09-017-21-3808
Service Bulletin Details
Public Details for: 09-017-21-3808
Some customers may experience the mazda connect rebooting or the screen turning black under any temperature. When the concern occurs, mazda connect reboots repeatedly, and if the sd card is removed during this reboot cycle, the rebooting cy
- 2018 - 2017 - 2016 - 2015 - 2014 - 1998 -
Models from 2018
| 2018 MAZDA CX-3 |
| 2018 MAZDA CX-9 |
| 2018 MAZDA MAZDA3 |
Models from 2017
| 2017 MAZDA CX-3 |
| 2017 MAZDA CX-5 |
| 2017 MAZDA CX-9 |
| 2017 MAZDA MAZDA3 |
| 2017 MAZDA MAZDA6 |
| 2017 MAZDA MX-5 |
Models from 2016
| 2016 MAZDA CX-3 |
| 2016 MAZDA CX-5 |
| 2016 MAZDA CX-9 |
| 2016 MAZDA MAZDA3 |
| 2016 MAZDA MAZDA6 |
| 2016 MAZDA MX-5 |
Models from 2015
| 2015 MAZDA MAZDA3 |
Models from 2014
| 2014 MAZDA MAZDA3 |
Models from 1998
| 1998 MAZDA 323 |
BULLETIN NOTES This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted in Red. Previously issued TSBs: 09-015/20 09-001/18 Date issued: 06/03/20, 04/20/20 and 04/17/20 02/22/18 and 01/08/18 APPLICABLE MODEL(S)/VINS • 2014-2016 Mazda3 (Japan built/Mexico built) • 2017-2018 Mazda3 (Japan built) with VINs lower than JM1BN******169265 (produced before September 12, 2017) • 2017-2018 Mazda3 (Mexico built) with VINs lower than 3MZBN******195058 (produced before December 19, 2017) • 2016 Mazda6 • 2017 Mazda6 with VINs lower than JM1GL******146174 (produced before September 12, 2017) • 2016-2018 CX-3 with VINs lower than JM1DK******313641 (produced before September 12, 2017) • 2016 CX-5 • 2017 CX-5 with VINs lower than JM3KF******214325 (produced before September 12, 2017) • 2016-2018 CX-9 with VINs lower than JM3TC******207204 (produced before September 12, 2017) • 2016-2017 MX-5 (soft top) with VINs lower than JM1ND******125203 (produced before September 12, 2017) • 2017 MX-5 (RF) with VINs lower than JM1ND******109425 (produced before September 12, 2017) DESCRIPTION Some customers may experience the MAZDA CONNECT rebooting or the screen turning black under any temperature. When the concern occurs, MAZDA CONNECT reboots repeatedly, and if the SD card is removed during this reboot cycle, the rebooting cycle ends. This is caused by some SD cards for the MAZDA CONNECT navigation system being manufactured with improper hardware, resulting in a data reading error. To correct the concern, the SD card hardware has been changed. Customers having this concern should have their vehicle repaired using the following repair procedure. REPAIR PROCEDURE 1. Verify customer concern. Page 1 of 3 06/07/2021 08:42 AM tlawrenc 2. Remove the SD card and check the last 6 digits of the lot number on the SD card. • If the SD card has any of the following 6 digit lot numbers, replace it with a new SD card. 50424D 50631D 50635G 50881G 50428G 50632G 50877D 50913D NOTE: The new SD card has a capacity of 16 GB, not 8 GB, like the original. 50955G 50995G • If the SD card does not have any of these 6 digit lot numbers, this TSB is not applicable. Follow the instructions on MGSS for further diagnosis. 3. Verify repair. PARTS INFORMATION Parts Number Description Qty. Notes BHP1-66-EZ1N SD Card Kit 1 Kit includes Navigation Owner's Manual Page 2 of 3 06/07/2021 08:42 AM tlawrenc WARRANTY INFORMATION NOTE: • This warranty information applies only to verified customer complaints on vehicles eligible for warranty repair. • This repair will be covered under Mazda's New Vehicle Limited Warranty term. • Additional diagnostic time cannot be claimed for this repair. Warranty Type A Symptom Code 64 Damage Code 9W Part Number Main Cause Quantity Operation Number / Labor Hours: BHP1-66-EZ1N 1 XXN8DXRX / 0.2 Hrs. Page 3 of 3 06/07/2021 08:42 AM tlawrenc