D0E-60116

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Updated 5/15/2013: Number and Identification of Covered Vehicles
To:
All Toyota Dealer Principals, Service Managers, and Parts Managers
Subject:
Limited Service Campaign (LSC) D0E
Certain 2012 – 2013 Model Year Tundra and Sequoia Vehicles
ECM Software Update
In our continuing efforts to ensure the best in customer satisfaction, Toyota is launching a Limited Service
Campaign (LSC) on certain 2012 – 2013 MY Tundra and Sequoia vehicles. This LSC will cover approximately
19,000 Sequoia and 103,000 Tundra vehicles equipped with a 5.7 liter gasoline or 5.7 Liter-Flex Fuel engines.
Background
In the vehicles covered by this LSC, the Engine Control Module (ECM) calibration may cause an emissions
control component called an Air Injection Pump to fail in certain environmental conditions. If this occurs, the
vehicle could enter a “Fail-Safe” Mode (also known as “Limp-Home” Mode). This mode reduces the vehicle’s
power and speed, which could inconvenience an owner and require immediate repair.
Limited Service Campaign (LSC) Remedy
The ECM calibration has been updated to reduce the possibility of this condition occurring. Authorized Toyota
dealer are requested to verify the vehicle’s ECM calibration and, if necessary, update the calibration software at
NO CHARGE to the vehicle owner. If an Air Pump Assembly has failed, it will be replaced at NO CHARGE.
This LSC will be available until May 31, 2016, and will only be available at an authorized Toyota Dealer.
1. Owner Notification Mailing Date
The owner notification will commence in early May 2013, approximately 1 week after the dealer notification.
Toyota tries hard to obtain current customer name and address information from each state through industry
resources when mailing owner letters. In the event your dealership receives a notice for a vehicle that was
sold prior to the LSC announcement, it is the dealership’s responsibility to forward the owner letter to the
customer who purchased the vehicle.
Please note that only owners of the covered vehicles will be notified. If you are contacted by an owner who
has not yet received a notification, please verify eligibility by confirming through TIS prior to
performing repairs. Dealers should perform the repair as outlined in the Technical Instructions found on
TIS.
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2. New and Used Vehicles in Dealership Inventory (In-Stock Vehicles)
To ensure customer satisfaction Toyota requests that dealers conduct the LSC remedy on any new or used
vehicles currently in dealer inventory that are covered by this LSC prior to customer delivery.
LSC D0E – D – Page 2
3. Number and Identification of Covered Vehicles
There are approximately 122,000 (2012 – 2013 MY) Tundra and Sequoia vehicles covered by this LSC.
Certain 2012 – 2013 MY Tundra Vehicles Equipped with a 5.7 Liter Gasoline or 5.7 Liter-Flex Fuel
engine. Approx. UIO: 103,000
MY
VDS
BW5F1
BY5F1
CW5F1
CY5F1
DW5F1
DY5F1
EY5F1
FY5F1
HW5F1
HY5F1
KW5F1
KY5F1
LY5F1
MW5F1
MY5F1
RY5F1
SY5F1
TY5F1
UW5F1
UY5F1
Start
X210466
X210406
X012677
X012675
X210404
X210405
X115742
X115748
X210415
X210407
X004862
X004865
X119994
X225354
X225146
X115741
X115763
X007329
X209603
X209605
Finish
X270264
X270574
X014385
X014384
X270700
X270691
X133344
X133338
X270709
X270704
X005477
X005483
X132781
X269483
X270593
X133343
X133240
X007783
X270708
X270710
WMI
MY
VDS
BW5F1
BY5F1
CW5F1
CY5F1
DW5F1
DY5F1
EY5F1
FY5F1
HW5F1
HY5F1
KW5F1
KY5F1
LY5F1
MW5F1
MY5F1
RY5F1
SY5F1
TY5F1
UW5F1
UY5F1
Start
X270736
X270754
X014389
X014388
X270716
X270719
X133346
X133353
X270743
X270048
X005481
X005484
X134012
X271629
X270858
X133345
X133347
X007784
X270712
X270711
