ITB12063C

Classification:
Reference:
Date:
EL12-062c
ITB12-063c
November 27, 2012
WITH NAVIGATION SYSTEM
HANDS-FREE PHONE POOR SOUND QUALITY
This bulletin has been amended to correct the Claims Information. No other changes have been made.
Please discard previous versions of this bulletin.
APPLIED VEHICLES: 2011 – 2013 M37, M56, and M Hybrid (Y51 & HY51)
2013 JX35 (L50)
2010 – 2012 FX35 and FX50 (S51)
2010 – 2012 EX35 (J50)
2011 – 2012 QX56 (Z62)
2010 – 2012 G37 Sedan, Coupe, and Convertible
(V36, CV36, & HV36)
Equipped with
navigation system
IF YOU CONFIRM
The customer reports (or has previously reported) that people on the other end of a phone call cannot hear
them.
Customer report may include:
•
Voice is choppy or cuts-out.
•
Voice sounds distant.
•
Voice sounds as if speaking through a tunnel.
•
Voice sounds like it is under water.
ACTION
1. Reprogram (reconfigure) the Multi AV.
2. Replace the microphone and map lamp finisher.
IMPORTANT: The purpose of ACTION (above) is to give you a quick idea of the work you will be performing.
You MUST closely follow the entire Service Procedure as it contains information that is essential to successfully
completing this repair.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.
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PARTS INFORMATION
DESCRIPTION
MODEL
VARIATION
PART NUMBER
QUANTITY
Microphone
All
NA
28336 – 1VU0A
1
Gray
without E-CALL SW
26434 – 1PM0A
Gray
with E-CALL SW
26434 – 1PM2A
Black
with E-CALL SW
26434 – 1PM2B
M
JX
Map Lamp Finisher
G37
FX
EX
Beige
without sunroof
Gray
without sunroof
Beige
with sunroof
26437 – 3LW0A
NA
26437 – 1V90A
QX56
1
26437 – 3LZ0A
1
26437 – 3LZ5A
1
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
MODEL
M, G37
FX, & QX56
EX
DESCRIPTION
PFP
OP CODE
SYM
DIAG
FRT
0.7
Hands-Free Phone - Repair
(With Navigation)
28336 - 1VU0A
JX35
RX2PAA
ZE
32
0.8
0.6
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REPAIR OVERVIEW
Part 1: Using C-III plus - record (write down) the Multi AV control unit part number and
configuration settings.
Part 2: Using the vehicles on-board Systems Diagnostic Menu - perform Multi AV initialization.
Part 3: Using C-III plus – reprogram (reconfigure) the Multi AV and confirm the control unit part
number has changed.
Part 4: Make sure the Multi AV system is operational.
Part 5: Replace the microphone with the one from the Parts Information section of this bulletin
and install a new map lamp finisher
Part 6: Check microphone operation using the vehicles on-board Systems Diagnostic Menu.
END
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SERVICE PROCEDURE
NOTE:
• Before starting, make sure your ASIST has been freshly synchronized and all CONSULT-III (C-III) plus
upgrades have been installed.
• The Multi-AV reprogramming (reconfigure) software is delivered to C-III plus via ASIST
synchronization.
There are six parts to this procedure:
Part 1: Using C-III plus - record (write down) the Multi AV control unit part number and configuration
settings.
Part 2: Using the vehicles on-board Systems Diagnostic Menu - perform Multi AV initialization.
Part 3: Using C-III plus – reprogram (reconfigure) the Multi AV and confirm the control unit part number has
changed.
Part 4: Make sure the Multi AV system is operational.
Part 5: Replace the system microphone with the one from the Parts Information section of this bulletin and
install a new map lamp finisher.
Part 6: Check microphone operation using the vehicles on-board Systems Diagnostic Menu.
Part 1: Using C-III plus - record (write down) the Multi AV control unit part number and configuration
settings.
1. Make sure the shift selector is in Park, and the parking brake is set.
2. Connect the C-III plus VI to the vehicle.
3. Turn the ignition ON.
NOTE: You may want to start the engine to keep the battery charged during parts 1 through 4 of this
procedure.
4. Write down customer’s radio station presets. (Presets will be lost during this procedure.)
Presets
A
B
C
SAT
SAT
Fade:
1
2
3
Balance:
4
Bass:
5
6
Treble:
5. Open/start ASIST on the CONSULT PC, then select CONSULT-III plus.
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6.
Wait for VI to be detected, and status box(s) to turn “green” (Figure 1).
7. Select detected VI.
• If there is more than one VI in the
shop, select the VI that is being used
on the current vehicle by highlighting
the Connection Status box that has
the correct serial number.
Step
8
Step
7
8. Select Diagnosis (One System).
Figure 1
9. Select MULTI AV.
Step
9
Figure 2
10. Select ECU Identification.
Step
10
Step 12
* IMPORTANT *
11. Print or write down the ECU PART
NUMBER for Warranty Information.
