02-164

6/1/2021
Aftersales Service - Vehicle Service Bulletin
02-164 - Model 536, 537 and 548 Camouflage Wrap
Removal
5/27/2021
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02-164
Section
Cab Exterior - 02
Subject
Model 536, 537 and 548 Camouflage Wrap Removal
Date
5/27/2021
Whats New Abstract
Non-Safety Campaign - Model 536, 537 and 548 Camouflage Wrap Removal
Condition
A vinyl camouflage wrap was applied to new model 536, 537 and 548 cabs built during the validation
phase of the new product launch. The purpose of the wrap was to protect the confidentiality of the trucks
until the unveiling.
Chassis Affected
21 US / 1 Canada - Model 536, 537 and 548 vehicles built from 6/30/2020 through 1/29/2021 and
equipped with the camouflage wrap.
Action
Campaign
Service all chassis affected that enter your dealership, even if the customer has no issue with the
chassis.
1. Review the attached chassis list for your dealer code and schedule your customer(s) for service if
their chassis is on the list.
2. If you are not using SmartLINQ Service Management to start repair orders, review SIR for
“Complete” next to the “02164” campaign code prior to performing this repair.
3. Follow the procedures below remove the camouflage wrap.
Warranty
Through Standard Warranty, any applicable Extended Warranty or for repairs completed by 6/01/2021,
whichever is greater, Peterbilt will pay for parts at dealer net plus applicable mark-up and labor:
2.6 hours labor to remove the vinyl camo wrap from a medium duty cab. This time includes removing and
reinstalling all components necessary for access. File a long form claim and reference campaign 02164.
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6/1/2021
Aftersales Service - Vehicle Service Bulletin
Take-Off Parts Disposition: N/A
PRWS CLAIM CODING
Campaign 02164 Campaign
Code:
Type
Field Repair
Claim
Truck Repair Type
Category:
Proactive
Customer 173
Concern
Code
Causal Code A1
Corrective 25
Action
Code
Responsibility Camp
Code:
Failure
Location
002033008
Causal Part
Supplier
Code
N/A
L29-6257
SRT Code
002-164:
2.6 hours to
remove vinyl
wrap and clean
surfaces from
Medium Duty
cab. Includes
component R&R
for access and
installation of a
CARB label if
necessary.
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Aftersales Service - Vehicle Service Bulletin
DWC CLAIM CODING
002-033Failure
008
Location:
Failure
Type:
SRT
Code:
700
Work
Accomplished:
Responsibility
Code:
002-164:
2.6 hours Claim Type:
to remove
vinyl wrap
and clean
surfaces
from
Medium
Duty cab.
Includes
component
R&R for
access
and
installation
of a CARB
label if
necessary.
69
09
C
Parts
The following parts are available from PACCAR Parts.
Quantity
Part
Number
Description
1 if
necessary
Y531075
MX ONLY - Clean Idle Label
As
needed
Source
Locally
Citrus cleaner as
recommended by 3M.
The following parts are NOT available from PACCAR parts. If needed, please source from Cummins.
Quantity
Part
Number
1 if
5259894
necessary
Description
CUMMINS ONLY – Clean
Idle Label
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Aftersales Service - Vehicle Service Bulletin
Procedure
Please follow your dealership's safety procedures and precautions to ensure the vehicle can be safely
repaired and maintained.
Refer to the procedure on the 3M website for guidance on the removal of films and sheeting.
If a Clean Idle Label was installed on the outside of the vinyl wrap, refer to the steps below. The Clean
Idle label has a tamper-proof design and cannot be reused.
1. Refer to the Parts section for the appropriate label part number according to engine.
2. Clean the surface of residue and place the label in the location shown in Figure 1.
3. Take a photo of the installed label and attach it to the warranty claim.
Figure 1
Attachments
Chassis List
Customer Letter
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