W91 Combo

February 2021
Dealer Service Instructions for:
Emissions Recall W91
Reprogram Powertrain Control Module
Effective immediately all repairs on involved vehicles are to be performed
according to this recall. Rapid Response Transmittal (RRT) 19-007, 19-010,
19-011, 20-049, 20-050, 20-051 are no longer applicable for the vehicles involved
in this recall. Those vehicles that have already had this repair performed, as
determined by our warranty records, have been excluded from this recall.
Remedy Available
2017 - 2018 (DS) Ram 1500 Pickup
2018
(WK) Jeep Grand Cherokee
NOTE: This recall applies only to the above vehicles equipped with a 3.0L Eco
Diesel Engine (sales code EXF).
NOTE: Some vehicles above may have been identified as not involved in this
campaign and therefore have been excluded from this campaign.
IMPORTANT: Some of the involved vehicles may be in Dealer vehicle
inventory. Dealers should complete this recall service on these vehicles before
retail delivery. Involved vehicles can be determined by using the VIP inquiry
process.
 Copyright 2021, FCA US LLC, All Rights Reserved(kka)
Emissions Recall W91 – Reprogram Powertrain Control Module
Page 2
Subject
The Powertrain Control Module (PCM) software on about 13,023 of the above
vehicles may have been sold with software that was conditionally approved by the
California Air Resource Board (CARB). The requirement of the conditional
approval and subsequent reviews with CARB requires reprogramming the
Powertrain Control Module with updated software.
Repair
Reprogram the Powertrain Control module on all of the above vehilces involved.
Parts Information
No parts are required to perform this service procedure.
Parts Return
No parts return required for this campaign.
Special Tools
The following special tools are required to perform this repair:
 NPN
wiTECH MicroPod II
 NPN
Laptop Computer
 NPN
wiTECH Software
Emissions Recall W91 – Reprogram Powertrain Control Module
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Service Procedure
NOTE: The wiTECH scan tool must be used to perform this recall. If the
reprogramming flash for the PCM is aborted or interrupted, repeat the
procedure.
1. Open the hood. Install a battery charger and verify that the charging rate
provides 13.0 to 13.5 volts. Do not allow the charger to time out during the
flash process. Set the battery charger timer (if so equipped) to continuous
charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt
meter may not be sufficiently accurate. Voltages outside of the specified
range will cause an unsuccessful flash. If voltage reading is too high, apply
an electrical load by activating the park or headlamps and/or HVAC
blower motor to lower the voltage.
2. Connect the wiTECH micro pod II to the vehicle data link connector.
3. Place the ignition in the “RUN” position.
4. Open the wiTECH 2.0 website.
5. Enter your “User id” and “Password” and your “Dealer Code”, then select
“Sign In” at the bottom of the screen. Click “Accept”.
6. From the “Vehicle Selection” screen, select the vehicle to be updated.
7. From the “Action Items” screen, select the “Topology” tab.
NOTE: The PCM must be at the latest software calibration level after
completing this recall.
8. From the “Topology” tab, select the “PCM” module icon.
Emissions Recall W91 – Reprogram Powertrain Control Module
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Service Procedure [Continued]
9. From the “Flash” tab, compare the “Current Electronic Control Unit (ECU)
Part Number” with the “New ECU Part Number” listed.
 If the “Current ECU part Number” is the same as the “New Part
Number”, proceed to Step 15.
 If the “Current ECU part Number” is NOT the same as the “New Part
Number”, continue with Step 10.
10. From the PCM tab, select the PCM flash part number. Read the flash special
instructions page. Select “OK” to continue.
11. From the flash ECU agreement page, agree to terms by checking the box.
12. Select “Flash ECU” and then follow the wiTECH screen instructions to
complete the flash.
13. Confirm the software is at the latest available calibration level.
14. Click “View DTCs”, select “Clear All DTCs”, click “Continue” and then
click “Close”.
15. Place the ignition in the “OFF” position and then remove the wiTECH micro
pod II device from the vehicle.
16. Remove the battery charger from the vehicle.
17. Close the vehicle hood.
18. For residents of the State of California, complete “Proof of Corrections Form”.
19. Return the vehicle to the customer.
Emissions Recall W91 – Reprogram Powertrain Control Module
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Complete Proof of Correction Form for California Residents
This recall is subject to the State of California Registration Renewal/Emissions
Recall Enforcement Program. Complete a Vehicle Emission Recall Proof of
Correction Form (Form No. 81-016-1053) and supply it to vehicle owners
residing in the state of California for proof that this recall has been performed
when they renew the vehicle registration.
Process Steps to obtain the California Proof of Correction form:
a. Access the “DealerCONNECT” website.
b. Select the “Service” tab.
c. Under the “Publications” heading, select the “ePublishing” link.
d. Sign in using your Dealer Code and Password.
e. Select the “Proof of Correction form”.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid
will be used by FCA to record recall service completions and provide dealer
payments.
