T-SB-0003-20 Rev
Service Bulletin Details
Public Details for: T-SB-0003-20 Rev
Tsb: some 2016 ? 2018 model year toyota vehicles equipped with entune? Audio (version 01013e), entune? Audio plus (version 010156 or 01015c), or entune? Premium audio (versions 010171, 010170, or 01017d) may exhibit one or more of the follo
Models from 2019
2019 TOYOTA 4RUNNER |
2019 TOYOTA HIGHLANDER |
2019 TOYOTA PRIUS |
2019 TOYOTA SEQUOIA |
2019 TOYOTA TACOMA |
2019 TOYOTA TUNDRA |
Models from 2018
2018 TOYOTA 4RUNNER |
2018 TOYOTA AVALON |
2018 TOYOTA HIGHLANDER |
2018 TOYOTA PRIUS |
2018 TOYOTA PRIUS PRIME |
2018 TOYOTA PRIUS V |
2018 TOYOTA SEQUOIA |
2018 TOYOTA TACOMA |
2018 TOYOTA TUNDRA |
2018 TOYOTA YARIS |
Models from 2017
Models from 2016
2016 TOYOTA 4RUNNER |
2016 TOYOTA AVALON |
2016 TOYOTA HIGHLANDER |
2016 TOYOTA PRIUS |
2016 TOYOTA SEQUOIA |
2016 TOYOTA SIENNA |
2016 TOYOTA TACOMA |
2016 TOYOTA TUNDRA |
T-SB-0003-20 Rev2 January 13, 2020 Entune Audio Head Unit Software Update (Panasonic) Service Category Audio/Visual/Telematics Section Navigation/Multi Info Display Market USA Applicability YEAR(S) MODEL(S) 2016 - 2018 4Runner, Avalon, Avalon HV, Highlander, Highlander HV, Prius, Sequoia, Tacoma, Tundra 2019 4Runner, Highlander, Highlander HV, Prius, Sequoia, Tacoma, Tundra 2017 - 2018 Prius Prime, Prius V 2016 - 2017 Sienna 2018 Yaris ADDITIONAL INFORMATION REVISION NOTICE February 08, 2021 Rev2: The Introduction, Multimedia Software Update Information, Software Update Procedure, and Software Version Confirmation sections have been updated. November 17, 2020 Rev1: The Introduction, Multimedia Software Update Information, and Software Update Procedure sections have been updated. Any previous printed versions of this bulletin should be discarded. SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. T-SB-0279-17. The entire bulletin has been updated. Service Bulletin No. T-SB-0279-17 is obsolete and ANY printed versions should be discarded. © 2021 Toyota Motor Sales, USA Page 1 of 16 T-SB-0003-20 Rev2 January 13, 2020 Page 2 of 16 Entune Audio Head Unit Software Update (Panasonic) Introduction Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio (version 01013E), Entune™ Audio Plus (version 010156 or 01015C), or Entune™ Premium Audio (versions 010171, 010170, or 01017D) may exhibit one or more of the following conditions: Head unit reboots at a specific location. Abnormal Destination Search app operation. Rebooting caused by no songs on the USB-connected iPhone. A one-time reboot after ignition is cycled to ACC-ON. Audio stays muted after the key is cycled. Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio (version 010144), Entune™ Audio Plus (version 01015E), Entune™ Premium Audio (version 010182), or earlier may exhibit one or more of the following conditions: Head unit reboots intermittently. Home screen intermittently half blank after shifting out of reverse, if the driver uses reverse after using the maintenance reminder screen. Screen freezes during an incoming phone call. Incorrect time displays on the diagnostic menu. Radio station information does not match radio station that is playing. Abnormal playlist browsing operation. Mute stays enabled after key cycle. “Search along my route” is inoperative. Traffic data scales improperly. Unit of measure is missing from distance to destination (showing “11” instead of “11mi”). Multi-information display (MID) compass does not match navigation screen when switching to North up. Navigation does not match MID when switching from miles to kilometers. Speed limit is blank on navigation screen. Go button on VR screen is inoperative. © 2021 Toyota Motor Sales, USA T-SB-0003-20 Rev2 January 13, 2020 Page 3 of 16 Entune Audio Head Unit Software Update (Panasonic) Introduction (continued) Some 2016 – 2018 model year Toyota vehicles equipped with Entune™ Audio (version 010145), Entune™ Audio Plus (version 010161), Entune™ Premium Audio (version 010189), or earlier may exhibit one of the following conditions: Map will not display after it has been reprogrammed from the map micro SD card. “Low Fuel” pop-up message does