K437NAS1

K437NAS1
TECHNICAL BULLETIN
12 DEC 2016
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by
trained, professional Technicians with the knowledge, tools, and
equipment required to do the job properly and safely. It informs
these Technicians of conditions that may occur on some vehicles, or
provides information that could assist in proper vehicle service. The
procedures should not be performed by 'do-it-yourselfers'. If you are
not a Retailer, do not assume that a condition described affects your
vehicle. Contact an authorized Jaguar service facility to determine
whether this bulletin applies to a specific vehicle.
INFORMATION
SECTION:
415-00
SUBJECT/CONCERN:
Service Action: InControl Touch Pro Phase 2.5 Software Update
AFFECTED VEHICLE RANGE:
MODEL:
MODEL
YEAR:
VIN:
ASSEMBLY
PLANT:
APPLICABILITY:
XF (X260)
20162017
Y00124
Onwards
Castle
Bromwich
Vehicles With:
InControl Touch Pro
XJ Range
(X351)
20162017
V90866
Onwards
Castle
Bromwich
Vehicles With:
InControl Touch Pro
XE (X760)
2017
921222
Onwards
Solihull
Vehicles With:
InControl Touch Pro
F-PACE
(X761)
2017
046166
Onwards
Solihull
Vehicles With:
InControl Touch Pro
MARKETS:
NAS
CONDITION SUMMARY:
SITUATION:
Jaguar Land Rover have developed the latest software upgrade in
response to customer feedback on the performance of the
InControl® Touch Pro™ system. Some customers may have
experienced infotainment issues and this software upgrade is
designed to enhance the robustness of the following features and
functions:
• Satellite Digital Audio Radio Service (SDARS) - lock up, audio
loss
• Infotainment Master Controller (IMC) - resets, blank Screens,
and poor system performance
• CD - ripping/playback issues
• Camera - frozen camera image on screen when reverse
selected and camera stability issues
• Media Player - crash, library track select fails, USB Source
reliability
• Phone and Bluetooth™ - connection and contacts download
issues
ACTION:
Retailers are required to HOLD affected new vehicles that are
within your control and refrain from releasing the vehicles for new
vehicle sale pending completion of the Service Instruction detailed
in this Technical Bulletin. Unsold vehicles should have this
performed as part of the Pre-Delivery Inspection (PDI) process but
must have it completed prior to vehicle handover to the customer.
Affected vehicles already in the hands of customers should be
updated at the next available opportunity.
PARTS:
No parts required.
SPECIAL TOOLS:
Jaguar Land Rover-approved Midtronics Battery Power Supply
Jaguar Land Rover-approved diagnostic tool with latest SDD
software, Calibration File, and InControl© Touch Pro™ Software
Jaguar Land Rover-approved USB memory device DTSE9G2/32GB
OPTION CODES
PROGRAM
CODE
OPTION
CODE
DESCRIPTION
MODEL
K437
B
InControl
Touch Pro Without RSE Configure IMC
All
K437
C
InControl
Touch Pro Without RSE Configure IMC
Drive in/drive
out
K437
F
K437
SRO
TIME
(HOURS)
PARTS
/SUNDRY
CODE
86.98.44.01
2.0
-
All
86.98.44.01
10.10.10
2.0
0.20
-
InControl
Touch Pro With RSE Configure IMC
and ISC
XJ only
86.98.44.02
2.50
-
G
InControl
Touch Pro With RSE Configure IMC
and ISC
Drive in/drive
out
XJ only
86.98.44.02
10.10.10
2.50
0.20
-
K437
K
InControl
Touch Pro Without RSE Configure IMC
Update CCF
XF VIN
Range
Y24769
Y42791
only
86.98.44.01
86.99.94
2.0
0.20
-
K437
L
InControl
Touch Pro Without RSE Configure IMC
Update CCF
Drive in/drive
out
XF VIN
Range
Y24769
Y42791
only
86.98.44.01
86.99.94
10.10.10
2.0
0.20
0.20
-
Normal Warranty policies and procedures apply.
SERVICE
INSTRUCTION:
NOTE:
This action will result in the navigation journey ETA share
contacts being deleted from the system. Please inform
customers that any contacts previously stored in the
navigation system (not phone contacts) will need to be reentered upon completion.
1
CAUTIONS:
Make sure that the Jaguar Land Rover-approved
diagnostic equipment is connected to the internet
at least once every 24 hours.
