NTB15-011C

Classification:
Reference:
AN15-005C
Date:
NTB15-011C
March 23, 2021
NISSAN CONNECT NAVIGATION SYSTEM SOFTWARE
UPDATE
This bulletin has been amended. See AMENDMENT HISTORY on page 9.
Please discard previous versions of this bulletin.
2014-2015 Altima (L33)
APPLIED
2014-2015 Rogue (T32)
VEHICLES,
VIN & DATE: 2014-2015 Sentra (B17)
2014-2015 Xterra (N50)
2015 Titan (A60)
2015-2016 NV (F80)
2015-2016 NV200 (M20)
2015-2016 Versa Sedan (N17)
2015-2016 Versa Note (E12)
2015 Juke (F15)
2015 Taxi
2014-2015 Frontier (D40)
2016 Frontier (D40) - Vehicles built before:
1N6(*)D0(***)GN 727602 // January 4, 2016
Equipped with navigation system ONLY
IF YOU CONFIRM
On an Applied Vehicle, one or more of the following is occurring:









A status message “Update Failed !” is displayed with a direction to “Insert update
media” while a countdown from 60 is displayed. The audio system then reboots
(Nissan Logo appears), and then will restart the countdown.
The center display screen (navigation screen) intermittently goes blank (nothing is
displayed) for a few seconds or longer and then returns to normal display.
Continuously reboots (Nissan Logo appears after a loss of sound or freeze
condition).
XM channel selection is sometimes not working as normal or shows “XM loading” for
long periods of time.
Audio sometimes is not working.
Sound levels for balance, fader, treble, or bass do not correspond to what is displayed
by the audio unit after the ignition is cycled.
Example: While the “adjusted balance” shown on the audio unit indicates that the
sound is balanced 100% to the rear, the actual listening level is at 50/50.
Connected iPod freezes after using “Source” button or changing tracks.
Audio preset buttons do not respond when selected.
Calls unintentionally change from “hands free” to “handset”.
And

The Software version has been confirmed as “not current” (refer to page 4).
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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ACTION
Perform the SERVICE PROCEDURE, beginning on page 3, and reprogram the Navigation
system with the USB memory stick shown in Figure A.
A reprogramming software USB memory stick is required for this procedure.

Each dealer has been mailed one
USB memory stick (Figure A) free of
charge, from Bosch. Please discard
any old USB memory sticks with the
previous software version.

If a replacement USB memory stick is
needed due to loss or damage, one
can be ordered through Bosch by
emailing:
[email protected]
Figure A

Include the following when emailing for a replacement USB:
Bulletin Number
Date
Dealer Number
Mailing Address:
Dealer Name
Address and Street
City
State
Zip Code
Order Placed By
(your name)
Order No.: (See Figure 2 on page 4)
Current audio unit Software version
(See Software in Figure 2 on page 4)
Customer Concern
Reason for request (choose one)





2/11
Received defective USB stick
Did not receive initial USB stick
Lost USB stick (additional charge)
Damaged USB stick (additional charge)
Requesting additional USB stick
(additional charge)
NTB15-011C
SERVICE PROCEDURE
1. Connect the GR8 - set to power supply mode - to the vehicle battery so that the battery
will not lose its charge during the procedure.
NOTE: This reprogram will take 35 minutes after the Update button has been selected.
2. Set the parking brake.
3. Cycle the ignition to ON, engine OFF.
4. Turn ON the hazard lights to prevent the BCM from going into battery saver mode.
IMPORTANT: The hazards must remain ON until the software update has been
completed.
5. If the status message “Update Failed !” is displayed with the direction to “Insert update
media” while a countdown from 60 is displayed or the audio unit continuously reboots
(restarts), insert the USB memory stick and then proceed to step 16. Otherwise,
continue to step 6.
6. Write down the radio settings.
PRESETS
AM
FM 1
FM 2
SAT 1
SAT 2
SAT 3
BASS
1
2
TREBLE
3
BALANCE
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4
FADE
5
6
SPEED SEN.
VOL.
NTB15-011C
Check the Software Version
7. Turn the audio system OFF.
8. Access the SERVICE MENU.
a. Push and hold the APPS button.
b. Turn the TUNE-SCROLL knob as follows:
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Repeat the above turns until the SERVICE MENU screen is displayed (see
Figure 1, below).
9. Select Version.
Select Version
Figure 1
10. Check the Software version.


If the Software version is
A040, B155, D025, D207,
D209 or D322, proceed to
step 11.
XXXX
Check
Software
version
If the version is anything other
than A040, B155, D025, D207,
D209 or D322, this bulletin
does not apply. DO NOT install
the USB memory stick.
Figure 2
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NTB15-011C
Reprogram Using the USB Memory Stick
11. Select Update System Software.
Select
Update System Software
Figure 3
12. Insert the USB memory stick into the
audio system USB port and select OK.
Select OK
Figure 4
13. Wait for the APPLICATION screen to
appear (Figure 5).
14. Make sure the Current Version and
Media Version are different.
 If the versions are the same, this
bulletin does not apply.
NOTE: The media version should be
D407 to proceed.
D407 1662_141212
Select
Update
15. Select Update.
Figure 5
NOTE: After selecting Update, the
screen will go black for up to 1 minute.
This is a normal part of the update.
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NTB15-011C
16. Wait until the update is complete (this
can take up to 35 minutes).
 The screen in Figure 6 will be
displayed.
IMPORTANT: If directed to skip here
from step 5, it may take 3-5 minutes
before the USB memory stick is
recognized, and then Figure B may
be displayed before the update
begins. DO NOT remove USB
memory stick during this process.
Figure 6
Figure B
17. When Figure 7 is displayed, remove
the USB memory stick to complete
the update.

