T-SB-0003-20 Rev

T-SB-0003-20
Rev1
January 13, 2020
Entune Audio Head Unit Software Update (Panasonic)
Service
Category
Audio/Visual/Telematics
Section
Navigation/Multi Info Display
Market USA
Applicability
YEAR(S)
MODEL(S)
2016 - 2018
4Runner, Avalon, Avalon
HV, Highlander, Highlander
HV, Prius, Sequoia,
Tacoma, Tundra
2019
4Runner, Highlander,
Highlander HV, Prius,
Sequoia, Tacoma, Tundra
2017 - 2018
Prius Prime, Prius V
2016 - 2017
Sienna
2018
Yaris
ADDITIONAL INFORMATION
REVISION NOTICE
November 17, 2020 Rev1:
 The Introduction, Multimedia Software Update Information, and Software Update Procedure
sections have been updated.
Any previous printed versions of this bulletin should be discarded.
SUPERSESSION NOTICE
The information contained in this bulletin supersedes Service Bulletin No. T-SB-0279-17.
 The entire bulletin has been updated.
Service Bulletin No. T-SB-0279-17 is obsolete and ANY printed versions should be discarded.
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Introduction
Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio (version 01013E),
Entune™ Audio Plus (version 010156 or 01015C), or Entune™ Premium Audio
(versions 010171, 010170, or 01017D) may exhibit one or more of the following conditions:

Head unit reboots at a specific location.

Abnormal Destination Search app operation.

Rebooting caused by no songs on the USB-connected iPhone.

A one-time reboot after ignition is cycled to ACC-ON.

Audio stays muted after the key is cycled.
Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio (version 010144),
Entune™ Audio Plus (version 01015E), Entune™ Premium Audio (version 010182),
or earlier may exhibit one or more of the following conditions:

Head unit reboots intermittently.

Home screen intermittently half blank after shifting out of reverse, if the driver uses
reverse after using the maintenance reminder screen.

Screen freezes during an incoming phone call.

Incorrect time displays on the diagnostic menu.

Radio station information does not match radio station that is playing.

Abnormal playlist browsing operation.

Mute stays enabled after key cycle.

“Search along my route” is inoperative.

Traffic data scales improperly.

Unit of measure is missing from distance to destination (showing “11” instead of “11mi”).

Multi-information display (MID) compass does not match navigation screen when
switching to North up.

Navigation does not match MID when switching from miles to kilometers.

Speed limit is blank on navigation screen.

Go button on VR screen is inoperative.
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Introduction (continued)
Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio (version 010145),
Entune™ Audio Plus (version 010161), Entune™ Premium Audio (version 010189), or earlier
may exhibit one of the following conditions:

Map will not display after it has been reprogrammed from the map micro SD card.

“Low Fuel” pop-up message does not display.

Head unit continuously reboots.

Abnormal POI operation.

Head unit reboots while transferring phone book data.

Volume cannot be changed on Bluetooth® (BT) audio when paused.

Song information does not send when playing from BT audio.

Diagnostic Trouble Code (DTC) B15F6 is set.

The number of flashes for lane change signaling cannot be selected.
Some 2016 – 2018 model year Toyota vehicles equipped with the Entune™ Audio (version
010147), Entune™ Audio Plus (version 010166), Entune™ Premium Audio (version 01018C), or
earlier may exhibit the following condition:

Abnormal BT audio playback from iPhone when switching between devices after
ignition is cycled to ACC-OFF.
Some 2016 – 2018 model year Toyota vehicles equipped with EntuneTM Audio (version 010148),
EntuneTM Audio Plus (version 010169), EntuneTM Premium Audio (version 01018D), or earlier
may exhibit one or more of the following conditions:

“Contact and call history transfer complete” message pop-up does not display.

“Would you like to set up messaging?” message pops up after BT connection.

Intermittent rebooting.

Audio sound settings reset intermittently.

Surround sound setting turns back on after ACC-OFF/ON.

Incorrect selection of navigation items while inputting an address.

Low audio volume when switching to BT Audio.

Unable to switch to BT device while driving.

Dial pad is not available while driving.

Phone contacts are not available while driving.

Radio stations will play for a few seconds then cut out.

Unable to read incoming messages.
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Introduction (continued)
Some 2016 – 2019 model year Toyota vehicles equipped with Entune™ Audio (version 01014B,
013A4E), Entune™ Audio Plus (version 010176, 01016F), Entune™ Premium Audio (versions
010192 and 01019A), or earlier may exhibit one or more of the following conditions:

Intermittent rebooting when making or receiving phone calls.

Intermittent blank screen.
Some 2016 – 2019 model year Toyota vehicles equipped with Entune™ Premium Audio
(versions 01019D, 01019E) or earlier may exhibit one or more of the following conditions:

Radio Intermittently reboots.

Auto-adjust inoperative when pressing the “Tire Change” button.

Specific buildings cannot be searched via POI name search.

Speed limit information is not displayed on the home screen.

Navigation routes include unnecessary U-turns and detours.

When entering an intersection, the 2nd digit is displayed abnormally.

