09-015-20-3698b

Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
MAZDA CONNECT REBOOTS OR SCREEN TURNS BLACK DURING
COLD TEMPERATURES
Bulletin No.: 09-015/20
Last Issued: 06/03/2020
BULLETIN NOTES
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red.
Previously issued TSBs:
Date issued:
09-015/20
04/20/20 and 04/17/20
09-001/18
02/22/18 and 01/08/18
APPLICABLE MODEL(S)/VINS
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2014-2016 Mazda3 (Japan built/Mexico built)
2017-2018 Mazda3 (Japan built) with VINs lower than JM1BN******169265 (produced before
September 12, 2017)
2017-2018 Mazda3 (Mexico built) with VINs lower than 3MZBN******195058 (produced before
December 19, 2017)
2016 Mazda6
2017 Mazda6 with VINs lower than JM1GL******146174 (produced before September 12, 2017)
2016-2018 CX-3 with VINs lower than JM1DK******313641 (produced before September 12, 2017)
2016 CX-5
2017 CX-5 with VINs lower than JM3KF******214325 (produced before September 12, 2017)
2016-2018 CX-9 with VINs lower than JM3TC******207204 (produced before September 12, 2017)
2016-2017 MX-5 (soft top) with VINs lower than JM1ND******125203 (produced before September
12, 2017)
2017 MX-5 (RF) with VINs lower than JM1ND******109425 (produced before September 12, 2017)
DESCRIPTION
Some customers may experience the MAZDA CONNECT rebooting or the screen turning black during cold
temperatures. The concern occurs when the interior of the vehicle is cold and disappears when the interior
warms up. This is caused by some SD cards for the MAZDA CONNECT navigation system being
manufactured with improper hardware, resulting in a data reading error during cold temperatures. To correct
the concern, the SD card hardware has been changed.
Page 1 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
06/05/2020 2:36 PM tlawrenc
Bulletin No.: 09-015/20
Last Issued: 06/03/2020
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1. Verify customer concern.
2. Remove the SD card and check the last 6 digits of the lot number on the SD card.
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If the SD card has any of the following 6 digit lot numbers, replace it with a new SD card.
50424D 50631D 50635G 50881G 50955G
50428G 50632G 50877D 50913D 50995G
NOTE: The new SD card has a capacity of 16 GB, not 8 GB, like the original.
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If the SD card does not have any of these 6 digit lot numbers, this TSB is not applicable. Follow the
instructions on MGSS for further diagnosis.
3. Verify repair.
PARTS INFORMATION
Parts Number Description Qty.
BHP1-66-EZ1M SD Card Kit
1
Notes
Kit includes Navigation Owner's Manual
Page 2 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
06/05/2020 2:36 PM tlawrenc
Bulletin No.: 09-015/20
Last Issued: 06/03/2020
WARRANTY INFORMATION
NOTE:
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This warranty information applies only to verified customer complaints on vehicles eligible for
warranty repair.
This repair will be covered under Mazda's New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
Warranty Type
A
Symptom Code
64
Damage Code
9W
Part Number Main Cause
Quantity
Operation Number / Labor
Hours:
BHP1-66-EZ1M
1
XXN8DXRX / 0.2 Hrs.
Page 3 of 3
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2020 Mazda North American Operations, U.S.A.
06/05/2020 2:36 PM tlawrenc