Use one of the following labor operation numbers and time allowances:
Labor Operation
Number
Time
Allowance
Inspect the PCM software level
18-W9-11-81
0.2 hours
Inspect and reprogram the PCM
18-W9-11-82
0.3 hours
NOTE: See the Warranty Administration Manual, Recall Claim Processing
Section, for complete recall claim processing instructions.
Emissions Recall W91 – Reprogram Powertrain Control Module
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Dealer Notification
To view this notification on DealerCONNECT, select “Global Recall System” on
the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to FCA are being notified of the service
requirement by first class mail. They are requested to schedule appointments for this
service with their dealers. A generic copy of the owner letter is attached.
Dealers are encouraged to consider alternative scheduling and servicing
approaches for this recall. This repair does not require hoists or other full service
facility special equipment and is a Chrysler Mobile Service approved repair.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall
System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner’s name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim
submission.
To use this system, click on the “Service” tab and then click on “Global Recall
System.” Your dealer’s VIN list for each recall displayed can be sorted by: those
vehicles that were unsold at recall launch, those with a phone number, city, zip
code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule
appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that
was obtained from the Department of Motor Vehicles of various states. Use of this information
is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please
contact your Service and Parts District Manager.
Customer Services / Field
Operations FCA US LLC
This notice applies to your vehicle,
[Model Year and Model]
IMPORTANT EMISSIONS RECALL
VIN XXXXXXXXXXXXXXXXX
Reprogram Powertrain Control Module
W91
Dear [Name],
LOGO
VEHICLE PICTURE
YOUR SCHEDULING OPTIONS
1. RECOMMENDED OPTION
Call your authorized Chrysler /
Dodge / Jeep® / RAM / Dealership
2. Call the FCA Recall Assistance
Center at 1-800-853-1403. An
agent can confirm part availability
and help schedule an appointment
3. Visit recalls.mopar.com, scan the
QR code below, or download the
Mopar Owner’s Companion App.
QR Code
FCA US LLC, has determined that certain [2017 – 2018 Model Year (DS) Ram 1500 Pickup, 2018
(WK) Jeep Grand Cherokee] vehicles equipped with a 3.0 L Eco Diesel Engine may have
conditionally approved software that requires updating.
WHY DOES MY VEHICLE NEED REPAIRS?
Your vehicle may have been sold with software that was conditionally approved by the
California Air Resource Board (CARB). The requirement of the conditional approval and
subsequent reviews with CARB requires reprogramming the Powertrain Control Module with
updated software.
[1]
HOW DO I RESOLVE THIS IMPORTANT EMISSIONS ISSUE?
FCA will repair your vehicle free of charge (parts and labor). To do this, your dealer
will reprogram the Powertrain Control Module with the most updated software. The estimated
repair time is about a half hour. In addition, your dealer will require your vehicle for proper
check-in, preparation, and check-out during your visit, which require more time. Your time is
important to us, so we recommend that you schedule a service appointment to minimize your
inconvenience. Please bring this letter with you to your dealership.
TO SCHEDULE YOUR FREE REPAIR,
CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY
CALIFORNIA RESIDENTS
The State of California requires the completion of this emission recall repair prior to vehicle
registration renewal. Your dealer will provide you with a Vehicle Emission Recall Proof of
Correction Form after the Emission Recall service is performed. Be sure to save this form since
the California Department of Motor Vehicles may require that you supply it as proof that the
Emission Recall has been performed.
In order to ensure your full protection under the emissions warranty provisions, it is
recommended that you have your vehicle serviced as soon as possible. Failure to do so could
be determined as lack of proper maintenance of your vehicle.
Get access to recall notifications, locate
your nearest dealer, and more through
this website or Mopar Owner’s
Companion App. You will be asked to
provide your Vehicle Identification
Number (VIN) to protect and verify
your identity. The last eight characters
of your VIN are provided above.
DEALERSHIP INSTRUCTIONS
Please reference Emissions Recall
W91
WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you
may visit www.fcarecallreimbursement.com to submit your reimbursement request online. [2]
Once we receive and verify the required documents, reimbursement will be sent to you within
60 days. If you have had previous repairs performed and/or already received reimbursement,
you may still need to have the recall repair performed.
We apologize for any inconvenience, but are sincerely concerned about your satisfaction. Thank
you for your attention to this important matter.
Customer Assistance/Field Operations
FCA US LLC
Mr. Mrs. Customer
1234 Main Street
Hometown, MI 48371
[1] If you no longer own this vehicle, please help us update our records. Call the FCA Recall Assistance Center at 1-800-853-1403 to update your information.
[2] You can also mail in your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004,
Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.