SMB 17 003P

Polestar 
Service and Parts Business
Service Manager Bulletin
TITLE:
Polestar 2 - Retailer PDS process
GROUP:
NO:
ISSUING DEPARTMENT:
CAR MARKET:
17
003P
Customer Service
United States and Canada
REVISIONS:
ISSUE DATE:
STATUS DATE:
2020-12-15
2021-07-27
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The Polestar Pre-Delivery Service (PDS) process is split into 2 parts. The first part is the main vehicle
inspection and functional checks. The warranty claim for PDS1PS is automatically generated and paid
when the vehicle is shipped to your retailer location from the port. The PDS1PS claim pays 1.3 hours.
For your internal RO you can use Operation code 01710 however no warranty claim submission is
required.
The second part of the PDS is called PDS2PS. This must be completed within 10 days prior to the
customer handover date of the vehicle. This is to ensure the latest vehicle software is loaded, the
vehicle is detailed and in perfect condition prior to the customer handover. A warranty claim must be
submitted for PDS2PS, see the end of this document for the claiming instructions.
Figure 1. Transport Mode as displayed in the instrument cluster
Reference the PDS checklist on VIDA and the Retail Car Delivery Process – SMB 17-2021P on Nebula.
In addition to the information on the PDS checklist in VIDA, which shall always be the master list for
any PDS on a Polestar vehicle, we have created supplemental information in this bulletin to further
help the retailer to become familiar with certain aspects of the product and the expectations of
Polestar Automotive.
Produced and printed in the USA and available as an electronic document.
© Polestar 2021
Service Manager Bulletin 17-003P
As part of the PDS, the latest software should be downloaded into the vehicle, the vehicle should be
taken out of transport mode, and the service reminder should be market-adapted
You will notice that the amperage adjustment in the center screen should be matched to the output of
an AC charger but does not matter for DC fast charging.
As part of the PDS, always check the customer’s or business owner’s request for SoC (State of
Charge) in the high voltage battery.
Figure 2. Do not confuse HVB SoC and 12V batt SoC
DO NOT LET THIS VEHICLE GO IF YOU FIND THIS SCREEN AFTER PERFORMING SOFTWARE
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Service Manager Bulletin 17-003P
Performance Package – Suspension Settings
The Polestar 2 vehicles specified with the Performance Package have adjustable Öhlins dampers.
The global factory settings for these dampers is 8 clicks for the front dampers and 8 clicks on the rear
dampers. These settings have been market adapted for the US and Canadian markets to 14 clicks on
the front dampers and 15 clicks on the rear dampers to make a more comfortable ride on the North
American road surfaces. When checking the settings as part of the PDS process, please set to 14
and 15. As the ultimate setting is down to customer preference, please add a Suspension Settings
information card to each performance pack car at PDS. A batch of these cards has been sent to your
retailer by FedEx. See below for an example. Adjust settings per VIDA.
ONLY DRILL HOLES AND INSTALL THE FRONT LICENSE PLATE BRACKET
IF THE CUSTOMER’S STATE OF REGISTRATION REQUIRES A FRONT PLATE.
Figure 3. Placement of front license plate frame and hardware in right rear cargo area if the
customer’s state of registration does not require a front plate.
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Service Manager Bulletin 17-003P
Figure 4. Place charge cable under trunk floor. Wrap with velcro strap if it has one
Figure 5. Placement of Polestar screen cleaning cloth in center console cupholder
There are two different packages for MY 2021 Polestar 2; Pilot Plus and Performance.
Noted below are some of the differences.
The performance package has Öhlins dampers, gold seatbelts, tire valve stem caps, and brake
calipers, as well as 20” forged alloy wheels, and high gloss black roof segment.
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Service Manager Bulletin 17-003P
Figure 6. Gold seatbelt on Performance Package
Figure 7. Performance wheel with Brembo brakes and gold valve stem cap. Valve stem caps
should be added at PDS if not installed already
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Service Manager Bulletin 17-003P
Figure 8. Pilot plus wheel with standards brakes
Figure 9. Check toolkit for performance package
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Service Manager Bulletin 17-003P
Figure 10. Check toolkit for Pilot Plus
Figure 11. Jack is above toolkit, either package
PDS2PS Claiming Instructions:
The PDS2PS claim should only be submitted once the PDS software has been checked and updated
as required. This must be done +/- 10 days of the customer handover/retail date.
Long Form Claim
Claim Type: PDS2PS
CSC: XW
CC: 98
Main Op: 01711
Time: .5
2021-07-27
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