“New software is not compatible with the system” pop-up message.
Some 2016 – 2019 model year Toyota vehicles equipped with Entune™ Premium Audio
(versions 0101A0, 0101A1) or earlier may exhibit one or more of the following conditions:

Radio Intermittently reboots when an iPhone is connected via BT.
Updated system software is now available to address these conditions. Follow the Software
Update Procedure in this bulletin to install the latest software version.
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Warranty Information
OP CODE
DESCRIPTION
MODEL
TIME
Software
Update
T1
T2
87
74
86100-35440
86100-35441
86100-35450
86100-35451
86100-35460
86100-35470
86100-35480
86100-35490
86100-35500
86100-35501
86100-35510
86100-35520
86100-35570
4Runner
EL1922
OFP
0.3
Avalon, Avalon HV
86140-07100
86804-07110
86804-07120
Highlander,
Highlander HV
86804-0E270
86804-0E280
86804-0E290
86804-0E300
86804-0E291
86804-0E301
Prius
86140-47270
86804-47340
86804-47330
86804-47331
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Warranty Information (continued)
OP CODE
EL1922
DESCRIPTION
MODEL
TIME
OFP
Prius Prime
86804-47330
86804-47331
Prius V
86140-47450
86804-47290
86804-47300
86804-47310
Sequoia
86140-0C150
86140-0C160
86140-0C220
86140-0C221
86140-0C231
86804-0C160
86804-0C170
86804-0C180
86804-0C190
86140-0C221
86804-0C230
86804-0C231
86804-0C241
Software
Update
0.3
Sienna
86804-08030
86804-08040
Tacoma
86140-04100
86140-04101
86140-04160
86140-04161
86140-04170
86140-04171
86140-04180
86140-04181
86804-04090
86804-04120
86804-04130
© 2020 Toyota Motor Sales, USA
T1
T2
87
74
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Entune Audio Head Unit Software Update (Panasonic)
Warranty Information (continued)
OP CODE
DESCRIPTION
MODEL
TIME
Tundra
EL1922
Software
Update
0.3
Yaris
OFP
86140-04101
86140-04161
86140-04171
86140-04181
86140-0C100
86140-0C110
86140-0C120
86140-0C130
86140-0C180
86140-0C181
86140-0C190
86140-0C191
86140-0C200
86140-0C201
86140-0C211
86804-04091
86804-04121
86804-04131
86804-0C120
86804-0C130
86804-0C140
86804-0C150
T1
T2
87
74
86140-0D420
86140-0D430
APPLICABLE WARRANTY
 This repair is covered under the Toyota Basic Warranty. This warranty is in effect for
36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date.
 Warranty application is limited to occurrence of the specified condition described in
this bulletin.
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Multimedia Software Update Information
MODEL
MODEL YEAR
HEAD UNIT
MULTIMEDIA SOFTWARE
UPDATE FILE
Entune™ Audio Plus
13TDDANA-DA11_0121.kwi
Entune™
Premium Audio
13TDANNA-DA12_0164.kwi
Avalon,
Avalon HV
2016 – 2018
Prius, Prius V,
Tacoma, Tundra
2016 – 2018
Entune™ Audio
13TBDANA-DA10_0080.kwi
Sequoia, Tacoma, Tundra
2016 – 2018
Entune™ Audio Plus
13TDDANA-DA10_0121.kwi
4Runner,
Highlander, Highlander HV,
Sequoia, Sienna,
Prius, Prius Prime, Prius V,
Tacoma, Tundra
2016 – 2018
Entune™
Premium Audio
13TDANNA-DA11_0164.kwi
2018 – 2019
Entune™ Audio
13TBDANA-DA11_0079.kwi
Yaris
Entune™ Audio Plus
13TDDANA-DA13_0120.kwi
Sequoia, Tacoma, Tundra
2019
Entune™ Audio Plus
13TDDANA-DA20_0119.kwi
Prius, Tacoma, Tundra
2019
Entune™ Audio
13TBDANA-DA20_0079.kwi
4Runner,
Highlander,
Highlander HV,
Prius,
Sequoia,
Tacoma, Tundra
2019
Entune™
Premium Audio
13TDANNA-DA21_0165.kwi
MULTIMEDIA SOFTWARE FILE DOWNLOAD
The multimedia software update file may be downloaded directly from this Service Bulletin by
clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped)
from the zip file and saved to a blank USB flash drive.
For USB flash drive requirements and download instructions, refer to TIS – Diagnostics –
Reprogramming – Reference Documents – Multimedia Software Download Instructions.
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure
1. Confirm the audio system type by checking the faceplate ID printed on the bottom-right or
bottom-center of the head unit. See Table 1 for the applicable model faceplate ID number.
Figure 1. Avalon, Avalon HV, Highlander,
Highlander HV, Prius, Prius V, Sienna, Sequoia,
Tacoma, Tundra
Figure 2. 4Runner
Table 1. Faceplate ID Information
MODEL
ENTUNE™ AUDIO
ENTUNE™ AUDIO PLUS
ENTUNE™ PREMIUM AUDIO
4Runner
–
–
510139
510140
510143
510144
510145
510147
510413
510414
510417
510418
510419
510421
510422
510424
Avalon, Avalon HV
–
510129
510130
510131
–
510159
510160
510179
510180
510390
510391
–
510053
510054
510426
Highlander, Highlander HV
–
Prius
510028
510425
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
Table 1. Faceplate ID Information (continued)
MODEL
ENTUNE™ AUDIO
ENTUNE™ AUDIO PLUS
ENTUNE™ PREMIUM AUDIO
Prius Prime
–
–
510053
510426
–
510164
510165
510166
510167
510153
510155
510203
510211
510400
510404
Prius V
510163
Sequoia
–
510151
510405
510205
Sienna
–
–
510157
510158
Tacoma
510100
510101
510403
510359
510102
510162
510361
510363
510103
510161
510104
510367
510365
510366
510118
510119
510120
510121
510210
510288
510291
510395
510396
510401
–
Tundra
510113
510207
510372
510114
510116
510117
510285
510286
510374
510376
Yaris
510281
510280
2. Start the engine.
3. Insert the USB flash drive with the downloaded multimedia update file into the vehicle's
USB port.
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
4. Go to the Setup screen.
A. For Entune™ Audio: Press the Setup button on the panel.
Figure 3. Tacoma, Prius, Prius V
Figure 4. Tacoma, Prius, Prius V
B. For Entune™ Audio Plus and Entune™ Premium Audio: Press the Apps button on
the panel.
Figure 5. 4Runner, Avalon, Avalon HV,
Highlander, Highlander HV, Prius, Prius V,
Sienna, Sequoia, Tacoma
Figure 6. Tundra
Figure 7.
NOTE
If the Entune™ pop-up displays, select OK.
© 2020 Toyota Motor Sales, USA
T-SB-0003-20
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
5. Select Setup on the Apps screen.
Figure 8.
6. Select General on the Setup screen.
Figure 9.
7. Select Software Update from the list on
the General Settings screen.
Figure 10.
HINT
Scroll down the list until Software
Update displays.
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
8. Select Update on the Software
Update screen.
Figure 11.
Figure 12.
9. Verify that the NEW software is up to date
on the Software Update screen.
Figure 13.
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
Table 2. Software Version Information
ENTUNE™ AUDIO
TYPE
CURRENT
VERSION
ENTUNE™ AUDIO PLUS
NEW
VERSION
CURRENT
VERSION
Audio
01013E
01014B
01014E
010144
010145
010147
010148
013A47
013A4C
Audio
System
0008E
DSP
Module
ENTUNE™ PREMIUM AUDIO
NEW
VERSION
CURRENT
VERSION
NEW
VERSION
010150
013A4F
01014F
010156
01015C
01015E
010161
010165
010166
010169
01016E
01016F
010176
010177
010178
010179
01017D
01018C
01018D
01019A
010170
010171
010182
010187
010189
010192
0101A0
0101A1
0101A4
0101A5
–
000093
000094
–
000095
000099
–
910010
920020
–
A10010
A20020
920010
–
A10010
A20020
–
Sub
010001
–
010001
–
010001
–
Can
130209
–
130209
–
130209
–
10. Select Update Software on the
Software Update screen.
Figure 14.
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
11. Select Yes on the “Would you like to start
the software update?” pop-up.
Figure 15.
12. The unit will begin installation. The update
will take about 10 minutes.
Figure 16.
NOTE
 Do NOT turn off the engine or ACC
BEFORE the software is ready
for updating.
 Do NOT pull the USB flash drive out of the
vehicle’s USB port.
NOTE
For EntuneTM Premium Audio:
 If the update fails and the error message “New software is not compatible with the system”
displays, cycle the ignition OFF, remove the map micro SD card from the head unit, then repeat
steps 3 – 12.
 A software update error is more likely to occur in areas with more traffic information.

