NTB15049H
Service Bulletin Details
Public Details for: NTB15049H
Service information the applied vehicles are equipped with a wireless communication device called a telematics communication unit (tcu). With an active nissanconnectsm services subscription, the tcu communicates with the nissanconnectsm se
Models from 2017
2017 NISSAN ALTIMA |
2017 NISSAN GT-R |
2017 NISSAN MAXIMA |
2017 NISSAN MURANO |
2017 NISSAN PATHFINDER |
2017 NISSAN SENTRA |
2017 NISSAN TITAN |
Models from 2016
2016 NISSAN ALTIMA |
2016 NISSAN MAXIMA |
2016 NISSAN ROGUE |
2016 NISSAN SENTRA |
2016 NISSAN TITAN |
Classification: Reference: EL15-006h Date: NTB15-049h June 3, 2016 TELEMATICS SERVICE INFORMATION This bulletin has been amended. The APPLIED VEHICLES section has been updated, and steps to perform a Connected Search have been added. Please discard previous versions of this bulletin. APPLIED VEHICLES: 2016 Altima (L33) – SL Edition with Technology Package 2016 Rogue (T32) – SL Edition 2016 Sentra (B17) – SR and SL Edition with Technology Package 2016 Titan XD (A61) – SL and Platinum Edition, Pro-4X with Convenience Package 2016-2017 Maxima (A36) – Platinum Edition 2017 GT-R (R35) SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). With an active NissanConnectSM Services subscription, the TCU communicates with the NissanConnectSM Services Data Center to provide various security and convenience services. This bulletin contains important service procedures that must be performed properly in order to set-up and maintain the telematics system for the Applied Vehicles. Service procedures in this bulletin: o Turning ON the TCU During PDI (Pre-Delivery Inspection) – Page 2 o When a TCU Needs To Be Replaced – Page 9 NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the vehicle cannot the be used in Dealer Demo mode or enrolled in NissanConnectSM Services. Should this occur, the “Turning ON the TCU During PDI” process will need to be performed again. Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle. 1/21 Turning ON the TCU During PDI For TCU replacement instructions, refer to page 9. NOTE: In most instances, the TCU is OFF when delivered to the dealership and will need to be turned ON during PDI. 1. With the ignition ON, check whether or not the green LED on the SOS button is illuminated (see Figure 1a). NOTE: It may be difficult to tell if the green LED is illuminated if the vehicle is outside in bright sunlight. If the green LED is illuminated, the process to turn ON the TCU is complete and no further action is needed. If the green LED is not illuminated, proceed to step 2. Figure 1a 2. Place the vehicle in non-shipping mode (extended storage switch pushed IN). a. Open the driver’s door and leave it open. b. With the battery connected and ignition OFF, remove the fuse panel located to the left of the steering wheel. For Titan XD vehicles, the fuse panel is located in the glove box. c. Push the white extended storage switch IN. d. Turn the ignition ON. e. Turn the ignition OFF. f. Wait at least 2 seconds, and then turn the ignition ON. g. Make sure the extended storage warning message is not displayed in the combination meter/display. 2/21 NTB15-049h 3. Connect the C-III plus VI to the vehicle. 4. Set the parking brake and confirm the ignition is ON. 5. Launch C-III plus on the CONSULT PC. 6. Select Diagnosis (One System). Step 6 Figure 2a 7. Select Telematics on page 2 of the all systems list. Step 7 Figure 3a 3/21 NTB15-049h 8. Select Work Support. Step 8 Figure 4a 9. Select TCU ACTIVATE SETTING. Step 9 10. Select Start. Step 10 Figure 5a 11. Select Start. Step 11 Figure 6a 4/21 NTB15-049h 12. Select ON to turn ON the TCU. Step 12 13. Select END. Step 13 Figure 7a 14. Select Start. Step 14 Figure 8a 15. Confirm “On” is displayed in the Current status field. Step 15 Figure 9a 5/21 NTB15-049h 16. Check for TCU