T3GDBP20211103

Service Campaign T3G Dealer Best Practice
Date: November 03, 2021
Attn: Dealer Principal/General Manager/Service Manager/Parts Manager
Subject: Service Campaign T3G: THETA GDI ENGINE DTC P1326 - ENGINE INSPECTION / REPLACEMENT (TSB 21-01-066H)
Increased Labor Times:
• Additional op time of 0.3 M/H has been added to applicable labor operations where a BCT Test has been completed & the result is
‘NO PASS’.
• Additional op time of 0.6 M/H has been added to applicable labor operations where a BCT Test has been performed (but could not
completed) and the result is ‘NO BCT’.
• Additional op time of 0.6 M/H has been added to applicable labor operations where a BCT Test has been completed, the result is
‘PASS’, and Abnormal Engine Noise is heard (engine knocks).
Date
Updates to This Document
• Service Actions: Revised Flow Charts
11/03/21
• Warranty Information: Updates to Op Codes & Increased Labor Op times
• Warranty Information: Claim submission process
• Click here to watch Claim Submission Process Training Video
Contents
Campaign Overview .................................................................................................................... 2
Readiness ................................................................................................................................... 2
Warranty Information ................................................................................................................. 3
Warranty Extension ..................................................................................................................... 3
Before Proceeding with T3G ........................................................................................................ 3
Prior Approval (PA) ...................................................................................................................... 3
PA Submission Examples ............................................................................................................. 5
Warranty Claim Submission......................................................................................................... 8
Service Actions ......................................................................................................................... 10
Service Process Worksheet……………………………………………………………………………………………………..13
Special Service Tools ................................................................................................................. 14
Parts ........................................................................................................................................ 12
Key Contact Information ........................................................................................................... 15
Appendix .................................................................................................................................. 16
Page 1 of 2
Campaign Overview
Affected Vehicles
Hyundai has launched a Service Campaign for applicable vehicles with 2.0L Turbo and 2.4L GDI engines that may
experience the Check Engine warning lamp illuminated with DTC P1326.
Applicable Vehicles:
•
•
•
•
•
•
•
Certain 2011-2014 MY Sonata (YF) vehicles with 2.0L Turbo and 2.4L engines
Certain 2015-2019 MY Sonata (LF) vehicles with 2.0L Turbo and 2.4L engines
Certain 2013-2018 MY Santa Fe Sport (AN) vehicles with 2.0L Turbo and 2.4L engines
Certain 2019 MY Santa Fe (TM) vehicles with 2.0L Turbo and 2.4L engines
Certain 2014-2015 MY Tucson (LM) vehicles with 2.4L engines
Certain 2018-2019 MY Tucson (TL) vehicles with 2.4L engines
Certain 2019 MY Veloster N (JSN) vehicles with 2.0L Turbo engines
Hyundai is initiating this action to ensure the quality of its vehicles and the continued satisfaction of Hyundai customers.
Description
Applicable vehicles with 2.0L T-GDI and 2.4L GDI engines may experience the Check Engine warning lamp illuminated
with DTC P1326 and/or engine may exhibit Abnormal Engine Noise or No Crank/No Start condition. Follow the
procedure to inspect the vehicle and replace the engine or update the engine ECU software based on the inspection
results.
PLEASE NOTE:
• If a customer alleges to have experienced a fire related concern with their vehicle, please have them contact
Consumer Affairs at 1-800-633-5151.
• If during the engine diagnosis, there is evidence of a fire or other components are in need of replacement due
to fire, please disclose all affected parts to Warranty Prior Approval (PA) as part of the engine PA review
process.
Readiness Checklist
The following items should be completed prior to performing TSB work:
Training:
o Training requirements recommended for Level of Technician Certification and/or Completed
Coursework to perform TSB work:
o Minimum Certified Level Certification
o Successful completion of the Engine Technology - Classroom (#SVCET28_208) or the
Engine Tech vILT Final Exam - Web (#SVCDENGVILTEXITW20_865) Course
o Ensure the entire team completes the “Engine Support” training course on HLP.
Special Service Tools:
o
Ensure your dealer has all necessary Special Service Tools to perform campaign (see TSB #21-01-067
or latest version).
Page 2 of 3
Shop Requirements:
o Ensure your dealer’s shop is configured properly to use SST bearing clearance tester (bearing tool).
o Confirm the following pressures meet requirements. The correct ranges for VC/AP air pressures are also
indicated with red/blue decals on the gauges:
o Shop air supply: 0.36MPa (50psi) minimum
 AP: 0.1 ~ 0.11 MPa
 VC: -73 ~ -83Kpa
o Bearing Tool SST Power Check
o Supply 12 volts (or an alternate external AC/DC 13.8 volt power supply with at least ~2 amp
output to the power cable connected to the bearing tool SST.
