TT219

Volume 219
219 -- March,
March, 2016
2016
Volume
In This
This Issue...
Issue...
In
speeds can
can cause
cause deposits
deposits to
to form
form in
in the
the fuel
fuel
speeds
system and
and engine,
engine, resulting
resulting in
in poor
poor starting
starting
system
and
poor
acceleration.”
and poor acceleration.”
Vehicle Technical
Technical Information
Information
Vehicle
During colder
colder months,
months, especially
especially when
when
During
reformulated gasoline
gasoline is
is used,
used, some
some
reformulated
customers
have
reported
extended
crank
customers have reported extended crank
times
and
hard
starting
concerns.
In
many
times and hard starting concerns. In many
cases dealers
dealers have
have been
been unable
unable to
to duplicate
duplicate
cases
the
concerns.
If
a
customer
reports
this
the concerns. If a customer reports this
condition
and
standard
diagnosis
does
not
condition and standard diagnosis does not
reveal aa cause,
cause, ask
ask the
the customer
customer where
where
reveal
their
fuel
is
being
purchased
and
driving
their fuel is being purchased and driving
habits. After
After reviewing
reviewing this
this information
information with
with
habits.
the
customer,
suggest
a
Top
Tier
gasoline
the customer, suggest a Top Tier gasoline
be used
used and,
and, as
as necessary,
necessary, recommend
recommend aa
be
genuine Mitsubishi
Mitsubishi cleaning
cleaning additive
additive as
as found
found
genuine
in
p/n
A991ZC1X01.
Visit
www.toptiergas.
in p/n A991ZC1X01. Visit www.toptiergas.
com/retailers/ for
for the
the current
current listing
listing of
of Top
Top
com/retailers/
Tier gasoline
gasoline retailers.
retailers.
Tier
Vehicle Technical
Technical Information
Information ........1
........1
•• Vehicle
Techline Information
Information ......................
...................... 66
•• Techline
MEDIC Information
Information .......................
....................... 66
•• MEDIC
•• Tech
Tech Training
Training News
News &
& Schedule
Schedule ...
... 77
Tips from
from the
the Toolman
Toolman .................
................. 13
13
•• Tips
•• Bulletin
Bulletin Review
Review ............................
............................ 19
19
NOTE: The
The ümark
ümark indicates
indicates an
an article
article is
is
NOTE:
being repeated
repeated from
from aa previous
previous issue
issue of
of
being
Tech Talk
Talk due
due to
to the
the subject’s
subject’s importance.
importance.
Tech
TT
TT
GROUP 13
13
GROUP
Fuel
Fuel
TRACKINGFALSE
CAUSING
DEVICE
DTCs
INSERTED
2014-2015IN
INMirage
DLC
TRACKING
DEVICE
INSERTED
DLC
DTCtracking
Error
P1797
Malfunction)
devices
the
before
P1590
in
continuing
(G
are
Torque
Sensor-Brake
plugged
(TCM
device
candiagnosis.
Reduction
be
tointo
and
ECM
set
the
Pressure
erase
Communication
when
Request)
DLC.allRemove
tracking
Sensor
DTC’s
and
CAUSING
FALSE
DTCs
2014-2015
Mirage
DTC P1590 (TCM to ECM Communication
POORinSTARTING
DUE TO LOW
QUALITY
Error
Torque Reduction
Request)
and
GASOLINE
2013-2015
Outlander
Sport/RVR
P1797 (G Sensor-Brake Pressure Sensor
The following paragraphs
directly
from
Malfunction)
can be setcome
when
tracking
the Owner’s
Manualinto
andtheaddresses
Poor
devices
are plugged
DLC. Remove
Quality
Gasoline:
the tracking device and erase all DTC’s
before
continuing
diagnosis.
“Poor-quality
gasoline
can cause problems
DTCs P0420
P0420 and
and P0421
P0421 DUE
DUE TO
TO HIGH
HIGH
DTCs
SULFUR CONTENT
CONTENT GASOLINE
GASOLINE 20132013SULFUR
2015
Outlander
Sport/RVR
-The
following
2015 Outlander Sport/RVR -- The following
paragraph comes
comes directly
directly from
from the
the Owner’s
Owner’s
paragraph
Manual
and
addresses
Poor
Quality
High
Manual and addresses Poor Quality // High
Sulfur Gasoline:
Gasoline:
Sulfur
“Gasoline sold
sold in
in parts
parts of
of the
the country
country other
other than
than
“Gasoline
California is
is allowed
allowed to
to have
have aa higher
higher sulfur
sulfur
California
content.
