A912029205607610
Service Bulletin Details
Public Details for: A912029205607610
This bulletin contains instructions for when there is no diagnostics communication with the conbox.
Models from 2020
Models from 2019
91 No diagnostics communication to the telematics control module 91 20 29 2056076/10 November 9, 2020. Supersedes Technical Service Bulletin Group 91 number 20-21 dated October 19, 2020 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A4, S4, A4 allroad, A5 A5 Cabriolet, A5 Sportback, S5, S5 Cabriolet, S5 Sportback, RS 5, and RS 5 Cabriolet 2019 All With ConBox A6 allroad, RS 7, SQ8, RS Q8, and Audi e-tron Sportback 2020 All With ConBox A6, S6, A7, S7, A8, S8, Q5, SQ5, Q7, SQ7, Q8, and Audi e-tron quattro 2019 - 2020 All With ConBox Condition REVISION HISTORY Revision Date Purpose 10 Revised header (Added ConBox High vehicles (MY20/21)) - Revised Condition (Updated wording to clarify options) 9 10/19/2020 Revised title (Generalized title) Revised Condition (Added possible DTC information and clarified general applicability) Revised Service (Updated reset time and added GWA reset) 8 06/12/2020 Revised Condition (Added Note to TSB 2055945) Page 1 of 6 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Revised Additional Information (Added TSB) Customer states: An SOS Warning might be displayed in the instrument cluster (Figure 1). Figure 1. Emergency call malfunction warning. Or Connectivity features like remote locking and unlocking are not working. Or No diagnostics communication can be established to the control module for emergency call module and communication unit (telematics control module or ConBox), J949 (address word 0075) during vehicle diagnostics. Workshop findings: No diagnostics communication can be established with the control module for emergency call module and communication unit (telematics control module or ConBox), J949 (address word 0075). Multiple DTCs regarding communication with the telematics control module may be stored in other control modules. However, DTCs are not required to be stored for this TSB to be applicable. Note: This TSB only applies to vehicles that have no diagnostics communication to the telematics control module, J949 (address word 0075). If DTC U153E00 is entered in the telematics control module, J949 (address word 0075), please reference TSB 2055945: 91 SOS Emergency call function deactivated message in the cluster, DTC U153E00 stored in the telematics module. Technical Background A software bug can cause the control module to freeze during cold start. Page 2 of 6 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Production Solution Not applicable. Service 1. Remove and unplug the telematics control module, J949 (address word 0075) according to the repair manual in Elsa. 2. Open the battery compartment of the telematics control module, J949 (address word 0075) and disconnect the backup battery (Figures 2 - 3). Figure 2. Backup battery compartment location. Page 3 of 6 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Figure 3. Backup battery connector (no release mechanism). 3. Remove the fuse supplying power to the data bus on board diagnostic interface, J533 (address word 0019). Please consult ElsaPro or the vehicle’s manual as to the fuse location for the specific model you are working on. 4. Leave the battery and Gateway fuse disconnected for approximately 20 minutes. 5. Reinstall the backup battery back into the telematics control module, J949 (address word 0075). 6. Reinstall the telematics control module, J949 (address word 0075) back into the vehicle. 7. If ODIS still cannot connect to the telematics control module, J949 (address word 0075), follow the ODIS test plan. Note: The vehicle is not able to be moved under its own power while J533 is without power. Please make sure the vehicle is parked in a suitable location for the duration of the procedure. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Page 4 of 6 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Service Number: 9170 Damage Code: 0039 Labor Operations: Telematics control module remove + reinstall 9170 1950 Or 9170 1900 Or 9170 1952 Diagnostic Time: Claim Comment: See SRT and associated predecessor by model Remove and reinstall the telematics control module backup battery 9170 9999 Remove and reinstall the fuse for the Data Bus on Board Diagnostic Interface 9035 9999 GFF 0150 0000 Time stated on the diagnostic protocol (Max 20 TU) Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU 5 TU 5 TU As per TSB #2056076/10 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Additional Information The following Technical Service Bulletin(s) may be necessary to complete this procedure: TSB 2055945, 91 SOS Emergency call function deactivated message in the cluster, DTC U153E00 stored in the telematics module. Owner’s Manual: Fuses. Elsa: Wiring Diagrams >> Component Locations >> Fuses. All part and service references provided in this TSB (2056076) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. Page 5 of 6 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. ©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 6 of 6 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.