Once the update is completed, reinsert the
map micro SD card into the head unit,
cycle the ignition OFF, then continue to
step 13.
Figure 17.
© 2020 Toyota Motor Sales, USA
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Entune Audio Head Unit Software Update (Panasonic)
Software Update Procedure (continued)
13. When “The software is ready for updating”
message displays, cycle the ignition OFF.
Figure 18.
14. Remove the USB flash drive from the vehicle’s USB port.
Software Version Confirmation
1. Perform steps 3 – 7 of the
Software Update Procedure
to re-enter the Software Update screen.
Figure 19.
2. Verify that the software information is
updated on the Software Update screen.
See Table 3 for the current
software version.
Table 3. Current Software Version Information
ENTUNE™ AUDIO
TYPE
CURRENT
VERSION
NEW
VERSION
Audio
010150
013A4F
01014F
–
Audio
System
0008E
–
DSP Module
910010
920020
–
Sub
Can
010001
130209
–
–
ENTUNE™ AUDIO PLUS
CURRENT
VERSION
010177
010178
010179
000093
000094
A10010
A20020
920010
010001
130209
© 2020 Toyota Motor Sales, USA
ENTUNE™ PREMIUM AUDIO
NEW
VERSION
CURRENT
VERSION
NEW VERSION
–
0101A4
0101A5
–
–
000095
000099
–
–
A10010
A20020
–
–
–
010001
130209
–
–