SR-20-003REV_2
Service Bulletin Details
Public Details for: SR-20-003REV_2
This tsb was sent to dealers as an update to sr-20-003rev_1 issued in july 2020 and provides updates to the warranty information.
- 2016 - 2015 - 2014 - 2013 - 2012 - 2011 - 2010 - 2009 - 2008 -
Models from 2016
2016 MITSUBISHI OUTLANDER SPORT |
Models from 2015
2015 MITSUBISHI OUTLANDER SPORT |
Models from 2014
2014 MITSUBISHI OUTLANDER SPORT |
Models from 2008
2008 MITSUBISHI LANCER |
2008 MITSUBISHI OUTLANDER |
Page 1 of 35 SUBJECT: CROSSMEMBER CORROSION - SAFETY RECALL CAMPAIGN No: SR-20-003REV_2 DATE: August 2020 MODEL: SEE BELOW CIRCULATE TO: [ X ] GENERAL MANAGER [ X ] PARTS MANAGER [ X ] TECHNICIAN [ X ] SERVICE ADVISOR [ X ] SERVICE MANAGER [ X ] WARRANTY PROCESSOR [ X ] SALES MANAGER This bulletin supersedes SR-20-003REV_1, issued July 2020; changes include: D Added Warranty Information for instances where subframe may fail and cause additional damage to unrelated parts. (Page 31) Revisions are italicized and indicated by A. PURPOSE This bulletin provides directions for inspection and repair of affected vehicles' Crossmembers. BACKGROUND The inside and outside surfaces of the Front Crossmembers used on certain vehicles, if exposed long term to snow melt water and anti-freezing agents, may corrode due to insufficient performance of the rust protection. Should significant corrosion occur over time, a lower control arm could eventually become detached resulting in loss of vehicle control and a potential collision. AFFECTED VEHICLES 2008 – 2010 Lancer* 2009 - 2010 Lancer Sportback* 2008 -2013 Outlander* 2011 – 2016 Outlander Sport / RVR* *Currently or ever registered in Connecticut, Delaware, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, New Hampshire, New Jersey, New York, Ohio, Pennsylvania, Rhode Island, Vermont, Virginia, West Virginia, Wisconsin, and Washington D.C. IMPORTANT Affected new or used inventory vehicles must be repaired before the vehicle is delivered. Dealers must check their inventory vehicles’ VINs on the Warranty Superscreen to verify whether the vehicle is involved in this recall campaign. It is a violation of Federal law for a dealer to deliver a new motor vehicle or any new or used item of motor vehicle equipment (including a tire) covered by the notification under a sale or lease until the defect or noncompliance is remedied. NOTE: If you encounter a vehicle which has excessive Crossmember corrosion, but is not covered under this campaign (i.e., never registered in a salt belt state), contact your DPSM for further directions. Copyright 2020, Mitsubishi Motors North America, Inc. The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link, MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com). Continued (4973) Page 2 of 35 SR-20-003REV_2 REQUIRED TOOLS, EQUIPMENT AND MATERIALS 1. Obtain necessary tools, equipment and materials. 2. Dealers that do not already have the Spray Gun, Regulator or Anti-Corrosion agents listed below, should order through their facing PDC. Page 3 of 35 SR-20-003REV_2 !! IMPORTANT !! Inspect consistency of the Anti-Corrosion Agent (P/N: MZ341024EX) before use. The consistency should be smooth and creamy. If the consistency is chunky (like cottage cheese) do not use and discard the product. ANTI-CORROSION AGENT SPRAY GUN PART #: MZ341024EX ANTI-CORROSION AGENT MZ321015 (Canada) ANTI-CORROSION AGENT MZ341023EX Reference Page 12 Reference Page 15 T99XXKXX01 Reference Page 17 Reference Page 22 Page 4 of 35 SR-20-003REV_2 FLOW CHART 2. Review flow chart Page 5 of 35 SR-20-003REV_2 INSPECTION PROCEDURE 3. Raise the vehicle on a lift. 4. Remove under cover clips and under cover. Page 6 of 35 SR-20-003REV_2 5. Inspection by punch testing. a. Prepare punch and hammer. b. Put the punch on the points shown below and strike the punch 5 times with the hammer. The punching point is located approximately 20mm from the weld and outward approximately 10mm from the pipe on the left and right sides, as shown below. c. If the Crossmember becomes perforated, please replace the Crossmember. NOTE: Crossmember removed from vehicle for illustration purposes. ! CAUTION Wear safety glasses, respirator, and protective gloves when punching, removing rust and cleaning the Crossmember. 