NCU-2020110011

News Channel Update |
Vehicle Compliance & Analysis
TO: Mercedes-Benz Dealer Principals, General Managers, Sales
Managers, Service Managers, Parts Managers
RE: Updated: Stop Sale for Pending Emission Modification
Certain MY Diesel vehicles
FROM: Gregory Gunther, Department Manager, Vehicle
Compliance and Analysis, Engineering Services
DATE: November 12, 2020
IMPORTANT PENDING EMISSION MODIFICATION NOTIFICATION with STOP SALE - 20P2197272 /
20P2197314
Attention Dealership Management
Mercedes-Benz USA, LLC (“MBUSA”) has entered into an agreement with the United States Department of Justice (DOJ),
the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and the California Attorney
General’s Office (CA AG) regarding the emission control system in certain Mercedes-Benz diesel vehicles. As part of
this agreement, MBUSA will offer field measures referred to as the Approved Emission Modification (“AEM”) for the
affected vehicles. As a result, certain vehicles covered under this notification cannot be sold or caused to be sold, or
leased or caused to be leased, or introduced into commerce, or exported from the United States to another country,
until after the AEM described in this notification is performed.
This notification hereby instructs Dealers not to sell or cause to be sold, or lease or cause to be leased, or
introduce into commerce, or export from the United States to another country, any vehicle covered by this
notification until after the AEM described in this notification is performed. Failure to adhere to these instructions
may result in penalties or fines.
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Please ensure that every dealership associate is aware of this stop sale notification.
Refer to VMI in NetStar to determine which units in your inventory are affected by this stop sale with a description
of 20P2197272 / 20P2197314.
Once the AEM has launched, you will receive further instructions at that time via the normal communication
channels (NetStar).
MBUSA will compensate affected dealers with an allowance to support the estimated costs associated with
floorplan and depreciation of the affected vehicles. The support allowance will be $250 per vehicle, per month.
Dealers will receive payment every month for the affected vehicles until the launch of the AEM.
Once the AEM has launched for the affected vehicles, the support allowance will cease. Furthermore, please note
that the support allowance is expressly contingent upon the dealers’ adherence to the prohibition against selling,
leasing, introducing into commerce or exporting any vehicle covered by this notification.
Dealer payments will be processed via Miscellaneous Billing (Parts Consolidated Statement) at the end of each
month. Vehicles that enter dealer inventory after the stop sale date will not be eligible for stop sale support
allowance. For all questions pertaining to the stop sale support allowance, please contact your Sales Operations
Manager.
Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-367-6372.
Sincerely,
Gregory Gunther
Department Manager, Vehicle Compliance & Analysis
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz AG Company
Sandy Springs, GA 30328
770.705.0600
News Channel Update |
Vehicle Compliance & Analysis
Pending Emission Modification
Notification
Campaign No.:
EMC#
November 12, 2020
Campaign Desc. :
STOP SALE: Pending Emission
20P2197272
N/A
4, 9,10,11
Modification
20P2197314
This is to notify you of a Pending Emission Modification Notification on approximately 47,759 vehicles. Affected VINs have been
flagged in VMI as “PENDING” for EMC 9, 10 and 11 on September 14, 2020. Additionally, EMC 4 vehicles will have an effective
stop sale date of November 12, 2020, and will be flagged in VMI as “PENDING” on November 17, 2020.
Background
Mercedes-Benz USA, LLC (“MBUSA”) has entered into an agreement with the United States Department of
Justice (DOJ), the Environmental Protection Agency (EPA), the California Air Resources Board (CARB), and
the California Attorney General’s Office (CA AG) regarding the emission control system in certain MercedesBenz diesel vehicles. As part of this agreement, MBUSA will offer field measures referred to as the Approved
Emission Modification (“AEM”) for the affected vehicles. As a result, certain vehicles covered under this
notification cannot be sold or caused to be sold, or leased or cause to be leased, or introduced into
commerce, or exported from the United States to another country, until after the AEM described in this
notification is performed. An authorized Mercedes-Benz dealer will install the AEM at a later date at no cost
to the Owner/Lessee.
The AEM is currently not approved for release. Once approved, a launch notification will be sent to
eligible owners and authorized Mercedes-Benz dealers. The approval to begin installation of the AEM
for Vehicles covered by this notice and stop sale is expected to be received late in Q4 2020.
Issue
What We’re Doing
Parts
Parts are not available at this time.
Vehicles Affected
Vehicle Model Year(s)
MY 2012-2016 or “Various”
EMC 9 (2013-2015 GLK250), EMC 10 (2016 GLE300d) and EMC 11 (2015 ML250) with 4 cylinder diesel
engine OM651, and EMC 4 (2012-2014 ML350 and 2013-2016 GL350) with 6 cylinder diesel engines
OM642
Vehicle Model
Vehicle Populations
Total Campaign Population
EMC 9, 10 and 11 (14,990), and EMC 4 (32,769)
Next Steps/Notes
Customer Notification Timeline
AOMS/SOMS
Notes
Customer notifications will not be sent for this stop sale notification. When the Emission Modification
launches, customers will be notified by mail.
This Pending Emission Modification Notification may initiate questions from customers and the media.
Please ensure your Dealers have read and understand this notice.
• IMPORTANT: This notification hereby instructs Dealers not to sell or cause to be sold, or lease or cause to be
leased, or introduce into commerce, or export from the United States to another country, any vehicle covered by this
notification, until the Approved Emission Modification described in this notification is performed. Failure to
adhere to these instructions may result in penalties or fines.
• Pending Emission Modification information:
•
Mercedes-Benz Customer Assistance Center: 1-800-367-6372
While we regret any inconvenience this may cause, MBUSA is determined to maintain a high level of vehicle quality and customer satisfaction.
Please refer all customer inquiries to the Customer Assistance Center at 1-800-367-6372.
Mercedes-Benz USA, LLC
One Mercedes-Benz Drive
A Mercedes-Benz AG Company
Sandy Springs, GA 30328
770.705.0600