A9120722037809_6

91 MIB MMI navigation map update "How-to guide" - potential customer concerns
91 20 72 2037809/6 June 3, 2020. Supersedes Technical Service Bulletin Group 91 number 19-23 dated
December 20, 2019 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A3
2015 - 2021
All
With MIB1 or MIB2
A4, Q7, and
R8
2017 - 2021
All
With MIB2
A5, Q5, and
SQ5
2018 - 2021
All
With MIB2
TT, TTS,
TTRS, and
Roadster
2016 - 2021
All
With MIB2
A6, A7, A8,
Q3, Q8, and
Audi e-tron
quattro
2019 - 2021
All
With MIB2+
Condition
REVISION HISTORY
Revision
Date
Purpose
6
-
Revised title
Revised Technical Background (Updated content)
Revised Service (Removed myAudi download steps)
5
12/20/2019
Revised Condition (Updated website link)
Revised Technical Background (Updated content)
4
08/05/2019
Revised header (Added model years)
Revised Technical Background (Added new releases)
The customer states of one of the following concerns:
 The navigation map does not show the latest roads or points of interest.
 The map download provided by the myAudi website (www.audiusa.com/myAudi) cannot be performed.
 The customer does not know how to obtain the data or cannot perform the update after downloading the data.
 The MMI is slow to respond or freezes during the map update.
Page 1 of 10
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 For vehicles with MIB2, the MMI over-the-air (OTA) map update does not allow for a full map update and
shows greyed-out regions.
 The customer is concerned that the OTA map update will consume too much data from the Audi connect data
subscription.
Technical Background
The new MIB navigation system is the first system that allows the customer to update the vehicle’s navigation
system on their own. The map update is only available in the MMI via an OTA update (as of March 2020). For
the 2015-2016 Audi A3 with MIB1, there is no OTA option in the MMI. Thus the map data can only be updated
using the SD card method (see attachment “MIB Map Update Strategy.pdf”).
Note:
The full navigation map data was available on the myAudi website (www.audiusa.com/myAudi) for download
before March 2020. The myAudi site was turned off in preparation for the myAudi 2.0 website. The new myAudi
2.0 website will be deployed in Q2 2021. Until this time, there will be no solution for the customer to download
the data on their own. The full navigation map data will only be possible by the service department. The service
department will need to order the service part by ordering the appropriate SD card (see TSB 2044694 titled, “91
MMI navigation database concerns (Missing traffic info, Incorrect speed limits, Missing streets; POI not listed,
etc.).”
For MIB1 & MIB2 vehicles, map updates are free for the first 2½ years after the production date of the vehicle.
The vehicle is automatically activated from the factory to allow the customer to update the MMI navigation with
the next five releases within the next 2½ years. This means the customer can attempt to update the MMI with
the same release as many times as they want. Release schedules for map updates are approximately CW22
and CW45 of each year.
The customer can update the MMI as many times as they like during the current release period. For instance, if
the customer decides to perform the partial update via the Over-the-Air method in the MMI, then the customer
can decide later to perform the complete update using the same map data for the current release for free. This
only counts as a single update since the update data is from the same release. The five updates are related to
the release schedules and not the attempts the user makes to update the MMI.
Once the period of 2½ years after the vehicle’s production date has passed, map updates will no longer work in
the MMI. The last available update for the customer’s car will always remain available for download via the
myAudi portal (after Q2 2021).
MIB1 & MIB2 Customers (not available for MIB2+ & MIB3) will be able to purchase activations via Audi
accessories to allow the MMI to be updated to the latest map update. This activation will allow the current
release and the forthcoming next release to be available to the customer (see attachment “MIB Map Update
Strategy.pdf”). Please talk to your parts department to find out which activations are available for purchase by
the customer. The dealer can purchase the map data on an SD card.
Page 2 of 10
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
The customer must NEVER be charged for the map data on the SD card. The dealer should consider this as a
shop tool and purchase it for the service department to use. The customer only purchases the activation
documentation to enable the map install (see TSB 2044694: “91 MMI navigation database concerns (Missing
traffic info, Incorrect speed limits, Missing streets; POI not listed, etc.)”).
