ATIN-20-SR-003-C

** ADVANCE TECHNICAL INFORMATION NOTICE * *
DATE:
July 15, 2020
TO:
Mitsubishi Motors US and Puerto Rico Dealer Principals, Service Managers,
and Parts Managers
RE:
2008 – 2010 Lancer, 2009 - 2010 Lancer Sportback, 2008 - 2013 Outlander,
and 2011 - 2016 Outlander Sport RVR - Cross Members - Safety Recall
Campaign --- UPDATED INFORMATION
ATIN NO.
ATIN-20-SR-003C
AFFECTED VEHICLES: Certain 2008 – 2010 Lancer, 2009 - 2010 Lancer Sportback, 2008 2013 Outlander, and 2011 – 2016 Outlander Sport RVR vehicles
PURPOSE
On June 5th, 2020 ATIN-20-SR-003B was issued to notify of a Defect Information Report
that was issued to the National Highway Traffic Safety Administration (NHTSA) on May
18th, 2020 regarding the potential of corrosion on cross members installed in affected
vehicles.
This ATIN-20-SR-003C is to notify of additional information to the previously issued
ATIN-20-SR-003B.
Due to a parts availability delay of the Crossmember, customer vehicles requiring a
replacement of the crossmember are unable to be completed at this time. However, the
customer’s vehicle may still be inspected and if it is found that the customer’s vehicle
only requires a repair of the anti-corrosion agent, this repair may be completed. This
recall campaign will remain active on the warranty super screen.
Recall Bulletin SR-20-003, outlining the repair procedure, is currently available on MEDIC
and MDL.
Additionally, an Interim Owner Notification Letter will be mailed to affected owners on
July 17th, 2020. The letter will inform customers that MMNA is making every effort to
establish a remedy and will contact them again by mail with a follow-up recall notice
once parts are in stock and the final remedy is available. Included below is a sample copy
of the interim owner notification letter for your information.
You will be notified again when additional updates become available. In the event you receive
any direct customer inquiries regarding this issue, please refer them to the MMNA Customer
Relations Hotline at (888) 648-7820. We appreciate your patience while we make the necessary
preparations to launch this recall.
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is
sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty
Super Screen to verify whether the vehicle is involved in this recall campaign. It is a
violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or
used item of motor vehicle equipment (including a tire) covered by the notification
under a sale or lease until the defect or noncompliance is remedied.
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This notice applies to your vehicle, _________________.
Date: July, 2020
Dear FIRSTNAME LASTNAME,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Reason for interim notice: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect relating to motor
vehicle safety exists in certain 2008 – 2010 Lancer, 2010 Lancer Sportback, 2008 – 2013
Outlander, and 2011 – 2016 Outlander Sport vehicles operated in states where road salt is
used. The inside and outside surfaces of the front cross members used on certain vehicles, if
exposed long term to snow melt water and anti-freezing agents, may corrode due to insufficient
performance of the rust protection agent. If this occurs, the front lower control arms may
detach. A detached front control arm can result in a loss of vehicle control, increasing the risk
of a crash.
MMNA intends to repair your vehicle free of charge (parts and labor). However, the parts that
may be required to provide a permanent remedy for this condition are currently not available.
MMNA is making every effort to obtain these parts as quickly as possible, and will
contact you again by mail with a follow-up recall notice when the remedy parts are
available.
What you should do:
Once you receive your follow-up notice in the mail advising that parts are available, simply
contact your local Authorized Mitsubishi Motors dealer to schedule an appointment to have the
repair performed. In the interim, if you believe that your vehicle’s cross member exhibits
excessive corrosion, you may schedule an appointment with your local Authorized Mitsubishi
Motors dealer to have it inspected.
If you have any questions, please contact the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday
through Friday 7 a.m. to 4 p.m. (Central Time)
If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made within a reasonable time
frame and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety
Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov.
If you have already encountered a problem with excessive cross member corrosion and had it repaired or replaced as a
result of this specific condition and have paid for the repair, you may send your original repair order or invoice and original
receipt/proof of payment to the following address for reimbursement consideration:
Mitsubishi Customer Relations Department, P. O. Box 689040 Franklin, TN 37069
If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with
federal regulations.
We appreciate your prompt attention to this matter.
Sincerely,
Mitsubishi Motors North America, Inc.
C2003R