SIL 810

Altec Industries, Inc.
HiLine Operations
Duluth, MN
SIL 810
Service Information Letter
August 6, 2021
Units Affected: LS60 aerial devices built from February 2018 to February 2021 (Verify that your unit
serial number is affected by reviewing the attached list in this SIL or by accessing your fleet on connect.
altec.com/login)
Turntable Hoses Inspection
Altec is committed to providing our customers with safe and reliable products from initial delivery
throughout the useful life of the unit.
Some customers have reported chafing occurring on hoses at the rear of the turntable. Chafing can lead to
hose rupture and the loss of hydraulic fluid. Investigation determined that improper routing or insufficient
retention allows these hoses to move too low when the boom is at high angles. This allows them to rub
against a cover mounting bracket when the boom is raised or lowered or to contact the corners of the pedestal top plate when the unit is rotated.
Altec has developed a kit to properly secure the hoses to prevent damage, if needed.
Altec requires the hose routing to be inspected on the affected units no later than the next periodic maintenance interval or 60 days from the receipt of this SIL, whichever comes first. Use the Inspection Procedure
beginning on page 2. This inspection is simple and can be completed by a customer in less than 30 minutes.
If the inspection criteria are not met, call 1-877-GO ALTEC (1-877-462-5832) option 1 to order the Hose
Securing Kit, part number 991332766, and any required replacements for damaged hoses. Install the kit
and hoses within 90 days of the receipt of this SIL.
This inspection and repair are covered under the Altec Warranty Policy and can be performed by Altec, the
customer, or the customer’s warranty provider. Altec will perform the work for free at an Altec facility. If
the customer or the customer’s warranty provider performs the work, a warranty claim must be submitted
to be reimbursed for the cost of the parts and/or labor. Altec will allow up to $45 for the labor to perform
the inspection, up to $45 for the labor to install the kit, and up to $360 for the labor to replace the hose(s).
Call 1-877-GO ALTEC (1-877-462-5832) option 3 to schedule the work to be done by an Altec Mobile
Service technician, or option 2 to schedule the work to be done at an Altec facility. Customers are responsible for the travel costs of an Altec Mobile Service technician if the technician performs the inspection
and/or repair at the owner’s location.
Inspection labor
Repair labor
Account #
Travel
NHTSA code
Prime fail P/N
Doc ref
Altec Use Only
0.5 hr
0.5 hr for kit instl, 4.0 hr for hose repl.
010.1953.43151.855.0000.000
Not included
98
N/A
074900776
Parts Kit
Hose securing kit
Page 1 of 4
Altec Use Only
Part No.
Qty
991332766 1
Warranty
Yes
SIL 810
Inspection Procedure
Normal mechanic’s hand tools are required for this procedure. Read and understand all steps of the instructions before beginning the procedure.
1. Position the unit on a level surface. Apply the parking brake and turn off the engine. Remove
the key from the ignition and secure it. Chock the wheels. Follow your employer’s vehicle
lockout/tagout procedure.
2. Remove the rear/street side cover from the
turntable (refer to Figure 1). Keep the cover
and fasteners for reuse.
Hoses from
Lift Cylinder
Street Side
Hoses
3. Confirm the routing of the hoses running from
of Turntable
from
the base end of the boom and from the lift cylBoom
inder into the street side of the turntable (refer
to Figures 1 and 2).
Rear/
• Routing of these hoses on the street side of the
Street Side
street side cover mounting bracket as shown
Turntable
in Figure 2 is correct.
Cover
• Routing of these hoses on the curb side of the
street side cover mounting bracket is incorrect. Figure 1 – Rear of Turntable with Cover Installed
4. Confirm the placement of cable ties around the
hoses described in step 3.
• Placement of cable ties as shown in Figure 2
is correct.
• Lack of cable ties or placement of cable ties
away from the locations shown is incorrect.
Correct
Hose
Routing
Street
Side
Cover
Bracket
5. Inspect the hoses described in step 3 for any
Correct Cable
chafing.
Tie Locations
• If there is no chafing on any of these hoses,
proceed to step 6.
Leave Rotation
• If there is chafing on any of these hoses, deBearing Cover Installed
termine the part number of each damaged
hose by referring to the parts pages in the Figure 2 – Rear of Turntable with Cover Removed
unit’s parts manual or in Altec Connect.
Page 2 of 4
SIL 810
6. Review the results of steps 3 through 5.
• If the hose routing and cable tie placement are correct and there is no chafing on any of the
hoses, install the rear/street side cover on the turntable and put the unit back into service.
Complete the Inspection Sheet at the end of the SIL and return it to Altec.
• If the hose routing and/or cable tie placement is incorrect but there is no chafing on any
of the hoses, install the rear/street side cover on the turntable and put the unit back into
service. Call 1-877-GO ALTEC (1-877-462-5832) option 1 to order the Hose Securing Kit, part
number 991332766. Do not complete the Inspection Sheet at the end of the SIL. Install the
kit upon receipt.
• If the hose routing and/or cable tie placement is incorrect and there is chafing on any of the
hoses, take the unit out of service. Call 1-877-GO ALTEC (1-877-462-5832) option 1 to order
the Hose Securing Kit, part number 991332766, and the replacement(s) for the damaged hose(s).
Do not complete the Inspection Sheet at the end of the SIL. Install the kit and hose(s) upon
receipt.
Page 3 of 4
SIL 810
SIL 810 Turntable Hoses Inspection Sheet
Complete this form and return to Altec to document inspection completion.
Choose one of these options.
• Online through the customer portal – Altec Connect*
		 Sign in or Register for an account at www.altec.com/altec-connect/
		 1. Select Equipment
		 2. Select Altec Product Notices
		 3. Select Report a Completed APN
• Scan and Email to [email protected]
• FAX to 1-877-659-9929
*Customer performed warranty can be submitted online for reimbursement
through Altec Connect.
Model
Altec Unit
Serial Number
To login to your existing
Altec Connect account,
scan here with your
smart phone!
Date Inspected
Company Name: _______________________________________________
Phone____________________________
Service Company Name:_________________________________________
Phone:___________________________
Company Contact: _________________________________________________________________________________
Company Street Address:_____________________________________________________________________________
City _______________________________________________ State:_________________ ZIP Code:________________
Signature:_____________________________________________________
Submission of this form does not order parts or schedule service from Altec.
If the customer or the customer’s warranty provider performs the repair, a warranty claim must be submitted to be reimbursed for the cost of the parts and/or labor through Altec Connect.
For more information or to schedule the work to be done by an Altec Service technician, call:
1-877-GO ALTEC (1-877-462-5832)
Make copies of this form for additional units if needed.
Page 4 of 4