ATIN-20-SR-003-B

** ADVANCE TECHNICAL INFORMATION NOTICE * *
DATE:
June 5, 2020
TO:
Mitsubishi Motors US and Puerto Rico Dealer Principals, Service Managers,
and Parts Managers
RE:
2008 – 2010 Lancer, 2009 - 2010 Lancer Sportback, 2008 - 2013 Outlander,
and 2011 - 2016 Outlander Sport RVR - Cross Members - Safety Recall
Campaign
ATIN NO.
ATIN-20-SR-003B
AFFECTED VEHICLES: Certain 2008 – 2010 Lancer, 2009 - 2010 Lancer Sportback, 2008 2013 Outlander, and 2011 – 2016 Outlander Sport RVR vehicles
PURPOSE
On May 18, 2020, MMNA submitted to the National Highway Traffic Safety Administration
(NHTSA) a Defect Information Report regarding cross members installed in certain 2008 –
2010 Lancer, 2009 - 2010 Lancer Sportback, 2008 -2013 Outlander, and 2011 – 2016
Outlander Sport RVR vehicles; currently or ever registered in a salt belt state: Connecticut,
Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan,
Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode
Island, Vermont, Virginia, West Virginia, Wisconsin, and Washington D.C.
The inside and outside surfaces of the front cross members used on certain vehicles, if
exposed long term to snow melt water and anti-freezing agents, may corrode due to
insufficient performance of the rust protection. Should significant corrosion occur over
time, a lower control arm could eventually become detached from a cross member
resulting in loss of vehicle control and a potential collision.
The work procedure is currently being prepared.
Owners of all affected vehicles will be notified and encouraged to bring in their vehicles
for inspection. The cross member will be inspected and the following action will be taken
at no charge to the customer:
(1) If no significant corrosion is identified, a sealing/anti-corrosion agent will be sprayed
inside/outside the cross member;
(2) In the event that significant corrosion is identified, the cross member will be replaced
with a countermeasure cross member.
If you encounter a vehicle which has excessive cross member corrosion, but is not
covered under this campaign (i.e., never registered in a salt belt state), contact your
DPSM for further directions.
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Owners seeking reimbursement for any expenses associated with this recall will be
directed in the notification letter to contact the Mitsubishi Customer Relations
Department for instructions on how to apply for a refund.
Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or
used vehicle inventories are affected, and conduct this campaign prior to delivering
them. Always obtain the customer’s approval before completing a campaign on a
customer owned vehicle.
You will be notified again when additional updates become available. In the event you
receive any direct customer inquiries regarding this issue, please refer them to the MMNA
Customer Relations Hotline at (888) 648-7820. We appreciate your patience while we
make the necessary preparations to launch this recall.
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is
sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty
Super Screen to verify whether the vehicle is involved in this recall campaign. It is a
violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or
used item of motor vehicle equipment (including a tire) covered by the notification
under a sale or lease until the defect or noncompliance is remedied.
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