not display. Head unit continuously reboots. Abnormal POI operation. Head unit reboots while transferring phone book data. Volume cannot be changed on Bluetooth® (BT) audio when paused. Song information does not send when playing from BT audio. Diagnostic Trouble Code (DTC) B15F6 is set. The number of flashes for lane change signaling cannot be selected. Some 2016 – 2018 model year Toyota vehicles equipped with the Entune™ Audio (version 010147), Entune™ Audio Plus (version 010166), Entune™ Premium Audio (version 01018C), or earlier may exhibit the following condition: Abnormal BT audio playback from iPhone when switching between devices after ignition is cycled to ACC-OFF. Some 2016 – 2018 model year Toyota vehicles equipped with EntuneTM Audio (version 010148), EntuneTM Audio Plus (version 010169), EntuneTM Premium Audio (version 01018D), or earlier may exhibit one or more of the following conditions: “Contact and call history transfer complete” message pop-up does not display. “Would you like to set up messaging?” message pops up after BT connection. Intermittent rebooting. Audio sound settings reset intermittently. Surround sound setting turns back on after ACC-OFF/ON. Incorrect selection of navigation items while inputting an address. Low audio volume when switching to BT Audio. Unable to switch to BT device while driving. Dial pad is not available while driving. Phone contacts are not available while driving. Radio stations will play for a few seconds then cut out. Unable to read incoming messages. © 2021 Toyota Motor Sales, USA T-SB-0003-20 Rev2 January 13, 2020 Page 4 of 16 Entune Audio Head Unit Software Update (Panasonic) Introduction (continued) Some 2016 – 2019 model year Toyota vehicles equipped with Entune™ Audio (version 01014B, 013A4E), Entune™ Audio Plus (version 010176, 01016F), Entune™ Premium Audio (versions 010192 and 01019A), or earlier may exhibit one or more of the following conditions: Intermittent rebooting when making or receiving phone calls. Intermittent blank screen. Some 2016 – 2019 model year Toyota vehicles equipped with Entune™ Premium Audio (versions 01019D, 01019E) or earlier may exhibit one or more of the following conditions: Radio Intermittently reboots. Auto-adjust inoperative when pressing the “Tire Change” button. Specific buildings cannot be searched via POI name search. Speed limit information is not displayed on the home screen. Navigation routes include unnecessary U-turns and detours. When entering an intersection, the 2nd digit is displayed abnormally. “New software is not compatible with the system” pop-up message. Some 2016 – 2019 model year Toyota vehicles equipped with Entune™ Audio (version 010150, 013A4C, 01014F), Entune™ Audio Plus (versions 010177, 010178, 010179), Entune™ Premium Audio (versions 0101A0, 0101A1), or earlier may exhibit the following condition: Radio Intermittently reboots when an iPhone is connected via BT. Updated system software is now available to address these conditions. Follow the Software Update Procedure in this bulletin to install the latest software version. © 2021 Toyota Motor Sales, USA T-SB-0003-20 Rev2 January 13, 2020 Page 5 of 16 Entune Audio Head Unit Software Update (Panasonic) Warranty Information OP CODE DESCRIPTION MODEL TIME Software Update T1 T2 87 74 86100-35440 86100-35441 86100-35450 86100-35451 86100-35460 86100-35470 86100-35480 86100-35490 86100-35500 86100-35501 86100-35510 86100-35520 86100-35570 4Runner EL1922 OFP 0.3 Avalon, Avalon HV 86140-07100 86804-07110 86804-07120 Highlander, Highlander HV 86804-0E270 86804-0E280 86804-0E290 86804-0E300 86804-0E291 86804-0E301 Prius 86140-47270 86804-47340 86804-47330 86804-47331 © 2021 Toyota Motor Sales, USA T-SB-0003-20 Rev2 January 13, 2020 Page 6 of 16 Entune Audio Head Unit Software Update (Panasonic) Warranty Information (continued) OP CODE EL1922 DESCRIPTION MODEL TIME OFP Prius Prime 86804-47330 86804-47331 Prius V 86140-47450 86804-47290 86804-47300 86804-47310 Sequoia 86140-0C150 86140-0C160 86140-0C220 86140-0C221 86140-0C231 86804-0C160 86804-0C170 86804-0C180 86804-0C190 86140-0C221 86804-0C230 86804-0C231 