RETAILER SUPPORT

Fulgenzi, Danielle
From:
Sent:
To:
Cc:
Attachments:
NNA Service Actions & Campaigns
Wednesday, December 2, 2020 3:49 PM
*NNA-INF-DOM; *NNA-INF-FOM; *NNA INF RSOM
*NNA INF Service Actions & Campaign Announcements; *NNA INF AGM; *NNA INF
RAM; *NNA INF RVP
INFORMATION: AFTERSALES: RETAILER SUPPORT: REVISION 1 - Takata Recall Owner Re-notification via UPS and U.S. Mail
Infiniti General Model-Letter-111820.pdf
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Subject:
The information below has been updated to include the INFINITI specific mail volume.
Infiniti USA
Electronic Field Communication
INFORMATION
Date: November 30, 2020
To: FOMs, DOMS, and RSOMs
Subject: INFORMATION – Takata Recall - Owner Re-notification via UPS and U.S. Mail
Details Summary:
Starting this week INFINITI is initiating a special delivery re-notification mailing to owners affected by the
Takata recall. These 27,984 mailings will occur via United Parcel Service in a UPS Ground envelope and a
label with the words “URGENT SAFETY RECALL” in red. Owners residing in Alaska, Hawaii, or using a P.O.
Box as their primary address will receive a certified proof of delivery mail from the postal service. Because of
COVID-19 recommended practices, owner signatures will be waived, but the special delivery is intended to
capture owners’ attention and signal the importance of this repair.
These re-notifications, in English and Spanish, will urge clients to contact their retailer for a free recall remedy
as soon as possible! INFINITI expects this targeted outreach activity to motivate a higher percentage of
clients to complete the Takata recall. Similar initiatives for other manufacturers have seen a significant jump
in response rates and completed repairs in the following weeks. We need retailer support to make this effort
successful!
This notice is being sent to make retailers aware of this mailing initiative so they can prepare their staff to
help drive completions, consider any additional outreach, and respond to any questions that arise regarding
the legitimacy and urgency of the special notification.
What Retailers Should Do:
1.
Retailers should stock the necessary parts and make efforts to support the repairs as quickly as possible.
INFINITI requests same day or week appointments as much as possible and offer Takata recall services
on weekends too if your service department is open.
2. If possible, offer mobile service. Each mobile repair is eligible for $100 incentive on top of parts and labor.
Refer to Takata campaign announcements for additional details.
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3. If a client requests towing, free towing to the nearest INFINITI retailer is available by calling 1-888-8103715.
*Final Repair Part #
Model Year
2003-2005
2006-2008
Model
FX35/45
FINAL
Campaign
Repair ID
R1622
R1701
R1704
R1706
R1707
R1713
R1714
FX35/45
R1622
R1701
R1704
M35/45
R1622
R1701
R1704
R1706
R1707
2006-2007
2008-2010
2001-2004
2002-2003
M35/45
I30/I35
QX4
R1622
R1701
R1704
R1706
R1704
R1706
R1707
R1713
R1714
R1713
R1714
INFLATOR
HARNESS
MODULE
Module Kit
Sub
(Requires
Original
module)
Comments
Inflator & Harness
used until 1.14.20
K85FA-7999B
B4AFG-CG00A
K851E-CG88D
NA
Use module after
1.15.20
NA
NA
K8515-CL71A
(until 1.15.20)
K8515-CL72A
(1.15.20 -)
See dates under
module
NA
Use module kit &
inflator for campaig
98561-7999E
NA
K8515-EH54A
K8515-EH19E
Module is equivalen
for service
replacement
Inflator & Harness
required for
campaign
98561-7999E
B4A67-EH50D
K8515-EH54A
NA
Module is equivalen
for service
replacement
98561-7999E
98561-7998E
NA
B4A67-5W50D
K851E-4Y960
K851E-4Y961
K851E-5Y760
K8515-5W59C
K8515-5W59E
Use inflator &
module kit for
campaign
K8525-4Y96C
Module is equivalen
for service
replacement
Inflator & Harness
required for
campaign
NA
Module is equivalen
for service
replacement
Release Schedule:
Owner
Notification
INFINITI will send owner notifications between November 30 and December 7,
2020.
 Alaska, Hawaii, and P.O. Box mailings: ~1,352
 All other UPS: 26,632
Attachments (1):
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1.
INFINITI Owner Letter
Retailer Communication:
The information is being sent to all INFINITI field personnel and retailer personnel in the following positions
on November 30, 2020.
Position Name
Assistant Parts Manager
Assistant Service Manager
Dealer Principal
Executive Manager
General Manager
General Sales Manager
Part & Service Director
Parts Director
Parts Manager
Service Advisor/Consultant
Service Advisor/Consultant - Express Service
Service Director
Service Manager
Warranty Administrator
If any retailers are not receiving this information via email from the [email protected] mailbox, please check spam folders and enable their inbox to process these emails as a safe
sender. All retailer email addresses for these positions are taken from the retailer portal (NNAnet) and
updated regularly. Retailers should verify the retailer portal administrator has the current contact
information entered for these key positions to ensure information is received.
Originator: Andrea Bennett
Phone: 615-725-5481
Email: [email protected]
Division: Aftersales
Department: Retailer Support
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