LSB008213

L-SB-0082-13
Rev1
Oct ober 24, 2013
Navigation System Firmware Improvement (Generation 6)
Service
Category
AudioNisual/Telematics
Section
Navigation/Multi Info Display
Market
USA
Lexus Supports ~
ASE CertilicationW
Applicab ility
YEAR(S)
MODEL(S)
2011 - 2012
CT200H
2010 - 2012
ES350, HS250H, IS
F, IS250, IS250C,
IS350, IS350C, LS460,
LS600H , LX570,
RX350, RX450H
2010 - 201 1
GS350, GS450H ,
GS460
2010 - 2013
GX460
2012
LFA
2010
SC430
ADDITIONAL INFORMATION
REVISION NOTICE
October 2, 2014 Rev1:
• The Required Tools & Eq uipment and Repair Procedure sections have been updated.
Any previous printed versions of this bulletin should be discarded .
SUPERSESSION NOTICE
The information contained in this bulletin supersedes SB No. L-SB-0147-11.
• The Required Tools & Equipment and Repair Procedure sections have been updated.
Service Bulletin No. L-SB -0147-11 is Obsolete and any printed versions should be discarded .
Be sure to review the entire content of this bulletin before proceeding .
© 2014 Lexus, a division of Toyota Motor Sales USA
Page 1 of 12
Rev 1
L -SB-0082-13
October 24, 2013
Page 2 of 12
Navigation System Firmware Improvement (Generation 6)
Introduction
NOTE
Do NOT perfo rm a map updat e until this bulletin has been performed.
Certain 2010 - 2013 model year Lexus models may exhibit one or more of the following conditions :
• Steering wheel volume controls are intermittently inoperative.
• Navigation system region code intermittently will reset to region US9.
• XM NavTraffic® will not function properly after renewing XM traffic subscription .
• Slow response from Bluetooth® address book voice comma nds.
• Black screen condition after shifting from Reverse to Park.
• Air conditioning screen may not appear when chang ing blower speed.
• iPod® scrolling speed is slow.
• Display constantly shows "Calculating" on right side of screen while driving on freeway.
• Slow response at times from navigation system even at startup.
• GPS coordinates shown instead of destination address.
• Display locks up and appears unresponsive after periods of time.
• Touch screen (if equipped) functions are slow to respond .
Navigation firmware has been updated to allow updating map to version 10.1 or later. Updated
navigation system software has also been developed to remedy these conditions. Use the following
procedure to address these conditions.
Warranty Information
OP CODE
DESCRI PTION
TIME
OFP
T1
T2
EL9014
Navigation OS Update
0.3
86271-0E010
87
74
APPLICABLE WARRANTY
• This rep air is covered un der the Lexus Comprehensive Warranty. This warranty is in effect for
48 months o r 50,000 miles, whic hev er occurs first, from th e vehicle's in-service dat e.
• Warranty application is lim ited t o occurrence of the specified condit ion described in
this bu lletin.
NOTE
This should be a labor claim on ly since nav igation s oftware is down loaded from TIS.
© 201 4 Lexus, a d1vis1on of Toyota Motor Sales U SA
Rev1
L-SB-0082-13
October 24, 2013
Page 3 of 12
Navigation System Firmware Improvement (Generation 6)
Required Tools & Equipment
QTY
REQUIRED EQUIPMENT
PC with Windows® XP, Windows® 7, or Windows® 8 Operating System
SPECIAL SERVICE TOOLS (SST)
PART NUMBER
QTY
Navigation Update Tool Kit*
95079-00003-KIT
1
GR8 Battery Diagnostic Station•
00002-MCGR8
1
NOTE
Additional SSTs may be ordered by calling 1-800-933-8335.
• Essential SST
Repair Procedure
Loading Navigation System Firmware onto Navigation Update Tool
NOTE
Navigati on Update Tool MUST have the latest " Navigation Programs Installer" before performing
t his bulletin. For installation proced ure, refer to Service Bulletin No. L-SB-0072-14, " HOD
Navigation Program Setup."
1. Turn on PC.
2. Log into the Technical Information System (TIS).
3. Download the appropriate Vehicle Navigation Software Update from TIS.
A. Click on the TIS tab.
B. Click on the Diagnostics tab.
C. Click on the Tools & Equipment tab.
D. Click on the Navigation tab under Tools .
E. Click on the appropriate Generation 6 Vehicle Navigation Software Update under Available
Software Updates.
NOTE
If the TIS division is NOT set t o Lexus (under the My Account area), the Navigation tab will NOT
display. Navigation Update is a Lexus ONLY TIS option at this time.
© 2014 Lexus, a division of Toyota Motor Sales, USA
L-SB-0082-13
Rev1
Page 4 of 12
October 24, 2013
Navigation System Firmware Improvement (Generation 6)
Repair Procedure
Loading Navigation System Firmware onto Navigation Update Tool (Continued)
4. Click Open to begin the download .
Figure 1.
--- -
... --
Flle Download
NOTE
The file is large and may take up to 10 minutes
to download .