cellular reception. NOTE: It may take up to 3 minutes for the vehicle icon to turn white after the ignition is turned ON. Check TCU cellular reception – Maxima and GT-R: If vehicle icon is white, vehicle has cellular reception. Check for cellular reception If vehicle icon is gray and has a red slash through it, move the vehicle to a different location with good reception. Figure 10a Check TCU cellular reception – Altima, Rogue, Sentra, and Titan: If vehicle icon does not have a white slash through it, vehicle has cellular reception. Check for cellular reception If vehicle icon does have a white slash through it, move the vehicle to a different location with good reception. Figure 11a 6/21 NTB15-049h 17. Press the Info or APPS button. Figure 12a 18. Select NissanConnect Services. Figure 13a 19. Select Connected Search. Figure 14a 7/21 NTB15-049h 20. Enter a POI (Point of Interest) location, and select “OK” or “Search”. Example: “Starbucks” Figure 15a 21. Confirm the POI location displays. If the “Connected Search” does not complete successfully, call SXM support at 1-844-631-2928. Figure 16a 22. Turn the ignition OFF. 23. Pull OUT the extended storage switch to return the vehicle to shipping mode. NOTE: Before delivery, make sure the vehicle is in non-shipping mode (extended storage switch pushed IN). The customer will not be able to enroll in NissanConnectSM Services if the vehicle is in shipping mode. If the “Turning ON the TCU During PDI” procedure is not followed correctly, the vehicle cannot the be used in Dealer Demo mode or enrolled in NissanConnectSM Services. Should this occur, the “Turning ON the TCU During PDI” process will need to be performed again. 8/21 NTB15-049h When a TCU Needs To Be Replaced NOTE: For Altima, Maxima, and Titan vehicles ONLY: You MUST have ALL customer keys before beginning this procedure. Each TCU is registered to a specific Vehicle Identification Number (VIN). TCUs cannot be “swapped” between vehicles. Once a TCU is registered to a vehicle, the TCU cannot be used in another vehicle. The VIN MUST be written to the replacement TCU after installation. The replacement TCU must come from Nissan North America parts supply. 1. Connect the C-III plus VI to the vehicle. Step 5 2. Set the parking brake. 3. Turn the ignition ON. Figure 1b 4. Launch C-III plus on the CONSULT PC. 5. Select Diagnosis (One System). Step 6 6. Select Telematics on page 2 of the all systems list. Figure 2b 9/21 NTB15-049h 7. Select Work Support. Step 7 Figure 3b 8. Select TCU ACTIVATE SETTING. Step 8 9. Select Start. Step 9 Figure 4b 10. Select Start. Step 10 Figure 5b 10/21 NTB15-049h 11. Select Off to turn OFF the TCU. Step 11 12. Select END. Step 12 Figure 6b 13. Select SAVE VIN DATA. Step 13 14. Select Start. Step 14 Figure 7b 15. Select Start. NOTE: If the VIN data cannot be saved, you will have to manually enter the VIN later in this procedure. Step 15 Figure 8b 11/21 NTB15-049h 16. Select End. Step 16 Figure 9b 17. Remove the TCU from the vehicle. Refer to the Electronic Service Manual (ESM), section AV–Audio, Visual & Navigation System, for removal information. Step 18 must be performed AFTER the original TCU is removed from the vehicle and BEFORE the replacement TCU is installed. 18. Write down the following information: a) VIN. LABEL ON TCU b) International Mobile Equipment Identity Number (IMEI) of the original TCU. This number is located on the TCU. c) IMEI Number of the replacement TCU. This number is located on the TCU. d) Serial Number of the replacement TCU. This number is located on the TCU. Figure 10b 12/21 NTB15-049h 19. Install the replacement TCU into the vehicle. Refer to the ESM, section AV–Audio, Visual & Navigation System, for installation information. 20. Perform steps 1-7, beginning on page 9, to access Work Support. 