Warranty Information
Warranty Extension
The warranty for engine bearing wear or damage on the affected vehicles has been extended to a Limited Lifetime
Warranty (Warranty Extension TXXI). The extension of the warranty will cover the short block assembly, consisting of the
engine block, crankshaft and bearings, connecting rods and bearings, and pistons, in vehicles owned by individual
consumers that have:
• Completed the Knock Sensor Detection System Software update AND
• The vehicle’s Check Engine warning lamp is illuminated with DTC P1326 (Campaign T3G) OR
• The vehicle is experiencing an engine concern related to connecting rod bearing wear or damage.
Before Proceeding with T3G
Make sure to confirm diagnosis meets warranty eligibility requirements before proceeding with any repairs. If a vehicle is
brought in for an engine condition unrelated to T3G (e.g. oil consumption), please follow the proper engine diagnosis
procedures, and refer to standard warranty policies and procedures.
Prior Approval (PA)
If during the engine diagnosis or repair process, there is evidence of a fire or other components are in need of
replacement due to fire, please disclose all affected parts to PA as part of the engine PA review process and await further
direction prior to proceeding with repairs.
PA Approval is required for any engine replacement.
Use STUI on the GDS to take and submit pictures and videos as required while following the steps outlined in the
T3G TSB.
The following documentation will be required as outlined in the T3G TSB:
Page 3 of 4
Prior Approval Submission Documentation:
 Refer to chart below for items needed for submissions based on condition.
Proper Photos / Videos:
 VIN in view when photo is taken of the item in question. (Windshield or doorjamb VIN Plate)
o Exception: For oil Measurement photo, a Repair Order in photo will suffice.
 Photo taken with clear focus, showing the item being presented.
 BCT Connection Calibration Test - show connections and gauges clearly (up to two photos)
Crank Rotation Video, Engine Noise Video, Skipped Cylinder AP/VC checking, or Skipped
Page 4 of 5
PA Submission Examples
The following are good and bad examples of pictures and video PA documentation submissions
Good Dipstick Photo (see below)
Example 1
Example 2
Bad Dipstick Photo (see below)
Page 5 of 6
Good Oil Drain Photo (see below)
Bad Oil Drain Photo (see below)
Page 6 of 7
Good Oil Cap and Valvetrain Photos (see below)
When submitting a picture of the oil cap, please include it with a picture of the repair order showing the last 6 digits of
the VIN as seen below
KMHSA123456789871
Make sure the last 6
digits of the VIN are
visible in your
submission photo
Check Engine Light is on
Page 7 of 8
Video Examples (click on link to watch)
Good Seized Engine Video 1
Good Seized Engine video 2
Bad Seized Engine Video 1
Warranty Claim Submission
Watch Claim Submission Training Video - https://vimeo.com/642066125/1aec30b26a
Refer to TSB #21-01-067H (or latest version) for Campaign T3G OP Codes
o Note: OP Codes for engine replacement must only be used if engine replacement is deemed necessary
by the service procedure in the T3G TSB.
New Updates
2 claims can now be submitted for this campaign:
o 1 for the inspection portion
o 1 for engine replacement/knock sensor portion as needed
o An Op Code TSB with tables will be available to help determine which Op Codes should be used (see
examples below)
• One table for inspection portion will be provided for ALL models
• Multiple tables with op codes for engine replacement/knock sensor replacement will be
provided based upon model, model years, drive train, SCC (smart cruise control) and nonSCC criteria
Page 8 of 9
For op codes with an asterisk (*), please submit a separate campaign claim under 953 for software update.
o The Campaign 953 Engine ECM update is only required if new software is available. These particular op
codes are identified in the tables below with an asterisk (*).
For 2017MY Sonata engine replacement, please refer to page 1 of TSB # 21-01-067H (or latest version).
For 11-18MY vehicles: Submit claim(s) on Campaign Claim Entry Screen.
For 19MY vehicles: Submit Claim (s) on Warranty Claim Entry Screen. Use Q75 for Nature code, ZZ1 for
Cause Code.
Cutoff Dates are as follows:
o For RO open date prior to 11/03/21, please use op codes under previous TSB # 20-01-024H-2. This TSB
will be left available for the immediate future for claim reference.
o For RO open date on or after 11/03/21, please use op code on this TSB # 21-01-067H.