Finish
X295763
X295793
X015086
X015090
X295906
X295900
X140086
X140067
X295904
X295868
X005963
X005975
X140059
X294039
X295254
X140085
X140032
X007977
X295907
X295909
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WMI
5TF
2012
5TF
2013
Certain 2012 – 2013 MY Sequoia Vehicles Equipped with a 5.7 Liter Gasoline or 5.7 Liter-Flex Fuel
engine. Approx. UIO: 19,000
WMI
MY
5TD
2012
VDS
BW5G1
BY5G1
DW5G1
DY5G1
JW5G1
JY5G1
KY5G1
YY5G1
ZY5G1
Start
S055370
S055284
S055228
S055231
S055368
S055229
S037464
S037465
S037463
Finish
S073131
S073126
S073139
S073124
S073119
S073132
S043121
S043120
S043119
WMI
MY
5TD
2013
VDS
BW5G1
BY5G1
DW5G1
DY5G1
JW5G1
JY5G1
KY5G1
YY5G1
ZY5G1
Start
S072840
S072841
S072934
S072574
S072933
S072842
S043030
S043031
S042968
Finish
S083563
S083607
S083610
S083594
S083585
S083603
S047134
S047138
S047136
fd
Please note that only owners of the covered vehicles will be notified. If a dealer is contacted by an owner
who has not yet received the notification, please verify coverage by confirming through TIS. Dealers
should perform the procedure as outlined in the Technical Instructions located on TIS. Not all vehicles in
the VIN range are covered by this LSC.
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A UIO matrix by state is provided to inform your dealership of the number of covered vehicles in your state.
STATE
UIO
STATE
UIO
STATE
UIO
STATE
UIO
STATE
UIO
AK
1,241
HI
45
ME
716
NJ
1,863
SD
633
AL
2,523
IA
960
MI
826
NM
1,373
TN
1,924
AR
1,900
ID
1,095
MN
1,041
NV
1,407
TX
20,475
AZ
3,312
IL
1,902
MO
1,579
NY
3,513
UT
2,086
CA
13,989
IN
1,145
MS
1,591
OH
2,336
VA
3,051
CO
3,437
KS
1,038
MT
1,393
OK
3,345
VT
544
CT
644
KY
1,370
NC
3,259
OR
2,187
WA
2,759
DE
231
LA
3,474
ND
1,024
PA
3,533
WI
1,283
FL
6,809
MA
1,968
NE
584
RI
209
WV
1,463
GA
3,265
MD
1,961
NH
728
SC
2,037
WY
815
LSC D0E – D – Page 3
4. Dealer Summary Reports
Summary Reports, containing the following will be enclosed in the dealer packet:
• A VIN list containing vehicles in Dealer Stock.
• The number of covered vehicles in your dealership’s primary marketing area.
(Please verify eligibility by confirming through Dealer Daily or TIS prior to performing repairs.)
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5. Parts Ordering
The majority of vehicles will only need the ECM software updated (Reflashed). Please refer to the Technical
Instructions for the work procedure related to this LSC.
Most vehicles covered by this LSC will NOT require replacement of the Bank 1 Air Pump.
The following part number should ONLY be used if (1) DTC(s) P0418 and/or P2445 are
present in the system and (2) the vehicle does not have the updated software.
Orders can be placed through the dealership’s facing PDC. The kits have been placed on Dealer
Ordering Solutions and will be systematically released daily based on dealer ordering criteria.
Campaign
LSC D0E
Part Number
17610-0S030
Parts Name
Bank 1 Air Pump
Qty Per/Veh
Rarely Used
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Each dealership will receive specific dealer ordering criteria in an email from their facing PDC Manager
based on Repair Order Volume * PDC Affected UIO. Therefore, it is vital that each dealership work with
both Parts and Service to immediately file Safety Recall claims and coordinate appropriate kit orders. A
sample of the Parts Allocation Report has been attached below for your reference.
IMPORTANT PARTS ORDERING UPDATE
All Safety Recall, Service Campaign (SSC/LSC) and Customer Support Program (CSP) parts are
eligible for the Monthly Parts Return Program. Please refer to PANT Bulletin 2011-087 for
campaign parts that are currently returnable under the Monthly Parts Return Program and
additional details.
