A9120382061397_1
Service Bulletin Details
Public Details for: A9120382061397_1
This bulletin contains repair instructions for voice recognition or bluetooth quality issues that are related to the microphone.
- 2021 - 2020 - 2019 - 2018 - 2017 - 2016 - 2015 - 2014 -
Models from 2021
| 2021 AUDI TT |
| 2021 AUDI TT RS |
| 2021 AUDI TTS |
Models from 2018
| 2018 AUDI A3 |
| 2018 AUDI A3 ETRON |
| 2018 AUDI A3 SPORTBACK E-TRON |
| 2018 AUDI A8 |
| 2018 AUDI Q3 |
| 2018 AUDI RS3 |
| 2018 AUDI S3 |
| 2018 AUDI S8 |
| 2018 AUDI TT |
| 2018 AUDI TT RS |
| 2018 AUDI TTS |
Models from 2017
Models from 2016
Models from 2015
Models from 2014
| 2014 AUDI A3 |
| 2014 AUDI A5 |
| 2014 AUDI A5 CABRIOLET |
| 2014 AUDI A8 |
| 2014 AUDI R8 |
| 2014 AUDI RS5 |
| 2014 AUDI RS5 CABRIOLET |
| 2014 AUDI S5 |
| 2014 AUDI S8 |
| 2014 AUDI TT |
| 2014 AUDI TTS |
91 Voice recognition performance and Bluetooth call quality issues on other end of the line 91 20 38 2061397/1 November 17, 2020. Model(s) Year VIN Range Vehicle-Specific Equipment R8 2014 - 2016 All Bluetooth A5, A5 Cabriolet, S5, RS 5, and RS 5 Cabriolet 2014 -2017 All Bluetooth S5 Cabriolet 2015 - 2017 All Bluetooth A8, S8 2014 - 2018 All Bluetooth A3 e-tron, Q3 2015 - 2018 All Bluetooth A3 Cabriolet, S3 2015 - 2020 All Bluetooth RS 3 2017 -2020 All Bluetooth A3 2014 - 2020 All Bluetooth TT, TTS, and TTRS 2014 - 2021 All Bluetooth Condition Customer states: There is poor call quality at the other end: The driver's voice is muffled. The driver's voice is quiet. The voice is superimposed by interference. Or The voice operation is restricted/voice commands are not recognized. Technical Background The front of the microphone is covered with a rubber gasket. Damage to this gasket can cause poor audio pickup quality. Page 1 of 7 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Production Solution Not applicable. Service Scenario 1: Rubber gasket on the front face of the microphone is damaged 1. If there is damage found, then replace the microphone (Figures 1 – 4). You can also rub along the seal with your finger to check whether it has become loose. Note: The following images are for example only. Depending on the vehicle model, the microphone design could be slightly different. Figure 1. A correctly installed and undamaged gasket. Page 2 of 7 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Figure 2. A damaged gasket (microphone needs to be replaced). Figure 3. A damaged gasket (microphone needs to be replaced). Figure 4. A damaged gasket (microphone needs to be replaced). Page 3 of 7 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 2. When installing new microphones, please take care to install them properly as shown in Figures 5 – 7. Figure 5. Do not install the microphone on an angle. Always insert the microphone perpendicular to the slot in the dome light module. Figure 6. Damage caused by installing a microphone at an angle. Page 4 of 7 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Figure 7. The correct way to install the microphones. Scenario 2: Rubber gasket is undamaged 1. If the rubber gasket is undamaged, check whether the microphones are firmly seated in their sockets. A clicking sound is heard while inserting the microphones to show a correct and secure installation. If the cloth cover on the roof module trim is not smooth (Figures 8 – 9) then a secure acoustic seal of the microphones cannot be guaranteed. Figure 8. The cloth cover is without blemishes. Page 5 of 7 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Figure 9. The cloth cover is deformed and uneven. 2. In those cases, smooth the cloth cover until it is fitted tightly without folds or blemishes. 3. If the issue outlined in the previous steps does not apply, then continue the fault-finding process according to the repair manual. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9157 Damage Code: 0010 Labor Operations: Remove and install the dome light module 9620 1900 See SRT with associated operations Remove and install the microphone 9157 1950 See SRT with associated operations Page 6 of 7 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Diagnostic Time: Claim Comment: Check the microphone gaskets 9157 0199 10 TU GFF 0150 0000 Time stated on the diagnostic protocol (Max 25 TU) Road test prior to the service procedure No allowance 0 TU Road test after the service procedure 0121 0004 10 TU As per TSB #2061397/1 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Additional Information All part and service references provided in this TSB (2061397) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 7 of 7 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.