21. Select WRITE VIN (SAVED DATA). NOTE: If VIN DATA could not be saved in step 15, proceed to Manually Enter VIN Data (if needed) on page 21. Step 21 Step 22 22. Select Start. Figure 11b 23. Select Start. Step 23 Figure 12b 13/21 NTB15-049h 24. Select End. 25. For Altima, Maxima, and Titan vehicles ONLY: Perform Intelligent Key registration for all customer keys. Step 24 NOTE: The Remote Engine Start and Stolen Vehicle Locator features (if so equipped) of NissanConnectSM Services will not function if Intelligent Key registration is not completed. Figure 13b Step 26 must be performed AFTER all customer Intelligent Keys have been registered (step 25, Altima, Maxima, and Titan vehicles ONLY). 26. Call SiriusXM at 1-844-631-2928. (Hours of operation are listed below.) During this call: You will be asked for your name, dealership name, and all of the information collected in step 18. The Call Center agent will de-register the original TCU and register the replacement TCU. 27. Wait for the SiriusXM Call Center agent to call back, confirming TCU registration. This step may take 1-2 hours. TCU registration does not enroll the customer in NissanConnectSM Services. NOTE: The TCU will not be able to communicate with the NissanConnectSM Services Data Center if step 26 and 27, above, are not completed. SiriusXM Call Center – Hours of Operation (Eastern Time Zone) Monday thru Friday: 8 A.M. – 11 P.M. Saturday: 8 A.M. – 8 P.M. Holidays: 8 A.M. – 8 P.M. 14/21 NTB15-049h Step 28 must be performed AFTER the SiriusXM Call Center agent has called back, confirming TCU registration (see step 27, on the previous page). 28. Turn ON the TCU. a. Connect the C-III plus VI to the vehicle. b. Set the parking brake and confirm the ignition is ON. c. Launch C-III plus on the CONSULT PC. d. Select Diagnosis (One System). Step 28d Figure 14b e. Select Telematics on page 2 of the all systems list. Step 28e Figure 15b 15/21 NTB15-049h f. Select Work Support. Step 28f Figure 16b g. Select TCU ACTIVATE SETTING. Step 28g h. Select Start. Step 28h Figure 17b i. Select Start. Step 28i Figure 18b 16/21 NTB15-049h j. Select ON to turn ON the TCU. Step 28j k. Select END. Step 28k Figure 19b l. Select Start. Step 28l Figure 20b m. Confirm “On” is displayed in the Current status field. Step 28m Figure 21b 17/21 NTB15-049h 29. Check for TCU cellular reception. NOTE: It may take up to 3 minutes for the vehicle icon to turn white after the ignition is turned ON. Check TCU cellular reception – Maxima and GT-R: If vehicle icon is white, vehicle has cellular reception. Check for cellular reception If vehicle icon is gray and has a red slash through it, move the vehicle to a different location with good reception. Figure 22b Check TCU cellular reception – Altima, Rogue, Sentra, and Titan: If vehicle icon does not have a white slash through it, vehicle has cellular reception. Check for cellular reception If vehicle icon does have a white slash through it, move the vehicle to a different location with good reception. Figure 23b 18/21 NTB15-049h 30. Press the Info or APPS button. Figure 24b 31. Select NissanConnect Services. Figure 25b 32. Select Connected Search. Figure 26b 19/21 NTB15-049h 33. Enter a POI (Point of Interest) location, and select “OK” or “Search”. Example: “Starbucks” Figure 27b 34. Confirm the POI location displays. If the “Connected Search” does not complete successfully, call SXM support at 1-844-631-2928. Figure 28b 35. Turn the ignition OFF. 20/21 NTB15-049h Manually Enter VIN Data (If step 15 on page 11 was unsuccessful) 1. Select WRITE VIN (MANUAL INPUT). Step 1 Step 2 2. Select Start. Figure 1c 3. Enter the VIN. a) Touch the VIN (1ST TIME) input field and type in the VIN. Step 3c b) Touch the VIN (2ND TIME) input field and type in the VIN again. Step 3a c) Select Start. Figure 2c 4. Select End. Step 4 5. Perform steps 25-29, beginning on page 14. Figure 3c 21/21 NTB15-049h