SSM73635_11_23_2

TOPIx - SSM73635 - Unable to activate telematics at PDI
Reference
SSM73635
Models
Discovery / L462
Page 1 of 3
Discovery Sport / L550
Range Rover / L405
Range Rover Evoque / L538
Range Rover Sport / L494
Range Rover Velar / L560
Title
Unable to activate telematics at PDI
Category
Electrical
Last modified
23-Nov-2017 00:00:00
Symptom
205000 Electrical Accessories
Content
Models Affected:
Range Rover (L405)
Range Rover Sport (L494)
Discovery (L462)
Evoque (L538)
Discovery Sport (L550
Velar (L560)
Issue
Vehicle fails PDI routine due to telematics will not activate – e-Call button fails to
illuminate
Cause
Communication error between Telematics Control Unit (TCU) and Server
Action
Attempt to manually activate TCU BEFORE attempting PDI:
IMPORTANT: Note timestamps for ALL TCU activation attempts to be included with any
TA requests needed to complete activation.
• Move vehicle outside to known area of good reception.
• Attempt manual activation with 10 second bCall button press. (note timestamp)
• 2 or 3 attempts should be made, waiting about 3 minutes between each attempt to
allow for delays in data exchange with connected car servers.
If manual TCU activation is not successful, proceed with normal PDI processing
applying the following care points:
• Only use Pathfinder 118 onwards.
• Verify WiFi, Mobile Data, and hotspot settings are turned off. (where fitted)
https://topix.landrover.jlrext.com/topix/service/document/857917
11/27/2017
TOPIx - SSM73635 - Unable to activate telematics at PDI
Page 2 of 3
• Verify SIM card is removed from vehicle.(where fitted)
• Perform PDI (Note timestamp of TCU activation process within PDI routine.)
• If unsuccessful, if allowable, disconnect the TCU back up battery for one hour and
then reconnect, leave the vehicle overnight and repeat the PDI routine
If unsuccessful:
• Run Telematics server check (Note timestamp)
◦ 1. CAUTION: This procedure requires Pathfinder version 118 loaded or a later
version.
◦ 2. Connect the JLR approved diagnostic tool and the JLR approved battery
support unit to the vehicle and begin a new diagnostic session.
◦ The JLR approved diagnostic tool will read the correct VIN for the current
vehicle and automatically take the vehicle out of ‘Transportation mode’ if
required.
◦ 3. Follow the JLR approved diagnostic tool prompts.
◦ 4. Select 'ECU Diagnostics'.
◦ 5. Select 'Telematic control unit module' [TCU]'.
◦ 6. Select 'ECU Functions'
◦ 7. Select 'Telematics server communication check'.
◦ 8. Follow all on-screen instructions to complete this task.
• Run Activation routine (Note timestamp)
◦ 1. Select 'ECU Diagnostics'.
◦ 2. Select 'Telematic control unit module' [TCU]'.
◦ 3. Select 'ECU Functions'
◦ 4. Select 'Activate telematics control module'.
◦ 5. Follow all on-screen instructions to complete this task.
• Repeat PDI routine. (Note timestamp of TCU activation process within PDI routine.)
If still unsuccessful:
• Run the TCU "New Module Programming" function. (Note: there is no need to
physically replace the module).
◦ 1. Select 'ECU Diagnostics'.
◦ 2. Select 'Telematic control unit module' [TCU]'.
◦ 3. Select 'Replace ECU'.
◦ 4. Follow all on-screen instructions to complete this task.
◦ 5. When the task is completed, exit the current session.
◦ 6. Disconnect the JLR approved diagnostic tool and the JLR approved battery
support unit.
IMPORTANT: Extract session files immediately after exiting the current diagnostic
session to
include with a TA case if required.
Vehicles that cannot successfully activate TCU Connected Car services following these
steps must open a VIN specific TA request including the following details.
https://topix.landrover.jlrext.com/topix/service/document/857917
11/27/2017
TOPIx - SSM73635 - Unable to activate telematics at PDI
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• Session files
• Confirmation of process followed and SSM number.
• Date/Time of all manual activation attempts.
• TCU serial number
Technicians - Please rate this SSM and provide comments so that future
communications can be improved.
1 = Poor – Basic information provided – The SSM does not help me resolve the
customer concern.
3 = Average – Adequate information provided – The SSM partially helps me resolve the
customer concern.
5 = Excellent – All required information provided to resolve the customer concern.
https://topix.landrover.jlrext.com/topix/service/document/857917
11/27/2017