The current release schedule for map updates:
Release Schedule
Navigation Map Release Name
CW22/15
NAR 2015/2016
CW45/15
NAR 2016
CW22/16
NAR 2016/2017
CW45/16
NAR 2017
CW22/17
NAR 2017/2018
CW45/17
NAR 2018
CW22/18
NAR 2018/2019
CW45/18
NAR 2019
CW22/19
NAR 2019/2020
CW45/19
NAR 2020
CW22/20
NAR 2020/2021
CW45/20
NAR 2021
CW22/21
NAR 2021/2022
For MIB2 infotainment systems (see attachment “MIB Map Update Strategy.pdf”):
 Over-the-air navigation map updates are also available in the MMI system. Audi has designed the OTA system
to track the data used separately from the data used in the customer’s existing Audi connect subscription.
 For the model year 2016 A6 and A7 Product Improvement vehicles with MIB2 Navigation, the update can be
accessed in the MMI by going to Menu >> Setup MMI >> System Update >> Online Update.
 For all other vehicles with MIB2 Navigation, the update can be accessed in two different areas of the MMI:
 Menu >> Audi connect >> Online map update >> Start map update now >> Online update.
 Menu >> Settings >> Left Option >> System maintenance >> System update >> Online update.
 The customer will not be billed for the data used when performing the OTA map update, but the customer must
have an active Audi connect subscription to use the OTA map update feature in the MMI.
Page 3 of 10
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 The OTA update for MIB2 is designed only to allow a limited number of regions to be updated in the
vehicle. To perform a complete NAR (North American Region) update, the customer or dealer will always need
to download the complete data using a computer. For certain updates, the complete NAR map update may
also be available through the service SD card. This SD card can be ordered with the part number listed in
ETKA for the North American Region (NAR). No SVM activation is required because the MMI is already preactivated for 2½ years, or five consecutive updates, from the production date of the vehicle. After this period
(even if no updates were performed), an SVM activation will be required to update the Navigation database.
The customer will need to purchase the activation documentation.
For MIB2+ & MIB3 infotainment systems (see attachment “MIB Map Update Strategy.pdf”):
 Over-the-air navigation map updates are available in the MMI system. Audi has designed the OTA system to
track the data used separately from the data used in the customer’s existing Audi connect subscription.
 The software update can be accessed in the MMI using the following path:
 Menu >> Settings >> System maintenance >> Software update.
 The customer will not be billed for the data used when performing the OTA map update, but the customer must
have an active Audi connect subscription to use the OTA map update feature in the MMI.
 The OTA update for MIB2+ and MIB3 systems are designed to automatically choose the regions to be updated
based on the customer’s regular areas of driving. Thus, the customer cannot manually choose the update
regions. To perform a complete NAR (North American Region) update for MIB2+ (Not yet possible for MIB3),
the dealer will need to order the NAR map update on the SD card. This SD card can be ordered with the part
number listed in ETKA for the North American Region (NAR). No SVM activation is required because the MMI
is already pre-activated for five years for MIB2+ (10 years for MIB3). This is based on the vehicle’s production
date. After this period (even if no updates were performed), an SVM activation will be required to update the
Navigation database (currently not available for purchase for MIB2+/MIB3). The customer will need to
purchase the activation documentation once it is made available by Audi of America.
(Not available until Q2 2021)
For all MIB infotainment systems, map updates via myAudi are available for download (Retired as of
March 2020):
Page 4 of 10
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 The customer must register with the myAudi
website (my.audiusa.com).
 The customer will need to add the vehicle
VIN that supports MIB navigation to their
myAudi profile on the website to access the
“Map update service” (Figure 1).
Figure 1. The retired map update service on the myAudi
website (my.audiusa.com).
 The vehicle must have MIB navigation for the option in the myAudi website to be activated. Vehicles with
MMI3G+, for instance, will not show this option in the myAudi portal.
