A9021872062065_1

90 Night vision system is sporadically inop, DTC B11E101 or B11E201 are stored in the cluster or the
night vision module
90 21 87 2062065/1 January 29, 2021.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
A6, A7, A8,
Q7, Q8, and
Audi e-tron
quattro
2019 - 2020
All
Night vision
Audi e-tron
Sportback
2020
All
Night vision
Condition
Customer states:
 The night vision system is sporadically inoperative.
 The message “Night vision system: fault. Please contact service” is displayed in the instrument cluster.
 After cycling the ignition, the functionality is restored.
Workshop findings:
 The wiring between the night vision system and the instrument cluster has been checked and found to be in
good condition.
One or more of the following DTC(s) may be sporadically stored in the instrument cluster control module, J285
(address word 0017) and/or the night vision system control module, J853 (address word 0084):
Instrument cluster control module:
 DTC B11E101 (Video line for night vision system).
Night vision system control module:
 DTC B11E201 (Video line 2 for night vision system).
Technical Background
Tolerances in the instrument cluster can cause it to erroneously detect a wiring problem.
Production Solution
Not applicable.
Page 1 of 2
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.
Service
Please replace the instrument cluster control module, J285 (address word 0017) according to the steps laid out in
the Elsa repair manual.
Warranty
Claim Type:
 110 up to 48 Months/50,000 Miles.
 G10 for CPO Covered Vehicles – Verify Owner.
 If the vehicle is outside any warranty, this Technical Service Bulletin is informational
only.
Service Number:
9025
Damage Code:
0040
Labor Operations:
Remove and install instrument cluster
9025 19XX
See SRT with
associated
operations
Diagnostic Time:
GFF
0150 0000
Time stated on
the diagnostic
protocol (Max 25
TU)
Road test prior to the service procedure
No allowance
0 TU
Road test after the service procedure
No allowance
0 TU
Claim Comment:
As per TSB #2062065/1
All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures
Manual. Claims are subject to review or audit by Audi Warranty.
Additional Information
All parts and service references provided in this TSB (2062065) are subject to change and/or removal.
©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the
latest information available at the time of printing and is subject to the copyright and other intellectual property
rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes
at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or
transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may
these materials be modified or reposted to other sites without the prior expressed written permission of the
publisher.
Page 2 of 2
© 2021 Audi of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of
America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted
in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the
publisher.