6. Clean the Crossmember and remove rust without removing the Crossmember from the vehicle. a. Remove any dirt, mud and water from outside and inside of the Crossmember by using compressed air. b. Remove loose rust and rust scales from the external surface of the Crossmember by using a scraper, chisel, or flathead screw driver. Page 7 of 35 SR-20-003REV_2 c. Remove any remaining rust or dirt from the Crossmember by using a wire brush until the surface is smooth and clean. d. Visually inspect the Crossmember during the rust removal process. If rust perforation is found, proceed to the Crossmember replacement. NOTE: Crossmember removed from vehicle for illustration purposes only, in the photos below. Before Before After After Application of anti-corrosion agent to the inside of the Crossmember 1. When using MZ341023EX spray gun, prepare for internal application, as follows: a. Assemble the spray gun as illustrated below. b. Set zero-point of discharge and air adjustment knobs. c. Remove the cap of the container and fill the container with anti-corrosion agent. Attach the cap to the container. Page 8 of 35 SR-20-003REV_2 d. Attach the air regulator and hose to the gun. e. Adjust the discharge and the air adjustment knobs. f. Adjust the compressor air pressure. g. Test the spray gun by fully engaging the gun trigger to confirm anti-corrosion agent is injected from nozzle. ! CAUTION Wear safety glasses when applying anti-corrosion agent. Page 9 of 35 SR-20-003REV_2 2. When using the T99XXKXX01 spray gun with MZ321015 (used in Canada), prepare for internal application, as follows: a. Assemble the spray gun as illustrated below. b. Set zero-point of discharge and air supply adjustment knob. c. Remove the cap on the gun container and fill with anti-corrosion agent. d. Attach the air regulator and hose to the gun. e. Adjust the discharge and fineness adjustment knob. f. Adjust compressor air pressure. g. Test the spray gun by fully engaging the gun trigger to confirm anti-corrosion agent is injected from nozzle. Page 10 of 35 SR-20-003REV_2 ! CAUTION 3. Wear safety glasses when applying anti-corrosion agent. When using the T99XXKXX01 spray gun with MZ341024EX, prepare for internal application, as follows: a. Assemble the spray gun as illustrated below. b. Set zero-point of discharge and air supply adjustment knob. c. Remove the cap on the gun container and fill with anti-corrosion agent. d. Attach the air regulator and hose to the gun. e. Adjust the discharge and fineness adjustment knob. Page 11 of 35 SR-20-003REV_2 f. Adjust compressor air pressure. g. Test the spray gun by fully engaging the gun trigger to confirm anti-corrosion agent is injected from nozzle. ! CAUTION 4. Wear safety glasses when applying anti-corrosion agent. Anti-corrosion agent internal application should be completed without removing the Crossmember from the vehicle. According to the respective vehicle model, insert the nozzle into each hole as shown below. Page 12 of 35 SR-20-003REV_2 08-13MY Outlander (L4 Engine), 08-10MY Lancer / 11-16MY Outlander Sport / RVR Anti-Corrosion Agent Spray Gun MZ341024EX MZ321015 (used in Canada) MZ341023EX MZ341023EX Discharge adjustment ½ turn (in summer) knob to 4 turns (in winter) MZ321015 (used in Canada) MZ341024EX T99XXKXX01 - Air supply adjustment 1 turn knob Spray Gun Discharge adjustment Setting knob 4 and ½ turns 3 turns 1 turn 2 and ¼ turns Fineness adjustment knob Air pressure 51 PSI (350 Kpa) in summer - to - 71 PSI (490 Kpa) in winter Insert length of hose 240 180 (mm) Hole A, A' Spraying time (s) Until Anti-Corrosion agent leaks from the opening of the lower arm bracket Spraying time during 10 seconds removal Insert length of hose 100 mm 70 mm (mm) Hole B, B' Spraying time (s) 10 seconds Spraying time during 10 seconds removal Insert length of hose 25 mm Hole C, C' (mm) Spraying time (s) 10 seconds Insert length of hose 25 mm Hole D (mm) Spraying time (s) 10 seconds Insert length of hose 180 mm (mm) Hole E, E' Spraying time (s) - 10 seconds Spraying time during 10 seconds removal Page 13 of 35 SR-20-003REV_2 When using the combination below: Anti-Corrosion Agent Spray Gun MZ341024EX MZ321015 (used in Canada) MZ341023EX T99XXKXX01 X - X - Nozzle should be inserted into the 7 holes identified: a. Spraying into the Hole A (RH) / A' (LH) D Insert the nozzle through Hole A(A') in the direction shown below until it contacts the lower arm bracket (Insertion length: 240mm or 9.5 inches). Confirm that the nozzle has been fully inserted in the correct direction by looking in the opening of the lower arm bracket. D Apply MZ341024EX by engaging the trigger fully at the position demonstrated below and confirm the MZ341024EX leaks out of the opening of the lower arm bracket. Continue spraying while removing the nozzle, which should take 10 seconds. Page 14 of 35 SR-20-003REV_2 b. Spraying into the Hole B (RH) / B' (LH) D Insert the nozzle through Hole B (B') in the direction shown below until it contacts the lower arm bracket (Insertion length: 100mm or 4 inches). Confirm that the nozzle has been fully inserted in the correction direction by looking in the clip insertion hole. D Apply MZ341024EX fully by engaging the trigger fully at this position for 10 seconds and continue spraying while removing the nozzle, which should take another 10 seconds. Page 15 of 35 SR-20-003REV_2 c. Spraying into the Hole C (RH) / C' (LH) and D D Insert the nozzle through the Hole C (C') or D upwards (Insertion length: 25 mm or 1 inch). D Apply MZ341024EX fully by engaging the trigger fully and continue spraying while moving the nozzle in a circular motion for 10 seconds at each hole. ! CAUTION On Hole C and Hole D, insert nozzle until the nozzle is over weld nut. Make sure the anti-corrosion agent is not put on the inner surface of weld nut. Should anti-corrosion agent get on the inner surface of the weld nut; please remove by using a Universal Absorbent Pad. Page 16 of 35 SR-20-003REV_2 When using the combination below: Anti-Corrosion Agent Spray Gun MZ341024EX MZ321015 (used in Canada) MZ341023EX T99XXKXX01 - X X - Nozzle should be inserted into the 7 holes identified: d. Spraying into the Hole A (RH) / A' (LH) D Insert the nozzle through hole A(A') in the direction shown below until it contacts the lower arm bracket (Insertion length: 240mm or 9.5 inches). Confirm that the nozzle has been fully inserted in the correct direction by looking in the opening of the lower arm bracket. D Apply MZ321015 (used in Canada) by engaging the trigger fully at the position demonstrated below and confirm the MZ321015 leaks out of the opening of the lower arm bracket. Continue spraying while removing the nozzle, which should take 10 seconds. Page 17 of 35 SR-20-003REV_2 e. f. Spraying into the Hole B (RH) / B' (LH) D Insert the nozzle through Hole B (B') in the direction shown below until it contacts the lower arm bracket (Insertion length: 100mm or 4 inches). Confirm that the nozzle has been fully inserted in the correct direction by looking in the clip insertion hole. D Apply MZ321015 (used in Canada) by engaging the trigger fully at this position for 10 seconds and continue spraying while removing the nozzle, which should take another 10 seconds. Spraying into the Hole C (RH) / C' (LH) and D D Insert the nozzle through the Hole C (C') or D upwards (Insertion length: 25 mm or 1 inch). D Apply MZ321015 (used in Canada) by engaging the trigger fully and continue spraying while moving the nozzle in a circular motion for 10 seconds at each hole. Page 18 of 35 SR-20-003REV_2 ! CAUTION On Hole C and Hole D, insert nozzle until the nozzle is over weld nut. Make sure the anti-corrosion agent is not put on the inner surface of weld nut. Should anti-corrosion agent get on the inner surface of the weld nut; please remove by using Universal Absorbent Pads. When using the combination below: Anti-Corrosion Agent Spray Gun MZ341024EX MZ321015 (used in Canada) MZ341023EX T99XXKXX01 X - - X Page 19 of 35 SR-20-003REV_2 Nozzle should be inserted into the 9 holes identified: g. Spraying into the Hole A (RH) / A' (LH) D Insert the nozzle through Hole A(A') in the direction shown below until it contacts the lower arm bracket (Insertion length: 180mm or 7 inches). Confirm that the nozzle has been fully inserted in the correct direction