 To download the full map update, the customer must have an SD card that indicates it has at least 16GB of
usable space when viewed within the PC file system. The full update is typically 14GB - 16GB in size. An SD
card larger than 16GB will most likely be required.
 The customer can also choose a partial map update (only a limited number of US states). When doing so, the
customer can use an SD card with less available space, as a typical partial update is 3GB - 4GB in size.
Tip: A blank 16GB SD card may contain slightly less than 16GB of usable space. Thus, a larger SD card
may be needed for a full map update.
 The SD card must be formatted to FAT/FAT32/exFAT. Mac-formatted SD cards will not work in the MMI MIB
main unit. SD card types are:
 4GB and less: SD (FAT/FAT32).
 4GB/8GB/16GB: SDHC (FAT/FAT32).
 16GB/32GB/64GB and higher: SDXC (exFAT only; will work with MIB but not with MMI3G+).
Page 5 of 10
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
During the map update process, the
performance of the MMI system may be slow,
with lagging or freezing during screen
transitions or after a selection is made. These
performance limitations should only occur
during the map update, and no repairs should
be made to correct them. A file transfer icon
appears when the map update is running the
background (Figure 2).
Figure 2. The background map update is indicated by the file
transfer icon.
Production Solution
Not applicable.
Page 6 of 10
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
1. Using the map update on the SD card, insert it
into the MMI main unit. Once the SD card is
inserted, the customer must initiate the
download (Figure 3) function in the MMI.
For A3/A6/A7:
MENU >> Setup MMI >> System Update.
For TT3/R8NF/Q7NF/B9 A4:
MENU >> Settings >> Left Option >> System
maintenance > >System update.
The update does not start automatically when
the SD card is inserted.
Figure 3. MMI option for customer map update.
2. If the data was downloaded to the SD card
correctly, the SD card will be highlighted in
white (Figure 4). If there is no SD card
highlighted, ask the customer to troubleshoot
the issue (check the formatting and verify that
all the data is in the root directory of the media).
Figure 4. SD card that contains the map update data.
Page 7 of 10
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
3. The new version of the map data will be
indicated on the MMI screen. Selecting “Start
update” begins the update (Figure 5).
The MMI will automatically perform the update
in the background, which is indicated by the file
transfer icon in the lower left-hand side of the
MMI screen (Figure 6).
Tell the customer that the vehicle can be shut
off during the update process, but the SD card
(or other update media) should never be
removed from the MMI main unit. If the vehicle
is turned off during the update process, the MMI
will continue to perform the update in the
background for approximately 30 minutes. The
update will automatically begin again on the
next ignition cycle. The complete process can
take about 60-90 minutes with an SD card. If
Figure 5. Selecting “Start update.”
the customer chooses to use a DVD or a USB
drive via AMI, then the update may take
considerably longer.
Figure 6. The background update is indicated by the file
transfer icon.
Page 8 of 10
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
4. After the update is complete, the icon on the
lower left-hand side of the MMI screen will
disappear. Additionally, a confirmation can be
seen in the MMI system update screen (Figure
7).
Figure 7. Successful update screen.
5. The update can be verified under the MMI
Version Information screen (Figure 8).
For A3/A6/A7:
MENU >> Setup MMI >> Version Information.
For TT3/R8NF/Q7NF/B9 A4:
MENU >> Settings >> Left Option >> System
maintenance >> Version Information.
The MMI system will allow the same map data
to be overwritten at any time, which means that Figure 8. The updated map regions will be indicated by the
if the customer puts the same SD card with the calendar year listing under the region. In this figure, only
same map data into the main unit after a
“USA, Region 6” was updated.
completed map update, the MMI will still
indicate that a map update is available. This
does not directly indicate the map update was
incomplete; the customer must review the
“Version Information” data and verify that the
latest calendar year listing is shown under each
region (Figure 8).
Page 9 of 10
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
The following Technical Service Bulletin(s) will be necessary to complete this procedure:
 TSB 2044694, 91 MMI navigation database concerns (Missing traffic info, Incorrect speed limits, Missing
streets; POI not listed, etc.).
All parts and service references provided in this TSB (2037809) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 10 of 10
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.