A4821932062288_1
Service Bulletin Details
Public Details for: A4821932062288_1
This bulletin contains repair instructions for when the electric steering column is not working in the vertical direction.
- 2021 - 2020 - 2019 - 2018 - 2017 -
Models from 2018
| 2018 AUDI A6 |
| 2018 AUDI A7 |
| 2018 AUDI A8 |
| 2018 AUDI Q5 |
| 2018 AUDI Q7 |
Models from 2017
| 2017 AUDI Q7 |
48 Electric steering column adjustment not working 48 21 93 2062288/1 February 25, 2021. Model(s) Year VIN Range Vehicle-Specific Equipment A6, A7, A8, and Q5 2018 - 2021 All Electric steering column Q7 2017 - 2021 All Electric steering column Audi e-tron quattro 2019 - 2021 All Electric steering column Audi e-tron Sportback 2020 - 2021 All Electric steering column Condition Customer states: The electric steering column adjustment is not working in the vertical direction. Workshop findings: The customer statement can be reproduced. The following DTC is stored in the electronic central control module (BCM 1), J519 (address word 0009): DTC B14BF01 (Steering column vertical adjustment motor electrical error) with symptom code 66145. Technical Background The software needs to be updated and the unit cleared. Production Solution Starting from production date 10/06/2020. Service SVM Update Instructions 1. Follow all instructions in TSB 2011732: 00 Software Version Management (SVM), operating instructions. 2. Update the steering column control module, J866 using the SVM action code as listed in the table below, if necessary: Page 1 of 6 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Model Old Software Part Number Old Software Version New New Software Software Part Number Version (or higher) Audi e-tron quattro, Audi e-tron Sportback A8 A6, A7 80A907705A 0200 80A907705 0100 80A907705A 80A907705 SVM Code Input (or higher) 80A907705A 0210 80A907705A 0210 80A907705A 0210 80A907705A 0210 80A907705A 0210 0200 0100 0080 80A907705A 0200 80A907705 0100 649S001 0200 Q7, Q8 80A907705A 0100 80A907705 0080 0070 Q5 80A907705A 80A907705 0200 0100 0080 Page 2 of 6 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 3. The function of the electric steering column adjustment must be restored. Proceed as follows: Get into the vehicle and use your knees to push the steering wheel upward (a force of approx. 40 kg or 88 lbs is required), at the same time press the steering column adjustment switch upwards in the vertical adjustment direction (Figure 1). This will restore the function of the electric steering column adjustment. Figure 1. 40 kg force pushing steering wheel upward. 4. The electric steering column adjustment must be cleared with the help of up to 50 adjustment cycles in the vertical direction. To do so, you will need the tool kit T10230 (the toolset weighs approximately 9 kg or 20 lbs). Note: If the tool kit T10230 is not available in the workshop, look for a similar weight toolbox. 5. Move the steering wheel as far as possible toward the dashboard and then move the driver's seat as far back as it will go. Page 3 of 6 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. 6. Attach the tool kit to the steering wheel using a small securing strap (Figure 2). Take care not to damage the steering wheel. We recommend placing a cleaning cloth underneath, as shown in Figure 2. Figure 2. Weight necessary for steering adjustment. 7. Apply plastic foil to make sure the tool kit cannot scrape against the seat (Figure 3). Page 4 of 6 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Figure 3. Plastic foil protection for the seat. 8. Then operate the steering column adjustment and move the steering column all the way up and down again up to 50 times. The weight of the tool kit will create a current in the adjustment motor and this will clear the adjustment unit. Warranty Claim Type: 110 up to 48 Months/50,000 Miles. G10 for CPO Covered Vehicles – Verify Owner. If the vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 4823 Damage Code: 0040 Labor Operations: Software Update (Includes checking for DTCs) 0151 0000 Time stated on the diagnostic protocol Check and adjust steering column 4823 0599 50 TU GFF No allowance 0 TU Road test prior to the service procedure No allowance 0 TU Road test after the service procedure No allowance 0 TU Diagnostic Time: Claim Comment: As per TSB #2062288/1 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Tool Number Tool Description T 10230 Assembly tool – Only necessary to simulate the weight Additional Information Page 5 of 6 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. The following Technical Service Bulletin(s) will be necessary to complete this procedure: TSB 2011732, 00 Software Version Management (SVM), operating instructions. All part and service references provided in this TSB (2062288) are subject to change and/or removal. Always check with your Parts Department and/or ETKA for the latest information and parts bulletins. Please check the Repair Manual for fasteners, bolts, nuts, and screws that require replacement during the repair. ©2021 Audi of America, Inc. All rights reserved. The information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies, and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Page 6 of 6 © 2021 Audi of America, Inc. All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.