NTB15-011D

Classification:
Reference:
AN15-005D
Date:
NTB15-011D
September 27, 2021
NISSANCONNECT NAVIGATION SYSTEM SOFTWARE UPDATE
This bulletin has been amended. See AMENDMENT HISTORY on page 14.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2014-2015 Altima (L33)
2014-2016 Frontier (D40)
2015 Juke (F15)
2015-2016 NV (F80)
2015-2016 NV200 (M20)
2015 NV200 Taxi (M30)
2014-2015 Rogue (T32)
2014-2015 Sentra (B17)
2015 Titan (A60)
2015-2016 Versa Note (E12)
2015-2016 Versa Sedan (N17)
2014-2015 Xterra (N50)
APPLIED VIN & DATE:
2016 Frontier
Built before 1N6(*)D0(***)GN727602 // January 4, 2016
APPLIED SYSTEM:
Vehicles equipped with Navigation
IF YOU CONFIRM
On an APPLIED VEHICLE, one or more of the following is occurring:









A status message “Update Failed !” is displayed with a direction to “Insert update
media” while a countdown from 60 is displayed. The audio system then reboots
(Nissan Logo appears), and then will restart the countdown.
The center display screen (navigation screen) intermittently goes blank (nothing is
displayed) for a few seconds or longer and then returns to normal display.
Continuously reboots (Nissan Logo appears after a loss of sound or freeze condition).
XM channel selection is sometimes not working as normal or shows “XM loading” for
long periods of time.
Audio sometimes is not working.
Sound levels for balance, fader, treble, or bass do not correspond to what is displayed
by the audio unit after the ignition is cycled. Example: While the “adjusted balance”
shown on the audio unit indicates that the sound is balanced 100% to the rear, the
actual listening level is at 50/50.
Connected iPod freezes after using “Source” button or changing tracks.
Audio preset buttons do not respond when selected.
Calls unintentionally change from “hands free” to “handset”.
AND

The software version has been confirmed as “not current” (steps 1-4).
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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ACTION
Perform the SERVICE PROCEDURE, beginning on page 3, and reprogram the Navigation
system if instructed to do so.
REQUIRED SPECIAL TOOL

Each dealer has been mailed one USB
drive (Figure 1) free of charge, from
Bosch. Please discard any USB drives
with the previous software version.
NTB15-011 / “D407”
Figure 1

If the USB drive shown in Figure 1 cannot be located/used, download the
update-software from ASIST onto a USB drive.
 Use Special Tool USB drive J-52727-1
(Figure 2).
NOTE: The update-software must be the
only file on the USB drive.
Figure 2
 Additional USB drives may be purchased
from Tech•Mate: nissantechmate.com or
1-800-662-2001.
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SERVICE PROCEDURE
NOTE: If the status message “Update Failed !” is displayed with the direction to “Insert
update media” while a countdown from 60 is displayed, or if the audio unit continuously
reboots (restarts), skip to Download Update-Software from ASIST (if needed) on
page 4.
Check the Software Version
1. Turn the audio system OFF.
2. Access the SERVICE MENU.
a. Push and hold the APPS button.
b. Turn the TUNE-SCROLL knob as follows:
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Continue this pattern until the SERVICE MENU screen is displayed
(Figure 3).
3. Select Version.
4. Check the Software version.

If the Software version is A040,
B155, D025, D207, D209 or D322,
proceed to step 5.

If the version is anything other than
A040, B155, D025, D207, D209 or
D322, this bulletin does not apply.
Do not reprogram the Navigation
system. Proceed to CLAIMS
INFORMATION on page 14.
Figure 3
XXXX
Figure 4
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NTB15-011D
Download Update-Software from ASIST (if needed)
NOTE: If the USB drive shown in Figure 5
is available to use for the reprogramming
procedure, skip to Update the Navigation
System on page 8.
NTB15-011 / “D407”
Figure 5
IMPORTANT: Before starting, make sure:

ASIST is connected to the internet.

ASIST has been synchronized (updated) to the current date.
5. Insert special tool USB drive J-52727-1 into the CONSULT PC.