This will cause the system to
restart, which may take up to 1
minute.
Do not turn the ignition OFF yet.
Figure 7
Proceed to the next page.
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NTB15-011C
No SD Card Inserted Message displayed
18. Does the message “No SD card is
inserted. Please use a Nissan SD card
only” display (Figure 8)?
If Yes:
a. Eject the SD card from the audio unit
and then reinsert it.
b. After the SD card is re-inserted, the
“APPLICATION” screen (Figure 9)
will display. Select Update.
Figure 8
c. The update will take about 1 minute
to complete and will display Figure
10.
d. The message “Download successful.
System will reboot now” will display
and audio unit will reboot (Figure 11).
Select Update
e. The Nissan logo will display.
f. After the audio unit has rebooted,
proceed to Confirm the Software
Version Has Changed on page 8.
Figure 9
If No:
Is the “APPLICATION” screen displayed
(Figure 9)?
Yes:
a. Select Update.
b. The update will take about 1 minute
to complete and will display Figure
10.
Figure 10
c. The message “Download successful.
System will reboot now” will display
and audio unit will reboot (Figure 11).
d. The Nissan logo will display.
e. After the audio unit has rebooted,
proceed to Confirm the Software
Version Has Changed on page 8.
No:

Proceed to Confirm the Software
Version Has Changed on page 8.
Figure 11
7/11
NTB15-011C
Confirm the Software Version Has Changed
19. Access the SERVICE MENU.
a. Push and hold the MENU button.
b. Turn the TUNE-SCROLL knob:
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Repeat the above turns until the SERVICE MENU screen is displayed (see
Figure 12).
20. Select Version.
21. Check the Software version.

If the version is now D407, proceed
to step 22.

If the version is still A040, B155,
D025, D207, D209 or D322, install
the reprogramming USB memory
stick again (steps 11 through 18)
and then perform steps 19-21 for
“Confirm the Software Version
Has Changed”.
Select Version
Figure 12
D407
Check
Software
version
22. Reset the radio settings, and turn the
hazard lights OFF.
23. Print the instructions on pages 10 and
11, and either place on the customer
seat or attach it to the customer’s
receipt.
Figure 13
IMPORTANT: Instruct the customer to go into their Bluetooth phone settings and perform
the actions below.

Select delete/erase the vehicle from their phone’s Bluetooth menu for the current
pairing of their phone and vehicle.

Then, re-pair the phone.
If the above is not completed, the phone may no longer connect with the vehicle
while attempting to pair the phone to the vehicle.
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NTB15-011C
CLAIMS INFORMATION
Submit a Primary Operation (PO) type claim using the following claims coding.
OPERATION
OP CODE
SYM
DIAG
FRT
Reprogram Navigation
RX4XAA
ZE
32
0.5
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
DESCRIPTION
September 9, 2015
NTB15-011
Original bulletin published.
February 10, 2016
NTB15-011A
APPLIED VEHICLES section revised.
November 1, 2018
NTB15-011B
Page 2 revised, and Bosch form removed.
March 23, 2021
NTB15-011C
Classification number updated.
9/11
NTB15-011C
Congratulations, your new software update has added a new feature called
“SXM Smart Favorites”.
Follow these instructions to use your new feature.
Smart Favorites Preset Setup
The Smart Favorites feature allows the user to designate presets, within the SXM1, SXM2
and SXM3 bands, as their Smart Favorites. When any of the Smart Favorite presets are
selected, the current track on that station will play from the beginning of the song.
To program a Smart Favorite preset:
1. Press the SXM button.
2. Touch the “Setup” key.
3. Touch the “Tune Start” key to activate (ON) or deactivate (OFF) Smart Favorites.
4. Touch the “Add Preset” key to select an available preset.
For additional information regarding preset memory options, please see the Owner’s
Manual for your model and year vehicle.
NOTE:

Smart Favorites will start functioning only after the audio unit is turned on for
a few minutes.

Tune Start is supported for music channels only.
Figure A
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NTB15-011C
Replay Screen
The Replay Screen gives the user the ability to replay, skip, pause or rewind the currently
aired track.
When the “Replay” key is pressed (Figure A), the Replay Screen (Figure B) is prompted.
REPLAY

To replay a track from the beginning, press the

The user can continue to press the
seek button to replay previous songs, but
can only go back as far as the system permits.

The system will warn the user when they cannot skip any further back by displaying
“At the End” in the bottom left corner of the screen.
seek button.
SKIP

To skip a track, press the
track button. “Live” will appear in the bottom left
corner of the screen indicating the difference from play time to live audio.
PAUSE

To pause a track, press the
pause button.
REWIND/ FAST FORWARD

To rewind/ fast forward a track, hold the
or
seek/track button.
Figure B
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NTB15-011C