Using
such
gasoline
could
adversely
content. Using such gasoline could adversely
affect the
the vehicle’s
vehicle’s catalytic
catalytic converter
converter and
and
affect
cause the
the engine
engine malfunction
malfunction indicator
indicator
cause
(“SERVICE
ENGINE
SOON”
or
“Check
(“SERVICE ENGINE SOON” or “Check
engine light”)
light”) to
to come
come on.
on. Illumination
Illumination of
of this
this
engine
indicator
while
using
high-sulfur
gasoline
indicator while using high-sulfur gasoline
does not
not necessarily
necessarily mean
mean the
the vehicle’s
vehicle’s
does
emission-control system
system is
is malfunctioning.
malfunctioning.
emission-control
such as poor starting, stalling during idling,
POOR
STARTING
DUEand
TOpoor
LOW
QUALITY
abnormal
engine noise,
acceleration.
GASOLINE 2013-2015 Outlander Sport/RVR
“Repeatedly
shortcome
distances
low
The
following driving
paragraphs
directlyatfrom
the Owner’s Manual and addresses Poor
Quality Gasoline:
“Poor-quality gasoline can cause problems
such as poor starting, stalling during idling,
abnormal engine noise, and poor acceleration.
Your authorized
authorized Mitsubishi
Mitsubishi Motors
Motors dealer
dealer
Your
may
suggest
you
try
using
a
different,
lowermay suggest you try using a different, lower-
“Repeatedly driving short distances at low
1
11
285332_TechTalk NL.indd 1
3/17/16 12:04 PM
sulfur brand of unleaded gasoline to determine
whether the problem is fuel-related.”
During the colder months, especially when
reformulated gasoline is used, dealers report
DTCs P0420, P0421 and P0137 for catalytic
converter and O2 sensor concerns. In many
cases, testing of returned parts has revealed
no trouble with the function of these parts. If
a customer reports the MIL illuminated due
to the subject DTCs for catalytic converter or
O2 sensor operation, has no drivability issues
and no faults can be found with standard
diagnosis, please ask the customer where
their fuel is being purchased. After recording
the DTCs, Mode $06 and FFD, clear the
DTCs and suggest that a Top Tier gasoline
be used for several tanks if they have not
regularly used Top Tier gasoline. If these
DTCs are eliminated after switching to a Top
Tier gasoline then previous gasoline with a
high sulfur content was likely the cause.
GENERIC PCM REPLACEMENT (20062009 Raider Truck). Technicians are reminded
to consult TSB-06-13-010 for the detailed
procedure.
TT
GROUP 15
Intake and Exhaust
EXHAUST HEAT SHIELD SERVICE PARTS
AVAILABILITY -- 2013 and newer Outlander
Sport/RVR. Several of the exhaust pipe
heat shield components are now available
as service parts. When repairing a vehicle
for a noise due to a loose heat shield, do not
replace the center exhaust pipe with catalytic
convertor if the heat shield can be serviced
separately. Consult CAPS for further details.
Do not replace any related parts until
the customer has used Top Tier gasoline
for at least 3 tank refills. Top Tier
Detergent Gasoline helps drivers avoid
lower quality gasoline which can leave
deposits on critical engine parts, affect
in-use emissions, and reduce engine
performance.
Visit www.toptiergas.com/
retailers/ for the current listing of Top Tier
gasoline retailers.
MIL ON, DTCs FOR VARIABLE VALVE
TIMING CODES P0010, P0011, P0013,
P0014, P0016, OR P0017 -- 2013-2015
Outlander Sport/RVR. Remove the intake
and exhaust oil control valves and inspect
for contamination in the mechanical portion
of the valve. If debris is found, use a dental
pick or similar tool to remove it from all 5 oil
passages. See drawing at upper right.
TT
GROUP 23
Automatic Transmission
CVT SELECTOR LEVER POSITIONING
and ACCELERATOR PEDAL OPERATION
All vehicles equipped with CVT Transaxles.
There have been reports of CVT transaxle
damage caused by moving the selector lever
before the vehicle reaches a complete stop.
If the selector is placed in R while the vehicle
Confirm the solenoids’ electrical operation
by performing Actuator Test (Item No. 17) as
detailed in Group 13A before reinstalling the
intake and exhaust oil control valves.
2
to the procedure in Service Manual Group
35 under STEERING WHEEL SENSOR
CALIBRATION. After recalibration, test drive
the vehicle again to confirm the DTC does
not return. If the DTC returns, follow the
procedure in the Service Manual.
is moving forward (without coming to a
complete stop), transaxle damage can occur.
Likewise, the selector being placed in D while
the vehicle is backing up (without coming to a
complete stop) can cause transaxle damage.
Moving the selector lever from P to R or N
to D with the accelerator pedal depressed
will cause harsh engagement and transaxle
damage.
Many warranty return parts have been
evaluated by the supplier with no problems
identified with the returned sensors.