Do you w anl t o open or saYe this Ole"/
Name PGM_317l.navi
l)'lle Navi Prag-am Fie, l l.!MI
From t3. lms. toyotll .com
I
0
°"""
II
Save
II
Cancel
N'NltfS ask before opemg lhrs type of f.le
l•""I
U
-
While fies from the lrAemel can be usl'lul. some files can poterllat/
harm ) 'OU" COfl1>Ucr. Wyou do not lru!ll lhe SOU"Ce. do not open or
i:ave~file
\'It, "< th
~
'":'.
5. Once the file is downloaded, prepare the vehicle for use with the Navigation Update Tool. Cover
the GPS antenna in a manner where GPS satellite tracking is NOT present during the navigation
software update process.
HINT
Park vehicle in a struct ure that blocks the GPS signal, or cover the GPS antenna with a
metal panel.
6. Connect the Navigation Update Tool to the PC using the USB cable .
A. Make sure the USB cable is secured in both the PC and Navigation Update Tool USB ports.
B. Confirm that the Navigation Update Tool is powered correctly.
C. Turn the power ON .
D. Click Continue.
© 201 4 Lexus a d1v1s1on of Toyota Motor Sales USA
L-SB-0082-13
Rev1
Page 5 of 12
October 24, 2013
Navigation System Firmware Improvement (Generation 6)
Repair Proced ure
Loading Navigation System Firmware o nto Navigation Update Tool (Continued)
7. Verify that both the transfer mode display light
(green) and power supply display light (blue) are
lit, then click Continue.
Figure 2.
Navigation Programs Installer
Navigntion Unit Upd ate
Al.!.
usa Devices rrust be removed before stnrt11g
DtSCOnnect Navipabon Update Tool, If previously connected
Reconnect OllLY llavioatx>n Update Tool
Conmue
Cancel
8. The software will perform a connection check with
the Navigation Update Tool. In the event an error
is shown , please recheck the USB connection .
Figure 3.
Navigation Programs Installer
Navigntion Unit Update
Checkllg Nev9lbon Update Tool Connecilon.
Do not turn off PC or Navig3tion Update Tool
Please Wai
Required tme Approx 3-0 seconds
© 2014 Lexus, a d1vis1on of Toyota Motor Sales, USA
L-SB-0082-13
Rev1
October 24, 2013
Page 6 of 12
Navigation System Firmware Improvement (Generation 6)
Repair Procedure
Loading Navigation System Firmware onto Navigation Update Tool (Continued)
9. Navigation Firmware is ready to be loaded onto
the Navigati on Update Tool, click Continue.
Figure 4.
Navigation Unit Update
Pr~pamg
to nstal Ille t11~ab:>n Uni UpJa:ioo Uni Update te v.11 be ba~
G!;ooo!IC!o ljo
Proq1011 Verslpo
3370
06
Press Conhou9 to .,_d Ille lla• igalion Uni Updlle
Cancel
10. Navigation Firmware will now load onto the
Navig ation Update Tool.
Contl!Ue
Figure 5.
Navigation Programs Installer
Navigation Unit Update
llavlg etlon Unt Update Is copying onlD the llsvlgallon Update
Tool.
Do not turn off PC or llsvogatlon Update Tool
Copying
29.7 MB of •fl .0 MB
Please Wot
Trans fer Rate - 12.00 t.IB/sec
Tme Remainong - 00 00 03
© 201 4 Lexus, a division of Toyota Motor Sales, USA
L-SB-0082-13
Rev1
Page 7 of 12
October 24, 2013
Navigation System Firmware Improvement (Generation 6)
Repair Procedure
Loading Nav i gation System Firmware onto Navigation Update Tool (Continued)
11. Once the Navigation Firmware is successfully
loaded onto the Navigation Update Tool, click
Continue to finish the installer.
Figu re 6.
Navigation
Prog~ ms
lnstnlle r
Nsvigation Unit Updat e
llavtgotion Unt Update uploaded to the llavlgotion Upd•te Tool
successfuly.
The llovigallon Update Tool is ready lo update vehicle
Press Conbnue to return to Main r.t enu
Continue
12. Disconnect the navigation tool from the PC.
© 2014 Lexus. a division of Toyota Motor Sales. USA
L-SB-0082-13
Rev1
O cto b er 24, 201 3
Page 8 of 12
Navigation Sys tem Firmware Improvement (Generation 6)
Repair Procedure (Continued)
Loading Navigat ion System Firmwa re into Vehicle Navigation System
NOTE
Vehicle i gnitio n sho uld be OFF before st arting th is procedure.
1. Connect the Navigation Update Tool to the vehicle (tool MUST be disconnected from the PC).
2. Connect the GR8 Battery Diagnostic Station to the vehicle.
3. Cycle the ignition ON (Engine/Hybrid/EV system
OFF) and wait for the Caution screen to appear
on the navigation display.
NOTE
•
Vehic les WITHOUT Smart Key system :
Turn the ignition k ey to th e " ON" position.
•
Vehicles WITH Smart Key system : Press
the " ENGINE START STOP" switch two
times with the brake ped al released .
4. Select Show on Map.
Figura 7.
CAUTION
Drive safely and obey traffic rules.