LSC D0E – D – Page 4
6. Remedy Procedures
Please refer to TIS for Technical Instructions. The Technical Instructions contain information on verifying
the vehicle’s ECM calibration and, if necessary, update the calibration software.
Conduct all applicable, non-completed Safety Recall and Service Campaigns on the vehicle during the time
of appointment.
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7. Warranty Reimbursement Procedure
Certain 2012 through 2013 Model Year Tundra and Sequoia Vehicles
Verify Vehicle Eligibility
1. Check the VIN range.
2. Check the TIS Vehicle Inquiry
System.
Not Covered
No further action required.
Covered
Perform Health Check and Confirm
ECM Calibration
New Calibration
Old Calibration
Are DTC P0418 and/or P2445
Present?
Yes
Replace Air Pump Assembly
No
Update (Reflash) ECM Software and
Install Authorized Modification Label
This campaign only covers the
replacement of the Bank 1 Air Pump
Assembly with P0418 and/or P2445
present and the ECM contains the old
calibration ID.
Confirm Repair Quality
Campaign complete.
Return the vehicle to the customer.
LSC
Model
D0E
Tundra
Sequoia
Description
Flat Rate
3615CA
Confirm EMC Calibration is Already Updated
0.3 hr/vehicle
3615CB
Update ECM Software and Install Update Label
0.5 hr/vehicle
Update ECM Software, Install Label, and Replace Air Pump 2.0 hr/vehicle
The above operation codes include 0.1 hour for administrative cost per unit for the dealership.
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This campaign does not cover air
pump system issues with the new
calibration ID
Op. Code
3615CC
•
Yes
LSC D0E – D – Page 5
8. Vehicles Emission Recall Proof of Correction Form (California only)
As this LSC includes emission related parts, California dealers are requested to fill out the Vehicle
Emissions Recall – Proof of Correction form after repairs have been completed. The vehicle owner may
require this form for vehicle registration renewal. It is important to note that the forms are an official
state document and blank forms must be secured to prevent misuse. Booklets can be ordered from
the MDC (material number 00410-92007).
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Please complete the form and provide it to the owner. The first non-completed VIN’s will be submitted to the
California state DMV October 1, 2013. If the vehicle owner’s warranty claim will not be processed and paid
prior to this date, please be sure to complete a form and provide it to a California owner.
9. Campaign Designation Decoder
D
0
Year Campaign is Launched Repair Phase
8 = 2008
9 = 2009
A = 2010
B = 2011
C = 2012
D = 2013
E = 2014
F = 2015
Etc...
0 = Remedy
1 = Interim (Remedy
not yet available) “1”
will change to “0” when
the Remedy is
available
B
Current Campaign Letter
for this year
1st Campaign = A
2nd Campaign = B
3rd Campaign = C
4th Campaign = D
5th Campaign = E
6th Campaign = F
7th Campaign = G
8th Campaign = H
9th Campaign = I
Etc...
Examples:
th
A0D = Launched in 2010, Remedy Phase, 4 Campaign Launched in 2010
nd
Campaign Launched in 2012
C1B = Launched in 2012, Interim Phase, 2
st
D0B = Launched in 2013, Remedy Phase, 1 Campaign Launched in 2013
10. Repair Quality Confirmation
The repair quality of covered vehicles is extremely important to Toyota. To help ensure that all vehicles
have the repair performed correctly, please designate at least one associate (someone other than the
individual who performed the repair) to verify the repair quality of every vehicle prior to customer delivery.
11. Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications.
(Please do not provide this number to customers. Please provide this contact to only media associates.)
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12. Customer Contacts
Customers who receive the owner letter may contact your dealership with questions regarding the letter
and/or LSC remedy. Please welcome them to your dealership and answer any questions that they may
have. A Q&A is provided to assure a consistent message is communicated.
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Customers with additional questions or concerns are asked to please contact the Toyota Customer
Experience Center (1-888-270-9371).
Please review this entire package with your Service and Parts staff to familiarize them with the proper
step-by-step procedures required to implement this Limited Service Campaign.
Thank you for your cooperation.
TOYOTA MOTOR SALES, U.S.A., INC.
