NTB13016

Reference:
Dat e:
NTB13-016
February 21, 2013
VOLUNTARY SERVICE CAMPAIGN
2011 QUEST TOW HITCH REPLACEMENT
CAMPAIGN I.D.: PC195
APPLIED VEHICLE: 2011 Quest (E52)
Check Service COMM to confirm campaign eligibility.
INTRODUCTION
Nissan is conducting a Voluntary Service Campaign on certain Model Year 2011 Nissan
Quest vehicles equipped with a genuine Nissan accessory tow hitch. These accessory
tow hitches were manufactured without drain holes, which may result in corrosion. Certain
vehicles, identified in Service COMM, are known to have tow hitches without drain holes
and will have the tow hitch replaced at no charge for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number PC195 to this campaign. The correct number
must appear on all communications and documentation of any nature dealing with this
campaign.
DEALER RESPONSIBILITY
Dealers are to correct each vehicle falling within the range of this campaign that enters the
service department. This includes vehicles purchased from private parties or presented by
transient (tourist) owners and vehicles in a dealer’s inventory.
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SERVICE PROCEDURE
Replace Genuine Nissan Accessory Tow Hitch
NOTE: For more details on replacement, refer to the 2011 Quest Trailer Tow Hitch
Installation Instructions in ASIST located under the Acc. Install Instructions tab.
1. Remove the two (2) rear bumper fascia fasteners on each side.
Rear
bumper
fascia
Figure 1
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2. Remove the two (2) clips shown in Figure 2.
Tow hitch
Clips
Figure 2
4. Remove the 4-pin connector.
Bottom of rear
bumper fascia
4-pin
connector
8 mm bolts
Figure 3
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5. Carefully unfasten both sides of the rear bumper fascia by pulling outward.
Figure 4
5. Carefully remove the rear bumper fascia.
NOTE: This is a two-person job.
CAUTION: Store the rear bumper fascia in a place where it will stay clean and
undamaged.
Rear
bumper
fascia
Figure 5
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3. Unfasten all nine (9) harness clips from the hitch.
Hitch
Clips
Figure 6
5. Unhook the rear exhaust hanger (for additional clearance).
Rear
exhaust
hanger
Figure 7
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6. Unbolt the three (3) bolts on each side, and then remove the tow hitch.
NOTE: This is a two-person job.
Tow hitch bolts,
passenger side
Figure 8
7. Install the new tow hitch in reverse order of removal.
•
•
Tow hitch bolts torque: 110 -150 N•m (11.2-15.3 kg-m, 73-96 ft lbs)
4-pin connector bolts torque: 3.9 N•m (0.39 kg-m, 35 in lbs)
PARTS INFORMATION
DESCRIPTION
PART NUMBER
QUANTITY
Quest Tow Hitch
999T5-NW010
1
CLAIMS INFORMATION
Submit a Campaign (CM) line claim using the applicable claims coding below:
CAMPAIGN ID #
DESCRIPTION
OP CODE
FRT
PC195
Replace Tow Hitch
PC1950
1.0 hrs
Expense code:
EXPENSE CODE
DESCRIPTION
MAX AMOUNT
502
Car Rental
(1) Up to $40.00 a day, 4 day Maximum.
(1)
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OWNER’S LETTER (example of typical owner’s letter)
Dear Nissan Quest Owner:
Nissan is committed to providing the highest levels of product quality and customer
satisfaction. We believe that our current and future success depends on your continued
satisfaction with Nissan. With that in mind, we want to bring to your attention important
information regarding your vehicle.
REASON FOR SERVICE CAMPAIGN
Some potentially affected 2011 Quest vehicles may have been equipped with Tow Hitch
Cross Tubes that do not contain drain holes. As a result, water may be prevented from
draining properly and potentially cause corrosion. This is not a safety issue, and the
vehicle still meets and/or exceeds all applicable safety standards.
WHAT NISSAN WILL DO
Our records indicate that an affected tow hitch may have been installed on your vehicle. If
your vehicle does not have a tow hitch installed, there is no action necessary on your part
and you may disregard this notice. If a tow hitch is installed, to assure your continued
satisfaction and confidence in your vehicle, we ask that you bring your vehicle to your
nearest authorized Nissan dealer who will confirm whether your tow hitch lacks drain holes
and, if so, will replace the Tow Hitch Assembly at no charge to you for parts or labor.
The service should take about an hour to complete, but your Nissan dealer may require
your vehicle for a longer period of time based upon their work schedule.
WHAT YOU SHOULD DO
Contact your Nissan dealer at your earliest convenience in order to arrange an
appointment. To ensure the least inconvenience for you, it is important that you have
an appointment before bringing your vehicle to the Nissan dealer for service. Please
bring this notice with you when you keep your service appointment. Instructions have been
sent to your Nissan dealer.
If the dealer fails, or is unable to complete the service free of charge, you may contact the
National Consumer Affairs Department, Nissan North America, Inc., P.O. Box 685003,
Franklin, TN 37068-5003. The toll free number is 1-800-NISSAN1 (1-800-647-7261).
Thank you for providing us an opportunity to ensure on-going satisfaction with your Nissan
vehicle.
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