SSM75036

Special Service Message
NOTE: A Special Service Message is a formal communication issued by Jaguar and carries the
same importance of a Technical Service Bulletin. An SSM is a quick method of communicating
"Need To Know" information to the technical service community. SSM's may be issued in advance
of a technical bulletin or may be the only communication on a given topic. All information
contained in Jaguar technical communications are intended for use by trained, professional
technicians with the knowledge, tools, and equipment required to complete the procedure
correctly and safely. It informs the Technicians of conditions that may occur on some vehicles, or
provides information that could assist in correct vehicle and diagnostic service.
SSM 75036 - PAM inoperable – Park Aid and
Park Assist features not available.
Models : F-Pace / X761
F-Type / X152
XE / X760
XF / X260
XJ / X351
Engineer :Shilvock Matthew
Date Last 06 NOV 2020 21:16:38
Updated :
Content :Car Lines affected
X760: 16 & 17MY
X260/X260: LWB 17MY
X761: 17MY
X351: 16 &17MY
X152/X152: SVR 14-17MY
Issue
Front and Rear Park aid & Park assist unavailable.
It was discovered on customer vehicle while addressing customer concern
GX63-14C090-DN level is not compatible with Gen 2.1 & NLI HMI due to
introduction of conditional check for HMI within our software code when the
condition is not satisfied DTC will be triggered by PAM.
Note:
After flashing PAM to latest software level in the vehicle fitted with Gen 2.1 and NLI.
The module constantly flags for U2300-55 DTC due to module incompatibility.
Cause
GX63-14C090-DN level is not compatible with Gen 2.1 & NLI HMI due to
introduction of conditional check for HMI within our software code when the
condition is not satisfied DTC will be triggers by PAM.
Action
As an interim action we would request retailer has to rollback to previous software
level which is compatible with Gen 2.1 and NLI HMI. Process shown below.
WARNING; DO NOT Restart the JLR Approved Diagnostic Equipment until the
manual patch has been used as the manual patch is removed on restart of the JLR
Approved Diagnostic Equipment.
To apply the Manual Patch please, complete the instructions carefully.
1 . Restart the JLR Approved Diagnostic Equipment
2 . Make sure Symptom Driven Diagnostics (SDD) and PATHFINDER are closed.
Then select the ‘Manual Patch’ Icon on the Application Launcher screen. You
will see a pop-up for the Manual Patch downloader.
3 . Enter ‘MP_SDD_ER_J0002’ in the ‘Patch Name’ field.
4 . Select ‘Start’ and the Manual Patch will download.
5 . Select ‘Yes’ when the patch download is finished.
6 . Start a new session on SDD.
7 . Select Configure Park Aid Module [PAM] as existing.
8 . Restart the JLR Approved Diagnostic Equipment on completion.
Note: When this Manual Patch is installed, the Current vehicle information and
Status will be displayed as Unknown on the Confirm software parts to be
downloaded screen and after the software download, the Current
vehicle information will be displayed as Unknown and the Status as Not OK on
the Confirm the data screen. This is correct and is due to the strategy of the
manual patch which removes the need to use coded access.
If this Manual Patch fails to correct the concern, a Technical Assistance (TA) should
be submitted using the manual patch number as a reference within the customer
concern field, also quoting the communication reference number that the patch
was taken from.
PERMANENT CORRECTIVE ACTION:
PCA: New GX63-14C090-DP software will be released to fix the incompatibility
issue.
Once the permanent corrective action has been released, this communication and
Manual Patch will be expired. An updated bulletin will be released detailing which
JLR Approved Diagnostic Equipment version includes the permanent corrective
action.
Version : 1
Jaguar Land Rover Limited 2000 - 2020 (Rel. 2684)