Certain 2012 - 2013 Model Year Toyota Tundra and Sequoia Vehicles
ECM Software Update
LIMITED SERVICE CAMPAIGN
[VIN]
Dear Toyota Tundra / Sequoia Owner:
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At Toyota, we are dedicated to providing vehicles of outstanding quality and value. As part of our continuing
efforts to provide superior customer satisfaction, Toyota is announcing a Limited Service Campaign, which
includes your vehicle.
PL
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What is the condition?
In certain 2012 – 2013 Model Year Toyota Tundra and Sequoia vehicles equipped with a 5.7 Liter Gasoline or
5.7 Liter-Flex Fuel engine, the Engine Control Module (ECM) calibration may cause an emissions control
component called an Air Injection Pump to fail under certain driving conditions. If this occurs, the vehicle
could enter a “Fail-Safe” Mode (also known as “Limp-Home” Mode). This mode reduces the vehicle’s power
and speed, which could inconvenience you and require immediate repair.
What is included in the Limited Service Campaign?
The ECM calibration has been updated to reduce the possibility of this condition occurring. Any authorized
Toyota dealer will verify your vehicle’s ECM calibration and, if necessary, update the calibration software at
NO CHARGE to you. If your Air Pump Assembly has failed due to this condition, it will be replaced at NO
CHARGE.
This Limited Service Campaign will be available until May 31, 2016, and will only be available at an
authorized Toyota Dealer.
All terms of your Toyota Emissions Control Warranties remain in effect whether or not you take advantage of
this Limited Service Campaign. Additional details of your vehicle's emissions warranty coverage can be
found in your Owner's Warranty and Service Guide booklet.
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How do you take advantage of this Limited Service Campaign?
Please contact an authorized Toyota dealer and make an appointment to have your vehicle’s ECM calibration
updated as soon as possible.
Verifying the ECM calibration number and/or updating the software will take approximately 15 minutes. If the
air pump needs to be replaced, the repair will take approximately 2 hours. However, depending upon the
dealer’s work schedule, it may be necessary to make the vehicle available for a longer period of time.
SA
If your vehicle is covered by this Limited Service Campaign, you do not need this owner letter to have the
campaign completed; however, to assist the dealer in confirming vehicle eligibility, we request that you
present this notice at the time of your service appointment.
What if you live in California and don’t have this Limited Service Campaign performed?
The State of California requires the completion of Limited Service Campaigns on emission related parts prior
to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test
(SMOG Check) every two years and before it is sold. Without the completion of this no cost Limited Service
Campaign, your vehicle may be more likely to fail this test. State of California regulations require Toyota to
provide the Department of Motor Vehicles with a record of all vehicles that have not had the Limited Service
Campaign completed.
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Your Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the
campaign has been completed. Please ensure you retain this form since the DMV may require that you
supply proof that the campaign has been completed during your vehicle registration renewal process.
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What if you have other questions?
• Your local Toyota dealer will be more than happy to answer any of your questions and set up an
appointment to perform the repair.
• You can find additional information and locate a Toyota dealer in your area by going online and visiting
www.toyota.com/recall.
•
If you require further assistance, you may contact the Toyota Customer Experience Center at
1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, Saturday 7:00 am through 4:00 pm Pacific
Time.
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What if you have previously paid for repairs to your vehicle for this specific condition?
If you have previously paid for a repair to your vehicle for this specific condition prior to receiving this letter,
please mail a copy of your repair order, proof-of-payment and proof-of-ownership to the following address for
reimbursement consideration:
Toyota Motor Sales, U.S.A., Inc
Toyota Customer Experience, WC 10
19001 South Western Avenue
Torrance, CA 90509
Include your name, address, and telephone number(s) in your request.
process your request.
Please allow us 6-9 weeks to
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If you would like to update your vehicle ownership or contact information, please go to
www.toyota.com/ownersupdate. You will need your full 17-digit Vehicle Identification Number (VIN) to input the
new information. If you are a vehicle lessor, please assist us by forwarding this notice to the lessee.
We have sent this notice in the interest of your continued satisfaction with our products, and we sincerely regret
any inconvenience this condition may have caused you.
Thank you for driving a Toyota.
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SA
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Sincerely,
TOYOTA MOTOR SALES, USA, INC.