Updated Labor Times
Additional op time of 0.3 M/H has been added to applicable labor operations where a BCT Test has been completed
& the result is ‘NO PASS’.
Additional op time of 0.6 M/H has been added to applicable labor operations where a BCT Test has been performed
(but could not completed) and the result is ‘NO BCT’.
Additional op time of 0.6 M/H has been added to applicable labor operations where a BCT Test has been
completed, the result is ‘PASS’, and Abnormal Engine Noise is heard (engine knocks).
What else you should know:
If a part is in need of replacement and the failure is directly caused by Campaign T3G related engine failure,
or if additional labor is required while performing Campaign T3G:
o Submit one compiled separate claim using the same Repair Order number AND
o Submit with 21101NTT using the engine Causal Part number associated with the T3G OP Code AND
o Ensure part replacement and punch times are accurate and that they match the labor performed along
with the service manager’s signature approving the TT time.
• For TT time best practices, refer to Hyundaidealer.com > Service Tab > Documents
Library > Warranty > ATT-NTT Documentation and Claim Submission Guide
o Note: If the part replacement does not require additional labor, follow the above steps and use the
system minimum of .1 labor time with a quantity of 1.
If a part is found in need of replacement while performing this campaign and the affected part (failure not
directly caused by Campaign T3G) is still under warranty, submit a separate claim using the same Repair
Order. If the affected part(s) are out of warranty, request a Prior Authorization # for goodwill consideration prior
to completing the Campaign.
PLEASE NOTE: General engine replacement for conditions outside of those contained within the Campaign T3G
TSB are not eligible for Warranty Extension TXXI .
Page 9 of 10
Service Actions
***IMPORTANT Dealer Stock and Retail Vehicles ***
Dealers must perform Service Campaign T3G on all vehicles that return with DTC P1326
Reservation – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls, and advise
the customer on time requirements. If there is an open recall 132 or 162, make sure to complete prior to
Determining if T3G is required.
• Make sure to check your appointment reservation settings and verify customer information. This will
help reduce unplanned work and speed up the customer check in process.
• Make sure to review Blue Link alerts with DTC P1326 and reach out accordingly.
• Provide customer with transportation options such as SRC or alternative vehicle.
Readiness – Review this announcement and the accompanying FAQs with all Service and Parts staff including
Reservationist/BDC. Also, complete all applicable training, check your reservation capacity settings (you can set
separate capacities for every recall/campaign), confirm email addresses for campaign appointments, and that you
have all necessary tools, campaign parts and shop equipment as needed.
• Recommended Level of Technician Certification and/or Completed Coursework to perform TSB work:
o Minimum Certified Level Certification
o Successful completion of the Engine Technology - Classroom (#SVCET28_208) or the
Engine Tech vILT Final Exam - Web (#SVCDENGVILTEXITW20_865) Course
• Make sure to have necessary Special Service Tools to perform campaign (see latest TSB for more details).
• This campaign can possibly require additional repairs after initial inspection; make sure to prepare for unplanned
work and maintain sufficient staff to keep vehicles moving through the shop.
• Ensure the entire team completes the “Engine Support” training course on HLP.
Reception – Always check the Vehicle Information Screen in WebDCS for open campaigns and recalls,
and print a copy for technicians. If there is an open recall 132 or 162, make sure to complete prior to
determining if T3G is required. Provide SRC or an alternative vehicle, as needed. If a customer has
declined the campaign, note this on the repair order and request the customer’s signature next to the
statement.
• It is important to explain to each customer during the reception step of the service process what happens if their
vehicle requires additional repairs after the inspection process.
• Make sure to advise customers of potential vehicle down time and provide alternative transportation such as an
SRC or 3rd party rental.
 All customers that come in with P1326 or “Engine Protection Mode” should be provided an SRC or
alternative 3rd Party Rental. All SRC or Rental claims will be reimbursed regardless of PA’s
decision to cover the engine replacement.
• Do not charge diagnosis for vehicles that previously had campaign 953 performed and return to the dealership
in “Engine Protection Mode” or with DTC P1326.
Repair – Always plug in the GDS before starting the repair. Make sure to complete an MPI on all vehicles and
Quality Control your work. If there is an open recall 132 or 162, make sure to complete prior to determining
if T3G is required.
• Please review the TSB thoroughly as the service procedures have been updated.
• Please view service procedure flow chart in latest repair TSB.
• Make sure to check through GDS that the vehicle has the latest software installed.
• Confirm the GDS-M has the latest software update prior to plugging it in to the vehicle.
• This campaign can possibly require additional repairs. Make sure to refer to the most current TSB for all
necessary steps of the repair process and the Service Procedure Flowchart.