This procedure requires DVD148.00 and Calibration
File 256, InControl Touch Pro Software 004.01
loaded or later and the Vehicle Communication
Interface (VCI) on the latest level as per VCI
Update Instructions available on TOPIx.
If a DA VCI device is used for the update, it MUST
be on a firmware level of 63 or later.
F-PACE, XE, XF: this software update is split into
two separate procedures and it may require an
update to the Gateway Control Module (GWM) first,
depending on the software level (reference Step 6).
Battery support unit: it is extremely critical to use a
battery support unit and have a vehicle with a
battery that has a good state of health to start. The
battery support unit must also be in proper working
condition to be able to supply 13v consistently. If
the voltage is compromised during the installation
of software, the IMC may switch off.
The software transfer process can take some time,
please be patient. The vehicle ignition will turn
'OFF' during this transfer which is normal - do not
touch the Start/Stop button unless instructed to do
so.
Before commencing, make sure that the
Infotainment screens display the “Home” screen
with the ignition ‘ON’. If not (i.e the display screens
show the leaper or the front screen is blank), lock
the vehicle and leave for 5 minutes, then unlock the
vehicle. Switch the ignition ‘ON’ and check the
display screens again.
Once downloading it is extremely critical NOT to
disturb the Data Link Connector (DLC) connection.
Any interruption in connection between VCI and the
DLC connection will result in a failure and may not
be recoverable.
NOTES:
F-PACE, XE, XF: after the GWM programming
occurs, a functional CAN reset is sent to the
vehicle. The very next step in the process then
begins to run Variant Configuration to the IMC. If
the Technician is too fast and is pressing “Green
Tick” boxes to push the process along, the Variant
Configuration process will fail as the IMC is not fully
booted. Anytime the tool is advising to “turn the
ignition ON” the technician must pay attention and
switch the ignition ON AND wait for the IMC to fully
boot up. The IMC in general takes 90 seconds for
full operation. A good check point is pressing the
'Audio' button and then pressing the Source button.
When the IMC is booted all available sources will be
displayed on the Source Selection screen. At this
time the continue button can now be pressed.
If a failure occurs when the retry is attempted the
technician must switch the ignition back ON and
wait a minimum 90 seconds until the IMC is booted
up.
Connect the Jaguar Land Rover-approved battery support
unit.
2
CAUTION:
Disconnect any customer USB devices that are
connected in any of the vehicle front and rear USB
ports (as applicable) before connecting the Jaguar
Land Rover-approved diagnostic equipment and
commencing with the software update. After
successfully completing the update and after
disconnecting the Jaguar Land Rover-approved
diagnostic equipment, reconnect the customer USB
devices back to their original location.
Connect the Jaguar Land Rover-approved diagnostic tool to
the vehicle and begin a new diagnostic session, the Jaguar
Land Rover-approved diagnostic tool will read the correct
Vehicle Identification Number (VIN) for the current vehicle.
3
Follow the Jaguar Land Rover-approved diagnostic tool
prompts.
XF (X260) vehicles between Y24769-Y42791 only
4
If the hyperlink is not available, the application can be
found as follows:
Select the 'Service Functions' session Type
From 'Car configuration management - Session
active car configuration selection'
5
Update the vehicle Car Configuration File (CCF) using
ASBUILT data.
All vehicles
6
CAUTIONS:
At the start of this process, the Jaguar Land Roverapproved diagnostic tool will transfer a large
number of files to the Jaguar Land Rover USB flash
drive. These will then be transferred to the vehicle.
The Jaguar Land Rover-approved diagnostic tool
may prompt ‘No Update Required’ in the software
resolution screen. This software does require
updating; select the green tick to continue the
download.
NOTE:
The infotainment screen display will go blank or
change color during this update, this is normal
behavior and is to be expected when the software is
being updated in the InControl Touch Pro control
module.
If the hyperlink is not available, the application can be
found as follows:
2 Select the 'Diagnosis' Session Type.
4 Select the following symptom:
Electrical - Information and entertainment
system - Entertainment system
7 Run and close the 'Datalogger' tool to reveal the
'Extras' tab.
9 Select the 'Extras' tab.
11 From 'Recommendations', run the 'Configure existing
module - InControl Touch Pro' option.
9
NOTE:
At the point of which the Jaguar Land Roverapproved diagnostic equipment is formatting the USB
flash drive and copying over the Phase 2.5 package
to the USB flash drive, the tool will finish and advise
the technician to install the USB flash drive into the
vehicle’s socket. The vehicle’s ignition must be ON,
and the IMC must be ON and fully booted this
process can take up to 90 seconds.
