TTB-20-001 rev19

Tips & Tricks – All Models
no.
Symptom
Subject
Photo
Notes and Indications - Corrective action
We have received some complaints about a possible engine popping sound during deceleration. The
performed analyses have shown that this symptom could be caused by an incorrect installation of the
throttle bodies in the relevant intake manifolds (possible deformation of the rubber profile).
1
ONLY
Monster 821
Monster 1200
SuperSport
Therefore, if you find any similar symptoms, we kindly ask you to check the correct installation of the
Airbox on the motorcycle and that:
- throttle bodies are correctly inserted inside rubber intake manifolds, along the whole perimeter;
- the rubber profile of the intake manifolds is not deformed.
- the 2 fastening ties are correctly positioned in the seat on the intake manifolds.
Airbox
Please be reminded that, to make throttle body insertion easier on rubber intake manifolds, the use of
silicone lubricant or similar product is absolutely necessary.
Possible engine popping
sound during deceleration
and/or irregular idling
2
ONLY
Panigale V4
(all versions)
Streetfighter V4
(all versions)
Introduction
gear selector shaft
certification
SRV-TTB-20-001_Rev.19
Gear selector
We have received some isolated reports of a possible
loss/absence of the snap ring (A) of the gear selector shaft.
We would like to inform you that an additional certification on all
Desmosedici Stradale engines between snap ring, washer, and
crankcase at the outlet of the gear selector shaft has been
added along the production line.
The first engine serial number with this new certification is
ZDM1100WC #001513#.
Upon the first workshop service, you are thus invited to check for
the presence of the snap ring (A) on all engine serial numbers
preceding the one specified above.
STRICTLY CONFIDENTIAL
1
Tips & Tricks – All Models
no.
3
4
Symptom
Motorcycle fastening
precautions during
transport
ONLY
Panigale V4S MY2020
Streetfighter V4S
MY2020
Subject
Motorcycle transport
Öhlins fork
Possible noise
for rebound limit stop
ONLY
models equipped with
DQS (Ducati Quick Shift)
5
Precautions for a correct
use of the DQS
(Ducati Quick Shift)
SRV-TTB-20-001_Rev.19
Photo
Notes and Indications - Corrective action
We have received some reports of damaged handlebars; the cause was incorrect transport in a van or
truck!
For correctly fixing the motorcycle, in case of transport, the following precautions must be observed:
1. Remove all loose objects and accessories;
2. Aim the front wheel to the riding position and lock it properly to prevent it from moving;
3. Engage the first gear;
4. Use anchoring straps/slings and apply them to solid components (e.g. frame) and NOT to handlebar(s)
or to components that could break (e.g. handgrips, rear-view mirrors, etc.).
5. The straps or ropes used must NOT rub against the painted components of the motorcycle;
6. The suspensions, if possible, must be in a partially compressed position to allow less movement of the
motorcycle with respect to the road surface.
We inform you that in particular conditions, when moving the motorcycle from standstill, you can hear a
metallic "clack" sound when the fork is fully extended. This sound is simply due to the fork reaching the
upper limit stop. The new fork setting has an increased spring preload, making it easier to reach this
condition compared to previous Model Years.
You can clearly hear the sound in question by leaving the motorcycle on the side stand and then extending
the fork completely by pulling the motorcycle toward you from the handlebars.
Since this situation does NOT occur during normal use of the motorcycle, it should not be considered a
functional defect and should not lead to disassembly/replacement of any part.
We have received reports of some complaints about rough shifting with DQS, particularly at low rpm. In
other words, rough shifting with uncomfortable torque cuts.
We have checked that very often the cause is related to an incorrect chain tensioning, especially after the
first settling of the chain which takes place at around 200/300 Km (new motorcycle or chain). We therefore
invite you to always check the correct tensioning of the final drive chain before making further analysis.
DQS
(Ducati Quick Shift)
STRICTLY CONFIDENTIAL
2
Tips & Tricks – All Models
no.
Symptom
Subject
Photo
Notes and Indications - Corrective action
We received a few claims concerning a reduction of the clutch fluid level inside its reservoir.
We would like to inform you that it is not sufficient to carry out the bleeding procedure or top up the
clutch fluid inside the reservoir. We suggest, at a preliminary stage, to check:
• the play between the clutch master cylinder and the lever
• if the clutch pushrod is worn or damaged in the area of contact with the clutch slave cylinder (ball)
• the condition of the clutch slave cylinder protective diaphragm, which must not be torn.
7
ONLY
models equipped with
hydraulically controlled
clutch lever
Possible reduction of the
clutch fluid level inside its
reservoir
SRV-TTB-20-001_Rev.19
Hydraulic clutch control
According to our analyses, this phenomenon is due to a DOT4 leakage from the primary seal of the clutch
slave cylinder (missing fluid in the reservoir builds up in-between the clutch slave cylinder diaphragms); in
some cases, this phenomenon is also accompanied by wear of the clutch pushrod. We therefore ask you to
replace the slave cylinder with a new part no. 19540091D featuring a new gasket in order to prevent the
phenomenon described above.
If the clutch pushrod is damaged as shown in the figure, replace it as well.
STRICTLY CONFIDENTIAL
3
Tips & Tricks – All Models
no.
Symptom
Subject
Photo
Notes and Indications - Corrective action
We have received some reports about the detachment of the carbon adhesive protection from the fuel
tank. We inform you that the supplier of the component has introduced improvements to avoid the
detachment of the protection, since year of manufacture 2019. The lot and the year of manufacture XX-19
(week-year of manufacture) can be identified on the component, like in the example shown in the figure.
ONLY
Panigale V4
StreetFighter V4
(all model versions)
8
Possible detachment of
the carbon adhesive
protection part no.
97480161A from the fuel
tank
Tank carbon adhesive
protection part no.
97480161A
In case you still have in stock some carbon tank protectors produced in 2018 you can still sell them to
Customers and install them. Should any anomaly occur on the latter, you can manage the replacement of
the protection through an accessory warranty.
The spare parts in stock have been reclaimed.
