Initial NCU - 90
Service Bulletin Details
Public Details for: Initial NCU - 90
Swivel seat mercedes-benz ag (mbag), the manufacturer of mercedes-benz and freightliner vans, has determined that on certain sprinter vehicles from platform 907 (vs30) that are equipped with front swivel-seats, the electric cables in t
Models from 2020
2020 MERCEDES-BENZ SPRINTER 1500 |
2020 MERCEDES-BENZ SPRINTER 2500 |
2020 MERCEDES-BENZ SPRINTER 3500 |
2020 MERCEDES-BENZ SPRINTER 4500 |
Models from 2019
2019 FREIGHTLINER SPRINTER 1500 |
2019 FREIGHTLINER SPRINTER 2500 |
2019 FREIGHTLINER SPRINTER 3500 |
2019 FREIGHTLINER SPRINTER 4500 |
2019 FREIGHTLINER SPRINTER (VS30) |
News Channel Update | Vans Customer Service and Parts TO: Mercedes-Benz and Freightliner Dealer FROM: Anthony Washington, Department Manager, Principals, General Managers, Sales Managers, Regulations and Certifications Service Managers, Parts Managers RE: Initial Recall Campaign Notification Model 907 (Sprinter) Model Years 2019 - 2020 Inspect Front Swivel Seat Wiring DATE: June 16, 2020 IMPORTANT RECALL CAMPAIGN INFORMATION Please see the attached documents related to the campaign listed above Mercedes-Benz USA, LLC and Daimler Vans USA, LLC Mercedes-Benz AG Companies One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600 News Channel Update | Vans Customer Service and Parts Campaign Campaign Desc. : TBD Inspect Front Swivel Seat Wiring PDGDREHSIK This is to notify you of the upcoming Recall Campaign concerning the installation of the seat wiring harness on approximately 11,013 MY19-20 Mercedes-Benz and Freightliner Sprinter vans. The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers. All affected VINs will be flagged as “Pending” in VMI. Background Mercedes-Benz AG (“MBAG”), the manufacturer of Mercedes-Benz and Freightliner vans, has determined that on certain Sprinter vehicles from platform 907 (VS30) that are equipped with front swivel-seats, the electric cables in the seat wiring harness could become jammed and damaged in the swivel-seat frame. If electric cables in the wiring harness become jammed and damaged in the swivelseat frame, the operation of the side airbag within the seat could be adversely affected which could cause the side airbag to deploy inadvertently or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants. Issue What We’re Doing An authorized Mercedes-Benz or Freightliner Sprinter dealer will inspect the installation of the seat wiring harness (left/right) of the front seats and will add clips or cable ties, as needed, to ensure that the course routing is according to specification. Parts are still being verified. An additional notification will be sent when parts are available for repair. Parts Vehicle Model Year(s) Model Year 2019 - 2020 Vehicles Affected Sprinter, VS30 / Platform 907 Vehicle Model Vehicle Populations Total Recall 11,013 Dealer Inventory 600 Given this notice, it is a violation of Federal Law for a dealer to sell or lease any new MY19-20 Sprinter vehicles in dealer inventory covered by this notification until the vehicle has been repaired. Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired. Additionally, given this notice, it is a violation of Federal Law for rental companies to rent new MY19-20 Sprinter vehicles covered by this notification until the vehicle has been repaired. Next Steps/Notes Customer Notification Timeline An owner notification letter will be mailed in mid-July 2020. AOMS/SOMS AOMs – This recall may generate questions from your dealers. Please forward this notice to your dealers ASAP. Rental Fleet Partners This recall may affect vehicles in your fleet. Please contact your respective DVUSA fleet representative for further information and next steps. For repairs, please contact your preferred DVUSA dealer. While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer satisfaction. Mercedes-Benz USA, LLC and Daimler Vans USA, LLC Mercedes-Benz AG Companies One Mercedes-Benz Drive Sandy Springs, GA 30328 770.705.0600