86804-0C241 Software Update 0.3 Sienna 86804-08030 86804-08040 Tacoma 86140-04100 86140-04101 86140-04160 86140-04161 86140-04170 86140-04171 86140-04180 86140-04181 86804-04090 86804-04120 86804-04130 © 2021 Toyota Motor Sales, USA T1 T2 87 74 T-SB-0003-20 Rev2 January 13, 2020 Page 7 of 16 Entune Audio Head Unit Software Update (Panasonic) Warranty Information (continued) OP CODE DESCRIPTION MODEL TIME Tundra EL1922 Software Update 0.3 Yaris OFP 86140-04101 86140-04161 86140-04171 86140-04181 86140-0C100 86140-0C110 86140-0C120 86140-0C130 86140-0C180 86140-0C181 86140-0C190 86140-0C191 86140-0C200 86140-0C201 86140-0C211 86804-04091 86804-04121 86804-04131 86804-0C120 86804-0C130 86804-0C140 86804-0C150 T1 T2 87 74 86140-0D420 86140-0D430 APPLICABLE WARRANTY This repair is covered under the Toyota Basic Warranty. This warranty is in effect for 36 months or 36,000 miles, whichever occurs first, from the vehicle’s in-service date. Warranty application is limited to occurrence of the specified condition described in this bulletin. © 2021 Toyota Motor Sales, USA T-SB-0003-20 Rev2 January 13, 2020 Page 8 of 16 Entune Audio Head Unit Software Update (Panasonic) Multimedia Software Update Information MODEL MODEL YEAR HEAD UNIT MULTIMEDIA SOFTWARE UPDATE FILE Entune™ Audio Plus 13TDDANA-DA11_0123.kwi Entune™ Premium Audio 13TDANNA-DA12_0164.kwi Avalon, Avalon HV 2016 – 2018 Prius, Prius V, Tacoma, Tundra 2016 – 2018 Entune™ Audio 13TBDANA-DA10_0082.kwi Sequoia, Tacoma, Tundra 2016 – 2018 Entune™ Audio Plus 13TDDANA-DA10_0123.kwi 4Runner, Highlander, Highlander HV, Sequoia, Sienna, Prius, Prius Prime, Prius V, Tacoma, Tundra 2016 – 2018 Entune™ Premium Audio 13TDANNA-DA11_0164.kwi 2018 – 2019 Entune™ Audio 13TBDANA-DA11_0079.kwi Yaris Entune™ Audio Plus 13TDDANA-DA13_0120.kwi Sequoia, Tacoma, Tundra 2019 Entune™ Audio Plus 13TDDANA-DA20_0122.kwi Prius, Tacoma, Tundra 2019 Entune™ Audio 13TBDANA-DA20_0081.kwi 4Runner, Highlander, Highlander HV, Prius, Sequoia, Tacoma, Tundra 2019 Entune™ Premium Audio 13TDANNA-DA21_0165.kwi MULTIMEDIA SOFTWARE FILE DOWNLOAD The multimedia software update file may be downloaded directly from this Service Bulletin by clicking on the file name in the table above. Once downloaded, the file may be extracted (unzipped) from the zip file and saved to a blank USB flash drive. For USB flash drive requirements and download instructions, refer to TIS – Diagnostics – Reprogramming – Reference Documents – Multimedia Software Download Instructions. © 2021 Toyota Motor Sales, USA T-SB-0003-20 Rev2 January 13, 2020 Page 9 of 16 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure 1. Confirm the audio system type by checking the faceplate ID printed on the bottom-right or bottom-center of the head unit. See Table 1 for the applicable model faceplate ID number. Figure 1. Avalon, Avalon HV, Highlander, Highlander HV, Prius, Prius V, Sienna, Sequoia, Tacoma, Tundra Figure 2. 4Runner Table 1. Faceplate ID Information MODEL ENTUNE™ AUDIO ENTUNE™ AUDIO PLUS ENTUNE™ PREMIUM AUDIO 4Runner – – 510139 510140 510143 510144 510145 510147 510413 510414 510417 510418 510419 510421 510422 510424 Avalon, Avalon HV – 510129 510130 510131 – 510159 510160 510179 510180 510390 510391 – 510053 510054 510426 Highlander, Highlander HV – Prius 510028 510425 © 2021 Toyota Motor Sales, USA T-SB-0003-20 Rev2 January 13, 2020 Page 10 of 16 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (continued) Table 1. Faceplate ID Information (continued) MODEL ENTUNE™ AUDIO ENTUNE™ AUDIO PLUS ENTUNE™ PREMIUM AUDIO Prius Prime – – 510053 510426 – 510164 510165 510166 510167 510153 510155 510203 510211 510400 510404 Prius V 510163 Sequoia – 510151 510405 510205 Sienna – – 510157 510158 Tacoma 510100 510101 510403 510359 510102 510162 510361 510363 510103 510161 510104 510367 510365 510366 510118 510119 510120 510121 510210 510288 510291 510395 510396 510401 – Tundra 510113 510207 510372 510114 510116 510117 510285 510286 510374 510376 Yaris 510281 510280 2. Start the engine. 