• Make sure to quality control work after repair is complete and confirm condition is resolved.
• Record the audio station presets (XM,AM,FM, etc) prior to disconnecting the battery.
• Clear DTC P1326 with engine ON. P1326 may reset if not cleared with the Engine ON.
Page 10 of 11
•
•
If an engine replacement is required, PA may request dealers to perform additional steps before approving
replacement. Dealers will be compensated for this additional time and such steps may include connecting the
GDS to retrieve additional information from the vehicle.
Use the Service Process Results Worksheet (reference latest repair TSB) as a guide to help diagnose the
vehicle. This is not mandatory and should be used as a tool to assist.
OK
LOW
•
Follow the Service Procedure Flowchart found in the latest TSB and update the Engine ECM if new
version is available (Campaign 953).
•
Important: If a vehicle passes the bearing inspection test, but DTC P1326 comes back on after the code
is cleared, contact Techline for further assistance on diagnosing the vehicle.
REMINDER - PLEASE NOTE:
• If a customer alleges to have experienced a fire related concern with their vehicle, please have them
contact 1-800-633-5151.
• If during the engine diagnosis, there is evidence of a fire or other components are in need of replacement
due to fire, please disclose all affected parts to PA as part of the engine PA review process.
Return – Review all completed campaign and repairs to answer any customer questions. Also, schedule the
customer’s next service.
Page 11 of 12
•
•
It’s important to explain to each customer during the return step of the service process that the 953 Engine
Improvement Campaign is still active and they should contact the dealership if any Check Engine Light is
illuminated or Engine Protection Mode is activated.
If a vehicle passes the bearing inspection test, ask your technician to print a copy of the results and present to
the customer. Also, remember to inform the customer whose vehicle passed the bearing inspection test, that
the vehicle has received the latest software update to monitor the health of their vehicle.
Reconnect – Follow up for customer satisfaction.
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Service Process Results Worksheet: (Print copies of the form below in this page for multiple uses.)
Page 13 of 14
Special Service Tools (SST)
Review the Special Service Tools required starting on page 1 of TSB 21-01-066H (or latest version).
Engine Bearing Clearance Tester set (bearing tool)
o For Bearing Clearance Tester software related issues, contact GIT 1-888-437-0308
o For Bearing Clearance Tester hardware related issues, refer to HTSS: “Fix it Right’ Under Symptom “SST
– Other”
o Bearing tool warranty:
• 12 month warranty (does not include damage or abuse)
• If defective:
1. Utilize published resources to determine part needed
2. Order applicable part listed in the T3G TSB
3. Submit the warranty claim in Sublet as follows:
• Use the related T3G VIN (or recent T3G VIN) in the claim
• Use the bearing tester tool replacement part as the Causal Part
• Use the first 5 digits of the part plus “AZZ” as the Labor Op
• Use X1 Sublet Code
• Attach parts invoice
• Claim will be paid at dealer cost, no part markup and no labor
4. Follow standard Warranty Procedure for parts retention
5. Return the replaced/defective part to the Warranty Technical Center (WTC) by
following the WTC part callback request instructions
6. Please note: If the part failure is determined to be caused by damage or abuse,
the warranty claim is subject to chargeback
Torque Wrench Socket
Injector Combustion Seal Ring Installer (Only needed if engine replacement is required. Refer to TSB# 19-FL-001H
for detailed usage instructions)
5 quart container
Page 14 of 15
Individual Components of Engine Bearing Set
Please refer to TSB # 21-EM-004H-1 – Bearing Clearance Test Service Procedure for Bearing Clearance Test SST components.
Parts
Refer to TSB #21-01-066H (or latest version) for the parts required based on the vehicle inspection results.
NOTE: Use the Service Process Results Worksheet in the following page as a guide to determine the appropriate Part
Number(s).
1. Order the required parts based on the vehicle inspection results outlined in the Service Procedure Flowchart. (Use the Service
Process Results Worksheet found on page 4 of the latest TSB as a guide to determine the appropriate part numbers.)
2. Refer to TSB #21-01-067H (or latest version) for parts information.
Note: Make sure to reference HMA Warranty Policy prior to ordering a reman engine. A standard service engine or QQH
engine is required in certain cases.