AFTERMARKET INCANDESCENT and/or
LED BULBS - All vehicles without factory LED
bulbs - Be certain to verify the brake lamp bulbs
when diagnosing DTC P0703 (Malfunction
of Stoplight Switch). Customers sometimes
install aftermarket lamp assemblies and/or
LED bulbs which alters the brake light circuit
resistance. Based on the incorrect voltage
drop which results from the resistance
change, diagnosis leads to replacing brake
light switches or ECU’s unnecessarily without
fixing the problem.
TT
GROUP 42
Body
KOS OUTSIDE DOOR LOCK PUSH
BUTTON SWITCH NOT FUNCTIONING –
2013-2015 Outlander Sport/RVR. The LH
and RH outside door lock push button switch
can become stuck against the side of the
door handle cap. This causes the lock button
to not extend above the door handle surface
making the locking function inoperable. This
may be an intermittent condition.
Consult the Owner’s Manual, section 9
(Vehicle Care and Maintenance) to verify
the correct light bulbs are installed before
beginning P0703 diagnosis. If it’s not readily
available in the glove box, technicians can
visit
www.mitsubishicars.com/owners/
service/manuals for the specific Owner’s
Manual needed.
Repair: Remove the outside door handle
cap from the door assembly per the following
instructions. Open the door and remove the
round black sticker adjacent to the outside
door handle from the rear face of the door
(save for reuse). Loosen the Torx 30 bolt
through the uncovered access hole. The bolt
will not come completely out as it is retained
in the handle assembly by a clip. When the
bolt is loosened, it must be pulled rearward
(magnet) to clear the handle cap attaching
hole. Open the outside door handle half way
and pull the cap straight out. Examine the
surface of the rubber boot to confirm there
are no holes that would allow water into the
switch. Replace the push button switch on
any vehicles with damaged switch boots.
Apply Krytox Weatherstrip Lubricant - MMNA
P/N 04773427 to the side surfaces of the
rubber boot cover. Allow a minimum of 15
minutes of drying time before reassembling.
Only Krytox should be used due to its long
term durability and lack of silicone. Silicone
TT
GROUP 35C
Active Stability Control System
STEERING WHEEL SENSOR (SAS)
DTC C1219 & CALIBRATION 2013-2015
Outlander Sport/RVR. If an Outlander Sport/
RVR exhibits an illuminated ASC Warning
Symbol with DTC C1219 (Abnormality in
Steering Wheel Sensor Signal), test drive
the vehicle to determine if the steering
wheel is straight when driving on a straight
flat road. If the steering wheel appears off
center, perform an alignment. If alignment is
not necessary or an alignment is performed,
recalibrate steering angle sensor according
to the procedure in Service Manual according
3
Install the new o-rings to the outlet fluid
connections and reinstall the outlet to the
pump. If the o-rings are simply dislodged, but
not lost, and they are not cut or damaged,
they can be reused. If it is necessary to
replace the gasket between the fluid tank and
pump, it is available separately (PNC 84233,
p/n 8260A161).
based lubricants can adversely affect the
electrical function of the door latch immediately
below this KOS switch.
TT
GROUP 52B
Supplemental Restraint System
DRIVER’S SEAT SLIDE SENSOR WIRING
HARNESS DAMAGE UNDER DRIVER’S
SEAT with DTC B1556 -- 2013-2015
Outlander Sport/RVR. As published in TIN15-52B-001, MMNA has identified warranty
claims for SRS DTCs B1558 [Occupant
Classification-ECU DTC Present] and B1556
[Driver’s Seat Slide Sensor Malfunction
(Occupant Classification-ECU)] with OCM
DTC B1B8D [Driver’s Seat Slide Sensor
Open Circuit]. Additional OCM DTCs that
may also be present are: B1B8C [Driver’s
Seat Slide Sensor Circuit Performance] and
B1B8E [Driver’s Seat Slide Sensor Short
Circuit].
TT
GROUP 51
Exterior
üWASHER PUMP LEAKING AT FITTINGS
2013-2015 Outlander Sport/RVR. If you find
leakage at the washer pump forward of the
right front tire, or the washer is inop, check if
the washer pump fluid inlet/outlet assembly
has become dislodged from the pump (refer
to Group 51 - Exterior —> Windshield Wiper
and Washer for information). Confirm the
o-rings on the pump outlets are in place. If
o-rings are missing, it is NOT necessary to
replace the entire washer pump. Though
not available from your facing PDC, suitable
replacements can be sourced locally using
o-rings made of EPDM (Ethylene Propylene
Diene Monomer) rubber, with an I.D. of
4.8mm and a material cross section of 1.9mm
(NAPA p/n - 727-2602).