In any case, it is essential to follow the accessory instructions ISTR-892 ed.01 published in DCS for the
application of the tank protection. The cleaning of the tank surface and the use of the template supplied
with the protection are essential for a successful application.
9
Possible formation of a
well-marked "band" in
correspondence with the
central area of the Pirelli
Diablo Rosso Corsa II rear
tire
SRV-TTB-20-001_Rev.19
We have received some isolated reports of the appearance of a "band"
in correspondence with the central area of the Pirelli Diablo Rosso
Corsa II rear tire.
Pirelli Diablo Rosso Corsa
II
rear tire
We would like to inform you that, since these are extremely sporty tires
with 5 different compound zones at the rear, it can happen that,
depending on the type of use of the motorcycle, they wear out in a
different way causing the above mentioned phenomenon to occur;
sometimes this occurs on the shoulder area, sometimes in the central
area but, in general, it is a purely aesthetic phenomenon that does not
affect the performance of the tire itself.
STRICTLY CONFIDENTIAL
4
Tips & Tricks – All Models
no.
10
Symptom
ONLY
Panigale V4
StreetFighter V4
(all model versions)
Subject
Photo
We have received some isolated reports of possible traces of engine oil leaking out of the drain hole of the
water pump; the analysis has shown that this phenomenon is due to a possible incorrect installation of the
oil seal by the supplier.
Water pump
We inform you that a new re-designed water pump Part no. 24920510H that avoids the phenomenon
described above is now available as a spare part . Should you find traces of engine oil in the drain hole of
the water pump on engines with serial number prior to the one indicated above, replace the component.
Possible engine oil
leakage from the water
pump drain hole
11
ONLY
Panigale V4
StreetFighter V4
(all model versions)
We have received some isolated reports about a possible engine power
delivery discontinuity.
Engine power
delivery
-
Possible engine power
delivery discontinuity
12
ONLY
Panigale V2 MY20-21
Hypermotard 950 MY1921
Monster 821 MY18-21
Monster 1200 MY19-21
(all model versions)
Instrument panel lighting
shifts from night to day
mode even without any
ambient light
SRV-TTB-20-001_Rev.19
Notes and Indications - Corrective action
Instrument panel
-
Before making further analyses, we would like to ask you to check coil
fastening and, in particular, to apply LOCTITE 243 along the threading of
fastening screws and tighten them to a torque of 10 Nm ± 10%.
We have received some isolated reports about the instrument panel shifting from night to day mode even
without any ambient light.
If this phenomenon occurs, the instrument panel must be replaced.
We would like to inform you that this issue has been analyzed and solved, and that the spare parts in stock
have been restored.
STRICTLY CONFIDENTIAL
5
Tips & Tricks – All Models
no.
13
Symptom
ONLY
Streetfighter V4
Panigale V4
Superleggera V4
Subject
14
Notes and Indications - Corrective action
We received some isolated reports about instrument panel failed switching on; this phenomenon is due to
a damage of the instrument panel power supply circuit caused by power disturbance.
Should this phenomenon persist, the component must be replaced.
The spare instrument panels have been restored thanks to the introduction of a new circuit avoiding the
described symptom.
Instrument panel
Instrument panel failed
switching on upon KeyON
ONLY
Diavel Model Year 21
XDiavel Model Year 21
Multistrada 1260
Model Year 18-20
Multistrada 1260 Enduro
Model Year 19-21
Multistrada 950S
Model Year 19-21
Photo
Active key
Part no. 59810361F
-
Model
Streetfighter V4
Panigale V4 25° Anniversario 916
Panigale V4
Panigale V4 S
Panigale V4 S Corse
Panigale V4
Panigale V4 S
Panigale V4 S Corse
Superleggera V4
Model Year
20
20
18-19
20
Part no.
40611781C
40611351I
40611351H
We have received some isolated reports about the possible loss of the rear cover
of the active key Part no. 59810361F. Analyses have shown that this phenomenon
occurs after repeated opening/closing of the cover itself, resulting in the
deterioration of the shell.
We would like to inform you that the new rear cover Part no. 4601L831A, avoiding
the phenomenon described above, is now available.
Possible loss of the active
key rear cover
SRV-TTB-20-001_Rev.19
STRICTLY CONFIDENTIAL
6
Tips & Tricks – All Models
no.
Symptom
Subject
Photo
We have received some reports of the following errors being stored:
- C100C: shock absorber rebound - Open circuit;
- C1009: shock absorber compression - Open circuit.
ONLY
Panigale V4 S
Streetfighter V4 S
14
Possible storage of errors:
- C100C shock absorber
rebound - Open circuit
- C1009 shock absorber
compression - Open
circuit
Öhlins monoshock
ONLY
Panigale V4 MY21
Streetfighter V4 MY21
Akrapovič titanium racing
full exhaust
15
Precautions for installing
Akrapovič titanium racing
full exhaust system
SRV-TTB-20-001_Rev.19
Notes and Indications - Corrective action
-
If any of the above errors are detected, please carry out the following test to confirm the need for
replacement of the Öhlins rear monoshock:
1) Swap the connections of the compression and rebound stepper motors;
2) Delete any errors stored;
3) Perform a Global Scan and determine if a new error code for the rear shock damping is validated
4) If it is so, change the rear monoshock.
Please note that when installing the Akrapovič titanium racing full exhaust system, ONLY for the specified
models, it is NOT necessary to remove the canister filter and the purge valve. If they need to be removed,
error P0444 “purge valve open” will be stored in the engine ECU and the MIL warning light will be
displayed on the instrument panel.
The Ducati Performance assembly instructions have been updated.
STRICTLY CONFIDENTIAL
7
Tips & Tricks –Diavel Family
no.
Symptom
Subject
Photo
Notes and Indications - Corrective action
We have received some isolated reports about a possible indentation of the RH and/or LH outer cover of
the air conveyor.
To avoid this phenomenon, it is necessary to position washer (1) 4x14x1 Part no. 85240171A between outer
cover (2) and carbon air conveyor (3) in the upper fixing point, as shown in the figure.