Follow all on-screen instructions until prompted to insert
the Jaguar Land Rover USB flash drive into the Jaguar Land
Rover-approved diagnostic tool. Do as instructed before
proceeding.
10
NOTE:
Make sure the vehicle ignition is ‘ON’, if it is not press
the Start/Stop button to turn it ‘ON’.
Follow all on-screen instructions until prompted to transfer
the Jaguar Land Rover USB flash drive from the Jaguar
Land Rover-approved diagnostic tool to the vehicle as
instructed.
11
Transfer the Jaguar Land Rover USB flash drive into the
vehicle before proceeding on the Jaguar Land Roverapproved diagnostic tool.
12
Follow all on-screen instructions until the application
prompts 'Remove the USB flash drive from the vehicle'.
If the Jaguar Land Rover-approved diagnostic
equipment displays an error, refer to the
TROUBLESHOOTING section below and
complete the relevant action to complete the
update.
13
NOTE:
Make sure the vehicle ignition is ‘ON’, if it is not press
the Start/Stop button to turn it ‘ON’.
Follow all on-screen instructions until the application
completes successfully.
14
If the hyperlink is not available, the application can be
found as follows:
2 Select the 'Service Functions' tab.
4 Run 'Entertainment system - InControl Touch Pro
variant configuration'.
Select the green tick.
15
Select 'Infotainment master controller - Erase and learn
variant configuration'.
1 Select the green tick.
Follow all on-screen instructions until the
application completes successfully.
16
From ‘Recommendations’, scroll to the bottom of the
recommendation tab and run ‘Complete vehicle - Clear all
stored diagnostic trouble codes’
17
Select the Settings icon on the vehicle touch screen, then
select 'all settings', select 'Features', scroll down and select
'Live', select 'Delete Live', select 'Yes' to continue.
18
If the vehicle has navigation journey ETA share contacts
setup, the contacts will need to be deleted. Select
'Navigation' function, select 'Settings' button, select
'Navigation Settings', select 'Edit profile', scroll down and
select 'Contacts', select the 'Edit' button displayed in line
with the contact screen title, Select 'Check all', select
'Delete', confirm 'delete action'.
19
When all of the tasks are complete, exit the current session
by selecting the 'Session' tab and then select the 'Close
Session' option.
20
Disconnect the Jaguar Land Rover-approved diagnostic
equipment, the Jaguar Land Rover battery support unit and
the Jaguar Land Rover-approved USB flash drive from the
vehicle.
21
The process is complete.
TROUBLESHOOTING:
• In the event that an error is experienced during the software
update process, the strategy implemented in the Jaguar Land
Rover-approved diagnostic equipment can identify an error if the
InControl Touch Pro is unable to complete the required process.
• If an error is displayed, refer to the table below and complete
the appropriate Action:
Error CodeConcernAction Required21 - Communication errorBusy
or no response from the module.Select the 'Green Tick' when the
Jaguar Land Rover-approved diagnostic equipment prompts 'Would
you like to retry?'06 - Media not foundUSB flash drive not found in
the vehicle.Remove the USB flash drive from the vehicle and
reconnect again and select the 'Green Tick' when the Jaguar Land
Rover-approved diagnostic equipment prompts 'Would you like to
retry?'If another 06 is still displayed - remove the USB flash drive
and connect to the second USB port available in the vehicle. In the
event that 06 is still displayed, follow all on-screen instructions to
exit the application - complete a battery hard reset and complete
the Configure existing module - InControl Touch Pro application
again.02 - File not foundFile required by the module has not been
found on the USB flash drive due to file transfer issue. Select 'Red
Cross' when the Jaguar Land Rover-approved diagnostic
equipment prompts 'Would you like to retry?' and exit application.
Complete the Configure existing module - InControl Touch Pro
application again.01 - General FailureModule concern.Select the
'Green Tick' when the Jaguar Land Rover-approved diagnostic
equipment prompts 'Would you like to retry?' and follow all onscreen instructions to exit the application.If 01 - General Failure is
displayed again, select the retry option.If the software update is
unsuccessful due to repeated 01 - General Failure - submit a
Technical Assistance (TA) request and include in the heading the
relevant Technical Bulletin/Service Action number related to the
software update. 0A - Invalid signatureCorrupted NGI software
files on the Jaguar Land Rover-approved diagnostic equipment or
USB flash drive. Select 'Red Cross' when the Jaguar Land Roverapproved diagnostic equipment prompts 'Would you like to retry?'
and follow all on-screen instructions to exit the application.