During diagnosis, technicians should check
for damage to the driver’s seat slide position
sensor harness in the location shown below.
4
If a damaged harness is found, DO NOT
replace the front seat adjustor or SRS ECU
for this condition. The harness is now shown
in CAPS and is available as P/N 6979A429.
NOTE: On MUT-III, the SRS DTC B1556 is
defined as “Drivers seat position SW fail”.
Additionally, wiring for the seat belt buckle
switch, heated seat, and power seat motor (if
equipped) are found in the same under-seat
location as the harness for the driver’s seat
slide sensor. MMNA has identified claims
for inoperative function or DTCs for the seat
belt buckle switch (SRS DTC B1527 [Open],
or B1528 [Short]), heated seat, and power
seat motor that could also be related to wiring
concerns under the driver’s seat area. These
components are not serviced with the front
seat adjustor and are available separately
as identified in CAPS. Please inspect these
harnesses if inoperative functions or DTCs
exist for the driver’s seat belt buckle switch,
heated seat, and/or power seat.
Repair Procedure: Remove the Park Assist
switch from the panel. Add a 3M tape or
equivalent onto the left side of switch (as
shown above). Dimensions: L 20mm x W
10mm and thickness of 1.5mm
TT
GROUP 54
Chassis Electrical
FRONT AND REAR ACCESSORY PARK
ASSIST
SWITCH
INTERMITTENTLY
STICKS -- 2016 Outlander. The Park Assist
switch (located on the far left side of the
vent panel) may intermittently stick when
depressed. The left side switch slot wall
support is thin/slanted allowing the switch to
sit at an angle when fully inserted. NOTE:
Replacing the vehicle vent panel with a new
part will not resolve the concern.
5
DOOR SPEAKER REPLACEMENTS -- All
Vehicles. Technicians are reminded that
a completed Door Speaker check sheet is
required whenever a speaker is replaced.
See TSB 15-54-004 for additional information
and a copy of the check sheet.
Reinstall switch and verify proper operation.
Verify switch is secured by the 2 locking tabs.
NOTE: The Park Assist switch fits slightly
proud compared to the other switches in the
vent panel. This is normal.
WINDSHIELD
WIPER
MOTORS
-Outlander Sport/RVR. Dealers are asked to
submit a Product Quality Report (PQR) for
windshield wiper motor concerns on vehicles
built after 8/8/2014.
TT
HOURS OF OPERATION:
Monday - Friday 6:30am-3:30pm
Pacific Time
TECHLINE
(800) 446-6064
Techline is closed every THURSDAY
from 9:30-10:30 for a staff meeting.
Addition of an Interactive Voice Response (IVR) – Effective 3/1/2016
• Enables dealership personnel to obtain frequently requested information quickly by not
having to wait to speak to a Techline agent
• Simple and easy to understand prompts
• Allows Techline agents to address the more complex issues faster
If the information from the IVR system is not sufficient or related to the call, the phone
system will route the caller into the Techline Que where the usual in-person phone
assistance will be available.
Expanded Techline Hours – Effective 3/7/2016
• Techline will be open Monday - Friday: 6:30 AM to 3:30 PM (Pacific Time)
• Elimination of the 11:30 AM to 12:30 PM (Pacific Time) closing
TT
HOURS OF OPERATION:
Monday - Friday 7:00am-4:00pm
Pacific Time
MEDIC
(800) 846-7575
MEDIC Hotline will assist with MEDIC &
Scan Tool hardware or software issues.
6
TECHNICAL
TRAINING
f
stuf
w
o
H
ks.
wor
NEWS and
INFORMATION
MitsubishiAcademy.com
Recently Launched Courses and Technician Quiz #1 for 2016
• 2017 Mirage New Model Training for Technicians and Shop Foremen (170NM) - Web-based course
• 2016 Outlander NM Training for Technicians and Shop Foremen (160NM) - Web-based course
• Scan Tool Viewer 4 (STV4) - Instructor led course
• MEDIC4 (MED4) - Instructor led course
• Manual Transmission Fundamentals (MTFW) - Web-based course
• Manual Transaxles, Transfer Cases, and Differential Controls (MTT2) - Instructor led course
• TQ0116 - Technician Quiz # 1 for 2016
2017 Outlander PHEV (Plug-in Hybrid Electric Vehicle)
This all NEW vehicle is launching 3rd quarter of this year. PHEV technician training will
consist of web-based and classroom instruction. Similar to i-MiEV, PHEV training will require
technicians complete prerequisite courses listed below before enrolling in the classroom
course conducted at Mitsubishi technical training centers.