ONLY
Diavel Lamborghini
1
Possible indentation of
RH and/or LH outer cover
of the air conveyor
RH and LH air conveyor
covers
Inner
waist
SRV-TTB-20-001_Rev.19
STRICTLY CONFIDENTIAL
8
Tips & Tricks – Hypermotard Family
no.
Symptom
Subject
Photo
Notes and Indications - Corrective action
We have been informed about possible engine starting issues and/or erratic idling.
ONLY
Hypermotard 950
1
Possible engine hard
starting and/or erratic
idling
Engine
-
Connect the DDS2.0 diagnosis instrument to the motorcycle and:
1) if the following errors are present:
- Error P2303 “horizontal cylinder coil control, open circuit or short-circuit to ground”
- Error P2300 “vertical cylinder coil control, open circuit or short-circuit to ground”
carry out a coil activation test and proceed with the replacement only in case of a malfunction (always
fill in a Youtech service request)
2) in case of no errors stored in memory, fill in a Youtech service request and attach the recording of the
following parameters (at idling rpm, from cold to fan switch-on):
- Injection time correction of horizontal and vertical cylinders (from lambda sensor)
- Horizontal and vertical cylinder ignition advance
- Vertical and horizontal cylinder injector injection time
- Engine speed and engine temperature
- A/F offset adaptive parameter for horizontal and vertical cylinders
- Air mass flow in the horizontal and vertical cylinders
- MAP pressure sensor for horizontal and vertical cylinders
- TPS Sensor
- Absolute percentage of throttle opening
We also suggest you inspect the intake nipple pipe union connections to MAP sensor and perform a coil
activation test with a possible attempt to replace the coil on the cylinder with negative air/fuel adaptive
parameter values (close to or higher than 1mg/tdc).
2
Update of the assembly
instructions for the
carbon horizontal
manifold heat guard kit
part no. 96980251A
SRV-TTB-20-001_Rev.19
carbon horizontal
manifold heat guard kit
part no. 96980251A
We inform you that the assembly instructions for the
carbon horizontal manifold heat guard kit by Ducati
Performance part no. 96980251A have been updated.
In particular, in order to install the part, you must
reuse the 2 washers (A) present on the original heat
guard.
Please always comply with the tightening torque of
the 2 screws M6x12 (B) of 8 Nm ± 10%.
STRICTLY CONFIDENTIAL
9
Tips & Tricks – Hypermotard Family
no.
Symptom
Subject
Photo
We have received some isolated reports of the possible validation of the following errors:
• P2A03 Horizontal cylinder lambda sensor (oxygen sensor) [Value out of range]
• P2A00 Vertical cylinder lambda sensor (oxygen sensor) [Value out of range]
after riding only 1000km/600mi.
Our analysis has shown that this phenomenon is linked to the possible installation of lambda sensors
relating to the previous Model Year (Model Year 2020-2021 EURO4 version) despite having the same
connector on the wiring side.
We would like to inform you that the production line has made the process more robust in order to avoid
this issue.
Should you find the above mentioned errors, we ask you to ensure that the dedicated lambda sensors part
no.55215021A for the Hypermotard 950 Model Year 2022 are actually installed.
ONLY
Hypermotard 950 MY22
3
Possible validation of
errors P2A03 Horizontal
cylinder lambda sensor
(oxygen sensor) [Value
out of range] and/or
P2A00 Vertical cylinder
lambda sensor (oxygen
sensor) [Value out of
range]
SRV-TTB-20-001_Rev.19
Notes and Indications - Corrective action
Lambda sensors
-
Hypermotard 950
Model Year 2020-2021
STRICTLY CONFIDENTIAL
Hypermotard 950
Model Year 2022
10
Tips & Tricks – Monster Family
no.
1
Symptom
ONLY
Monster Plus MY21
(937cc)
M5x8 screws are missing
from the kit supplied with
the vehicle
Monster MY21 (937cc)
ONLY
2
Standard motorcycle
lowering and conversion
kits now available
Subject
Possibility of unhooking
of the rear rider seat
fasteners
Notes and Indications - Corrective action
We have received a few reports stating that 4 M5x8
screws (1) part no. 77240243C required to fix the
headlight fairing support bracket to the instrument
panel support bracket are missing from the kit
supplied with the motorcycle.
Kit supplied
with the vehicle
We would like to inform you that the kits available in
stock have all been sorted out.
For the headlight fairing assembly procedure and all
Pre-delivery operations, please refer to the model
introduction bulletin SRV-SRB-21-022.
We hereby inform you that the following kits are now available:
- Motorcycle lowering kit part no. 96280801AA
- Motorcycle lifting kit part no. 96280821AA
Standard motorcycle
lowering and conversion
kits
Monster MY21 (937cc),
ONLY
3
Photo
Rider seat
-
The kits include the following dedicated components:
• a pair of front fork springs
• rear shock absorber spring
• side stand
• side stand retaining nut
Please follow the procedure outlined in the kit or accessories
catalogue and the detailed information in the workshop manual.
We have received some reports about the possibility of unhooking
the rear fasteners of the rider seat (the two pins (A) on the rear
end of the underseat plate come out of from their seats (B) on the
rear subframe).
We would like to inform you that to avoid the phenomenon
described above, the underseat plate has been updated by
lengthening the rear fasteners; the new specific part numbers for
each country version are indicated below:
• Part no. 595P6961BA: lowered rider seat (country versions
Japan, South Korea and Taiwan)
• Part no. 595P6801CA: rider seat
The new seats were introduced into production at the end of May
and the spare parts warehouse has been rectified with the new
part numbers.
SRV-TTB-20-001_Rev.19
STRICTLY CONFIDENTIAL
11
Tips & Tricks – Multistrada Family
no.
Symptom
Subject
Photo
Notes and Indications - Corrective action
When mounting the rider seat in "high configuration", an excessive gap can be seen between the lower
trim and the RH side panel. This is due to interference between the central riser and its support.
To avoid such interference and therefore improve the coupling between the rider seat and the side panel,
it is necessary to:
1) Remove the center riser from the seat;
2) Working on the RH side support, remove the excess material with a cutter, as shown in the figure.