Configure existing module - InControl Touch Pro application again
on the same Jaguar Land Rover-approved diagnostic equipment
machine and use another USB flash drive.If 0A - Invalid signature
error is displayed - the relevant Jaguar Land Rover-approved
diagnostic equipment machine has a corrupt file installed and the
Jaguar Land Rover-approved diagnostic equipment machine would
require F2 recovery procedure and another Jaguar Land Roverapproved diagnostic equipment machine should be used to
complete the update to the InControl Touch Pro.Module recovery
in progress (30 minute process)The software download has failed
and the module is recovering to a previous level. Do not touch the
vehicle.Allow the recovery process to complete fully. Follow all onscreen instructions to exit the application.Complete the Configure
existing module - InControl touch Pro application again.
22
NOTE:
In the event that an error is displayed which is not
listed in the above table, then select ‘Green Tick’
when prompted ‘Would you like to retry?’, if the
update fails to complete successfully.
Submit a Technical Assistance (TA) request in the following
instances:
If the software update fails due to an above
error and the actions do not resolve the concern.
If the software update fails due to error which is
not listed in the above table, and repeated
retries have proved unsuccessful.
When submitting a TA request, include in
the heading the relevant Technical Bulletin
/Service Action number related to the
software update. State the error and
actions completed and attach the relevant
session file to the TA.
23
Submit a Diagnostic Product Quality Report in the following
instances:
If assistance is required to complete the F2
Recovery procedure to the Jaguar Land Roverapproved Diagnostic Equipment.
ERROR CODE
CONCERN
21 Communication
error
Busy or
no
response
from the
module.
06 - Media not
found
USB flash
drive not
found in
the
vehicle.
ACTION REQUIRED
• Select the 'Green Tick' when the Jaguar
Land Rover-approved diagnostic
equipment prompts 'Would you like to
retry?'
1. Remove the USB flash drive from the
vehicle and reconnect again and select the
'Green Tick' when the Jaguar Land Roverapproved diagnostic equipment prompts
'Would you like to retry?'
2. If another 06 is still displayed - remove
the USB flash drive and connect to the
second USB port available in the vehicle.
3. In the event that 06 is still displayed,
follow all on-screen instructions to exit the
application - complete a battery hard reset
and complete the Configure existing
module - InControl Touch Pro application
again.
02 - File not
found
01 - General
Failure
File
required
by the
module
has not
been
found on
the USB
flash drive
due to file
transfer
issue.
Module
concern.
1. Select 'Red Cross' when the Jaguar
Land Rover-approved diagnostic
equipment prompts 'Would you like to
retry?' and exit application.
2. Complete the Configure existing module
- InControl Touch Pro application again.
1. Select the 'Green Tick' when the Jaguar
Land Rover-approved diagnostic
equipment prompts 'Would you like to
retry?' and follow all on-screen
instructions to exit the application.
2. If 01 - General Failure is displayed
again, select the retry option.
3. If the software update is unsuccessful
due to repeated 01 - General Failure -
submit a Technical Assistance (TA)
request and include in the heading the
relevant Technical Bulletin/Service Action
number related to the software update.
0A - Invalid
signature
Corrupted
NGI
software
files on
the Jaguar
Land
Roverapproved
diagnostic
equipment
or USB
flash drive.
1. Select 'Red Cross' when the Jaguar
Land Rover-approved diagnostic
equipment prompts 'Would you like to
retry?' and follow all on-screen
instructions to exit the application.
2. Configure existing module - InControl
Touch Pro application again on the same
Jaguar Land Rover-approved diagnostic
equipment machine and use another USB
flash drive.
3. If 0A - Invalid signature error is
displayed - the relevant Jaguar Land
Rover-approved diagnostic equipment
machine has a corrupt file installed and
the Jaguar Land Rover-approved
diagnostic equipment machine would
require F2 recovery procedure and
another Jaguar Land Rover-approved
diagnostic equipment machine should be
used to complete the update to the
InControl Touch Pro.
Module
recovery in
progress (30
minute process)
The
software
download
has failed
and the
module is
recovering
to a
previous
level.
1. Do not touch the vehicle.
2. Allow the recovery process to complete
fully.
3. Follow all on-screen instructions to exit
the application.
4. Complete the Configure existing module
- InControl touch Pro application again.