Interim Customer
Service Bulletin Details
Public Details for: Interim Customer
This letter was sent to customers informing them of the launch of recall sr-20-003, part are currently unavailable; but they will be notified when parts become availble for repairs to begin. This notice also provided customers instruction o
- 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 - 2009 - 2008 -
Models from 2016
2016 MITSUBISHI OUTLANDER SPORT |
Models from 2015
2015 MITSUBISHI OUTLANDER SPORT |
Models from 2014
2014 MITSUBISHI OUTLANDER SPORT |
Models from 2013
2013 MITSUBISHI LANCER SPORTBACK |
2013 MITSUBISHI OUTLANDER |
2013 MITSUBISHI OUTLANDER SPORT |
Models from 2012
2012 MITSUBISHI LANCER SPORTBACK |
2012 MITSUBISHI OUTLANDER |
2012 MITSUBISHI OUTLANDER SPORT |
Models from 2011
2011 MITSUBISHI LANCER SPORTBACK |
2011 MITSUBISHI OUTLANDER |
2011 MITSUBISHI OUTLANDER SPORT |
Models from 2008
2008 MITSUBISHI LANCER |
2008 MITSUBISHI LANCER SPORTBACK RALLIART |
2008 MITSUBISHI OUTLANDER |
This notice applies to your vehicle, _________________. Date: July, 2020 Dear FIRSTNAME LASTNAME, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act. Reason for interim notice: Mitsubishi Motors North America, Inc. (MMNA) has decided that a defect relating to motor vehicle safety exists in certain 2008 – 2010 Lancer, 2010 Lancer Sportback, 2008 – 2013 Outlander, and 2011 – 2016 Outlander Sport vehicles operated in states where road salt is used. The inside and outside surfaces of the front cross members used on certain vehicles, if exposed long term to snow melt water and anti-freezing agents, may corrode due to insufficient performance of the rust protection agent. If this occurs, the front lower control arms may detach. A detached front control arm can result in a loss of vehicle control, increasing the risk of a crash. MMNA intends to repair your vehicle free of charge (parts and labor). However, the parts that may be required to provide a permanent remedy for this condition are currently not available. MMNA is making every effort to obtain these parts as quickly as possible, and will contact you again by mail with a follow-up recall notice when the remedy parts are available. What you should do: Once you receive your follow-up notice in the mail advising that parts are available, simply contact your local Authorized Mitsubishi Motors dealer to schedule an appointment to have the repair performed. In the interim, if you believe that your vehicle’s cross member exhibits excessive corrosion, you may schedule an appointment with your local Authorized Mitsubishi Motors dealer to have it inspected. If you have any questions, please contact the Mitsubishi Customer Relations Department at 888-648-7820. Hours: Monday through Friday 7 a.m. to 4 p.m. (Central Time) If, after contacting Mitsubishi Customer Relations, you still have a problem getting this repair made within a reasonable time frame and/or without charge, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington, D.C. 20590, or call the toll-free Vehicle Safety Hotline at 1-888327-4236 (TTY: 1-800-424-9153) or go to http://www.safercar.gov. If you have already encountered a problem with excessive cross member corrosion and had it repaired or replaced as a result of this specific condition and have paid for the repair, you may send your original repair order or invoice and original receipt/proof of payment to the following address for reimbursement consideration: Mitsubishi Customer Relations Department, P. O. Box 689040 Franklin, TN 37069 If you are the lessor of this vehicle, please forward a copy of this notice to the lessee within ten days to comply with federal regulations. We appreciate your prompt attention to this matter. Sincerely, Mitsubishi Motors North America, Inc. C2003R