ITB12-072f
Service Bulletin Details
Public Details for: ITB12-072f
2013 jx35, 2014-2019 qx60, 2014-2019 qx60 hybrid; vibration and/or noise when making low speed turns this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
- 2019 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 -
Models from 2019
2019 INFINITI QX60 |
2019 INFINITI QX60 HYBRID |
Models from 2018
2018 INFINITI QX60 |
2018 INFINITI QX60 HYBRID |
Models from 2017
2017 INFINITI QX60 |
2017 INFINITI QX60 HYBRID |
Models from 2016
2016 INFINITI QX60 |
2016 INFINITI QX60 HYBRID |
Models from 2015
2015 INFINITI QX60 |
2015 INFINITI QX60 HYBRID |
Models from 2014
2014 INFINITI QX60 |
2014 INFINITI QX60 HYBRID |
Models from 2013
2013 INFINITI JX35 |
Classification: Reference: Date: RA12-003f ITB12-072f September 23, 2020 2013 JX35, 2014-2019 QX60, 2014-2019 QX60 HYBRID; VIBRATION AND/OR NOISE WHEN MAKING LOW SPEED TURNS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. APPLIED VEHICLES: 2013 JX35 (L50) 2014-2019 QX60 (L50) 2014-2019 QX60 Hybrid (L50H) AWD only IF YOU CONFIRM There is a vibration or judder feeling from the rear of the vehicle during the following conditions: When making turns On dry roads At low speeds (under 40 MPH) And The above vibration does not occur if the electric controlled coupling is electrically disconnected. NOTE: In some cases, electrically disconnecting the electric controlled coupling may not eliminate the vibration. In these cases, further confirm the incident by removing the rear propeller shaft and retest. If the vibration does not occur with the rear propeller shaft removed, the incident is confirmed. NOTE: Tire size, brand or tread pattern mismatches can cause similar symptoms. To avoid tire related mismatch vibration, it is recommended that when tires need to be replaced, all tires are replaced at the same time with tires of the proper size, same brand and pattern. Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle. 1/3 ACTION Replace the electric controlled coupling for the rear final drive. DO NOT replace the entire rear final drive assembly for this incident, if it should occur. DO NOT remove the rear final drive assembly for this procedure. The electric controlled coupling can be replaced with the rear final drive in the vehicle. Refer to the Electronic Service Manual (ESM) for removal and installation information. TRANSMISSION & DRIVELINE > DRIVELINE > REAR FINAL DRIVE: R145K1 > REMOVAL AND INSTALLATION > ELECTRIC CONTROLLED COUPLING > Removal and Installation. UNIT CHARACTERISTICS WRITING Performing “Unit Characteristics Writing” of the electric controlled coupling with CONSULT-III plus is required when replacing the electric controlled coupling. Refer to the ESM: TRANSMISSION & DRIVELINE > DRIVELINE > TRANSFER > BASIC INSPECTION > UNIT CHARACTERISTICS WRITING > Work procedure. PARTS INFORMATION DESCRIPTION PART NUMBER QUANTITY BOLT (PROPELLER SHAFT) 37120-(*****) (1) 4 BREATHER CONNECTOR, BREATHER CPLG ASSY-ELEC (Electric Controlled Coupling) NUT PROPELLER SHAFT 38322-(*****) (1) 17235-(*****) (1) 1 38761-(*****) (1) 1 37171-(*****) (1) 4 NUT (TORSIONAL DAMPER) 37171-(*****) (1) 4 3 BOND GSKT MKR-RTV (2) (3) 999MP-1217FPP (4) 1 (1) Use the VIN and the Electronic Parts Catalog to look up the part number for the vehicle you are working on. (2) This product is considered a shop supply; do not include it on your warranty claim. (3) Order this item through the Infiniti Maintenance Advantage program: Phone 877-INF-IMA1 (877-463-4621). Website order via link on the dealer portal: www.NNAnet.com and click on the “Maintenance AdvantageTire/Battery/Chemical” link. (4) As needed. 2/3 ITB12-072f CLAIMS INFORMATION Submit a Primary Part (PP) type line claim using the following claims coding: DESCRIPTION PFP OP CODE SYM Rpl Electronic Controlled Coupling 38761 – 3KA0A LB65AA ZE DIA FRT 32 (1) (1) Reference the current Infiniti Warranty Flat Rate Manual and use the indicated Flat Rate Time (FRT). AMENDMENT HISTORY PUBLISHED DATE REFERENCE DESCRIPTION October 29, 2012 ITB12-072 Original bulletin published. November 1, 2012 ITB12-072a PARTS INFORMATION section revised. December 3, 2012 ITB12-072b CLAIMS INFORMATION section revised. September 24, 2015 ITB12-072c APPLIED VEHICLES section revised, and SERVICE PROCEDURE section removed. September 28, 2018 ITB12-072d APPLIED VEHICLES section revised. November 12, 2018 ITB12-072e September 23, 2020 ITB12-072f PARTS INFORMATION section revised. Title, APPLIED VEHICLES and PARTS INFORMATION sections revised. 3/3 ITB12-072f