09-062-16

Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
© 2016 Mazda Motor of America, Inc.
Subject:
Bulletin No:
09-062/16
Last Issued:
12/05/2016
ACTIVE DRIVING DISPLAY OPENS / CLOSES IMPROPERLY
MULTI-MODEL - ACTIVE DRIVING DISPLAY OPENS / CLOSES IMPROPERLY
APPLICABLE MODEL(S)/VINS
2016 Mazda2 vehicles with VINs lower than 3MD DJ ****** 105037 (produced before December 07, 2015)
2016 Mazda6 vehicles with VINs lower than JM1 GJ ****** 453959 (produced before October 01, 2015)
2016 CX-3 vehicles with VINs lower than JM1 DK ****** 118489 (produced before October 05, 2015)
DESCRIPTION
Some vehicles may exhibit the active driving display opening/closing improperly as described below:
• It does not open or close when the ignition is turned ON or OFF.
• The display operation does not fully open/close.
• It closes and then opens by itself while the vehicle is moving.
This concern may be caused by voltage fluctuation to the active driving display which activates pinching detection.
Customers having this concern should have their vehicle repaired using the following repair procedure.
REPAIR PROCEDURE
1. Verify customer concern.
2. Replace the Active Driving Display. Refer to MS3 online Workshop Manual:
• Mazda2 - ACTIVE DRIVING DISPLAY REMOVAL/INSTALLATION
• Mazda6 - ACTIVE DRIVING DISPLAY REMOVAL/INSTALLATION
• CX-3 - ACTIVE DRIVING DISPLAY REMOVAL/INSTALLATION
3. Verify repair.
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CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
Bulletin No: 09-062/16
Last Issued: 12/05/2016
© 2016 Mazda Motor of America, Inc.
PART(S) INFORMATION
Part Number
Description
Qty.
Notes
DB1M-55-44X
DISPLAY, HEAD UP
1
Mazda2, CX-3
G46M-55-44XA
DISPLAY, HEAD UP
1
Mazda6
WARRANTY INFORMATION
NOTE:
•
•
•
This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
Warranty Type
A
Symptom Code
61
Damage Code
9W
DB1M-55-44X
Part Number Main Cause
or
G46M-55-44XA
Quantity
Operation Number / Labor Hours:
1
XXM2LXRX / 0.4 Hrs.
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