ITB14037

Classification:
Reference:
Date:
AT14-009
ITB14-037
August 1, 2014
2012 – 2013 M HYBRID; HPCM AND TCM REPROGRAM
APPLIED VEHICLE:
APPLIED VIN AND DATE:
APPLIED TRANSMISSION:
2012-2013 M Hybrid (HY51)
Built before JN1EY1AP(*)DM 650167 and Feb 2, 2013
Hybrid only
IF YOU CONFIRM:
A delay or harsh engagement into reverse is present.
ACTION:
1. Refer to step 20 in the SERVICE PROCEDURE to confirm this bulletin applies to the vehicle you are
working on.
2. If this bulletin applies, reprogram the EV/HEV (Hybrid Power Control Module) and the TCM (Transmission
Control Module).
IMPORTANT: The purpose of “ACTION” (above) is to give you a quick idea of the work you will be performing.
You MUST closely follow the entire Service Procedure as it contains information that is essential to successfully
completing the repair.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.
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SERVICE PROCEDURE
Reprogram the HPCM Controller
NOTE: Follow all cautions, warnings, and notes in the ESM when working on or near a High Voltage (HV)
System or Supplemental Restraint System (SRS), such as an airbag.
IMPORTANT: Before starting, make sure:

ASIST on the CONSULT PC has been freshly synchronized (updated).

All CONSULT III PLUS (C-III plus) software updates (if any) have been installed.
NOTE: The CONSULT PC automatically gets applicable reprogramming data during ASIST
synchronization.

A screen print for Warranty documentation can be done from the CONSULT PC during this
process while still connected to the vehicle.

No DTCs stored. Use C-III plus to perform Self Diagnosis for all systems and erase all DTCs.
1. Connect the plus VI to the vehicle, and then to the CONSULT PC with the USB cable.
CAUTION: Make sure the plus VI is securely connected. If the plus VI connections are loose during
reprogramming, the process will be interrupted and the Module may be damaged.
2. Connect the AC Adapter to the CONSULT PC.
CAUTION: Be sure to connect the AC Adapter. If the CONSULT PC battery voltage drops during
reprogramming, the process will be interrupted and the Module May be damaged.
3. Connect the GR8 (Multitasking Battery Diagnostic Station) to the vehicles 12V battery.

Set the GR8 to ECM power supply mode.
NOTE: Battery voltage must stay between 12 volts and 15.5 volts or reprogramming may not start or
be temporarily stopped. Returning battery voltage within the 12-15.5V volt range will resume the
reprogramming procedure.
CAUTION: Be sure the GR8 is connected securely to the 12V battery. Make sure the battery voltage
stays between 12.0V and 15.5V during reprogramming. If the battery voltage goes out of this range
during reprogramming, the Module may be damaged.
4. Turn off all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the CONSULT PC
and the VI.
CAUTION: Make sure to turn off all external Bluetooth® devices. If Bluetooth® signal waves are within
range of the CONSULT PC and the VI during reprogramming, reprogramming may be interrupted
and the Module may be damaged.
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5. Depress the vehicle’s power (“ignition”) switch twice without depressing the brake pedal.

The meter and gauges will illuminate.
CAUTION: Do Not set the vehicle in “READY to drive” mode or vehicle component damage may occur.
Ready to drive indicator light
(make sure it is OFF)
 Make sure the ready to drive indicator light is OFF (not illuminated).
Figure A
6. Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC, blower, rear defogger,
audio, NAVI, seat heater, steering wheel heater, etc.
IMPORTANT: Make sure to turn OFF all vehicle electrical loads. Make sure the battery voltage stays
between 12.0V and 15.5V during reprogramming. If the battery voltage goes out of this range during
reprogramming, the Module may be damaged.
7. Turn ON the CONSULT PC.
8. Select CONSULT-III plus (open C-III plus).
NOTE: Make sure all applications other than C-III plus are closed.
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9. Wait for the plus VI to be recognized.
10. Select Re/programming, Configuration.
9. Plus VI is
recognized
Step
10
Figure 1
11. Use arrows (if needed) to view and read all precautions.
12. Check the box confirming the precautions have been read.
13. Select Next.
Step
11
Step
12
Step
13
Figure 2
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14. Select M35h and 2012 - 2013, or Automatic Selection (VIN).