Page 15 of 16
Key Contact Information
Key Contact Information
Dealer Support
Contact Information
Descriptio
n
Parts
HyundaiPartsHotline@MobisUSA.
com1-800-545-4515
Parts ordering hotline
Techline
1‐800‐325‐6604
Warranty HELPREP Line
1‐877‐446‐2922
Vehicle Technical Support for Hyundai Dealer
Technicians
Warranty Claim questions for Hyundai Dealers
Warranty Prior Approval (PA)
Center
[email protected]
Warranty Prior Approval (PA) Center for Hyundai Dealers
Xtime Technical Support
[email protected]
om1‐866‐984‐
6355
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
CampaignIntegration / Operation Codes
AutoLoop Technical Support
[email protected]
1-877-850-2010
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
CampaignIntegration / Operation Codes
CDK Technical Support
https://serviceconnect.support.cdk.com/
Assistance with Car Care Scheduling:
• Appointment / Shop Capacity Management /
CampaignIntegration / Operation Codes
Customer Support
Contact Information
Descriptio
n
Hyundai Customer Care
Center(Recall /Campaign
Questions)
Hyundai Recall /Campaign
Website
1‐855‐671‐3059
Customer questions or concerns related to recall or
service campaigns
www.hyundaiusa.com/recall
Hyundai Customer Care
Center(GeneralQuestions)
1‐800‐633‐5151
Updated information related to the specific recall or
servicecampaign
Customers general questions, non‐campaign related
Hyundai Roadside Assistance
1-800-243-7766
Hyundai Roadside Assistance
Nam
e
Key Reference
Information
Source
Campaign Central
Consolidated repository of recall and service campaign dealer best practices. Located on
the service tab homepage in www.HyundaiDealer.com
Car Care Scheduling
(Xtime) -Tutorials
www.HyundaiDealer.com > Service > Dealer Resources > Documents Library > Car Care
Scheduling
Car Care Scheduling (Xtime) RecallAppointment Notification
1. Log into Xtime
2. Under the menu at the top left, select ‘CONFIGURE’
3. Under the dealership tab, click “EMAIL COMMUNICATION”
4. Slide the toggle to “ADVANCED”
5. Populate as many e-mails as desired in the “PARTS DESK EMAIL FIELD”
As applicable; www.HyundaiDealer.com > Parts > Documents Library > Campaign Parts
Management
Parts – Campaign Parts
Management (CPM)
Procedure
Page 16 of 17
Service Rental Car (SRC) Program SRC Documentation: www.HyundaiDealer.com > Service tab > Documents Library > Service
Rental Car
TSD: www.HyundaiDealer.com > Service tab > SRC Fleet Mgmt Software
Insurance: www.HyundaiDealer.com > Service tab > SRC Insurance
Technical Service Bulletin (TSB) www.HyundaiDealer.com > Service tab > Hyundai Tech Info
Uncompleted Campaign VIN
Listing
A listing of vehicles is located on WEBDCS> SERVICE tab> select UNCOMPLETED CAMPAIGN VIN
LISTING
Recall Campaign Website
– Dealer Stock (New, SRC, CPO, etc.) and Retailed.
www.hyundaiusa.com/recall
NHTSAWebsite
www.safercar.gov
Page 17 of 18
Appendix
Previous Updates To This Document
Date
•
•
•
•
Warranty Section: Revised procedures for consequential & additional time
Warranty Section: Revised PA process and new PA document requirements checklist
Service Section: Updates to the Service Procedure and Revised Service Procedure Flow Chart.
Service Section: New OP Code reference chart for technicians to fill out (optional)
12/18/20
•
Update: Updated to reference TSB #20-01-004H-2 that revises the Service Procedure, Parts and Warranty
Information.
11/12/20
•
Update: Added section to include process “Before Proceeding with T3G”, update to description, and update to
reference TSB #20-01-004H-1 to revise the Parts and Warranty information which includes T3G OP Code/Part
Number Reference TSB #20-01-024H
6/3/20
•
Update: PA Approval is automatically created for OP Codes with engine replacement (No Pass Result).
2/27/20
•
Update: References updated TSB #20-01-004H and revision to the Service Procedures
2/18/20
•
Update: References updated TSB #19-01-006H-4 and add 19MY Sonata, Santa Fe,Tucson, and Veloster N
10/28/19
•
Update
10/3/19
•
References updated TSB #19-01-006H-3 and modifies the Service Procedure to update the Engine
ECM.
•
Additional ECM update added to the service procedure, see flowchart found on page 8 for service
procedure flow of TSB #19-01-006H-3.
•
Update: References updated TSB #19-01-006H-2 with added Service Actions and Parts Information
04/22/19
•
Update: References updated TSB #19-01-006H-1 with added Service Actions and Parts Information
04/03/19
•
Service Campaign T3G Launch
02/15/19
Page 18 of 18