ATIN-20-SR-003D

** ADVANCE TECHNICAL INFORMATION NOTICE * *
DATE:
July 31, 2020
TO:
Mitsubishi Motors US and Puerto Rico Dealer Principals, Service Managers,
and Parts Managers
RE:
Crossmember - Safety Recall Campaign --- UPDATED INFORMATION
ATIN NO.
ATIN-20-SR-003D
AFFECTED VEHICLES
Certain 2008 – 2010 Lancer, 2009 - 2010 Lancer Sportback, 2008 - 2013 Outlander,
and 2011 – 2016 Outlander Sport RVR vehicles
PURPOSE
This ATIN-20-SR-003D supersedes ATIN-20-SR-003C and ATIN-20-SR-003B, providing
notification of modifications to the TSB and repair procedure.
The work procedure Recall Bulletin SR-20-003 has been revised to SR-20-003REV. The
repair procedure has been updated, noting when a Crossmember replacement is required
the Anti-Corrosive Agent application IS NOT REQUIRED. This updated bulletin is currently
available on MEDIC and MDL.
All the following information has been previously provided in the preceding ATIN’s.
On May 18, 2020, MMNA submitted to the National Highway Traffic Safety Administration
(NHTSA) a Defect Information Report regarding Crossmembers installed in certain affected
vehicles listed above; currently or ever registered in a salt belt state: Connecticut,
Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan,
Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode
Island, Vermont, Virginia, West Virginia, Wisconsin, and Washington D.C.
The inside and outside surfaces of the front crossmember used on certain vehicles, if
exposed long term to snow melt, water, and anti-freezing agents, may corrode due to
insufficient performance of the rust protection. Should significant corrosion occur over
time, a lower control arm could eventually become detached from a Crossmember
resulting in loss of vehicle control and a potential collision.
The following action will be taken at no charge to the customer:
(1) If no significant corrosion is identified, a sealing/anti-corrosion agent will be sprayed
inside/outside the Crossmember.
(2) If significant corrosion is identified, the Crossmember will be replaced with a
countermeasure Crossmember.
If you encounter a vehicle which has excessive cross member corrosion, but is not covered
under this campaign (i.e., never registered in a salt belt state), contact your DPSM for
further directions.
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Owners seeking reimbursement for any expenses associated with this recall will be
directed in the notification letter to contact the Mitsubishi Customer Relations
Department for instructions on how to apply for a refund.
Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or
used vehicle inventories are affected and conduct this campaign prior to delivering them.
Always obtain the customer’s approval before completing a campaign on a customer
owned vehicle.
Due to a parts availability delay of the Crossmember, customer vehicles requiring a
replacement of the Crossmember are unable to be completed at this time. However, the
customer’s vehicle may still be inspected and if it is found that the customer’s vehicle only
requires a repair of the anti-corrosion agent, this repair may be completed. This recall
campaign will remain active on the Warranty Superscreen.
Additionally, Interim Owners Notification Letters were mailed to affected owners on July
17, 2020. The letter informed customers that MMNA is making every effort to establish a
remedy and will contact them again by mail with a follow-up recall notice once parts are
in stock and the final remedy is available. Included below is a sample copy of the interim
owner notification letter for your information.
You will be notified again when additional updates become available. In the event you receive
any direct customer inquiries regarding this issue, please refer them to the MMNA Customer
Relations Hotline at (888) 648-7820. We appreciate your patience while we make the necessary
preparations to launch this recall.
IMPORTANT
Affected new or used inventory vehicles must be repaired before the vehicle is
sold/delivered. Dealers must check their inventory vehicles’ VINs on the Warranty
Super Screen to verify whether the vehicle is involved in this recall campaign. It is a
violation of Federal law for a dealer to sell/deliver a new motor vehicle or any new or
used item of motor vehicle equipment (including a tire) covered by the notification
under a sale or lease until the defect or noncompliance is remedied.
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