3) Reinstall the center riser to the seat.
ONLY
Multistrada 1260
(all model versions)
1
2
Possible wrong coupling
between rider’s seat
lower riser and RH side
body panel in “high seat”
configuration
ONLY
Multistrada 950
(all versions)
Assembly precautions for
spark plug cables
SRV-TTB-20-001_Rev.19
BEFORE
AFTER
Rider seat
We have received a few isolated reports of motorcycle downtime due to the
detachment of the spark plug cable. We remind you to check the correct assembly
of the spark plug cables during the pre-delivery operations and, anyway, before the
motorcycle is delivered to the Customer.
Spark plug cables
For correct fitting of spark plug cables, it is necessary to:
1) Apply Fluorocarbon Gel 880 high viscosity silicone grease in the areas subject to
friction during cable insertion on spark plugs. Use as much product as necessary
to duly carry out this operation.
2) Manually insert spark plug cables on the relevant spark plugs by turning the caps
to facilitate insertion and making sure they are fully inserted.
STRICTLY CONFIDENTIAL
12
Tips & Tricks – Multistrada Family
no.
Symptom
Subject
Photo
Notes and Indications - Corrective action
We have received some isolated reports of possible surface damage to the oil cooler return pipe due to
rubbing with the top of the coolant radiator, over time. This phenomenon is purely aesthetic and does not
affect the correct operation of the system. We inform you that for the models:
a) Multistrada 1260:
starting from the frame number ZDMAC03AAAKB011354 (on 27/05/2019) the anti-abrasion sheath (1)
part no. 4601H701A has been introduced on the oil cooler return pipe, positioned at a distance of 17 cm
measured from the upper end of the fitting. (This solution is also applicable to all Multistrada 1200
versions Model Year 2015-2017).
3
ONLY
Multistrada 950 MY 17-20
Multistrada 1200 MY 15-17
Multistrada 1260 MY18-20
(all model versions)
Possible superficial
damage to the oil cooler
return pipe
Oil cooler pipes
b) Multistrada 950:
- starting from the frame number ZDMAD00AAKB002259 (on 10/05/2019) the anti-abrasion sheath
(1) part no. 4601H701A has been introduced on the oil cooler return pipe, positioned at a distance of
17 cm measured from the upper end of the fitting;
- starting from the frame number ZDMAD00AALB005691 (on 12/03/2020) the longer fitting (2) part
no. 81510391A has been introduced at the oil return pipe outlet from the cooler.
We ask you to always check the condition of the oil cooler return pipe, and to replace it ONLY if the rubber
sheath is damaged and the metallic braided hose can be seen. Follow the assembly notes indicated above
according to the reference model. The spare part catalogue has been updated.
SRV-TTB-20-001_Rev.19
STRICTLY CONFIDENTIAL
13
Tips & Tricks – Panigale Family
no.
Symptom
Subject
Precautions during PDI:
installation of the side
half-fairings
Side half fairings
ONLY
Panigale V4
2
Precautions during PDI:
installation of the
balancing weights on the
handlebar
ONLY
Panigale V4
(all versions)
Panigale V2
3
Assembly precautions for
Carbon number plate
holder kit part no.
97380921A
SRV-TTB-20-001_Rev.19
Notes and Indications - Corrective action
We received some isolated claims about the possible breakage of the top fastener retaining the LH side
half-fairing to the headlight fairing.
During PDI and whenever removing the side half-fairings, we remind you to pay utmost attention to the
tightening of the 2 screws M5x0.8 (1) retaining the upper LH and RH half-fairings to the headlight fairing;
always comply with the specified tightening torque of 2 Nm ± 10%.
ONLY
Panigale V2
1
Photo
Handlebar
counterweights
Carbon number plate
holder kit part no.
97380921A
We received some isolated claims about the possible triggering of a
longitudinal crack on the handlebar, on balancing weight side. Our
laboratory analyses found that said crack is due to an excessive
tightening torque applied when installing the balancing weights.
When installing balancing weights on the handlebar, please comply
with the tightening torque specified for the M6x55 screw of 8 Nm ±
10%, as indicated on the bulletin introducing the model and on the
Workshop Manual.
We kindly inform you that ONLY when installing the carbon number
plate holder kit part no. 97380921A to a Panigale V2 model, it is
necessary to purchase wiring part no. 5101H931A to connect the
number plate holder connector to motorcycle rear wiring harness
connector.
We also inform you that the new carbon number plate holder kit
part no. 97381161AA is now available. It is specific for Panigale V2
and Streetfighter V4 and will include the above-mentioned wiring.
STRICTLY CONFIDENTIAL
14
Tips & Tricks – Panigale Family
no.
4
Symptom
ONLY
Panigale V4
Subject
Starting system
Photo
-
Starting system update
Notes and Indications - Corrective action
To ensure a better starting operation of the engine, we inform
you that from engine serial number:
- ZDM1100W4#007612# for EUR version,
- AGNK007652 for CAL version,
the roller bearing (1) has been introduced instead of the
bushing.
Please, note that the spare part catalogue has been updated.
ONLY
Panigale V2
5
Validation of error C111A Parking light [Shortcircuit to positive or Open
circuit].
Number plate holder
ONLY
Panigale V4
6
Possible surface defects
on the lines connecting
fluid reservoirs to
front/rear brake master
cylinder and clutch
master cylinder
SRV-TTB-20-001_Rev.19
Lines connecting fluid
reservoirs to front/rear
brake master cylinder and
clutch master cylinder
-
We are receiving some reports about the validation of error C111A - Parking light [Short-circuit to positive
or Open circuit].
It was found from all Youtech requests that the cause of the error validation was the installation of a NON
GENUINE aftermarket number plate holder.
We therefore ask you to verify the presence of any NON GENUINE accessories before opening a
Youtech request; the electrical diagnosis on the Panigale V2 is particularly sensitive to variations in
electrical absorption that may occur with the installation of non-genuine aftermarket number plate
holders.