If Automatic Selection (VIN) is selected, wait for the Reading VIN screen to complete.

If the screen in Figure 3 does not display, skip to step 16.
15. Select Select.
This works,
too
2014
2012
2011
Step
14
Step
15
Figure 3
16. Verify the VIN in VIN or Chassis # matches the vehicle being reprogrammed.

If the correct VIN is displayed, select Confirm.
Verify
here
JN1EY1AP(*)DM xxxxxx
If OK, select
Confirm
Figure 4
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17. Wait for system call to complete, and then select Confirm again.
JN1EY1AP(*)DM xxxxxx
Step
17
Figure 5
18. Select EV/HEV.
Step
18
Figure 6
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19. Select Reprogramming.
Step
19
Figure 7
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20. When you get to the screen shown in Figure 8, confirm this bulletin applies as follows.
a. Find the EV/HEV Part Number and write it on the repair order.
NOTE: This is the current EV/HEV Part Number (P/N) and will also be needed for claims information.
JN1EY1AP(*)DM xxxxxx
20a
Current P/N
-xxxxx
HYBRID
JN1EY1AP(*)DM xxxxxx
If OK, select
Save
Figure 8
b. Compare the P/N you wrote down to the numbers in the CURRENT EV/HEV PART NUMBER column
in Table A below.

If the EV/HEV part number is one of the part numbers listed in the Table A, continue with
reprogramming.
 Select Save, and then go to the next step.

If the EV/HEV part number is not listed in Table A, this bulletin does not apply.
 Disconnect the GR8 and CONSUTLT PC.
Table A
MODEL YEAR
CURRENT EV/HEV PART NUMBER: 237A0 -
2012 - 2013 M35
(HY51)
1MG0A, 1MG0B, 1MG0C, 1MG0D
1MG4A,1MG4B, 1MG4C, 1MG4D
1MG8A, 1MG8B
1PM0A, 1PM0B
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21. Use arrows (if needed) to view and read all precautions, then check the box confirming the precautions
have been read.
22. Select Next.
Step
22
Step
21
Figure 9
NOTE:
 In some cases, more than one new P/N for reprogramming is available.
 If more than one P/N is available, the screen in Figure 10 will display. Select and use the
reprogramming option that does not have the message “Caution! Use ONLY with NTBXX-XXX”.
 If you get this screen and it is blank (no reprogramming listed), it means there is no reprogramming
available for this vehicle.
EV/HEV
Figure 10
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23. Read the Current Part Number and Part Number After Reprogramming. They should be different.
24. Select Next.
237A0-XXXXX
237A0-XXXXX
HY51 INFINITI HYBRID
JN1EY1AP(*)DM xxxxxx
EV/HEV
M35 VQ35HR with ASCD
Step
24
Figure 11
25. Confirm battery voltage is correct, and then select Next.
NOTE: Battery voltage must stay within specified range to make the indicator turn green.
Monitor 12V
battery voltage
here
OK must be
green before
selecting Next
Figure 12
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26. With battery voltage in the green, select Start.

The reprogramming process begins when Start has been selected.
NOTE: For reprogramming to continue, vehicle 12V battery voltage must stay
within 12 volts and 15.5 volts. Make sure the voltage level is sufficient.
Monitor 12V
battery voltage
here
Step
26
Figure 13
27. Wait for both bar graphs to complete.
Figure 14
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28. When the screen in Figure 15 displays, reprogramming is complete.
a. Select Next, and then wait for System Call to complete.
b. Proceed to step 29 on page 14.
Step
28a
Figure 15
NOTE: If the reprogram will not complete, refer to the next page for “recovery” information.
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EV/HEV Module recovery
NOTE: If reprogramming does not complete and the !? displays as shown in Figure 16:

Check battery voltage (12.0 - 15.5V).


Ignition is ON, Ready Mode is OFF.
External Bluetooth® devices are OFF.