• Electrical Systems Fundamentals (ES1W)
• Electrical Systems 2 Instructor led course (ES2)
• Advanced Electronic Service Procedures (AESP)
• Scan Tool Viewer (STV, STV3, or STV4)
• MEDIC 3 web-based course (ME3W)
• MEDIC 4 Instructor led course (MED4)
ASE Certification
The 2016/2017 Diamond Pro Technician Recognition Program will again include ASE
certification for Master and Master Elite technicians. To ensure your ASE results are properly
recorded in the Mitsubishi Academy, follow the steps listed below after logging in to the ASE
website. Your Mitsubishi Academy User Name must match the Company-Assigned ID as
listed on the ASE website.
1) Log on to the ASE website using your ASE User Name and Password.
2) In the blue banner near the top of the screen, Click Employer Information.
3) Confirm your Mitsubishi Academy User Name is shown as the Company-Assigned ID.
If it is correct, click log off.
4) If your Mitsubishi Academy User Name is not shown, click Add Company-Assigned ID.
This is your Mitsubishi Academy User Name. (If your Mitsubishi Academy User Name is
incorrect, click Edit to correct it.)
5) Choose Mitsubishi from the Company drop down menu and enter your Mitsubishi
Academy User Name. Click the Submit button.
6) Confirm the correct information has been entered and make any changes if needed. If
the information is correct, click Logout.
7
TECHNICAL
TRAINING
ming
Upco es.
s
clas
TRAINING CENTER
SCHEDULE
March 2016 - April 2016
Always check MDL for schedule updates. Since Mobile Training does not appear on calendars below, contact your District Parts & Service
Manager for information about Mobile Training in your area.
New Jersey Training Center - Eastern Zone
Atlanta Training Center - Eastern Zone
M
T
29
March
W
1
2
Th
3
F
M
28
4
April
T
W
29
30
Th
31
M
F
T
March
W
Th
F
M
April
T
W
1
29
1
2
3
4
28
29
30
8
7
8
9
10
11
4
5
6
Th
F
31
1
MFIT2
7
8
9
10
11
CC1
14
15
4
5
6
ES3
16
17
7
ABS2
11
18
12
ES3
13
14
15
14
15
MEVTT
16
17
22
23
24
MTT2
28
29
18
25
19
TC-SST
30
31
20
MED4
25
1
26
21
STV4
27
MFIT2
22
21
22
MEVTT
28
29
28
29
T
29
March
W
1
2
Th
3
F
4
M
28
T
29
April
W
30
Th
31
24
8
9
10
11
4
5
6
7
30
15
16
17
18
11
12
13
14
22
23
24
CVTT
28
29
30
25
18
19
20
1
M
F
T
1
29
1
March
W
1
2
Th
3
7
8
8
9
19
20
21
22
25
26
27
28
29
F
14
15
15
M
4
28
T
21
22
25
26
27
28
21
28
29
Days Code
Prerequisites
AT2T ATFT1 or ATFWE or ATFB
AT3 AT2T
CVTT ATFT1 or ATFWE or ATFB
Antilock Brakes
2
ABS2 ES1W
Electrical Systems 2
Electrical Systems 3
3
2
ES2 ES1W
ES3 ES1W
Advanced Emission Diagnosis
Engine Technology & Diagnosis
Multiport Fuel Injection
3
3
4
Climate Control
2
Engine Performance
Heating & A/C Systems
Th
11
4
5
STV4
6
18
11
12
24
25
18
19
AED ES1W, STV4, MFIT2
EN1 No Prerequisites
MFIT2 ES1W, STV4
CC1
1
TC-SST
7
MED4
17
F
31
8
ES2
13
14
22
23
20
15
21
MEVTT
3
1
2
Electrical Systems
30
AED
40/50 Series Diagnosis & Repair
50 Series 5-speed Diagnosis & Repair
CVT Diagnosis &Repair
Brakes
W
29
MEVTT
ASCF
16
April
MTT2
AT3
10
29
30
MTT2
MEVTT
Automatic Transaxles
15
18
TC-SST
31
14
Dallas Training Center - Western Zone
EN1
21
13
MFIT2
25
31
CC1
14
12
TC-SST
AT2
7
8
ES2
Note the date changes
marked in red above.