If update-software D407 has already been downloaded onto special tool USB drive
J-52727-1 from a prior service procedure, skip to step 14 on page 8.
NOTE:
 Special tool USB drive J-52727-1 is the only USB drive approved for use with this
procedure if the original USB drive (Figure 5) is not available.
 The update-software is estimated to take 1-2 hours to download to the USB drive.
 The update-software must be the only file on the USB drive.
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6. Open ASIST.
7. Select Specialty Tools, and then select Infotainment Software Updates.
Specialty Tools
Infotainment Software Updates
Figure 6
8. Select the check box next to the D407 update-software (Figure 7).
9. Use the drop-down menu and select the location of the USB drive that was inserted into
the CONSULT PC in step 5 on page 4.
Check
box
Version:
D:\
USB drive
location
D407
Update-software
Drop-down
menu
Figure 7
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NTB15-011D
10. Select Download (Figure 7 on page 5), and then wait for the download to complete.

The update-software is estimated to take 1-2 hours to download to the USB drive.

If, while attempting to download the software, you receive the message shown in
Figure 8:
a. First, attempt to clear space on the CONSULT PC hard drive.
b. If space on the hard drive cannot be cleared, email Bosch at
[email protected] for additional options.
Figure 8
11. Select OK.
D:\ Copy Process Completed
Figure 9
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NTB15-011D
12. Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a. From the CONSULT PC toolbar, select the Safely Remove Hardware icon.

The icon is on the toolbar, or can be found after selecting the arrow.
b. Select the USB drive to be removed, and then remove the USB drive from the
CONSULT PC.
Follow the steps to safely remove the USB drive. If not followed, the USB
drive may corrupt the update-software.

If you are not familiar with the process of safe USB drive removal, ask for
assistance at your dealer.
Safely Remove
Hardware icon
USB Drive (E:)
Arrow on toolbar
Figure 10
13. Close all ASIST Infotainment Software Update screens.
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Update the Navigation System
14. Connect a battery maintainer or smart charger set to reflash mode or a similar setting.
NOTE: The reprogram will take approximately 35 minutes to complete after the Update
button is selected in step 27.
15. Set the parking brake.
16. Cycle the ignition to ON, engine OFF.
17. Turn ON the hazard lights to prevent the BCM from going into battery saver mode.
IMPORTANT: The hazards must remain ON until the software update has been
completed.
18. If the status message “Update Failed !” is displayed with the direction to “Insert update
media” while a countdown from 60 is displayed, or if the audio unit continuously
reboots (restarts), insert the USB drive and then skip to step 28. Otherwise, proceed to
step 19.
19. Write down the radio settings.
PRESETS
AM
FM 1
FM 2
SAT 1
SAT 2
SAT 3
BASS
1
2
TREBLE
3
BALANCE
8/16
4
FADE
5
6
SPEED SEN.
VOL.
NTB15-011D
20. Turn the audio system OFF.
21. Access the SERVICE MENU.
a. Push and hold the APPS button.
b. Turn the TUNE-SCROLL knob as follows:
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Continue this pattern until the SERVICE MENU screen is displayed
(Figure 11).
22. Select Version.
Figure 11
23. Select Update System Software.
XXXX
Figure 12
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NTB15-011D
24. Insert the USB drive into the audio
system USB port, and then select OK.
Figure 13
25. Wait for the APPLICATION screen to appear (Figure 14).
26. Confirm the Current Version and Media Version are different.
 If the versions are the same, this bulletin does not apply.
NOTE: The media version should be D407 to proceed.
27. Select Update.

After selecting Update, the screen will go black for up to one (1) minute. This is a
normal part of the update.
D407 1662_141212
Figure 14
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NTB15-011D
28. Wait until the update is complete (this
can take up to 35 minutes).
 The screen in Figure 17 will display
when complete.
IMPORTANT: If directed to skip to this
step in step 18, it may take
3-5 minutes before the USB drive is
recognized, and Figure 16 may display
before the update begins. Do not
remove the USB drive during this
process.
Figure 15
Figure 16
29. When Figure 17 is displayed, remove
the USB drive to complete the update.