All electrical loads are OFF.
Select Retry and follow the on
screen instructions.

237A0-xxxxx
237A0-xxxxx
Retry may not go through on the first
attempt and can be selected more
than once.
HY51 INFINITI Hybrid
JN1EY1AP(*)DM xxxxxx
EV/HEV
Figure 16
OR: If reprogramming does not complete and the X displays as shown in Figure 17:
Do not disconnect plus VI or shut
down Consult III plus if
reprogramming does not complete.

Check battery voltage (12.0 - 15.5V).

CONSULT A/C adapter is plugged in.


Ignition is ON, Ready Mode is OFF.
Transmission in Park.

All C-III plus / plus VI cables are
securely connected.


237A0-xxxxx
237A0-xxxxx
HY51 INFINITI Hybrid
JN1EY1AP(*)DM xxxxxx
EV/HEV
All C-III plus updates are installed.
Select Home, and then restart the
reprogram procedure from the
beginning.
Figure 17
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29. Erase all DTCs as follows:
a. Turn the “ignition” off by depressing the power switch once.

The screen in Figure 18 will read OFF after pressing the power switch once.
Turn ignition switch OFF position
ON to
OFF
Figure 18
b. Wait 1 minute with the ignition OFF.
c. Turn the “ignition” ON by depressing the power switch twice (not Ready mode).

Do not step on the brake pedal when depressing the power switch.

The screen in Figure 19 will read ON after pressing the power switch twice.
OFF to
ON
OFF
Figure 19
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d. Wait for the ERASE function to complete.
Figure 20
30. Verify the before and after part numbers are different.
31. Print a copy of this screen (Figure 21) and attach it to the repair order.
32. Select Confirm.
Step
30
237A0-XXXXX
237A0-XXXXX
HY51 INFINITI Hybrid
JN1EY1AP(*)DM xxxxxx
EV/HEV
Step
31
Step
32
Figure 21
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33. Select Home.
Step
33
Figure 22
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Reprogram the TCM (Transmission Control Module)
1. Perform steps 10 – 17 starting on page 4 and then proceed to step 2 below.
2. Select Transmission.
Step
2
Figure 23
3. Select Reprogramming.
Step
3
Figure 24
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4. When you get to the screen shown in Figure 25, confirm if this TRANSISSION (TCM) update has already
been applied as follows.
a. Find the TCM Part Number and write it on the repair order.
NOTE: This is the current TCM Part Number (P/N) and will also be needed for claims information.
JN1EY1AP(*)DM xxxxxx
4a
Current P/N
31039 -XXXXX
HY51 INFINITI Hybrid
JN1EY1AP(*)DM xxxxxx
If OK, select
Save
Figure 25
b. Compare the P/N you wrote down to the numbers in the CURRENT TCM PART NUMBER column in
Table B below.

If the TCM part number is one of the part numbers listed in the Table B, continue with
reprogramming.
 Select Save, and then go to the next step.

If the TCM part number is not listed in Table B, this part of the reprogram has already been
performed.
 Proceed to Step 18 on page 26.
Table B
MODEL YEAR
CURRENT TCM PART NUMBER: 31039 -
2012 - 2013 M35
(HY51)
3SX0A, 3SX1A, 3SX2A, 3SX3A, 3SX4A, 3SX5A, 3SX9A
X960A, X961A, X963A, X964A, X966A
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5. Use arrows (if needed) to view and read all precautions, then check the box confirming the precautions
have been read.
6. Select Next.
Step
6
Step
5
Figure 26
NOTE:
 In some cases, more than one new P/N for reprogramming is available.
 If more than one P/N is available, the screen in Figure 27 will display. Select and use the
reprogramming option that does not have the message “Caution! Use ONLY with NTBXX-XXX”.
 If you get this screen and it is blank (no reprogramming listed), it means there is no reprogramming
available for this vehicle.
TRANSMISSION
Figure 27
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7. Read the Current Part Number and Part Number After Reprogramming. They should be different.
8. Select Next.
31039-XXXXX
31039-XXXXX
HY51 INFINITI Hybrid
JN1EY1AP(*)DMxxxxxx
xxxxxx
JN1AV7A(*)XEM
TRANSMISSION
Step
8
Figure 28
9. Confirm battery voltage is correct, and then select Next.
NOTE: Battery voltage must stay within specified range to make the indicator turn green.
Monitor 12V
battery voltage
here
OK must be
green before
selecting Next
Figure 29
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10. With battery voltage in the green, select Start.

