Campaign T5B Dea

Service Campaign T5B Dealer Best Practice
Date: June 24, 2020
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Service Campaign T5B: 20MY Elantra (AD/ADa) ECU & TCU UPDATE AND IVT REPLACEMENT (TSB #20-01-028H) – v1
Updates To This Document
•
Initial Communications
Date
6/24/20
*** Dealer Stock and Retail Vehicles ***
Dealers must perform this Service Campaign on all affected vehicles prior to customer retail delivery and whenever an affected
vehicle is in the shop for any maintenance or repair.
Affected Vehicles
Hyundai is conducting a Service Campaign related to the ECU and TCU update, and, if necessary, replacing the IVT (Intelligent Variable
Transmission).
The affected vehicles include:
• Certain 20MY Elantra (AD/ADa) vehicles
Hyundai is initiating this action to ensure the quality of its vehicles and the continued satisfaction of Hyundai customers.
Description
Certain vehicles may experience an illuminated warning light due to Diagnostic Trouble Codes (DTC). This service campaign provides
information on the procedures to perform the ECU and TCU update, and, if necessary, replace the IVT (Intelligent Variable Transmission)
to resolve this condition.
•
•
TCU DTC Codes: P0730, P0731, P0741, P0867, P1603
ECU DTC Codes: P0106, P0068, P0101
Service Action
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and
advise the customer on time requirements.
Readiness – Review this announcement and the accompanying FAQs, if any, with all Service and Parts staff including
Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set separate
capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you have all necessary
tools, campaign parts and shop equipment as needed.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and print a
copy for technicians. Provide SRC or an alternative vehicle, as needed. If a customer has declined the campaign,
note this on the repair order and request the customer’s signature next to the statement.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and Quality
Control your work.
• Use event numbers as stated in the TSB or a later available event as listed in the GDS ECU Update screen if one is
available.
• Read and familiarize with Section “C” in the TSB before starting ECU & TCU update process. Take a picture of the
IVT Pressure Compensation Code sticker located on top of the transmission bell housing for reference when
performing TCU learning.
• You must initially perform GDS ECU Update in Auto Mode.
o If the ECU Update starts but then fails in Auto Mode, perform the update in Manual Mode to recover.
• PLEASE NOTE:
1. Verify the vehicle battery has reasonable charge.
 GDS Vehicle Battery Voltage Warning: When the vehicle battery is lower than 12 volts, the
GDS-M will trigger a Low Battery Voltage Warning. Follow the steps as outlined in the TSB if this
warning occurs.
2. When performing this update, please do the following:
 Turn off all lamps (Do not leave head lamp switch in auto mode.), and all accessories.
 Perform update with the ignition switch in the ON position.
 Do not disconnect any cables connected to the vehicle or scan tool during update.
 Do not start the engine during update.
 Do not turn off the ignition switch during update.
• Do not apply accelerator pedal, brakes, or operate shift level during P range learning.
• If an IVT replacement is needed, a Prior Approval (PA) is not required to complete this campaign.
Return – Review all completed campaigns and repairs to answer any customer questions. Also, schedule the customer’s
next service.
Reconnect – Follow up for customer satisfaction.
Parts
Please review the Parts and GDS information as stated in the TSB.
Customer Notification
None
Thank you for your prompt attention to this important matter and continued commitment to Hyundai customers.
Hyundai Motor America
Key Contact Information
Dealer Support
Contact Information
Description
Parts
[email protected] Parts ordering hotline
m
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA) Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
Campaign Integration / Operation Codes
1‐866‐984‐6355
AutoLoop Technical Support
[email protected]
1-877-850-2010
CDK Technical Support
https://serviceconnect.support.cdk.com/
Customer Support
Contact Information
Hyundai Customer Care Center
(Recall /Campaign Questions)
1‐855‐671‐3059
Hyundai Recall / Campaign
Website
Hyundai Customer Care Center
(General Questions)
www.hyundaiusa.com/recall
Hyundai Roadside Assistance
1-800-243-7766
1‐800‐633‐5151
Description
Customer questions or concerns related to recall or
service campaigns
Updated information related to the specific recall or
service campaign
Customers general questions, non‐campaign
related
Hyundai Roadside Assistance
Key Reference Information
Name
Campaign Central
Car Care Scheduling (Xtime) - Tutorials
Car Care Scheduling (Xtime) - Recall Appointment
Notification
Source
Consolidated repository of recall and service campaign dealer best practices.
Located on the service tab homepage in www.HyundaiDealer.com
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library
> Car Care Scheduling
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
Parts – Campaign Parts Management (CPM)
Procedure
Service Rental Car (SRC) Program
As applicable; www.HyundaiDealer.com > Parts > Documents Library >
Campaign Parts Management
www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Technical Service Bulletin (TSB)
Uncompleted Campaign VIN Listing
www.HyundaiDealer.com > Service tab > Hyundai Tech Info
A listing of vehicles is located on WEBDCS> SERVICE tab> select
Recall Campaign Website
NHTSA Website
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
www.safercar.gov
UNCOMPLETED CAMPAIGN VIN LISTING