We have received some reports about a possible surface defect on the lines connecting fluid reservoirs to
front/rear brake master cylinder and clutch master cylinder, respectively, due to a defective supply lot. This
is a purely aesthetic defect that does not affect the correct operation of the front brake system and the
clutch system.
Proceed with the replacement of the line having the surface defect only in case of complaint by the
Customer.
We inform you that the first frame number with conforming lines is ZDMDA04AALB011848; the parts in
stock have been reclaimed.
STRICTLY CONFIDENTIAL
15
Tips & Tricks – Panigale Family
no.
7
Symptom
ONLY
Superleggera V4
Precautions for use of the
motorcycle canvas
Subject
Photo
Notes and Indications - Corrective action
The first Superleggera V4 were delivered with the motorcycle canvas dedicated to motorcycle exclusive use
in “racing” configuration (without rear-view mirrors and number plate holder assembly).
Please, be informed that we have developed an additional motorcycle canvas, part no. 91910611AA, that
can be used for motorcycle “road” configuration (with rear-view mirrors and number plate holder assembly
installed); this canvas will be shipped FOC as standard to the Dealers where the first motorcycles were
delivered and will be added to the kit coming with all the motorcycles manufactured starting from
September 2020.
Motorcycle canvas
Please, contact the Customers who have NOT received the motorcycle canvas for “road” configuration, to
be able to schedule delivery.
8
ONLY
Panigale V2
Possible fluid leaks from
steering damper
We have received some isolated reports of a possible oil seepage from Sachs steering damper due to an
error in the production process of the supplier. The seepage does not affect the operation of the damper.
The first compliant lot number marked on the component is “Sachs 06-2020” (06 = week = week of the
year 2020).
Please, be informed that compliant steering dampers have been installed starting from frame number
ZDMHAATWXLB001580 and that the spare parts in stock have been reclaimed (component Part no. is
36420101A).
Sachs steering damper
In the event of oil seepage from the steering damper, fill in a Youtech request and attach a picture of the
component. Your Service Area Manager will inform you about the possible replacement of the component
under warranty; in this case, use the operation 2-999-155 (2LU – 12 minutes) present on the flat rate
tables.
ONLY
Panigale V4
9
Possible flashing of low
fuel light
SRV-TTB-20-001_Rev.19
Low fuel warning light
-
We have received some isolated claims about the flashing of low fuel light; this phenomenon is due to an
electric problem of the thermistor resulting in the validation of Error P0460 – Fuel level sensor [Short
circuit to positive or Open circuit].
Please, fill in a Youtech service request and then replace the component by ordering a new spare one Part
no. 69928751A.
STRICTLY CONFIDENTIAL
16
Tips & Tricks – Panigale Family
no.
Symptom
Subject
Photo
Notes and Indications - Corrective action
We have received some reports about the failure to display the gear engaged on the instrument panel and
the validation of the error P0916 - Gear Sensor [Short-circuit to ground or Open Circuit]. Based on the
analyses carried out, this phenomenon is due to an overheating of the gear sensor.
Hirschmann
ONLY
Panigale V4
(all versions)
10
Possible failure to display
gears on the instrument
panel and validation of
error P0916 - Gear sensor
[Short-circuit to ground or
Open Circuit]
Two types of gear sensors have been installed on the Panigale V4 family, depending on the Model Year
(suppliers: Hirschmann and Novotechnik), which differ both for the type of wiring and the magnet placed
inside the selector drum. The two gear sensors are NOT interchangeable at all.
For the motorcycles featuring the Novotechnik gear sensor, a new stronger sensor is available as a spare
part, which avoids the phenomenon described above. For the motorcycles featuring the Hirschmann gear
sensor, refer to CR200 (SRV-TSB-20-012 bulletin). We therefore invite you to first check the type of
sensor installed on the motorcycle and then, as a corrective action, follow the table below.
Gear sensor
Novotechnik
Models
Panigale V4 S/STD
DMH production
Panigale V4 R
DMH production
Panigale V4 S/STD
DMH and DMT production
Panigale V4 S/STD
DMH-DMT production
SRV-TTB-20-001_Rev.19
STRICTLY CONFIDENTIAL
Model Year
Gear
sensor
Part no.
Corrective action
2018-2019
Novotechnik
55243522A
Order the new gear
sensor part no.
55244421A as spare part
Hirschmann
55243941A
CR200
SRV-TSB-20-012
Novotechnik
55244421A
NOT necessary
2019-2020
2020
2021
17
Tips & Tricks – Panigale Family
no.
Symptom
Subject
Photo
Notes and Indications - Corrective action
We have received some isolated reports about a possible hardening of the gear shift when hot with
consequent difficult selection of gear ratios. Based on the analyses carried out, this phenomenon could be
due to a hardening between the gearbox sensor magnet plastic support and the relevant seat inside the
cover.
You are kindly asked to carry out the following operations:
1) Remove the gear shift cover (1) on motorcycle LH side;
2) Check for the presence of shim (2);
ONLY
959 Panigale
(all versions)
11
Possible hardening of
gear shift control with
difficulty in shifting gears
when hot
SRV-TTB-20-001_Rev.19
Gear selector
-
3) Mill the end face of the plastic cage for the selector magnet (3) shorter by 0.1 mm maximum and the
outer curved edge where it enters the bore of the cover by 0.1 mm maximum, or mill the internal
surface (4) of the cover highlighted in the figure and remove 0.1 mm maximum of material from the
end and bore of the recess. Ensure the orientation of the magnet is not changed on the shift selector or
the gear position will not be able to be determined by the sensor.
STRICTLY CONFIDENTIAL
18
Tips & Tricks – Panigale Family
no.
12
Symptom
ONLY
Panigale V2
(OEM, EUR and USA
versions)
Subject
Handling improvement
New calibration for
improved handling
13
Coupling of the silencer
cover and side half
fairings
ONLY
Panigale V2
14
Possible popping out of Sachs rear shock absorber
the dust seal on the
Sachs rear shock absorber
buffer support plug
SRV-TTB-20-001_Rev.19
-
Notes and Indications - Corrective action
Please note that a new engine calibration is available for improved power delivery and hot start. The new
calibration will not be proposed automatically but should be installed only in case of Customer complaint.