*****
25915 - __________
Step
11
NOTE: In Part 3 of this procedure the ECU
Part Number will be used to confirm the
Multi AV reconfiguration was successful.
12. Select the Home button when done.
Figure 3
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13. Select Re/programming Configuration.
Step
13
Figure 4
14. Check the box confirming the precautions have
been read then select Next.
Step
14
Figure 5
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Example
15. Use Manual Selection (Vehicle Name), then
select correct Make, Model and Year.
•
Step
15
If the screen in Figure 6 does not display,
skip to step 17.
16. Click on Select.
Step
16
Figure 6
Example
17. Confirm correct VIN, Vehicle Name and Model
Year.
Step
17
18a. If the VIN is correct, select Confirm.
18b. If the VIN needs to be changed,
Step
18a
a. Select Change then refer to Figure 8.
Figure 7
b. Correct the VIN, and then select Confirm.
Step
18b
Figure 8
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19. After system call completes, select MULTI
AV.
Step
19
Figure 9
20. Select Read / Write Configuration.
Step
20
Figure 10
Step
21
21. Select Before Replace ECU.
Figure 11
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IMPORTANT: Do not select Save (see Figure 12).
22. Write down or print the Setting Value (Multi-AV configuration) for each of the items listed (see Figure 12).
NOTE:
•
The screen shown in Figure 12 is an example. .
•
These setting values will be used during the reprogram (reconfigure) of the Multi AV later in this
procedure.
23. When done, select Home.
Example
Step
23
Example: The items listed and the values displayed will very between models and options.
Step 22:
Write down
these values
IMPORTANT:
Do not select Save
Figure 12
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Part 2: Perform Multi AV initialization using the vehicles on-board Systems Diagnostic Menu.
NOTE:
• The ignition should still be ON.
• Leave C-III plus turned ON with the home screen displayed and the VI connected while performing
Multi-AV initialization.
1. Turn the audio system OFF.
Your vehicle may look different.
2. Put the AV system into System Diagnostic Mode
as follows:
SETTING
a. Press and hold the SETTING button.
b. While holding the SETTING button, turn the
volume control knob 40 clicks or more.
•
The volume control knob can be turned
either direction.
•
When the system goes into the System
Diagnostic Menu, the screen in Figure A2
will display.
Volume knob
Figure A1
3. Select Confirmation/Adjustment.
Step
3
Figure A2
Scroll
arrow
4. Select Initialize Settings.
NOTE: Use the scroll arrow to find Initialize Settings.
Step
4
Figure A3
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Step
5
5. Select Accessory Number Initialization.
Figure A4
6. Select Yes.
Step
6
Figure A5
7. Select Yes.
Step
7
Figure A6
8. The screen in Figure A7 will display while initializing.
Figure A7
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9. The screen in Figure A8 will display when
initializing is complete.
Figure A8
10. Reboot the Multi AV system as follows:
a. Turn the ignition OFF.
b. Wait 10 Seconds.
c. Turn the ignition ON.
Part 3: Using C-III plus; reprogram (reconfigure) the Multi AV unit and confirm the control unit part
number has changed.
1. Select Re/programming Configuration.
Step
1
Figure B1
2. Check the box confirming the precautions have
been read then select Next.
Step
2
Figure B2
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Example
3. Use Manual Selection (Vehicle Name), then
select correct Make, Model and Year.
•
If the screen in Figure B3 does not display,
skip to step 5.
Step
3
4. Click on Select.
Step
4
Figure B3
Example
5. Confirm correct VIN, Vehicle Name and Model
Year.
Step
5
6a. If the VIN is correct, select Confirm.
6b. If the VIN needs to be changed,
Step
6a
a. Select Change then refer to Figure B5.
Figure B4
b. Correct the VIN, and then select Confirm.
Step
6b
Figure B5
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7. After system call completes, select MULTI
AV.
Step
7
Figure B6
8. Select Manual Configuration.
Step
8
Figure B7
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9. Use the drop down arrows to select the values for each item listed.
•
For MICROPHONE, select “DIRECTIONAL MIC”.
•
For all other items, use the values that you wrote down in Part 1, step 22 on page 9.
NOTE: If MICROPHONE is not one of the items:
•
GRADE will be listed in place of MICROPHONE.
•
For GRADE, select MODE 2. (GRADE MODE 2 = DIRECTIONAL MIC.)
10. Select Next.
Example
Step 9:
Select values
Step
10
Figure B8
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Example
11. Confirm correct values for items listed and
then select OK.
Step
13
12. Wait for C-III plus to transfer the
reprogramming (reconfiguration) to Multi AV
– about 1 minute or less.
13. After C-III plus finishes transferring the
reconfiguration to MULTI AV, select Home.
