Dealer Letter -

Pierce Manufacturing Inc.
AN OSHKOSH CORPORATION COMPANY • ISO 9001:2000 CERTIFIED
2600 AMERICAN DRIVE
POST OFFICE BOX 2017
APPLETON, WISCONSIN 54912-2017
920-832-3000 • FAX 920-832-3208
www.piercemfg.com
December 22, 2014
Pierce Dealer
Field Update Notice # 74B258
Accelerator Pedal
Pierce Manufacturing has determined that a defect which relates to motor vehicle safety exists in certain Quantum custom
fire apparatus models manufactured between 2008 and 2011 equipped with accelerator pedals produced by Williams
Controls. This campaign is now visible on NHTSA’s website.
Issue:
The accelerator pedal assembly may contain springs that may fatigue and break. If the springs break, the accelerator
pedal will not return to idle after being engaged. If this were to happen, the vehicle may crash and possibly cause
injuries to occupants.
To remedy the issue Pierce will replace the accelerator pedal assembly at no charge to the customer.
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Parts are expected to ship the first week of February
0.5 hours labor per truck is allowed for this repair
2 hours travel allowed
A campaign claim must be submitted to Pierce upon completion of the repair
A list of trucks in your area will be found at www.pierceparts.com once customer notifications have been sent. If you have
any questions or concerns about this remedy, contact Pierce Customer Service at 1-888-974-3723.
Jim Carney
Pierce Campaign Coordinator
Phone: 888-974-3723
Fax: 920-832-3260
Email: [email protected]
TO:
FROM:
DATE:
SUBJECT:
«DEALER»
Don Chomic – Director, Product Safety
Kevin Hanegraaf – Director, Aftermarket Support
Jim Michal – VP, Aftermarket Support
December 2014
Recall Notice: 14V-778 – Accelerator Pedal
VEHICLE SAFETY RECALL DEALER NOTIFICATION – IMPORTANT
Pierce Manufacturing has determined that a defect which relates to motor vehicle safety
exists in certain Quantum custom fire apparatus models manufactured between 2008 and
2011 equipped with accelerator pedals produced by Williams Controls.
Pierce has determined that, for certain production lots, the accelerator pedal assembly may
contain springs with a defect caused by the pedal manufacturer’s process that may fatigue
and break. If the springs break, the accelerator pedal will not return to idle after being
engaged. If this were to happen, the vehicle may possibly crash and possibly cause injuries
to occupants.
To remedy the issue Pierce will replace the accelerator pedal assembly at no cost to the
vehicle owner.
The customer is being notified to schedule a service appointment to have the pedal
assemblies replaced for the vehicles included in this recall.
VEHICLES INVOLVED
The vehicles involved are Quantum models between 2008 and 2011. Federal law prohibits
the sale of any of the affected vehicles.
Involved vehicles have been identified by Pierce job numbers and are listed on
Pierceparts.com. Computer listings contain the complete job number, owner name and
address data. Owner name and address data will enable dealers to follow up with owners
involved in this campaign. Pierce has identified these vehicles based on accelerator pedal
ship dates provided by the supplier and the corresponding vehicle build dates.
Pierce Manufacturing
2600 American Drive, Appleton, WI 54912-2017 • (888) 974-3723 FAX (920) 832-3353
DEALER RESPONSIBILITY
It is the dealer’s responsibility to support the customers on the defined list and to encourage
the apparatus owner to schedule a service appointment to replace the pedal assembly.
Please make sure the customer is aware the remedy will be performed by Pierce without
charge.
Thank you for your support and understanding. If you have any questions, please feel free to
contact me at 920-832-3342, or Kevin Hanegraaf at 920-832-3235.
Sincerely,
Don Chomic
Director, Product Safety
Pierce Manufacturing
2600 American Drive, Appleton, WI 54912-2017 • (888) 974-3723 FAX (920) 832-3353