California Training Center - Western Zone
M
7
STV4
AT3
MTT2
ASCF
AED
23
11
18
AT2
21
MED4
MACW, ES1W, ME3W, MED4, STV4
31
1
Manual Transaxles & Transfer Cases
Twin Clutch Sportronic Shift Transmission
Vehicle Specific
Eclipse Spyder Convertible Top (Top Stack)
2014 Outlander Technology
Mitsubishi Electric Vehicle Technician Training
Advanced Electronic Service Procedures
Advanced Safety & Convenience Features
MEDIC4
Scan Tool Viewer 4
8
26
27
28
29
MFIT2
TC-SST
Manual Transaxles
Vehicle Diagnostics
25
22
CVTT
Days
Code
Prerequisites
3
2
MTT2 MTFW, ES1W, MED2, MED4, STV4
TC-SST AESP, ES1W, ES2, STV4,
MED2, MED4, ATFWE, MTT2
1
1
2
SP3 No Prerequisites
141 ES1W, MED4, ME3W, STV4
MEVTT AESP, ES1W, ES2, STV4,
ME3W, MED4, 120
1
1
1
AESP
ASCF
MED4
STV4
No Prerequisites
ES1W, ME3W, MED4, STV4
ME3W
No Prerequisites
CVIR
SUCCESS
Schaumburg/Biggers Mitsubsihi,
Schaumburg, IL
A dealer who increased his service business using
the Computerized Vehicle Inspection Report.
Schaumburg Mitsubishi’s CVIR Team: Upper Row- Victor Herrera (Porter), Jack
Walker (Parts Manager), John Dittrich (Parts Counterman), Lupe Alverado (Porter),
Henry Hernandez (Service Advisor), Oswaldo Betancourt (Technician), Kyle Jenkins
(Technician) Lower Row- Joe Cilella (Service Advisor), Paul Babani (Technician), Justin
Rivera (Technician), Keith Becker (Fixed Operations Manager), Mark Bonilla (Technician)
The Computerized Vehicle Inspection Report was a major contributor to a significant increase in
gross parts and labor sales the dealership experienced over the past two years.
According to Keith Becker, Fixed Operations Manager, “The CVIR process is a great avenue to
offer parts and service to our customers in a non-threatening manner. There is a designated
area of the showroom that we use as a place to perform the CVIR presentation. We’ve had
very good feedback, especially using the iPad™ as it demonstrates our dealership embraces
technology. The inspection also has a lot of color and it shows well on the iPad™.”
“Because it is itemized, the customer does not feel overwhelmed. He or she can select certain
items they want performed. The key to our success has been using the last page (comment
section) to list all of the items the technician addressed in the report. Most of the selling happens
on this page.”
“The report works the same way if the customer is not present. They can view the CVIR that was
emailed them, and we can both communicate more effectively.” The report shows not only the
repairs needed, it explains the findings in a way most customers easily understand. In this way,
the report does the talking.
Schaumburg Mitsubishi is yet another dealership boosting their parts and service business while
improving CSI using the Computerized Vehicle Inspection Report.
9
TECHNICAL
INFORMATION
RETRIEVAL
Tips for finding what you
need, when you need it.
It happens all the time. Let’s say you’re faced with a Lancer whose left rear window won’t close
all the way. You remember reading something describing the problem and how to repair it but
where was it? And when? Was it a Tech Talk article or TSB? Read on to discover an easy
way to search for diagnosis and repair information on MEDIC. The key to successful results is
keeping the search broad enough to find all the published articles which might apply.
1) Touch the TIR tab.
2) Touch Model.
3) Choose LANCER (2008 - ) from the drop
down menu.
4) Scroll to the bottom of the screen and
touch Technical Documents.
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5) Since windows are included in the BODY
section, choose 42A from the Service Group
menu.
Leave Document Type empty to broaden the
search to include TSBs, Tech Talk articles,
Recalls, and Campaigns.
6) Scroll down and touch the Search button.
7) In this example, there are several articles
with BODY information on 2008 to current
model Lancer. The needed document is the
second one listed in the search results.
Service Advisors can search for information much the same way without using MEDIC. Navigate
to MDL and choose service tech resources.
1) Then choose Service Information
Search.
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2) Choose LANCER (2008 - ) from the drop
down menu and click Technical Documents.
3) In the Service Group drop down menu,
choose 42A BODY.
4) Click Submit.
5) Search results are grouped by article type.
Click the + sign to expand the directories and
view the articles they contain.
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TIPS FROM
THE
TOOLMAN
How to attach a
Drive Recording to a
Techline Case
1. From the Home screen, touch
System Select.
Start the engine.
2. Choose/Enter the correct vehicle.
Highlight the system being diagnosed and
touch the check mark to continue.
(MFI is used in this example.)
3. Touch Drive Recorder.
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4. Touch Record.
5. From the Available Items list, move the
applicable data items to the Selected Items
list.
Touch the check mark to continue.
6. Place a check mark next to Manual Trigger.
Touch the check mark to continue.
7. Ensure the Sampling Interval is set to 0.
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8. Click the check mark to continue.
9. Change the name of the file using the last
8 digits of the VIN to identify the file (for
example: EZ119957 Drive Record).
EZ119957
10. This screen confirms the recorder settings.
Technician Note:
Since the recording will begin as soon as the
check mark is pressed, wait for the problem
to occur before you trigger the recording.