3. Insert the USB flash drive with the downloaded multimedia update file into the vehicle's USB port. © 2021 Toyota Motor Sales, USA T-SB-0003-20 Rev2 January 13, 2020 Page 11 of 16 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (continued) 4. Go to the Setup screen. A. For Entune™ Audio: Press the Setup button on the panel. Figure 3. Tacoma, Prius, Prius V Figure 4. Tacoma, Prius, Prius V B. For Entune™ Audio Plus and Entune™ Premium Audio: Press the Apps button on the panel. Figure 5. 4Runner, Avalon, Avalon HV, Highlander, Highlander HV, Prius, Prius V, Sienna, Sequoia, Tacoma Figure 6. Tundra Figure 7. NOTE If the Entune™ pop-up displays, select OK. © 2021 Toyota Motor Sales, USA T-SB-0003-20 Rev2 January 13, 2020 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (continued) 5. Select Setup on the Apps screen. Figure 8. 6. Select General on the Setup screen. Figure 9. 7. Select Software Update from the list on the General Settings screen. Figure 10. HINT Scroll down the list until Software Update displays. © 2021 Toyota Motor Sales, USA Page 12 of 16 T-SB-0003-20 Rev2 January 13, 2020 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (continued) 8. Select Update on the Software Update screen. Figure 11. Figure 12. 9. Verify that the NEW software is up to date on the Software Update screen. Figure 13. © 2021 Toyota Motor Sales, USA Page 13 of 16 T-SB-0003-20 Rev2 January 13, 2020 Page 14 of 16 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (continued) Table 2. Software Version Information ENTUNE™ AUDIO TYPE CURRENT VERSION ENTUNE™ AUDIO PLUS NEW VERSION CURRENT VERSION Audio 01013E 01014B 01014E 010144 010145 010147 010148 013A47 013A4C 010150 013A4F 01014F Audio System ENTUNE™ PREMIUM AUDIO NEW VERSION CURRENT VERSION NEW VERSION 010152 013A50 010151 010156 01015C 01015E 010161 010165 010166 010169 01016E 01016F 010176 010177 010178 010179 01017A 01017B 01017C 01017D 01018C 01018D 01019A 010170 010171 010182 010187 010189 010192 0101A0 0101A1 0101A4 0101A5 0008E – 000093 000094 – 000095 000099 – DSP Module 910010 920020 – A10010 A20020 920010 – A10010 A20020 – Sub 010001 – 010001 – 010001 – Can 130209 – 130209 – 130209 – 10. Select Update Software on the Software Update screen. Figure 14. © 2021 Toyota Motor Sales, USA T-SB-0003-20 Rev2 January 13, 2020 Page 15 of 16 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (continued) 11. Select Yes on the “Would you like to start the software update?” pop-up. Figure 15. 12. The unit will begin installation. The update will take about 10 minutes. Figure 16. NOTE Do NOT turn off the engine or ACC BEFORE the software is ready for updating. Do NOT pull the USB flash drive out of the vehicle’s USB port. NOTE For EntuneTM Premium Audio: If the update fails and the error message “New software is not compatible with the system” displays, cycle the ignition OFF, remove the map micro SD card from the head unit, then repeat steps 3 – 12. A software update error is more likely to occur in areas with more traffic information. Once the update is completed, reinsert the map micro SD card into the head unit, cycle the ignition OFF, then continue to step 13. Figure 17. © 2021 Toyota Motor Sales, USA T-SB-0003-20 Rev2 January 13, 2020 Page 16 of 16 Entune Audio Head Unit Software Update (Panasonic) Software Update Procedure (continued) 13. When “The software is ready for updating” message displays, cycle the ignition OFF. Figure 18. 14. Remove the USB flash drive from the vehicle’s USB port. Software Version Confirmation 1. Perform steps 3 – 7 of the Software Update Procedure to re-enter the Software Update screen. Figure 19. 2. Verify that the software information is updated on the Software Update screen. See Table 3 for the current software version. Table 3. Current Software Version Information ENTUNE™ AUDIO TYPE CURRENT VERSION NEW VERSION Audio 010151 010152 013A50 – Audio System 0008E – DSP Module 910010 920020 – Sub Can 010001 130209 – – ENTUNE™ AUDIO PLUS CURRENT VERSION 01017A 01017B 01017C 000093 000094 A10010 A20020 920010 010001 130209 © 2021 Toyota Motor Sales, USA ENTUNE™ PREMIUM AUDIO NEW VERSION CURRENT VERSION NEW VERSION – 0101A4 0101A5 – – 000095 000099 – – A10010 A20020 – – – 010001 130209 – –