2059195/1

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Squeaking/droning noise from the steering column
Bentley: worldwide (2WBE)
Bentley
2059195/1
EH
Approval
New customer code
Object of complaint
Complaint type
Position
running gear -> steering, power-assisted steering
noise, vibration
running gear -> steering system
noise, vibration
running gear -> steering, power-assisted steering -> steer noise, vibration -> noise
Vehicle data
Bentayga
Sales types
Type
4V1*
4V1*
4V1*
4V1*
MY
2017
2018
2019
2020
Brand Designation Engine code
E
*
E
*
E
*
E
*
Gearbox code
*
*
*
*
Final drive code
*
*
*
*
Chas is numbers
Manufacturer Filler Type Filler MY Factory From To
Prod from Prod to
SJA
*
*
*
*
C
000001 024713
Documents
Document name
master.xml
Technical product information
Squeaking/droning noise from the steering column
Transaction No.: 2059195/1
Customer statement / workshop findings
When turning the steering wheel a squeaking/droning noise from the location shown in Figure 1 is evident
Figure 1
Technical background
The noise is due to a lack of grease to the intermediate steering shaft bearing which is located within the rubber insulator panel
Production change
Extra grease applied to the bearing at the time of production from VIN SJAAM4ZVXKC024713
Measure
1) Remove the lower dashboard panel. Refer to "Lower dashboard panel (drivers side) - to remove and fit Rep.Gr 70
2) Referring to Figure 2 - From the drivers footwell - Gain access to the bearing which is located within the intermediate steering shaft rubber
insulator panel
Figure 2
3) Clean inside the rubber insulator panel and the bearing of any debris which may have dropped from the carpet/cabin area
4) With care - Move the rubber insulator panel to apply grease to the top of the bearing ensuring all accessible/visible parts of the bearing are
evenly coated with grease
5) Check/Confirm the issue is no longer evident
Warranty accounting instructions
Warranty type
910 or 110
Damage service number 48 16
Damage code
00 20
Labour
Labour Operation Code 48 16 41 01 (Use 48 16 41 99 until 07/05/20)
Time units
30 Time units
Parts information
Beruglide L grease as per specification shown below, this must be sourced locally
Should the recommended grease not be locally available please source a suitable alternative of the exact same specification in
particular the operating temperature range as the grease can degrade in high operating temperatures