EZ119957
The Scan Tool records data before and after
the trigger is activated making it easier to
identify the problem circuit or device.
EZ119957
11. As soon as the check mark is touched, the
recording starts and this screen appears.
15
12. After data has been recorded, touch the
Record End button.
13. After the recording has ended, this screen
appears to confirm the recording was saved
to the ToughPad®.
Touch the check mark to continue.
14. To save a permanent record of the Drive
Recording, insert a thumb drive into the side
USB port.
NOTE: If the VCI is connected to the side
USB port, insert the thumb drive into the top
USB port.
15. Touch this icon to move to screen 2/2.
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16. Touch the Save button.
17. Verify the thumb drive is highlighted and touch
the check mark to continue.
At the confirmation dialog box, touch the
check mark to continue.
Technician Note:
If an error occurs indicating the software
cannot find the thumb drive, call the
MEDIC hotline for assistance.
(800) 846-7575
18. Within MEDIC, navigate to MDL.
Choose service > systems > Techline >
Techline System.
19. Enter the last 8 characters of the VIN and
click the Go button.
17
20. Before continuing, verify the correct Techline
case is displayed.
Click the Paperclip symbol (attachment).
22. Using the Browse function, find and attach
the Drive Recording you stored earlier on the
thumb drive (E:\Removable Disk).
23. Click the Upload button to attach the file to
the Techline case.
E:\Mutdata\EZ119957.csv
Technician Note:
For further information about Drive Recordings, see the Scan Tool Viewer 4 (STV4)
Student Guide published on MDL.
MDL > service > tech training > Training Resource Library > Curriculum & New Model Courses
18
BULLETIN
REVIEW
Date Posted
Publication Number
9/11/2015
SC-15-001
9/11/2015
SC-15-002
9/21/2015
TSB-15-00-006
9/21/2015
TSB-15-54-005
10/2/2015
TSB-15-52A-002
10/28/2015
SR-15-011
11/9/2015
TSB-15-42B-001
11/19/2015
TSB-15-23-005
11/19/2015
SC-15-003
Since Tech Talk 218, the following
bulletins have been released.
Publication Title
ON BOARD CHARGER SERVICE
CAMPAIGN
MOTOR CONTROL UNIT SERVICE
CAMPAIGN
CORRECTION TO VIN - SMR
DEW CONDENSATION IN HEADLIGHTS
AND TAILLIGHTS
RATTLE OR TICKING NOISE FROM
GLOVE BOX
SRS WARNING LIGHT ILLUMINATES SAFETY RECALL CAMPAIGN
KOS DTCs B1130, B1138, B1156, B1168,
B1169 DIAGNOSIS - SERVICE MANUAL
REVISION
SLIGHT STUMBLE ON ACCELERATION
Applicable Models
2010 i-MiEV
2012 i-MiEV
2013-16 i-MiEV
All Models
2013-15 Outlander Sport
2012 i-MiEV, 2014 Mirage
2015 Mirage
2015 Outlander Sport
POTENTIAL TRANSMISSION
2015 Outlander Sport
SHUDDER/SURGE - SERVICE CAMPAIGN
ENGINE STALL/PCV HOSE
DISCONNECTION (LOW ENGINE SPEED,
HIGH AMBIENT TEMPERATURE) REVISED
STARTER STAYS ENGAGED AFTER
ENGINE START
EV-ECU SOFTWARE UPDATE FOR
AUDIBLE BRAKE WARNING AND
WARNING LIGHT WITH DTC C2022
2014-15 Mirage
12/9/2015
TSB-15-13-001REVIII
12/9/2015
TSB-15-16-001
12/22/2015
TSB-15-54-006
12/22/2015
SC-15-004
POTENTIAL TRANSMISSION
2016 Outlander
SHUDDER/SURGE - SERVICE CAMPAIGN
1/11/2016
TSB-16-54-001
FUSE HANDS FREE LINK SYSTEM:
UNSTABLE BLUETOOTH CONNECTION
1/28/2016
TSB-16-13-001
2/2/2016
SR-16-001
2/5/2016
TSB-16-52A-001
FRONT SEAT SLIDE RAILS - LOCK
POSITION TIMING NOT SYNCHRONIZED
2/5/2016
SC-16-001
ECM REPROGRAMMING FOR ENGINE
2014-15 Mirage
KNOCKING NOISE - SERVICE CAMPAIGN
2/24/2016
SR-15-009REV
RIGHT PARKING BRAKE CABLE
INTERFERENCE WITH FUEL TANK SAFETY RECALL CAMPAIGN - REVISED
2014-15 Mirage
2012-16 i-MiEV
All Models with FUSE Hands
Free Link
ECM REPROGRAMMING FOR HARD TO
RE-START ENGINE WITH LOW COOLANT 2014-15 Outlander
TEMPERATURE
SRS CONNECTOR CORROSION - SAFETY
2014-15 Mirage
RECALL CAMPAIGN
19
2014-15 Mirage
2014-15 Lancer Evolution
and Ralliart
TIN / ATIN
REVIEW
Since Tech Talk 218, the following
TINs/ATINs have been released.