Step
11
Figure B9
14. Turn the ignition OFF and wait 10 seconds.
15. Start the engine and let it idle while the Multi AV system reboots.
16. Use C-III plus to clear any codes from the Multi AV system.
a. Select Diagnoses (One System) > Multi AV > Self Diagnosis Results.
b. Clear any codes that are present.
Step
17a
17. Confirm the Multi AV part number has
changed:
a. Select ECU Identification.
*****
b. Compare the part number you wrote
down in Part 1, step 11 on page 5 to the
one that is now displayed.
Step
17b
c. The part number should be different.
NOTE: If the part numbers are not
different, the reconfigure process was not
successful.
Figure B10
18. Close the C-III plus software and disconnect the VI from the vehicle.
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Part 4: Make sure the Multi AV system is operational.
1. Confirm that fan, temperature, and air flow modes can be adjusted.
2. Turn the radio ON.
3. Turn the volume knob and make sure the audio volume responds to movement of the knob.
Part 5: Replace the system microphone (for G37 Convertible)
a. Turn the ignition OFF.
b. Remove / snap loose (with a plastic trim tool) the
map lamp assembly.
c. Replace the microphone and the map lamp finisher
with the ones listed in the Parts Information.
d. Reinstall the map lamp assembly.
NOTE: If needed, see section AV in the
Service Manual for additional information.
e. Skip to Part 6 on page 22.
Figure M1
Part 5: Replace the system microphone (for all except G37 Convertible)
NOTE: The photos used in this section are of a M37/56. These photos are also representative (similar)
for all other applied vehicles except the G37 Convertible.
1. Turn the ignition OFF.
Roof console
assembly
2. Remove / snap loose the map lamp finisher
shown in Figure M2.
• Use a plastic trim tool as needed.
Map lamp finisher
Figure M2
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Microphone
3. Remove the microphone from the map lamp
finisher.
Map lamp
finisher
Figure M3
4. Fully open (slide back) the sunroof.
5. Carefully snap loose the headlining along the front of the sunroof opening at the 3 spots shown in
Figure M4.
Snap loose here
Figure M4
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Roof
console
6. Push the microphone through the roof
console so it is above the headlining.
Push microphone
above headlining
Figure M5
7. Remove both sun visor holders – twist ¼ turn to remove.
Sun visor holders
Figure M6
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8. Carefully pull the headlining down just enough to look in and locate the microphone connector.
CAUTION: Be careful not to crease the headlining.
Look in here for the
microphone connector
Figure M7
9. Carefully slide the connector to the right (towards the passenger side)
to disengage it from its mount.
• It may be tight on the mount, but it just slides to the right to disengage.
CAUTION: Be careful not to crease the headlining.
Slide connector to right
Microphone connector
Figure M8
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10. Carefully reach in above the headlining and pull out the microphone.
CAUTION: Be careful not to crease the headlining.
11. Disconnect the old microphone and discard.
Connector
Carefully reach in here and
pull out the microphone
Microphone
Figure M9
12. Install the new microphone in reverse order.
•
Make sure to use the new microphone listed in the Parts Information.
•
Make sure to use the new map lamp finisher listed in the Parts Information.
IMPORTANT: Make sure the microphone is firmly snapped into place. If the microphone is loose, it could
pick up extra noise from an unintended source.
CAUTION: Be careful not to crease the headlining.
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Part 6: Check Microphone Operation Using the vehicles on-board Systems Diagnostic Menu.
1. Turn ON the ignition and turn the audio system OFF.
Your vehicle may look different.
2. Put the AV system into System Diagnostic Mode:
SETTING
a. Press and hold the SETTING button.
b. While holding the SETTING button, turn the
volume control knob 40 clicks or more.
•
The volume control knob can be turned
either direction.
•
When the system goes into the System
Diagnostic Menu, the screen in
Figure M11 will display.
Volume knob
Figure M10
3. Select Confirmation/Adjustment.
Step
3
Figure M11
Scroll
arrow
4. Select Handsfree Phone.
Step
4
NOTE: Use the scroll arrow to find Handsfree
Phone.
Figure M12
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5. Select Voice Microphone Test.
Step
5
• A “feedback” noise will come from the
system speakers as confirmation of
microphone operation.
• If you speak, you should hear your voice
coming from the system speakers. This is
further confirmation of microphone
operation.
Figure M13
6. Reboot Multi AV system by cycling the ignition OFF for 10 seconds, then back ON.
7. Reset the customer’s radio stations presets.
The Service Procedure is complete, but you may need to adjust the system for customer preference:
Adjust outgoing call volume to a level that is suitable for the customer’s voice as follows:
A. Press the SETTING button on the control panel.
B. Select Volumes & Beeps.
Figure M14
C. Adjust the Outgoing Call volume to the
customer’s preference.
•
•
•
•
•
If extremely loud talker, set to level 1 ( - ).
If moderately loud talker, set to level 2.
If normal loud talker, set to level 3.
If moderately quiet talker, set to level 4.
If quiet talker, set to level 5 (+).
Figure M15
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