The reprogramming process begins when Start has been selected.
NOTE: For reprogramming to continue, vehicle 12V battery voltage must stay
within 12 volts and 15.5 volts. Make sure the voltage level is sufficient.
Monitor 12V
battery voltage
here
Step
10
Figure 30
11. Wait for both bar graphs to complete.
Figure 31
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12. When the screen in Figure 32 displays, reprogramming is complete.
a. Select Next, and then wait for System Call to complete.
b. Proceed to step 13 on page 24.
Step
12a
Figure 32
NOTE: If the reprogram will not complete, refer to the next page for “recovery” information.
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TCM (Transmission Control Module) recovery
NOTE: If reprogramming does not complete and the !? displays as shown in Figure 33:

Check battery voltage (12.0 - 15.5V).


Ignition is ON, Ready Mode is OFF.
External Bluetooth® devices are OFF.


All electrical loads are OFF.
Select Retry and follow the on
screen instructions.

31039-XXXXX
Retry may not go through on the first
attempt and can be selected more
than once.
31039-XXXXX
HY51 INFINITI Hybrid
JN1EY1AP(*)DM xxxxxx
TRANSMISSION
Figure 33
OR: If reprogramming does not complete and the X displays as shown in Figure 34:
Do not disconnect plus VI or shut
down Consult III plus if
reprogramming does not complete.

Check battery voltage (12.0 - 15.5V).

CONSULT A/C adapter is plugged in.


Ignition is ON, Ready Mode is OFF.
Transmission in Park.

All C-III plus / plus VI cables are
securely connected.


31039-XXXXX
31039-XXXXX
HY51 INFINITI Hybrid
JN1EY1AP(*)DM xxxxxx
TRANSMISSION
All C-III plus updates are installed.
Select Home, and then restart the
reprogram procedure from the
beginning.
Figure 34
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13. Erase all DTCs as follows:
a. Turn the “ignition” off by depressing the power switch once.

The screen in Figure 35 will read OFF after pressing the power switch once.
Turn ignition switch OFF position
ON to
OFF
Figure 35
b. Wait 1 minute with the ignition OFF.
c. Turn the “ignition” ON by depressing the power switch twice (not “Ready” mode).

Do not step on the brake pedal when depressing the power switch.

The screen in Figure 36 will read ON after pressing the power switch twice.
OFF to
ON
OFF
Figure 36
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e. Wait for the ERASE function to complete.
Figure 37
14. Verify the before and after part numbers are different.
15. Print a copy of this screen (Figure 38) and attach it to the repair order.
16. Select Confirm.
Step
14
31039-XXXXX
31039-XXXXX
HY51 INFINITI Hybrid
JN1AV7A(*)XEM xxxxxx
TRANSMISSION
Step
15
Step
16
Figure 38
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17. Select Home.
Step
17
Figure 39
18. Select Diagnosis (All Systems)
19. After system call has completed select ERASE to clear any remaining DTCs.
20. Once all DTCs have been cleared turn “ignition” off (depress power switch once).
21. Select Home, and then on the next screen select Yes (screen not shown).
22. Close C-III plus, turn off the CONSULT PC, and then disconnect the CONSULT PC and plus VI from the
vehicle.
23. Verify no additional error messages are displayed in the meter and gauges or center multi-function control
panel.
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CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
OPERATION
OP CODE
PFP
SYM
EV/HEV and TCM REPROGRAMMING
JX29AA
(1)
ZE
(1) Refer to the electronic parts catalog (FAST) and use the A/T Assembly part number
(31020 - *****) as the Primary Failed Part (PFP).
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DIAG
32
FRT
0.7
ITB14-037