by looking in the opening of the lower arm bracket. D Apply MZ341024EX by engaging the trigger fully at the position demonstrated below and confirm the MZ341024EX leaks out of the opening of the lower arm bracket. Continue spraying while removing the nozzle, which should take 10 seconds. Page 20 of 35 SR-20-003REV_2 h. Spraying into the Hole A (RH) / A' (LH) D Insert the nozzle through Hole A(A') in the direction shown below until it contacts the lower arm bracket (Insertion length: 70mm or 2.75 inches). Confirm that the nozzle has been fully inserted in the correct direction by looking in the opening of the lower arm bracket. D Apply MZ341024EX by engaging the trigger fully at the position demonstrated below for 10 seconds and continue spraying while removing the nozzle, which should take 10 seconds. Page 21 of 35 SR-20-003REV_2 i. Spraying into the Hole C (RH) / C' (LH) and D D Insert the nozzle through the Hole C (C') or D upwards (Insertion length: 25 mm or 1 inch). D Apply MZ321015 (used in Canada) by engaging the trigger fully and spray for 10 seconds at this position. Page 22 of 35 SR-20-003REV_2 ! CAUTION On Hole C and Hole D, insert nozzle until the nozzle is over weld nut. Make sure the anti-corrosion agent is not put on the inner surface of weld nut. Should anti-corrosion agent get on the inner surface of the weld nut; please remove by using Universal Absorbent Pads. j. Spraying into the Hole E (RH) / E' (LH) D Insert the nozzle through the Hole E (E') in the direction shown below (Insertion length: 180 mm or 7 inches). D Apply MZ321015 (used in Canada) by engaging the trigger fully and spray for 10 seconds. Continue spraying while removing the nozzle, which should take 10 seconds. Page 23 of 35 SR-20-003REV_2 Page 24 of 35 SR-20-003REV_2 When using the combination below: Anti-Corrosion Agent Spray Gun MZ341024EX MZ321015 (used in Canada) MZ341023EX T99XXKXX01 - X - X Nozzle should be inserted into the 9 holes identified: k. Spraying into the Hole A (RH) / A' (LH) D Insert the nozzle through Hole A(A') in the direction shown below until it contacts the lower arm bracket (Insertion length: 180mm or 7 inches). Confirm that the nozzle has been fully inserted in the correct direction by looking in the opening of the lower arm bracket. D Apply MZ321015 (used in Canada) by engaging the trigger fully at the position demonstrated below and confirm the MZ321015 (used in Canada) leaks out of the opening of the lower arm bracket. Continue spraying while removing the nozzle, which should take 10 seconds. Page 25 of 35 SR-20-003REV_2 l. Spraying into the Hole B (RH) / B' (LH) D Insert the nozzle through Hole B (B') in the direction shown below until it contacts the lower arm bracket (Insertion length: 70mm or 2.75 inches). Confirm that the nozzle has been fully inserted in the correct direction by looking in the clip insertion hole. D Apply MZ321015 (used in Canada) by engaging the trigger fully at this position for 10 seconds and continue spraying while removing the nozzle, which should take another 10 seconds. Page 26 of 35 SR-20-003REV_2 m. Spraying into the Hole C (RH) / C' (LH) and D D Insert the nozzle through the Hole C (C') or D upwards (Insertion length: 25 mm or 1 inch). D Apply MZ321015 (used in Canada) by engaging the trigger fully and spray for 10 seconds at this position. Page 27 of 35 SR-20-003REV_2 ! CAUTION On Hole C and Hole D, insert nozzle until the nozzle is over weld nut. Make sure the anti-corrosion agent is not put on the inner surface of weld nut. Should anti-corrosion agent get on the inner surface of the weld nut; please remove by using Universal Absorbent Pads. n. Spraying into the Hole E (RH) / E' (LH) D Insert the nozzle through the Hole E (E') in the direction shown below (Insertion length: 180 mm or 7 inches). D Apply MZ321015 (for Canada) by engaging the trigger fully and spray for 10 seconds. Continue spraying while removing the nozzle, which should take 10 seconds. Page 28 of 35 SR-20-003REV_2 Application of anti-corrosion agent - MZ320800 - to the outside of the Crossmember. ! CAUTION 1. D 2. Wear safety glasses, respirator, and gloves when spraying MZ320800. Masking: Mask rubber components