Before and after the installation of the new calibration, it is necessary to make a LOG, from cold engine to
hot engine, of the following parameters (select them from ECU self-diagnosis - parameters - new favorite
list):
HOR A/F self-learning, VER A/F self-learning, HOR lambda correction and VER lambda correction, engine
speed [rpm], MAF target, engine temperature, atmospheric pressure, HOR MAP, VER MAP and Purge
valve - PWM.
Below are the passwords depending on the specific country version:
Calibrating
D2D1IU11GABAAI1
D2D1IU11GABBAI1
ONLY
Superleggera V4
Possible mismatch
between the silencer
covers and the side half
fairings if the complete
Akrapovic racing titanium
exhaust system is
installed
Photo
OEM country versions
EUR + GBR + JAP + AUS + ROK2
USA + Canada
Password
PANV2TESTEUR
PANV2TESTUS
We have received some isolated reports about an incorrect
coupling between the silencer covers and the side half
fairings in case the complete Akrapovic racing titanium
exhaust system, supplied with the motorcycle, is installed.
In fact, it is possible to find a misalignment between the
mounting holes of the components.
To improve this coupling, it is possible to slot-drill the 4
mounting holes of the silencer covers by using a column
drill with a 6 mm drill bit and setting a high rotation speed
to prevent the fiber from flaking off.
We have received some isolated reports about the possible popping out of
the dust seal on the rear shock absorber buffer support plug.
Do NOT replace the rear shock absorber.
To avoid the phenomenon described above it is necessary to:
- apply a few drops of LOCTITE 638 on the plug, at the dust seal seat;
- place the dust seal on the plug using an open-end wrench and hold it for
a few seconds;
- carefully clean any residues of LOCTITE 638 that may have fallen
accidentally on the rod and on any other surface.
Please note that the supplier, Sachs, has introduced LOCTITE 638 during the
assembly stage from week 29-2020 (this information can be found on the
sticker on the shock absorber body).
STRICTLY CONFIDENTIAL
19
Tips & Tricks – Panigale Family
no.
15
Symptom
Possible switching on of
OBD warning light on
instrument panel
Subject
Engine ECU connector
Photo
Notes and Indications - Corrective action
We have received reports concerning the switching on of the OBD warning light on the instrument panel
and error validation:
• P2100 ATT injection control unit, Front bank ETC electronic throttle motor power stage (Cyl 1-2) [Open
circuit]
• P210A ATT injection control unit, Rear bank ETC electronic throttle motor power stage (Cyl 3-4) [Open circuit]
If your motorcycle is in these conditions, we ask you to check the status of the engine ECU connector as
there may be moisture inside it and to fill out a Youtech service request attaching photos of the connector
and specifying if the motorcycle has been washed with a pressure washer (with or without side fairings).
We would like to inform you that starting from the frame number ZDMHAATW2MB003762, a spacer and a
Teflon anti-rotation washer have been introduced at the front fixing screw of the shock absorber to prevent
possible contact between the rear shock absorber reservoir and the vertical head manifold head guard. The
contact results in a cosmetic defect only.
In case of complaints from the Customer, it is possible to proceed with the installation of spacer part no.
7111D981AA (A) and washer part no. 7131E352A (B), as shown in the figure.
We remind you to always apply the screw M10x45 (1) with Shell GADUS S2 V220 AD 2 grease and to
tighten the screw to the new torque of 47 Nm (the previous tightening torque was 45 Nm).
ONLY
Panigale V2
16
Possible contact of Sachs
rear shock absorber
reservoir with vertical
head manifold heat guard
Sachs rear shock absorber
reservoir
The components will be available in the coming weeks.
SRV-TTB-20-001_Rev.19
STRICTLY CONFIDENTIAL
20
Tips & Tricks – Panigale Family
no.
17
Symptom
ONLY
Panigale V2 Bayliss
1st Championship 20th
Anniversary
Subject
Photo
During the Pre-delivery operations and always, in any case, before delivering the motorcycle to the end
Customer, it is necessary to check the correct setting of the Öhlins forks featured on the “Panigale V2
Bayliss 1st Championship 20th Anniversary” as follows:
• PRELOAD
The preload must be set to +2 turns from fully open.
Pre-delivery
precaution
• COMPRESSION
The compression must be set to -25 clicks from fully closed.
Pre-delivery precaution:
check of the correct fork
setting
• REBOUND
The rebound must be set to -19 clicks from fully closed.
We have received some isolated reports of possible clutch slipping, due to clutch housing indentation,
which does not allow the drive and driven plates to come back into contact with each other correctly.
This phenomenon depends on the use of the motorcycle and the user, therefore for racing use we suggest
replacing the plates approximately every 5000km,.
ONLY
Panigale V4R
18
Introduction of clutch
housing with deep
anodizing
Clutch housing
We would like to inform you that the new clutch housing with deep anodizing part no. 19810671C,
replacing the natural grey one, is available as a spare part; this treatment improves the reliability of the
clutch housing reducing the damaging of the drive plates on its contact surface.
ONLY
Panigale V4 MY21
19
Error “P0919 - Gear
sensor plausibility” with
MIL warning light turning
on and/or failed display of
the engaged gear on the
instrument panel
SRV-TTB-20-001_Rev.19
Notes and Indications - Corrective action
If the error “P0919 - Gear sensor plausibility” occurs, do NOT
replace the gear sensor.
Error “P0919 - Gear
sensor plausibility”
-
It is necessary to check that the engine control unit software
version is updated, then access the “Settings” section and
activate the “Reset of the final drive adaptive parameters”.
STRICTLY CONFIDENTIAL
21
Tips & Tricks – Panigale Family
no.
20
Symptom
ONLY
Panigale V4 and V4 S,
Contact between tyre and
front mudguard
Subject
Front mudguard
Photo
-
Notes and Indications - Corrective action
We have received some isolated reports on the possible contact
between the front tire and the relevant mudguard. This contact
can cause an aesthetic damage to mudguard front side.