Watching this screen and making selections
while driving can lead to a serious accident.
Some map data may be incorrect.
Read safety instructions in Navigation Manual.
[Show Map I
Figure 8.
5. Hold down the Menu button on the Remote Touch interface and turn the light switch from OFF to
tail light position 3 or more times until the navigation system enters the diagnostic mode.
For touch screen vehicles (ES 350, IS 250C/350C, GS 350/450h/460 , GX 460 , LS 460/460L,
LS 600hL, LX 570 , SC 430) :
Press the INFO switch and turn the light switch from OFF to tail light position 3 or more times
until the navigation system enters the diagnostic mode.
© 2014 Lexus a d1v1s1on of Toyota Motor Sales, USA
L-SB-0082-13
Rev1
Page 9 of 12
October 24, 2013
Navigation System Firmware Improvement (Generation 6)
Repair Proced ure
Loading Navigatio n System Firmware into Veh icle Navigation System (C ontinued)
6. Select Program Update from the Service Menu.
Figura 9.
Failure Diagnosis
Function Check/ Setting
7. Select OK.
Figure 10.
NOTE
Press "OK' to beginupdate.
Load t ime for the program update is between
5 and 15 minutes .
A program update is available.
Please do not turn off ACC
until update is completed.
Figura 11.
~
... ~:~·!'"ti"!
tro.~~am Up~ate
. ...;."
·t·~·~
-.·'-~1'~
.
ii""
. .. · _
Please wait Program data copying to NAV system.
Update process will begin once copying is completed.
Please do not turn off ACC
until update is completed.
Me!M
© 201 4 Lexus. a d1v1s1on of Toyota Motor Sales. USA
L-SB-0082-13
Rev1
Page 10 of 12
October 24, 2013
Navigation System Firmware Improvement (Generati on 6)
Repair Procedure
.,.
Loading Navigation System Firmware into Vehicle Navigation System (Continued)
8. When the ECU Selection screen appears, confirm
the Current version is less than the New version .
If yes, then press Select. If no, then select End
and go to step 11 .
9. When EMV-M screen is shown select OK.
Figure 12.
"''
EMV-M
Current
Ver~,,....,
7 NewVer~~J_J7_o_ _ _ _ _ _ ~
Figure 13.
Press 'OK' to update program
ECU Program Ver· 2007
---------~
Update Program Ver· 7300
Please do not turn off ACC
untilupdate is completed.
~
••"'t•"U"'@•;1•
10. After about 1 minute, if the update was successful Figure 14.
the display will indicate "Updating complete" at
..------------------.
the top of the screen . Select OK to continue.
... ·
r=========~~~~~~========~
Update Program Ver: 7300
Please do not turn off ACC
untilupdate is completed.
•1'-'t"'
·j~l9!!@1!!ij1•
© 2014 Lexus. a d1v1s1on of Toyota Motor Sales USA
L-SB-0082-13
Rev1
October 24, 2013
Pag e 11 of 12
Navigation System Firmware Improvement (Generation 6)
Repair Proced ure
Loading Navigation System Firmware into Vehicle Navigation System (Continued)
11 . Confirm the current version matches one of
those shown below. Select End to complete
Figu re 15.
- ....
..
the procedure.
MODEL
CURRENT
VERSION
HS 250h
LFA
RX 350 (2010 MY)
RX 350 (TMMC , 2011 - 2012 MY)
RX 450h (2010 MY)
C361
CT 200h
RX 350 (TMK, 2011 - 2012 MY)
RX 450h (TMK, 2011 - 2012 MY)
C471
ES 350
IS 250/350
IS 250C/350C
IS F
GX 460
LS 460/460L
LS 600hl
LX 570
C781
GS 350
GS 450h
GS 460
C861
SC 430
C661
EMV-M
Current Ver.! 2001
7
.,,,
l
New Verj3370
',I
... . • II
Figure 16.
Please turn oft ACC and resta rt.
NOTE
If Current Version does NOT match one of
those listed above, switch the vehicle OFF and
start again at step 1 of t his bulletin .
12. Cycle the Ignition OFF to finish the updating proced ure.
13. Cycle the ign ition ON (Eng ine/Hybrid/EV system OFF) and verify normal navigation
system operation.
NOTE
•
Veh icles WITHOUT Smart Key system : Turn th e ignition key to the " ON" position.
•
Vehicles WITH Smart Key system: Press the " ENGINE START STOP" sw itch two t imes with
the brake pedal re leased .
© 2014 Lexus. a d1v1sion of Toyota Motor Sales. USA
L-SB-0082-13
Rev1
Octobe r 24, 2013
Pag e 12of12
Navigation System Firmware Improvement (Generation 6)
Repair Procedure
Loadi ng Navigation System Fi rmwa re into Vehicle Navigation Sy stem (Continued)
14. Remove items that block the GPS antenna , or move to an area where GPS satellite reception
is present .
15. Refer to TIS, Diagnostics - Tools & Equipment - Navigation - Reference Documents for the
latest Navigation Map Update bulletin.
© 2014 Lexus a d1v1s1on of Toyota Motor Sales USA