No. 153-19
Service Bulletin Details
Public Details for: No. 153-19
Instruction on what to do if a hybrid vehicle is not charging using the main 208v power supply. New mobile charger software will have to be installed.
Models from 2019
2019 PORSCHE CAYENNE E-HYBRID |
Models from 2018
2018 PORSCHE PANAMERA 4 HYBRID |
2018 PORSCHE PANAMERA 4 HYBRID EXECUTI |
2018 PORSCHE PANAMERA 4 HYBRID SPORT T |
Service Technical Information 153/19 ENU 2796 2 Symptom - Body Exterior - Hybrid Vehicle Cannot be Charged Using 208 V Main Power Supply. Install New Software on Porsche Mobile Charger (2nd generation). (SY 153/19) Revision: This bulletin replaces bulletin Group 2, 153/19, dated March 18, 2020. Model Year: As of 2017 up to 2020 Vehicle Type: Panamera Hybrid (971) Cayenne Hybrid (9YA/9YB) Equipment: Charging socket AC type 1 mode 2-3 (NAR/Japan) (I-no. ES1) Subject: Porsche mobile charger (2nd generation charging cable) Information: Hybrid vehicles with a Porsche mobile charger cannot be charged using the 208 V mains power supply. Affected part numbers: Part No. SW (old) SW (new) 7PP971675AA/AB 0612 or 0613 0614 9Y0971675BA/BB 0126 or 0127 0128 Remedial Action: Install new software on the Porsche mobile charger (2nd generation). Tools: • • 9900 - PIWIS Tester 3 with PIWIS test software version 39.100.035 (or higher) installed VAS 611 009 Diagnostic adapter for high-voltage charging system General information WARNING Working on electric components • Risk of burns • Risk of short circuit or fire. Before replacing the power cable or vehicle cable, always disconnect the power cable from the electrical socket. Only replace cables in a dry environment. AfterSales Jun 5, 2020 Page 1 of 5 2 Service 2796 Technical Information ENU 153/19 Porsche mobile charger may only be used as a unit comprising power cable, control unit and vehicle cable. Information Risk of damage to charging equipment. Charging equipment can be operated in a temperature range from –13 °F to +95 °F /–25 °C to +35 °C. Control unit must not be submerged in water or covered with snow or ice. Do not expose Porsche mobile charger to direct sunlight over long periods to prevent it from overheating during operation. A B C D E – – – – – Individual parts of Porsche mobile charger Power cable Power plug (connector for connecting to mains power supply) Operator control unit Vehicle plug (plug connection for the vehicle) Vehicle cable Procedure: NOTICE Use of a PIWIS Tester software version that is older than the prescribed version Jun 5, 2020 Page 2 of 5 AfterSales Service Technical Information 153/19 ENU 2796 • Measure is ineffective Always use the prescribed version or a higher version of the PIWIS Tester software for programming. 2 Information The procedure described here is based on the PIWIS Tester 3 software version 39.100.035. The PIWIS Tester instructions take precedence and in the event of a discrepancy, these are the instructions that must be followed. A discrepancy may arise with later software versions for example. 1 Disconnect Porsche mobile charger from the power supply. 2 Unplug the vehicle plug from the vehicle charge port. 3 Connect diagnostic adapter for high-voltage charging system to the Porsche mobile charger and 9900 - PIWIS Tester 3. 4 Connect diagnostic adapter for high-voltage charging system, Porsche mobile charger and 9900 - PIWIS Tester 3 to the power supply. Connecting adapter 5 Switch on Porsche mobile charger Porsche mobile charger -"arrow"-. Information If there is no data exchange between the PIWIS Tester and Porsche mobile charger, the Porsche mobile charger will switch off automatically after a while. To re-activate it, briefly press the On/Off switch on the Porsche mobile charger. 6 Start the PIWIS Tester. 7 Select Diagnostics. Porsche mobile charger AfterSales Jun 5, 2020 Page 3 of 5 2 Service Technical Information ENU 153/19 2796 8 Select the model line external components in the manual model line selection screen. Continue Manual model line selection. 9 Re-program Porsche mobile charger charging cable. For specific information on control unit programming during this campaign, see the table below: Manual model line selection Required PIWIS Tester software version: 39.100.035 (or higher) Type of control unit programming: Charging cable programming using the 'Campaign' function in the Additional menu on the PIWIS Tester by entering a programming code. Programming code: X5X5J Programming sequence: Read and follow the information and instructions on the PIWIS Tester during the guided programming sequence. During the programming sequence, the Porsche mobile charger charging cable is re-programmed and then re-codedautomatically. Do not interrupt programming and coding. Programming time (approx.): 20 minutes Software version programmed during this campaign: 0614* or 0128* Following programming, the software version can be read out from the universal charging cable in the 'Extended identifications' menu using the PIWIS Tester. Procedure in the event of abnormal termination of control unit programming: Jun 5, 2020 Page 4 of 5 • Switch Porsche mobile charger off and on again. • Read out and delete the fault memory. Workshop Manual '094095 Reading out Porsche universal charger (AC) high-voltage fault codes' • Repeat programming by entering the programming code again. AfterSales Service Technical Information 153/19 ENU 2796 2 * The software version programmed on the Porsche mobile charger depends on the software that was originally installed on the charger. 10 Once programming has been completed successfully, delete the fault memory. See Workshop Manual '094095 Reading out Porsche universal charger (AC) high-voltage fault codes'. 11 Switch off Porsche mobile charger. 12 Disconnect diagnostic adapter for high-voltage charging system and 9900 - PIWIS Tester 3 from the Porsche mobile charger. Invoicing Invoicing: For documentation and warranty invoicing, enter the labor operation and PQIS coding specified below in the warranty claim: APOS Labour operation 09062550 Programming battery charger I No. PQIS coding: Location (FES5) 0940 High-voltage charging cable Damage type (SA4) 9735 Repair in accordance with PAG instructions Important Notice: Technical Bulletins issued by Porsche Cars North America, Inc. are intended only for use by professional automotive technicians who have attended Porsche service training courses. They are written to inform those technicians of conditions that may occur on some Porsche vehicles, or to provide information that could assist in the proper servicing of a vehicle. Porsche special tools may be necessary in order to perform certain operations identified in these bulletins. Use of tools and procedures other than those Porsche recommends in these bulletins may be detrimental to the safe operation of your vehicle, and may endanger the people working on it. Properly trained Porsche technicians have the equipment, tools, safety instructions, and know-how to do the job properly and safely. Part numbers listed in these bulletins are for reference only. The work procedures updated electronically in the Porsche PIWIS diagnostic and testing device take precedence and, in the event of a discrepancy, the work procedures in the PIWIS Tester are the ones that must be followed. © 2020 Porsche Cars North America, Inc. AfterSales Jun 5, 2020 Page 5 of 5