TRC 25191
Service Bulletin Details
Public Details for: TRC 25191
Notice to return intake gaskets for an embossment error
- 9999 -
Models from 9999
9999 TENNECO TENNECO |
7450 McCormick Blvd Skokie, Illinois 60076 DRiV.com Fel-Pro Notification: FS7734PT-2, HS7734PT, MS9344SH, 260-1571 A manufacturing error has been identified with the intake manifold gaskets packaged in the sets listed above. The intake manifold gaskets are missing the embossment. The embossment is the main sealing element on the surface of the intake gaskets and gets compressed during installation. When compressed, the embossment increases contact stress/load, which is designed to seal the intake air/fuel mixture, coolant and exhaust between the intake manifold and cylinder head. Without this embossment on an intake manifold gasket, the gasket will not be able to properly seal the application. The following issues may occur if these gaskets are installed: internal and/or external coolant leaks, vacuum leaks, and exhaust leakage. If these conditions are allowed to persist, they may result in poor engine performance and drivability, engine overheating, and internal engine damage. All manufacturing and distribution inventory has been placed on hold and no additional sets will be released until the part is corrected. Credit will be issued to your account upon receipt of affidavit form. 1. Please visually inspect parts within the packaged label date codes shown below and scrap the parts using the affidavit form included. 2. Email a copy of the completed affidavit to [email protected] *Subject line: RGA25191* a. If you have any questions, please call 734-384-7898 and speak with a Warranty CSR 3. Reorder replacement product, as required. Pictures of the locations of the date codes on the affected sets can be found below. Issue detail Below is an image of the nonconforming gasket. 7450 McCormick Blvd Skokie, Illinois 60076 DRiV.com Date codes affected Set Number Date Date Code on Box SFS7734PT2 30-Sep-20 10-Sep-20 19-Aug-20 12-Oct-20 31-Aug-20 19-Aug-20 01-Oct-20 23-Sep-20 18-Sep-20 17-Jul-20 12-Jun-20 20-Sep-20 29-Jul-20 200929 200909 200818 201011 200830 200818 200931 200922 200917 200716 200611 200919 200728 SHS7734PT SMS9344SH S2601571 Date code location examples 7450 McCormick Blvd Skokie, Illinois 60076 DRiV.com AFFIDAVIT OF DESTRUCTION DAF#:_____________________________________ Customer Ref #: ____________________________ Customer: _________________________________ Customer Acct #: ____________________________ DC Location and #: ___________________________ We, the undersigned, certify that we personally witnessed and or supervised the destruction of the attached list(s) of _____________________________. BRAND NAME We further agree that DRiV will not be responsible for any future requests for credit on these specific sku’s at this location. Product has been: Destroyed in field – under 60 units Shipped To: _________________________________________________________________ (for destruction) _________________________________________________________________ REQUIREMENTS: • Provide an electronic excel file with the final inventory list of the product destroyed – part number and quantity. • Provide a photo of product, unpackaged & spray painted, (IF LESS THAN 60 UNITS). • Provide a receipt of pickup from a scrap yard for inventories above 60 units. Destruction took place on _____/______ / 2020 At ______________________________________________________________________________ Signatures required: must be signed by DRiV personnel and customer ________________________________________ ________________________________________ DRiV Signature Customer Signature ________________________________________ ________________________________________ DRiV Printed Name/Title Customer Printed Name/Title ________________________________________ ________________________________________ Date Date