SSM74892

LandRover EPQR - View SSM
Page 1 of 2
Special Service Message
NOTE: A Special Service Message is a formal communication issued by Land Rover and carries the same importance of
a Technical Service Bulletin. An SSM is a quick method of communicating "Need To Know" information to the technical
service community. SSM's may be issued in advance of a technical bulletin or may be the only communication on a
given topic. All information contained in Land Rover technical communications are intended for use by trained,
professional technicians with the knowledge, tools, and equipment required to complete the procedure correctly and
safely. It informs the Technicians of conditions that may occur on some vehicles, or provides information that could
assist in correct vehicle and diagnostic service.
SSM 74892 - Steering Wheel Alignment Measuring
System
Models : Defender/L663
Discovery / L462
Discovery Sport / L550
Evoque / L551
Range Rover / L405
Range Rover Sport / L494
Range Rover Velar / L560
Engineer Name : Tristan Hooper
Last Modified : 09 JUL 2020 13:40:01
Category : Chassis
Symptom : 304000 Suspension System
Content : Issue –
JLR is investigating customer reports of steering wheel mis-alignment
Cause –
Unknown at this time
Action –
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Check for any additional active service actions, TSB’s/SSM’s related to
steering
Ensure that “Lane Keep Assist” is not active (If equipped)
Please take the following steps to verify the customer concern. If the
steering is pulling to the left or right then this procedure is not
applicable and TOPIx process 211-00: Steering System - General
Information – Steering Wheel Alignment should be followed.
Visually position the steering wheel in the straight position (Fig.1)
Apply masking tape horizontally to the flat top edge of the steering
wheel airbag cover, ensuring not to tape over the curved profile, and
then perpendicularly down the steering column cover, taking care to
ensure the tape is straight and not at an angle. (Fig.2)
Using a straight edge, mark a centre line on both pieces of masking
tape (Fig.3/4)
Drive the vehicle adhering to TOPIx process 211-00: Steering System General Information – Steering Wheel Alignment and with the steering
wheel in it’s driving centre mark the masking tape at this point (Fig.5)
Measure the distance between the two marks in millimetres (mm) and
using the conversion tables attached, select the correct vehicle line
and convert millimetres (mm) to degrees (°) (Please note, the
engineering specification for steering wheel alignment is +/-3°,
however if this does not meet the customers expectation please
raise an EPQR referencing this SSM)
If the vehicle measures outside of this +/-3° specification, please follow
http://gcm.jlrint.com/lrepqr/dealer/viewfaq.cfm?faq=74892
8/5/2020
LandRover EPQR - View SSM
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the steps as per TOPIx process 211-00: Steering System - General
Information – Wheel Alignment, attaching before and after
measurements and degrees measured from steering wheel alignment
check to the claim, where possible. If this is not possible please submit
an EPQR containing this data – Please Note - Failure to attach the
wheel alignment data to the claim will result in the Warranty claim
being rejected. (WASP markets only)
Confirm the customers complaint has been rectified and release the
vehicle
Thank you in advance for your assistance with this matter.
File : Measure - SSM Attachment v2.pdf
Jaguar Land Rover Limited 2000 - 2020 (Rel. 2682)
http://gcm.jlrint.com/lrepqr/dealer/viewfaq.cfm?faq=74892
8/5/2020