A9120422055338_4
Service Bulletin Details
Public Details for: A9120422055338_4
This informational bulletin contains information on when the adaptive cruise assist on dtc C12EBf1 with symptom code 11567120.
Models from 2020
2020 AUDI A6 |
2020 AUDI A7 |
2020 AUDI A8 |
2020 AUDI E-TRON |
2020 AUDI Q8 |
Models from 2019
2019 AUDI A6 |
2019 AUDI A7 |
2019 AUDI A8 |
2019 AUDI E-TRON |
2019 AUDI Q8 |
PSS 91 Adaptive Cruise Assist is not available 91 20 42 2055338/4 December 7, 2020. Supersedes Technical Service Bulletin Group 91 number 20-47 dated March 6, 2020 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A6, A7, A8, Q8, and Audi e-tron quattro 2019 - 2020 All Adaptive Cruise Assist Condition REVISION HISTORY Revision Date Purpose 4 - Revised Service (Updated service software release date) 3 03/06/2020 Republished PSS Revised Production Solution (Updated repair date) 2 10/29/2019 Revised header (Added vehicles) Customer states: The Adaptive Cruise Assist system is not available. After a short time, the adaptive cruise assist becomes available again. An ignition cycle is not necessary. Workshop findings: The following DTC is stored in the control module for laserscanner, J1122 (address word 00CD): DTC C12EBF1 (laser for adaptive cruise control, malfunction) with symptom code 11567120. Technical Background A software bug in the control module for laserscanner. Production Solution Not applicable. Page 1 of 2 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Service 1. Explain to the customer that a solution is forthcoming by the end of the 1st quarter of 2021 and that no repairs are necessary at this point. Do not replace any components for this condition since this will not resolve the customer’s concern. 2. Create a PSS record in the PSS application through the Pending Service Solutions (PSS) link in AccessAudi (under Related Links >> Service), or through the Technical Assistance page in Elsa. Warranty This TSB is informational only and not applicable to any Audi Warranty. Additional Information All parts and service references provided in this TSB (2055338) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2020 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites without the prior expressed written permission of the publisher. Page 2 of 2 © 2020 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.