RCONL-21V454-417

August 12th, 2021
IMPORTANT SAFETY RECALL
This notice applies to your vehicle(s) [«VIN»]
>>Customer Name<<
>>Date<<
>>Adress<<
>>Country<<
SUBJECT: Emergency Exit Handle Wire May Break/FMVSS 217
Ref: NHTSA 21V454
Attention Owner,
This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act.
Temsa Ulasim Araclari Sanayi ve Ticaret A.S. (Temsa) is recalling certain 2014-2020 TS45 buses. The
external release handle for the roof emergency exit may have a rusted wire, which could break when force is
applied to open the exit. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle
Safety Standard number 217, "Bus Emergency Exits and Window Retention and Release." A broken handle
wire on the emergency exit can delay passengers from exiting the vehicle during an emergency, increasing
their risk of injury.
Temsa is conducting a recall with a service bulletin; the old wires of roof exit will be replaced with stainless
steel ones. The recall work will be provided at no cost to you. Temsa estimates that it will take 85 minutes to
inspect and repair each affected vehicle. Temsa records indicate that you are the owner or operator of the
following vehicle(s) included in this recall:
>>Units_Number<<
Temsa strongly urges you to have the recall work performed on your vehicle(s) as quickly as possible. You
may contact Temsa North America, Inc. at +1 833 628 36 72 if you have any questions about this recall
campaign.
If you had this repair performed before you received this letter, you may be eligible to receive reimbursement
for the cost of obtaining a pre-notification remedy of the problem associated with this recall. For more
information contact Temsa North America, Inc. at +1 833 628 36 72.
If you have sold or otherwise transferred the vehicle(s) identified above, please contact Temsa North America,
Inc. at +1 833 628 36 72 with all of the information you have regarding the current owner/operator of the
vehicle(s).
Federal law requires any lessor who receives a notification of a determination of a safety related defect or
noncompliance pertaining to any leased motor vehicle shall send the notice to the lessee within 10 days.
After contacting Temsa North America,Inc., if you are still not able to have the noncompliance remedied
without charge and within a reasonable time, you may wish to write the Administrator, National Highway
Traffic Safety Administration, 1200 New Jersey Avenue SE, Washington DC. 20590 or call 1-888-327-4236
(TTY: 1-800-424-9153); or go to HTTP://WWW.SAFERCAR.GOV.
We regret the inconvenience this may cause you, but urge you to implement the recall procedures with
respect to your vehicle(s) as soon as possible for your added safety and satisfaction.
Sincerely,
Caner Sevginer
Chief Technology Officer
Ceyhun Erman
R&D Manager