ATI&06152021902
Service Bulletin Details
Public Details for: ATI&06152021902
Dealer message - american honda motor co., inc. (ahm) is searching for certain 2018-2020 accords & 2019-2020 cr-vs with a customer complaint of the srs light on with the dtc B0020-13 (open or increased resistance in the driver's side airbag
Models from 2020
2020 HONDA ACCORD |
2020 HONDA CR-V |
Models from 2019
2019 HONDA ACCORD |
2019 HONDA CR-V |
Models from 2018
2018 HONDA ACCORD |
INTERACTIVE NETWORK Next Unread Message View Message Sent on 06 From Technical Information & Support Group Subject Request for Parts: 2018-2020 Accord & CR-V SRS Light On w/ DTC B0020-13 or B0028 15 2021 Expires on 06 29 2021 PRIORITY/ACTION REQUIRED To: From: RE: All Honda Service Managers/Advisors Technical Information & Support Group (formerly TRS) Request for Parts: 2018-2020 Accord & CR-V SRS Light On w/ DTC B0020-13 or B0028-13 Stored This message is solely directed to Honda dealership personnel; please handle accordingly. Print this iN message and provide a copy to the Shop Foreman and all Service Advisers. Background American Honda Motor Co., Inc. (AHM) is searching for certain 2018-2020 Accords & 2019-2020 CR-Vs with a customer complaint of the SRS light on with the DTC B0020-13 (Open or Increased Resistance in the Driver's Side Airbag Inflator) or B0028-13 (Open or Increased Resistance in the Front Passenger’s Side Airbag Inflator) stored or in active fault. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind. Qualifiers AHM is interested ONLY if the vehicle meets the following requirements: 1. Either DTC B0020-13 or B0028-13 must be stored or still in active fault. 2. Side airbags have not been replaced previously. Action Required If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS - formerly TRS) at [email protected]. TIS will contact you to record certain vehicle information and provide you with further instructions. Please be sure to include the following information in your e-mail. E-mail Title: 1. Model Year (e.g. 2020) 2. Model Name (e.g. Accord) 3. Issue (e.g. Brake Judder) 4. VIN E-Mail Body: 1. Dealer Number 2. Your Name 3. Best Phone Number to be Reached 4. Current Mileage Thank you. American Honda Motor Co., Inc. Page 1 of 1