Date Posted
Publication Number
Publication Title
Applicable Models
2010 i-MiEV OBC SERVICE CAMPAIGN - SC-152010 i-MiEV
001
2012 i-MiEV MCU SERVICE CAMPAIGN - SC-152012 i-MiEV
002
9/11/2015
ATIN-15-SC-001-A
9/11/2015
ATIN-15-SC-002-A
9/14/2015
TIN-15-23-003
CVT-8 AUTOMATIC TRANSAXLE ASSEMBLY CODE 209 RESTRICTION FOR 2016MY
OUTLANDER WITH 2.4L (4-CYL) ENGINE
2016 Outlander w/2.4L Engine
9/15/2015
TIN-15-23-004
COMPLETE CVT-ECU CODING PROCEDURE
WHEN REPLACING CVT-8 TRANSMISSION,
VALVE BODY, OR CVT-ECU
2015 Outlander Sport/RVR and
2016 Outlander Equipped
F1CJC or W1CJC CVT
Automatic Transaxle (CVT-8)
9/23/2015
TIN-15-52B-001
DRIVER'S SEAT SLIDE SENSOR WIRING
HARNESS DAMAGE UNDER DRIVER'S SEAT
2013-15 Outlander Sport/RVR
10/2/2015
ATIN-15-SR-009-A
RIGHT PARKING BRAKE CABLE
INTERFERENCE WITH FUEL TANK - SAFETY
RECALL CAMPAIGN
Certain 2014-15 Lancer
Evolution and Lancer Ralliart
10/20/2015
TIN-15-SR-004-D
VEHICLES AFFECTED BY ABS HYDRAULIC
2006-2009 Eclipse, 2007-09
UNIT SAFETY RECALL CAMPAIGN - "REMEDY
Eclipse Spyder
AVAILABLE" CUSTOMER LETTERS
10/28/2015
ATIN-15-SR-011-A
10/30/2015
TIN-15-23-005REV
11/19/2015
ATIN-15-SC-003-A
12/4/2015
TIN-15-23-006REV
12/22/2015
ATIN-15-SC-004-A
2/5/2016
ATIN-16-SC-001-A
2/17/2016
ATIN-16-SC-001-B
2/2/2016
ATIN-16-SR-001-A
2/12/2016
TIN-15-SR-004-E
2/12/2016
TIN-16-00-001
2/24/2016
ATIN-15-SR-009-B
SRS WARNING LIGHT ILLUMINATES - SAFETY Certain 2012 i-MiEV and 2014
RECALL CAMPAIGN
Mirage
2015 Outlander Sport/RVR
Equipped with 2.0L Engine and
REPROGRAMMING OF CERTAIN NEW
F1CJC or W1CJC CVT
VEHICLES IN DEALER STOCK: REVISED
Automatic Transaxle (CVT-8)
POTENTIAL TRANSMISSION
2015 Outlander Sport
SHUDDER/SURGE SERVICE CAMPAIGN
2016 Outlander Equipped with
2.4L Engine and F1CJC or
REPROGRAMMING OF CERTAIN NEW
W1CJC CVT Automatic
VEHICLES IN DEALER STOCK
Transaxle (CVT-8)
POTENTIAL TRANSMISSION
2016 Outlander
SHUDDER/SURGE SERVICE CAMPAIGN
ECM REPROGRAMMING FOR ENGINE
2014-15 Mirage
KNOCKING NOISE - SERVICE CAMPAIGN
ECM REPROGRAMMING FOR ENGINE
2014-15 Mirage
KNOCKING NOISE - SERVICE CAMPAIGN CUSTOMER LETTERS
SRS CONNECTOR CORROSION - SAFETY
2014-15 Mirage
RECALL CAMPAIGN
VEHICLES AFFECTED BY ABS HYDRAULIC
2006-2009 Eclipse, 2007-09
UNIT SAFETY RECALL CAMPAIGN - "REMEDY
Eclipse Spyder
AVAILABLE" CUSTOMER LETTERS
ELECTRICAL INSULATION GLOVES
RIGHT PARKING BRAKE CABLE
INTERFERENCE WITH FUEL TANK - SAFETY
RECALL CAMPAIGN - REVISED
All i-MiEV Vehicles
2014-15 Lancer Evolution and
Lancer Ralliart
© 2016 Mitsubishi Motors North America, Inc.
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com).
20