Please, fill in a YouTech service request and then replace the
component under warranty by ordering a new spare one as
follows:
Part no. 56416741AA
• Panigale V4:
•
SRV-TTB-20-001_Rev.19
Panigale V4 S:
Part no. 56416741AK
STRICTLY CONFIDENTIAL
22
Tips & Tricks – Scrambler Family
no.
1
Symptom
ONLY
Scrambler 800
(all model versions and
MY, excluding Desert
Sled model version)
Subject
Photo
Notes and Indications - Corrective action
We have found that sometimes, during maintenance operations,
the rear brake caliper hose is not correctly positioned along the
frame due to incorrect installation by the technician during
service.
Rear brake hose
Precautions when routing
the rear brake caliper
hose
-
Make sure that the rear brake caliper hose (yellow), passes
outside the left side cover mounting bracket with respect to the
motorcycle centerline and is fixed with the two self-locking ties
(red) as shown in the figure.
The operation of inspection and possible repositioning is very
simple and involves the disassembly of the left side cover only.
Due to a supply error, you may find brackets for soft side bags inside the accessory kit and the presence of a
pair of non-compliant M10X45 screws as they are partially threaded instead of completely threaded, as
shown in the figure.
We ask you to always check that all the kit components are present and correct before installing them and, if
the screws are not correct, order the 2 screws M10X45 part no. 77242713C (the parts in stock have been
reclaimed).
NON-COMPLIANT Screw M10X45
ONLY
Scrambler 1100
(all model versions)
2
Assembly precautions for
Bracket accessory kit for
side panniers part no.
96781361A
SRV-TTB-20-001_Rev.19
COMPLIANT Screw M10X45
Bracket accessory kit for
side panniers part no.
96781361A
We would also like to inform you that there is a label on the kit box, and at the top right it bears numbers
indicating the progressive number and the year of manufacture. The kits that may include the 2 noncompliant M10X45 screws and therefore need to be inspected before proceeding with the installation are
numbers "19053" and “19064".
STRICTLY CONFIDENTIAL
23
Tips & Tricks – Scrambler Family
no.
3
Symptom
ONLY
Scrambler Desert Sled
Scrambler ICON
Scrambler Full Throttle
Model Year 2019 - 2020
Subject
Photo
We inform you that in case of complaints from Customers about a possible oozing
out of front brake fluid from the relevant reservoir, This condition does not affect
the operation of the brake system. it is possible to order the following kit part no.
89340331A as spare part to avoid the symptom in question.
Front brake fluid reservoir
The kit part no. 89340331A includes:
• 2 screws (1)
• Cover (2)
• Membrane (3)
• Baffle (3)
Possible brake fluid leaks
from reservoir cover
4
ONLY
Scrambler 1100
Model Year 2020
(all model versions)
Battery assembly
-
Precautions during PDI:
installation of the battery
on the vehicle
ONLY
Scrambler 1100 PRO
(all versions)
5
Irregular operation at idle
speed and engine power
loss
SRV-TTB-20-001_Rev.19
Notes and Indications - Corrective action
During the installation of the battery on the vehicle and, in any
case, when the motorcycle first comes to the workshop for a
service, we ask you to always check the correct positioning of the
exhaust butterfly valve cable (A) under the retainer (B) and the
presence of the self-locking tie (C).
Make sure the motorcycle positive cable (D) is positioned under
the exhaust butterfly valve cable (A).
Vertical cylinder
LH spark plug cable
-
As a result of continuous quality tests on the product, we have
found a possible irregular operation at idle speed and engine
power loss. This phenomenon is due to a settling of the vertical
cylinder LH spark plug cable on the coil caused by the contact with
the fitting of the oil return pipe from cooler (visible on motorcycle
RH side). The MIL light does not come on.
We ask you to always check the conditions of vertical cylinder LH
spark plug cable and to apply the protective sheath Part no.
4601C581A (cut in half and secured in place with two small selflocking ties) on the fitting of the oil return pipe from cooler to
avoid the above-described phenomenon.
STRICTLY CONFIDENTIAL
24
Tips & Tricks – Scrambler Family
no.
Symptom
Subject
Scrambler 800 ONLY
6
Possible water seepage
inside front and rear turn
indicators
SRV-TTB-20-001_Rev.19
Turn indicators
Photo
Notes and Indications - Corrective action
We have received some isolated reports about a possible water seepage
inside front and/or rear turn indicators Part no. 53010412B fitted on some
versions of the Scrambler 800.
The qualitative analyses of the components returned from the network
showed that this phenomenon is due to a possible impact against the turn
indicator resulting in the detachment of the rubber seal present inside the
support, as shown in the figure.
Should the phenomenon mentioned above be present, you are kindly invited
to check the correct positioning of the seal as we will NOT accept any
replacement requests under warranty.
STRICTLY CONFIDENTIAL
25
Tips & Tricks – Streetfighter V4 Family
no.
Symptom
Subject
Photo
Notes and Indications - Corrective action
We would like to inform you that the layout of the side stand cable - gear sensor cable - Ducati Quick Shift
cable - lambda sensor cable and of the gear sensor connector and cable at the lower crankcase, on the left
side of the motorcycle (as shown in the figure) has been updated starting from frame number
ZDMFA00AALB003932.
1
Updated layout of
motorcycle wiring
Wiring
-
Before installing the wiring cover, apply two L=39mm button ties respecting the dimensions shown in the
figure:
We ask you to respect the new layout of the cables and the gear sensor connector in case of servicing of
the mentioned parts.
SRV-TTB-20-001_Rev.19
STRICTLY CONFIDENTIAL
26
Tips & Tricks – Streetfighter V4 Family
no.
Symptom
2
Interference between
gearchange lever and side
stand
Subject
Gearchange lever/side
stand
Photo
Notes and Indications - Corrective action
As a result of continuous quality tests on the product, we have found a slight interference between the
gear shift control lever and the side stand. This contact is very slight, does not give rise to functional or
aesthetic problems and can only occur in the overtravel phase, when engaging the first gear.