Limited Service Campaign (LSC) – D0E
Certain 2012 – 2013 Model Year Tundra and Sequoia Vehicles
ECM Software Update – FAQ
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Frequently Asked Questions
Published Late April 2013
Q1:
A1:
What is the condition?
In certain 2012 – 2013 Model Year Toyota Tundra and Sequoia vehicles equipped with a 5.7 Liter
gasoline or 5.7 Liter-Flex Fuel engines, the Engine Control Module (ECM) calibration may cause an
emissions control component called an Air Injection Pump to fail under certain driving conditions. If
this occurs, the vehicle could enter a “Fail-Safe” Mode (also known as “Limp-Home” Mode). This
mode reduces the vehicle’s power and speed, which could inconvenience you and require immediate
repair.
Q2:
A2:
What is the cause of this condition?
An error in the Air Injection System Control Logic may cause the air injection pump to remain on for an
extended period of time. If this condition occurs, there is a possibility that the air pump for bank 1
(driver’s side of the engine) may become inoperative.
Q2a:
A2a:
Q3:
A3:
What is an air injection pump?
The air injection pump is an emissions control device that operates briefly when a cold engine
is first started. It provides oxygen directly to the exhaust stream, increasing the catalyticconverter efficiency, decreasing the vehicle’s overall emissions output.
Are there any symptoms that this condition exists?
Yes. If the condition is present, your vehicles Check Engine Lamp will illuminate and the vehicle may
enter Fail-Safe Mode. This mode reduces the vehicle’s power and speed, which could inconvenience
you and require immediate repair.
Please note that the Check Engine Lamp may illuminate for reasons unrelated to this condition.
Q4:
A4:
What is Toyota going to do?
Owners of the vehicles covered by this Limited Service Campaign (LSC) will receive an owner
notification letter by first class mail starting in early May 2013.
The ECM calibration has been updated to reduce the possibility of this condition occurring. Any
authorized Toyota dealer will verify your vehicle’s ECM calibration and, if necessary, update the
calibration software at NO CHARGE to you. If your Air Pump Assembly has failed due to this
condition, it will be replaced at NO CHARGE.
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NOTE (Customer who live in the state of California and do not have this LSC performed):
The State of California requires the completion of Limited Service Campaigns on emission related
parts prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass
an emission test (SMOG Check) every two years and before it is sold. Without the completion of this
no cost Limited Service Campaign, a vehicle in the state of CA may be more likely to fail this test.
State of California regulations require Toyota to provide the Department of Motor Vehicles with a
record of all vehicles that have not had the Limited Service Campaign completed.
A Toyota dealer will provide you with a Vehicle Emissions Recall Proof of Correction Form after the
campaign has been completed. Please ensure you retain this form since the DMV may require that
you supply proof that the campaign has been completed during your vehicle registration renewal
process.
Page 1 of 2
© 2013 Toyota Motor Sales, USA
Q5:
A5:
Which and how many vehicles are covered by this Limited Service Campaign?
There are approximately 122,000 Tundra and Sequoia vehicles covered by this Limited Service
Campaign.
Model
Tundra
Sequoia
Production Date Range
Certain 2012 – 2013
August 2011 – February 2013
Approximate UIO
103,000
19,000
Are there any other Toyota or Lexus vehicles covered?
No, only certain 2012 through 2013 Model Year Toyota Tundra and Sequoia vehicles,
equipped with a 5.7 Liter gasoline or 5.7 Liter-Flex Fuel, are covered by this Limited Service
Campaign in the U.S.
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Q5a:
A5a:
MY
How long will the repair take?
Verifying the ECM calibration number and/or updating the software will take approximately 15
minutes. If the air pump needs to be replaced, the repair will take approximately 2 hours. However,
depending upon the dealer’s work schedule, it may be necessary to make the vehicle available for a
longer period of time.
Q7:
A7:
When will this Limited Service Campaign Expire?
This Limited Service Campaign will be available until May 31, 2016, and will only be available at an
authorized Toyota Dealer.
Q8:
A8:
What if an owner has additional questions or concerns?
Owners with questions or concerns are asked to please contact the Toyota Customer Experience
Center at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday 7:00 am through
4:00 pm Pacific Time.
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Q6:
A6:
Page 2 of 2
© 2013 Toyota Motor Sales, USA