A0020432061669_1

00 Service info: workshop mode with Audi connect vehicles
00 20 43 2061669/1 December 10, 2020.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A4 allroad,
A5, S5, RS
5, A6, A7,
Q5, Q7, R8,
TT, & TTS
2014 - 2023
All
Audi connect
TTRS
2012 - 2023
All
Audi connect
S6, S7
2014 -2018,
2020 - 2023
All
Audi connect
RS 7
2016 – 2018,
2020 - 2023
All
Audi connect
A3, A3
Cabriolet,
A4,S5
Cabriolet,
and Q3
2015 - 2023
All
Audi connect
A3
Sportback,
RS 6
2016 -2023
All
Audi connect
A3 e-tron
2015 - 2018
All
Audi connect
RS 3, SQ7
2017 - 2023
All
Audi connect
A5
Sportback,
S5
Sportback,
and SQ5
2018 - 2023
All
Audi connect
RS 5
Sportback,
Q8, and
Audi e-tron
quattro
2019 - 2023
All
Audi connect
A6 allroad,
Audi e-tron
Sportback
2020 - 2023
All
Audi connect
A6 Avant,
RS 6 Avant,
SQ8, and
RS Q8
2021 - 2023
All
Audi connect
Page 1 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Condition
Customer states:
 No customer concerns, it is found during PDI or any other diagnostic work.
Workshop findings:
 The vehicle is equipped with Audi connect functions that allow the vehicle’s key and authorized connect users
to remotely control and activate various vehicle functions.
Warning:
There is a risk of injury due to Audi connect remote control functions (e.g. HVAC blower fan running with
stationary air conditioning).
This service info describes the procedure to deactivate and reactivate the Audi connect remote control functions
during a workshop visit.
Observe this procedure for all work carried out on the vehicle.
Technical Background
If the Audi connect remote control functions remain active during a workshop visit, there is a possibility that
various vehicle functions could be activated by the vehicle’s key and authorized users.
This includes the activation of the stationary air conditioning and thereby the HVAC blower fan for example.
Furthermore, active timers could already be programmed in the MMI having the same effect.
Production Solution
Not applicable.
Service
Note:
Audi connect remote control features and HVAC timers need to be disabled when working on the vehicle.
Deactivate and reactivate HVAC timers
 When the ignition is switched off, a list with all programmed timers is displayed on the MMI screen.
Page 2 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
 Take note of the timer settings, then make sure all timers are in the off position (
).
 Also, ensure that the stationary air conditioning is not already active and deactivate it (if necessary).
 After the work on the vehicle is completed, turn off the vehicle’s ignition and reactivate the timers that
were active before.
Deactivate and reactivate the Audi connect functions
Option 1
The Audi connect features can be disabled via the privacy settings in the MMI:
1.
Depending on the infotainment system, the privacy settings can be found either in the Audi Connect
menu under the right options drawer or under Settings >> Privacy.
2.
Take note of the privacy mode setting, then activate it (if not already checked).
3.
After the work on the vehicle is completed, go back to the privacy settings and restore them to the
previously noted status.
Option 2
If the privacy settings are not available:
1.
Remove the fuse of the Audi connect vehicle control master (data bus on board diagnostic interface,
J533 (address word 0019) or control module for emergency call module and communication unit,
J949 (address word 0075)).
2.
Remove the fuse of the affected system, e.g. HVAC blower.
3.
After the work on the vehicle is completed, reinstall the fuses and clear the vehicle’s DTCs.
Warranty
This TSB is informational only and not applicable to any Audi Warranty.
Additional Information
All part and service references provided in this TSB (2061669) are subject to change and/or removal. Always
check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the
Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair.
©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
Page 3 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Page 4 of 4
© 2020 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.