2061566/3

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
During PDI - Unable to complete the set-up of Connected Services
Bentley: worldwide (2WBE)
Bentley
2061566/3
EH
Approval
New customer code
Object of complaint
Complaint type Position
information, navigation, communication, entertainment -> online services functionality
Vehicle data
Bentayga series
Sales types
Type
4V1*
4V1*
4V1*
MY
2020
2021
2022
Brand Designation Engine code
E
*
E
*
E
*
Gearbox code
*
*
*
Final drive code
*
*
*
Gearbox code
*
*
*
Final drive code
*
*
*
Gearbox code
*
*
*
Final drive code
*
*
*
Gearbox code
*
*
*
Final drive code
*
*
*
New Continental GTC
Sales types
Type
3S4*
3S4*
3S4*
MY
2020
2021
2022
Brand Designation Engine code
E
*
E
*
E
*
New Continental GT
Sales types
Type
3S3*
3S3*
3S3*
MY
2020
2021
2022
Brand Designation Engine code
E
*
E
*
E
*
New Flying Spur
Sales types
Type
ZG2*
ZG2*
ZG2*
MY
2020
2021
2022
Brand Designation Engine code
E
*
E
*
E
*
Documents
Document name
master.xml
Technical product information
During PDI - Unable to complete the set-up of Connected Services
Transaction No.: 2061566/3
Customer statement / workshop findings
VERY IMPORTANT: This TPI is only applicable to vehicles which have the following issues found during the Pre Delivery
Inspection (PDI)
Unable to complete set-up of Connected Services at PDI
And/or
The SOS LED in roof console is either lit red or flashing red and/or the test call is unable to complete.
Technical background
Refer to the Measure section of this TPI
Production change
Not applicable.
Measure
A DISS query MUST be raised to gain permission prior to starting the onward instructions
1) Ensure flight mode is de-activated in address 75.
2) With the vehicle outside of the workshop check the following Measured values in address 75
Measured values
Connection Status:
•
Test_Program_Mobile_Network_Code
•
Network Type
•
Reception strength of active antenna.
•
GPS Position - GPS Time
•
Call for help button - Call_State
•
eCall_Current_Heading_. eCall Active Cell ID_. eCall_Position_Confidence
NOTE: If the “Reception strength of active antenna” is showing 0%, carry out a short test drive (15 minutes) and confirm the DIP warning is no
longer present and the SOS switch is now illuminated green.
•
Read and record the Measured Values again - Address 75, with the system “active” the ‘Reception strength of active antenna’ should now
read above 0%.
3) Carry out a full shut down of the vehicle (30 minutes)
4) Start the engine and re-check the system
5) Drive the vehicle for 15 minutes
6) Re-check to confirm the system is operating to specification
IMPORTANT NOTE: If the issue remains please raise a DISS query with the following supporting information:
•
Description of original concern (including SOS LED status and colour, Test call completion status)
•
Within the DISS query the operative MUST include the exact date and time that the test call/s were made - For example: 09:03Hrs (USA Eastern Time/ET) on 12/12/2020
•
Status prior and after carrying out tests in the Measure section
•
Diagnostic log and measured values attached
•
Photos / Videos attached
Warranty accounting instructions
Diagnostic work
Warranty Type
Damage Service Number
Damage Code
910
91 70
00 40
Labour
Labour Operation Code
Time
Road test
Labour Operation Code
Time
01 50 00 00
As per ODIS log (Must not exceed 20 Time units)
01 21 00 00
50 Time units