We inform you that no corrective actions are available so far.
We have received some isolated reports of vehicle speed limitation at values below 50 km/h due to the
excessive traction control (DTC) intervention resulting from the installation of the complete titanium
exhaust system part no. 96481652AA. The performed analyses have shown that the front and rear speed
sensor connections were reversed.
In case of interventions on the front (1) and rear (2) speed sensor connectors, please take the utmost care
to their assembly, as shown in the figure, making sure not to reverse the connections.
3
Assembly precautions for
the complete titanium
exhaust system part no.
96481652AA
SRV-TTB-20-001_Rev.19
Complete titanium
exhaust system part no.
96481652AA
STRICTLY CONFIDENTIAL
27
Tips & Tricks – Streetfighter V4 Family
no.
Symptom
Subject
4
Assembly precautions
Anti-theft system kit part
no. 96680811A
Anti-theft system kit
Part no. 96680811A
5
6
Possible flashing of low
fuel light
Possible breakage of the
rear bank RH heat guard
SRV-TTB-20-001_Rev.19
Low fuel warning light
Photo
Notes and Indications - Corrective action
Please, be reminded that if anti-theft system kit Part no. 96680811A is installed for model Streetfighter
V4, the anti-theft system/DMS support set (additional wiring with anti-theft system fastening support
bracket) Part no. 96680941BA must be purchased at the same time, as specified on the spare part
catalogue "compatibility" section.
-
We have received some isolated claims about the flashing of low fuel light; this phenomenon is due to an
electric problem of the thermistor resulting in the validation of Error P0460 - Fuel level sensor [Short
circuit to positive or Open circuit].
Please, fill in a Youtech service request and then replace the component by ordering a new spare one Part
no.69928751A.
Rear bank RH heat guard
part no. 4601G351B
We have received some isolated reports of a crack in the rear bank RH heat guard at the retaining screw,
as shown in the figure.
We would like to inform you that the spare part warehouse has been inspected and only includes the new
conforming components; the part number has not changed so, in case of breakage, it is possible to replace
it under warranty with a new part no. 4601G351B which avoids the above phenomenon.
STRICTLY CONFIDENTIAL
28
Tips & Tricks – Streetfighter V4 Family
no.
Symptom
Subject
Photo
Notes and Indications - Corrective action
We have received isolated reports of possible interference between the battery negative cable and the
battery cover (in particular, the pin fixing the mesh to the cover).
We inform you that in order to avoid the contact described above, we have updated the battery fitting
procedure and in particular that of the ABS negative cable; it is necessary to connect the ABS negative cable
(A) orienting it towards the ignition switch as shown in the figure:
7
Update of pre-delivery
operations: Battery
assembly
Battery assembly
We ask you to follow the new battery fitting procedure during pre-delivery operations and in any case to
always check that the battery is fitted correctly the first time the motorcycle is brought to the workshop.
This new battery mounting procedure cancels and replaces the information contained in the model
introduction bulletin SRV-SRB-20-002.
8
Precautions for the
assembly of Ducati
Performance carbon
number plate holder kit
part no. 97381161CA
SRV-TTB-20-001_Rev.19
Ducati Performance
carbon number plate
holder kit part no.
97381161CA
When assembling the Ducati Performance carbon number
plate holder unit part no. 97381161CA, we remind you to always
apply LOCTITE 243 on the threads of the 2 screws (A) for
fixing the unit to the rear subframe and tighten them to the
specified torque of 6 Nm ± 10% as indicated in the relevant
instructions.
STRICTLY CONFIDENTIAL
29
Tips & Tricks – Streetfighter V4 Family
no.
9
10
Symptom
ONLY
Streetfighter V4 MY21
(all versions)
New brake master
cylinder and clutch
master cylinder
Possible loosening of the
screw retaining the heat
guard
SRV-TTB-20-001_Rev.19
Subject
Brake master cylinder and
Clutch master cylinder
Screw 77244163B
retaining the rear bank
exhaust manifold heat
guard
Photo
-
Notes and Indications - Corrective action
All Streetfighter V4 Model Year 2021 versions are equipped with the new "self-purging" front brake master
cylinder and clutch master cylinder (the previous Model Year featured the "traditional" front brake master
cylinder and clutch master cylinder).
At first sight, they may appear visibly similar to those installed on the Multistrada V4 model (presence of
the hole for hand guards fitting) but they are not the same and cannot be interchanged, as the distance
between centers of the lever as well as the shape of the lever itself are different.
We have received a few reports about a possible loosening of the screw
retaining the rear bank exhaust manifold heat guard.
-
The issue is being investigated, therefore, we kindly ask you to check the
correct tightening of the above-mentioned screw (part no. 77244163B) when
coming to the workshop (the prescribed tightening torque is 5 Nm ± 10%).
STRICTLY CONFIDENTIAL
30
Tips & Tricks – SuperSport Family
no.
1
Symptom
ONLY
SuperSport 950 MY2021
Contact between the
battery and its support
Subject
Battery
Photo
Notes and Indications - Corrective action
The ongoing tests on the product have revealed the
possibility of contact between the battery and its support,
which causes marks on both surfaces due to vibration.
These marks do NOT affect the correct operation of the
electric system and therefore of the vehicle.
In order to prevent such marks, 4 adhesive pads (C) in
rubber 9X23X1.4 part no. 86612791A have been introduced in
the production line to be applied inside the battery support.
We have received some isolated reports about the possible cracks on the windscreen Plexiglas during
tightening and/or while riding as a result of the stresses of the ground roughness.
2
ONLY
SuperSport 950 MY2021
Possible cracks on
windscreen Plexiglas
close to mounting holes
SRV-TTB-20-001_Rev.19
Windscreen
We would like to inform you that a new windscreen able to avoid the phenomenon described above has
been introduced (there has been no part no. change and all components in stock have been restored).
Finally, please be reminded to always respect the tightening torque of 5 Nm ± 10% indicated for
windscreen retaining screws.
STRICTLY CONFIDENTIAL
31