such as suspension bushings, brake hoses, steering gear box boots/drive shaft boots, and exhaust pipe to prevent MZ320800 from coming into contact with these components. MZ320800 external application: D Without detaching the Crossmember from the vehicle, apply MZ320800 by positioning the nozzle 100 to 200 mm (or 4 to 8 inches) away from the Crossmember surface in the following order: D Step 1 Front surface Page 29 of 35 SR-20-003REV_2 D Step 2 Right surface D Step 3 Rear surface D Step 4 Left side surface D Step 5 bottom surface D Spray MZ320800 by moving the nozzle at a constant speed of 0.2m/second (or 8 inches/second). Spray it 2 to 3 times, repeatedly. ! CAUTION a. Wear safety glasses, respirator, and gloves when spraying MZ320800. Step 1 - Front surface: D Mask steering gear box boots, drive shaft boots and exhaust pipe. b. Step 2 - Right side surface / Step 4 - Left side surface: D Mask suspension bushings, steering gear box boots, drive shaft boots, and brake hoses. Page 30 of 35 SR-20-003REV_2 c. Step 3 - Rear surface / Step 5 bottom surface: D Mask exhaust pipe. Page 31 of 35 SR-20-003REV_2 PARTS INFORMATION Use only the Genuine Mitsubishi Parts listed below: Part Number Part Description Quantity/Vehicle Comments MZ341024EX or Anti-Corrosion Agent (Use with spray gun) 5 vehicles per bottle For inside of the Crossmember MZ320800 Anti-Corrosion Agent (Aerosol) 5 vehicles per can For outside of the Crossmember MW400273 Crossmember 1 For applicable replacement MZ321015 (in Canada) NOTE: Additional spray gun or air regulators may be purchased at dealer's expense. WARRANTY INFORMATION D For instances where the sub-frame fails and causes additional damage to unrelated parts; PRC submission is required. Dealers should submit photos and make direct contact to the Warranty Hotline for resolution.A Vehicles 2008-2010 Lancer, 2009-2010 Lancer Sportback, 2008-2013 Outlander, 2011-2012 Outlander Sport / RVR & 2016 Outlander Sport / RVR 2013 Outlander Sport / RVR 2014-2015 Outlander Sport / RVR Campaign Operation Labor Time (hrs) C2003R01 1.0 Inspection & Application of Anti-Rust Agents (Lancer, Lancer Sportback) C2003R02 0.9 Inspection & Application of Anti-Rust Agents (Outlander, Outlander Sport/ RVR) C2003R03 3.3 Inspection & Replacement of Cross member (Lancer, Lancer Sportback, Outlander) C2003R04 2.5 Inspection & Replacement of Cross member (Outlander Sport/RVR) C2003X01 0.9 Inspection & Application of Anti-Rust Agents (2013 Outlander Sport/RVR) C2003X02 2.5 Inspection & Replacement of Cross member (2013 Outlander Sport/RVR) C2003Z01 0.9 Inspection & Application of Anti-Rust Agents C2003Z02 2.5 Inspection & Replacement of Cross member Repair Description Page 32 of 35 SR-20-003REV_2 Warranty / Recall Campaign Claim Information Enter all claims as claim type ‘C’ – Recall/Campaign Claims Please follow the campaign instructions below. Certain affected vehicles: 2008 2009 2008 2011 – 2010 Lancer* - 2010 Lancer Sportback* - 2013 Outlander* – 2016 Outlander Sport / RVR* NOTE: Always check the Superscreen to verify vehicle involvement. A claim example for reference: LABOR AND PARTS There are only 2 possible repair scenarios for this campaign. Scenario 1 Inspect = OK - then, still must apply the 2 anti-rust agents only. Scenario 2 Inspect = applicable corrosion - replace Crossmember. Do not apply anti-rust agent. Each can of the anti-rust agents is enough to complete 5 vehicles. Thus, the dealer net price for each of the materials is priced at dealer net divided by 5 and will be reflected automatically when entering the parts costs on the related recall campaign claim. Dealers will receive markup based on the per vehicle material prices. Page 33 of 35 SR-20-003REV_2 REPLACED PARTS Replaced parts must be held for at least 10 days beyond the recall claim payment date unless requested to be returned to MMNA. Return requested parts as you would any return requested warranty replaced part. RENTAL CARS If there is a need to provide the owner with a rental car or to claim return freight charges, claim the applicable charges in this section of the claim on the lower portion of the labor entry screen. Page 34 of 35 SR-20-003REV_2 Page 35 of 35