NTB20-016E

Classification:
Reference:
AN20-008E
Date:
NTB20-016E
March 4, 2021
RADIO INTERMITTENTLY REBOOTS DURING AUDIO
PLAYBACK VIA BLUETOOTH CONNECTED IPHONE
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED
VEHICLES:
2018-2020 Frontier (D40) - with touch screen
2018-2020 Kicks (P15)
2018-2020 NV (F80) - with touch screen
2018-2019 Sentra (B17)
2018-2019 Versa Note (E12) - with touch screen
2018-2019 Versa Sedan (N17) - with touch screen
2020 Versa Sedan (N18)
APPLIED
TRIM LEVEL:
S - All APPLIED VEHICLES
SV - Frontier (non-Navi vehicles / buttons to the left of the screen only)
IF YOU CONFIRM
The radio intermittently reboots while audio is played from a Bluetooth® connected iPhone.
ACTION
1. Confirm the AV control unit software version.
2. Update the AV control unit software, if applicable.
This bulletin requires two (2) separate software updates to be completed
for the AV unit to operate correctly. ALL steps must be completed.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you
will be performing. You MUST closely follow the entire SERVICE PROCEDURE as it
contains information that is essential to successfully completing this repair.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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Repair Overview
Confirm SYS Software
Version (steps 1-6)
Yes
SYS Software Version # is
less than the numbers shown
in step 6
No
Download and Install Update
File #1 (steps 7-23)
Download and Install Update
File #2 (steps 24-25)
Initialize Audio Unit & Restore
Settings (steps 26-29)
Go to ASIST for
further diagnostic and
repair information.
Frequetly Asked Questions

Are 2 different files required to complete this update?
Yes. This update is split into 2 parts. Both parts are required to complete the update.

Can I load both files onto the USB drive at the same time?
No. Only 1 file can be loaded onto a USB drive at a time. ASIST will delete any other
files on the USB drive prior to transferring the selected file.

Is there a way to install both files onto the vehicle at the same time?
No. The vehicle can only accept 1 file at a time. Files must be installed in the correct
order to complete the update (Update File #1, then Update File #2).

Do I need 2 USB drives to perform this TSB?
No. Only 1 USB drive is required to perform this TSB.
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REQUIRED SPECIAL TOOL



One of special tool USB drive J-52727 has been shipped to each dealer (see Figure 1).
Do not use any other USB drive to perform the procedure in this bulletin.
Additional USB drives may be purchased from Tech•Mate: nissantechmate.com or
1-800-662-2001.
Figure 1
SERVICE PROCEDURE
Check Software Version
1.
Turn the ignition ON.
2.
Turn the audio system OFF.
3.
Access the System Diagnostic Menu
as follows:
a. Press and hold the MENU button.
b. Turn the VOLUME knob 40 or
more clicks in either direction.
NOTE: The screen in Figure 2
should display.
Figure 2
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4.
Select Confirmation / Adjustment.
Figure 3
5.
Select Page DOWN.
Figure 4
6.
Select Version Information. Version
information should display as shown in
Figure 6.

If the SYS Software Version # is
less than the numbers shown
below, turn the ignition OFF and
continue to step 7 on page 5.

If the SYS Software Version # is
equal to or greater than the
numbers shown below, no
software update is needed. Go to
ASIST for further diagnostic and
repair information.
Figure 5
o For 2018-2019 Sentra, Versa
Note and Versa Sedan:
80856035
XXXXXXXX
o For 2020 Versa Sedan and
2018-2020 Kicks: 80851035
o For 2018-2020 NV: 80856235
o For 2018-2020 Frontier:
80856135
Figure 6
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ASIST Downloader Instructions
IMPORTANT: Before starting, make sure:
7.

ASIST is connected to the Internet.

ASIST has been synchronized (updated) to the current date.
Insert special tool USB drive J-52727 into an ASIST station.
HINT: Special tool USB drive J-52727 is the only one approved for use with this
procedure.
8.
Open ASIST.
9.
Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 7
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The following software update requires 2 update files (see Table A below).

Update file #1 is the same for all MODELS.

Update file #2 varies by MODEL and MODEL YEAR.
Table A
MODEL
Frontier
Kicks
NV
Sentra
Versa Note
Versa Sedan
10.
MODEL YEAR
2018-2020
2018-2020
2018-2020
2018-2019
2018-2019
2018-2019
2020
UPDATE FILE #1
LD001
LD001
LD001
LD001
LD001
LD001
LD001
UPDATE FILE #2
LD005
LD003
LD004
LD002
LD002
LD002
LD003
Select the check box next to the correct update software package (Figure 8).

Locate update file #1 (LD001) and update file #2 (see Table A above).