This will cause the system to restart,
which may take up to one (1) minute.
Do not turn the ignition OFF.
Figure 17
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“No SD Card is Inserted” Message Displayed
30. Does the message “No SD card is inserted.
Please use a Nissan SD card only” display?
(Figure 18)
YES:
a. Eject the SD card from the audio unit and
then re-insert it.
b. After the SD card is re-inserted, the
“APPLICATION” screen (Figure 19) will
display. Select Update.
Figure 18
c. The update will take about one (1) minute
to complete.
d. The message “Download successful.
System will reboot now” will display
and the audio unit will reboot (Figure 21).
e. The Nissan logo will display.
f. After the audio unit has rebooted,
proceed to Confirm the Software
Version Has Changed on page 13.
Figure 19
NO:
Is the “APPLICATION” screen displayed
(Figure 19)?
Yes:
a. Select Update.
b. The update will take about one (1)
minute to complete.
c. The message “Download successful.
System will reboot now” will display
and the audio unit will reboot
(Figure 21).
Figure 20
d. The Nissan logo will display.
e. After the audio unit has rebooted,
proceed to Confirm the Software
Version Has Changed on page 13.
No:

Proceed to Confirm the Software
Version Has Changed on page 13.
Figure 21
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NTB15-011D
Confirm the Software Version Has Changed
31. Access the SERVICE MENU.
a. Push and hold the MENU button.
b. Turn the TUNE-SCROLL knob:
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Counterclockwise 3 or more clicks, then
 Clockwise 3 or more clicks, then
 Continue this pattern until the SERVICE MENU screen is displayed (Figure 22).
32. Select Version.
Figure 22
33. Check the Software version.


If the version is now D407, proceed
to step 34.
D407
If the version is still A040, B155,
D025, D207, D209 or D322, perform
steps 23-33 again.
Figure 23
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NTB15-011D
34. Reset the radio settings.
35. Turn the hazard lights OFF.
36. Print the instructions on the next two pages, and either place the printout on the
customer seat or attach it to the customer’s receipt.
37. Instruct the customer to go into their Bluetooth phone settings and perform the actions
below.
a. Delete/erase the vehicle from the phone’s Bluetooth menu.
b. Re-pair the phone.
IMPORTANT: If step 37 is not completed, the phone may not connect with the
vehicle while attempting to pair the phone to the vehicle.
CLAIMS INFORMATION
Submit a Primary Operation (PO) type claim using the following claims coding.
OPERATION
OP CODE
SYM
DIAG
FRT
Perform Software Check
RX04AA
ZE
32
0.2
OPERATION
OP CODE
SYM
DIAG
FRT
Perform Software Check & Update
RX05AA
ZE
32
0.5
OR
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
September 9, 2015
NTB15-011
Original bulletin published
February 10, 2016
NTB15-011A
APPLIED VEHICLES section revised
November 1, 2018
NTB15-011B
Page 2 revised and Bosch form removed
March 23, 2021
NTB15-011C
Classification number updated
September 27, 2021 NTB15-011D
DESCRIPTION
Changes made throughout
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NTB15-011D
Congratulations, your new software update has added a new feature called
“SXM Smart Favorites”.
Follow these instructions to use your new feature.
Smart Favorites Preset Setup
The Smart Favorites feature allows the user to designate presets, within the SXM1, SXM2
and SXM3 bands, as their Smart Favorites. When any of the Smart Favorite presets are
selected, the current track on that station will play from the beginning of the song.
To program a Smart Favorite preset:
1. Press the SXM button.
2. Touch the “Setup” key.
3. Touch the “Tune Start” key to activate (ON) or deactivate (OFF) Smart Favorites.
4. Touch the “Add Preset” key to select an available preset.
For additional information regarding preset memory options, please see the Owner’s
Manual for your model and year vehicle.
NOTE:

Smart Favorites will start functioning only after the audio unit is turned on for
a few minutes.

Tune Start is supported for music channels only.
Figure A
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NTB15-011D
Replay Screen
The Replay Screen gives the user the ability to replay, skip, pause or rewind the currently
aired track.
When the “Replay” key is pressed (Figure A), the Replay Screen (Figure B) is prompted.
REPLAY

To replay a track from the beginning, press the

The user can continue to press the
seek button to replay previous songs, but
can only go back as far as the system permits.

The system will warn the user when they cannot skip any further back by displaying
“At the End” in the bottom left corner of the screen.
seek button.
SKIP

To skip a track, press the
track button. “Live” will appear in the bottom left
corner of the screen indicating the difference from play time to live audio.
PAUSE

To pause a track, press the
pause button.
REWIND/ FAST FORWARD

To rewind/ fast forward a track, hold the
or
seek/track button.
Figure B
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