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August 16, 2021
Attention:
All Dealer Principals
Kia America, Inc. is conducting a Voluntary Emissions Service Campaign to install an Auxiliary Canister Kit to improve
evaporative system performance on certain 2011-2016 MY Kia Optima Hybrid vehicles manufactured from February 15,
2011 through July 22, 2015.
Kia has become aware that some 2011-2016 MY Kia Optima Hybrid vehicles may have been produced with evaporative
canisters that can cause the vehicle to release air pollutants, which exceed Federal and California emissions standards.
Your Service Manager was sent a copy of the owner notification letter and a Q&A guide for campaign questions, both
of which describe the issue. Also included are samples of the Proof of Correction Card, under hood completion label,
and information on how to access the list of affected 2011–2016 MY Optima Hybrid vehicles on WEBDCS. NOTE: The
Proof of Correction Cards and under the hood campaign labels are for California and S.177 State dealers use only. The
owner notification will be mailed on August 18, 2021.
What Should You Do?
Please make certain the appropriate personnel in your dealership are familiar with the details of this Emissions Service
Campaign to ensure proper responses to customer inquiries and requests to have the campaign performed on their
2011-2016 MY Kia Optima Hybrid vehicles.
For California Dealers ONLY
•
The State of California has implemented the Registration Renew / Tie-In Program that requires the completion
of Emissions campaigns prior to vehicle registration renewal.
•
Be sure to provide a completely filled out Proof of Correction Card to each owner upon completion of the
campaign for owner use as proof during registration renewal.
For Connecticut, Delaware, Maine, Maryland, Massachusetts, New Jersey, New York, Oregon, Pennsylvania, Rhode
Island, Vermont, and Washington dealers ONLY:
•
The above-named states require that a completely filled out Proof of Correction Card be provided to each
owner for use, if requested, at vehicle registration renewal.
LEGAL PRIVACY LIABILITY NOTICE: Pursuant to the terms of the Dealer Sales and Service Agreement and the GrammLeach-Bliley federal consumer privacy act, you are required to keep confidential any and all information and
documents provided to you by Kia America, Inc. or generated by you in the conduct of carrying out work under that
Agreement regarding Kia vehicle purchasers and owners, including but not limited to warranty claim information. Kia
dealers may use such owner information for the sole purpose of conducting and performing this Emissions Recall
campaign, and for no other purpose.
Your prompt attention in completing this repair is appreciated. If you have any questions, please contact your Kia
District Parts & Service Manager.
Sincerely,
Kia Service Department
Enclosures
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