Only 1 update will be loaded at a time, starting with update #1 (LD001).
HINT: Use the scroll bar, if needed, to find and select the correct update software
package.
To avoid damage to the vehicle, ensure the correct update software
package is selected. Failure to select the correct update software package may result
in needing to replace the AV control unit.
IMPORTANT: Replacement of an incorrectly updated AV control unit is not covered
under warranty.
11.
Use the drop-down menu and select the location of the USB drive that was inserted in
step 7 on page 5.
HINT: The Description section in Figure 8 may be different than on your C-III plus
screen.
Check
box
Drop-down menu
XXXXXXXXXXXXXXXX
XXXXXXXXXXXX
Infotainment
software
updates
XXXXXXXXXXXX
USB drive
location
XXXXXXXXXXXXXXXX
Scroll
bar
XXXXXXXXXXXX
XXXXXXXXXXXX
Figure 8
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12.
Select Download, and then wait for the download to complete (see Figure 9).
13.
Select OK.
Figure 9
14.
Once the transfer is complete, safely remove the USB drive from the ASIST station.
a. From the PC toolbar, select the Safely Remove Hardware icon.
 The icon is on the toolbar, or to be found after selecting the arrow.
b. Select the USB drive to be removed, and then remove the USB drive from the
ASIST station.
To avoid damage to the vehicle, follow the steps to safely remove the USB
drive. If not followed, the USB drive may corrupt the update software.

If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 10
15.
Close all ASIST Software Update screens.
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Update the AV Control Unit
HINT: The update requires 1 USB drive and 2 update files.
16.
Turn ON the hazard warning lamps to prevent the BCM from going into battery saver
mode.
17.
Turn ON the ignition.
18.
Turn ON the audio system.
19.
Write down the radio settings.
Presets 1
2
3
4
5
6
AM
FM 1
FM 2
Bass
Treble
Balance
Fade
Speed Sen. Vol.
20.
Turn OFF the audio system.
21.
Insert the special tool USB drive J-52727 into the USB media port (Figure 11).
Do not insert the USB drive into a charging port (Figure 12). If used, the
update software and/or USB drive may become damaged. Only insert the USB
drive in a USB media port.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol.
USB media
port symbol
DO NOT USE
USB ports with a
“lightning bolt”
Figure 11
Figure 12
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22.
Select Yes to begin the
reprogramming process.
HINT: Reprogramming will take about
5-10 minutes.
Figure 13
HINT:

Reprogramming is not complete
until the audio unit reboots and
returns to the main MENU screen
(Figure 14).

If the screen turns OFF (blank
black screen), and remains OFF
for longer than 1 minute, press the
volume knob (power button) or
turn the screen back ON before
proceeding to step 23.
To prevent damage to the
AV control unit, do NOT remove the
USB drive unless the audio unit has
rebooted and the main MENU screen,
as shown in Figure 14, is displayed.
23.
Figure 14
Remove the USB drive.
If steps 24-29 are not completed, to perform the second software update, the
AV unit will not operate correctly.
24.
Repeat step 7 through step 15 (page 5 through page 7), to load the second update file
(see Table A for UPDATE FILE #2) onto special tool USB drive J-52727.
25.
Repeat step 16 through step 23 (page 8 through page 9) to apply the second update
file to the vehicle.
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26.
Perform audio unit initialization.
a. Press and hold the Menu button.
b. Press and hold the Audio button.
c. Press the Seek right button 3
times.
HINT: A screen similar to the one in
Figure 15 will appear.
d. Select the Next button at the
bottom right side of the screen.
Figure 15
e. On the second page of the menu
screen, press Factory Cold Start
(screen not shown).
f. Select Yes on the confirmation
screen shown in Figure 16.
HINT: Initialization is complete after
the audio unit reboots.
Figure 16
27.
Turn OFF the hazard warning lights.
28.
Restore the radio presets and clock setting.
29.
Instruct the customer to go into their Bluetooth® phone settings and perform the steps
below.

Delete/erase the car from the phone’s Bluetooth® menu for the current pairing of
the phone and the vehicle.

Re-pair the phone to the vehicle.
 If this is not performed, the phone may no longer connect with the vehicle.
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CLAIMS INFORMATION
Submit a Primary Operation (PO) type line claim using the following claims coding:
DESCRIPTION
OP CODE
Check for update
QX41AA
Check for update & perform AV control unit
reprogram
QX42AA
SYM
DIA
FRT
0.2
ZE
32
0.4
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
March 9, 2020
NTB20-016
Original bulletin published
May 18, 2020
NTB20-016a
APPLIED VEHICLES updated and minor
changes made throughout
November 12, 2020
NTB20-016b
2020 Frontier added to APPLIED VEHICLES,
step 6, and Table A. SV added to APPLIED
TRIM LEVEL.
January 4, 2021
NTB20-016c
Classification and Reference numbers revised.
No other changes made.
February 4, 2021
NTB20-016d
Classification number updated
March 4, 2021
DESCRIPTION
Updated to add IMPORTANT statements to
NTB20-0126E pages 1 and 9. Repair Overview and
Frequently Asked Questions added to page 2.
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